WelcomeBeing the first Newsletter of 2014, it’s pleasing to report that last year was a healthy one for us here at GTM.

With the competitive nature of the market, it takes a fine team effort to achieve this type of result – so our aim now is to continue to delight our existing corporate customers and also win our fair share of new business during 2014.

With recovery now being enjoyed across various sectors of the economy, hopefully your respective businesses will also benefit and 2014 will be a year of solid growth for all (along with plenty of associated business travel!).

Good to see Easyjet recently report growing profits, in contrast to their arch rivals in the self-styled ‘no-frills’ sector Ryanair. We have sold Easyjet tickets since the mid-90’s when they first started flying, simply because this is what some of our customers wanted.

Several of our competitors embargoed Easyjet at the time, purely for their own operational convenience. As a business, we are determined to continue to offer our corporate customers the full spectrum of airfares, allowing them to make fully informed purchasing decisions.

With Easyjet becoming more business friendly (dare I say frilly), it’s also particularly good to see that even in the ‘no-frills’ sector of the market, customer service and quality matters, a lesson there for us all.

As always, we have a good selection of competitions to participate in with super prizes on offer. Please do enter and give yourself the chance to win something for the weekend.

Finally, I would like to thank you all for your continued support and custom. We look forward to working with you again throughout 2014!

Richard Turpin – Sales Director

The future has arrivedExperience new levels of innovation and

comfort alongside the service and style that is

unmistakably British Airways.

Airbus A380The A380 is the largest civil aircraft in history.

• TheFirstcabinhas14seatsandshowcases

a new product, evolved from their newest First

cabin, exclusive to the A380

• ClubWorldhas97seats

• WorldTravellerPlushas55seats

• WorldTravellerhas303seats

• BothWorldTravellerPlusandWorldTraveller

cabins will feature BA's latest seats, introduced on

theirBoeing777-300ERaircraft

• NowflyingfromLondonHeathrowtoLosAngeles

andHongKong

Boeing787The787isarevolutionaryaircraftwithmuchlarger

windows, the latest ambient lighting systems and

environmental benefits.

• ClubWorldhas35seatswithanew2:3:2

configuration

• WorldTravellerPlushas25seats

• WorldTravellerhas154seats

• BothWorldTravellerPlusandWorldTraveller

cabins will feature the latest seats, introduced on

theirBoeing777-300ERaircraft

• NowflyingdailyfromLondonHeathrowtoToronto

and Newark

WorldBoeing787

First

Airbus A380

ClubWorld

• C o N N E C T i o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Competition TimeFor your chance to win a selection of gifts to reflect Qantas' premium product (including soft Peter Morrissey designed pyjamas, a his and hers amenity kit andwinefromtheirFirstClassonBoardCellarselection)pleaseanswerthefollowingquestioncorrectly.

Which cabins of travel are eligible for the Qantas Chauffeur Drive?

Please send your answers to competition@grosvenortm.co.uk by 28th February 2014. Good Luck!

Flights to Australia with Qantas benefit from the award-winning Qantas A380 from London Heathrow to Sydney and Melbourne, via Dubai. Fly from regional destinations across the UK, thanks to Qantas' partnership with Emirates and on arrival, if your meeting is in another town or city, the unrivalled Qantas domestic network makes your connection simple. Enjoy the Spirit of Australia.

Qantas A380 Business• Dedicated Business counter on check in

• FulluseofBusinessLoungefacilites

• Dedicated boarding lane for international flights allowing you to avoid the general queue.

Feel Pampered When You Fly• Spacious and contemporary cabins.

• Seats on the upper deck

• Marc Newson-designed Skybed that extends to almost two meters fully-flat

• A turn-down service, a mattress for extra comfort, a soft luxurious duvet, and soft Peter Morrissey designed pyjamas are all provided.

• Special blend T2 wellbeing tea designed to encourage sleep.

• ExclusiveKateSpadeandJackSpadeamenitykits.

• Selection of luxury Malin+Goetz skin care products chosen for their hydrating and nourishing qualities.

With Select on Q-Eat the choice is yoursChoosefromawidermenu.Choosewhenyouwanttoeat.UsingQantas'newonlinemealselection service, Business travellers can pre-select their menu and choose when they dine – or to skip the supper service altogether for a longer sleep. The menus are carefully designed by Neil Perry and now also include an elegant selection of Rockpool-inspired small and main plates to enjoy in addition to your three course meal – savour them accompanied by a glass of wine selected from their multi award-winning wine list. You can make your selction72to24hourspriortodepartureandthechoiceisyours.

LetQantasgiveyoualiftBusinessClassandFirstClasscustomerscanbenefitfromtheconvenienceofthecomplimentaryQantasChauffeurDriveservice*onLondontoDubai,SydneyandMelbourneroutesandnowalsoonroutestoLosAngelesandDallasFortWorth.Whetheryou’re leaving from home or the office, or you’ve just arrived at the airport, their chauffeur will collect you in a luxury vehicle, so you can relax knowing your journey is taken care of.

*ContactyourAccountDirectoratGrosvenorTravelManagementforfullChauffeurDrivedetails and any other information regarding Qantas.

• C o N N E C T i o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

ourpartnership.Yourbenefits.AIR FRANCE, KLM, DELTA and ALITALIA offer the largest transatlantic joint-venture, with greater service and convenience.

Together, the Skyteam Alliance offer a vast network with over 200 transatlantic flights a day via their major connecting hubs. You can benefit from combinable and competitive fares, extensive travel options and in-flight premium services.

Even more flights from London to ItalyAlitalia are operating up to six dailydirectflightsfromLondonCityAirporttoMilanLinate,Rome Fiumicino and Florence, in addition to many other dailydeparturesfromLondonHeathrowtoitaly.

Also starting in March 2014, Alitalia will be introducing direct flightsbetweenLondonGatwickandPalermoandCataniainSicily.There will be 3 weekly flights toPalermoand3toCatania,operated by Airbus A320.

The pleasure of flying “Made in Italy”For a unique travel experience, start your journey Alitalia-style. Meticulous attention to service, quality, comfort, fleet maintenance and passenger assistance make Alitalia Italy’s leading airline group. With more than 140 aircraft, Alitalia stands apart for its entirely renovated fleet — one of the youngest in the world.

With Alitalia, every journey has that distinctivetouchofitalianstyle:

• Award-WinningCuisine

• Best of Made-In-Italy Designer Goods

• CompletelyRedesignedCabins

• Generous Baggage Allowance

• In-Flight Entertainment System

• Frequent Flyer Programme

Enjoy 40% more space in Air France Premium Economy

• Peace and quiet in a dedicated cabin

• ElectronicPCoutletandwidetraytableenablingyouto work

• Priority check-in, priority baggage collection

Discover KLM’s new World Business Class

• Fully-flat seats offer optimum comfort and greater privacy

• Brand new Dutch design provides a warmer, friendlier cabin ambiance

• Progressively rolledoutontheB747fleetuntilApril2014

Lie flat in Delta’s BusinessElite®

• 180-degree flat-bed seats

• 1-2-1 seat configuration gives direct aisle access and greater privacy

• oversizedtraytablesforeverypassenger,perfectforpersonal work space

• PCpowerandUSBportforchargingsmallelectronics

SkyTeam Lounge at London Heathrow T4

• A unique, high-end, multi-cultural experience, reflective of SkyTeam’s personality

• WellnessCentrewithshowersandfullbodymassagechairs

• Complimentary food and beverage service, Wi-Fi, an oxygen bar and a wine bar

Delta Sky Club® at New York JFK T4

• Brandnew24,000squarefootflagshipDeltaSkyClub

• LargestDeltaSkyClubintheworld

• Enjoy complimentary drinks at the striking new bar, or stay connected with our free Wi-Fi

• CheckoutviewsoftheManhattanskylineinthefirstever open-air Sky Deck

Competition TimeForyourchancetowin£50CapitalBondVouchercourtesyofAirFrance,KLM,DeltaandAlitalia,pleaseanswerthefollowingquestioncorrectly:

What is the name of the Joint Venture Alliance that Air France, KLM Delta and Alitalia are a member of?

Please send your answers to competition@grosvenortm.co.uk by 28th February 2014. Good Luck!

• C o N N E C T i o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Competition TimeFor your chance to win a pair of Business Premier return tickets on Eurostar so as you can sample the delicious menu on board, please answer the following question correctly.

What is the name of Eurostar's double Michelin-starred Culinary Director?

Please send your answers to competition@grosvenortm.co.uk by 28th February 2014. Good Luck!

EurostarAwholehostofmouth-wateringseasonalproduceacrosstheUKandthecontinent,hasarrivedrecently,whichEurostar’sdoubleMichelin-starredCulinaryDirector,RaymondBlancoBE,haseagerlytakenadvantageof.

From rich winter warmers of red meat and game, to light vegetable salads and delicate fish dishes, there’s something for every palate and appetite on board.

And as always, there are desserts to die for (or at least to cross the channel for), in the form of tarts, fruit-laden mousses and rich, indulgent gâteaux.

So wherever you’re travelling, let Eurostar Business Premier treat you to a tasting tour of the best that Europe has to offer this season.

Win a luxury break for two inthegloriousHampshirecountrysideEnjoy a relaxing overnight stay with dinner and breakfast for two in a deluxe bedroom at the beautiful TylneyHallHotel.ThecountryhousehotelisaGradeiilistedbuildingsetinthedepthsofthebeautifulHampshirecountryside.Thehotelboasts66acresofgloriouslandscapedgardens,woodlandsandlakes,an award-winning restaurant, indoor and outdoor swimming pools, 18-hole golf course, gym and all-weather tennis courts, as well as exciting outdoor pursuits, woodland trails and more on offer.

ThroughtotheendofFebruary2014,TylneyHallisdelightedtoofferyouachoiceoffivecomplementaryadditions to your next meeting, conference or event. To find out how you can change your world and receive better value for your next meeting contact your Account Director at Grosvenor Travel Management management@grosvenortm.co.uk , they will advise how to claim your five meeting additions with Tylney Hall'scompliments.

Competition TimeTo be in with a chance of winning a bed and breakfast stay for two at the deluxe Tylney Hall simply answer the below question correctly:

How many acres is Tylney Hall situated in?

A: 100

B: 66

C: 25

The prize includes: A one-night stay for two guests in a deluxe room at Tylney Hall Hotel in Hampshire including dinner, breakfast and full use of the leisure facilities. The prize is for a stay from Sunday to Thursday and is subject to availability. Bank holidays and high season are not included. The stay must be taken by 31st May 2014.

Please send your answers to competition@grosvenortm.co.uk by 28th February 2014. Good luck!

• C o N N E C T i o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

BritishAirwaysatLondonCityAirportBritishAirwaysisstrengtheningitspositionasthelargestairlineatLondonCityAirportaddingmoreaircraft,newroutesandextrafrequencythisyear.

TheairlineisgrowingitsbusinessthisyearwiththreenewEmbraeraircraftbasedatCityairportandthelaunchofnewservicestoRotterdaminHollandandFlorence in Italy in March. There will also be extra daily flights to Amsterdam, Edinburgh and Zurich.

The Embraer aircraft are very popular with customers, for levels of comfort, low noise and emissions and BA are delighted to be adding three more of the larger variants to their fleet.

FromMarch,BritishAirwayswillflyto26international,EuropeanandUKdestinationsdirectfromtheDocklands.

Qatar Airways announces new route from Edinburgh to DohaQatarAirways'thirddepartureairportintheUK

Qatar Airways is delighted to launch a new route from Edinburgh Airport, with services operating from 28th May 2014.

ThenewservicefromEdinburghAirportwilloperateatafrequencyoffiveperweekandisinadditiontotheexisting35flightsperweekfromLondonHeathrowand 10 flights per week from Manchester Airport.

Flyingnon-stoptoDoha,QatarAirwaysnowservesmorethan125destinationsworldwideincludingtheMiddleEast,Africa,indiaSub-Continent,AsiaandAustralia.

AFirst–LondonHeathrowtoAstanaNonstopAirAstananowoperatesfromLondonHeathrowtoAstanaeveryTuesday,andfromAstanatoLondonHeathroweveryThursday.Thesameaircraftwillcontinueon to Almaty on Tuesdays, and originate in Almaty on Thursdays.

E-VisaoNLYforTurkeyfrom10thApril2014 TheTurkishConsulatehasadvisedthatthestamp/stickervisaonarrivalwillbeabolishedfromApril10th,2014andwillbecompletelyreplacedbythee-visaapplication process.

AllvisitorstoTurkeyfromApril11th,2014willberequiredtopurchasetheirentryvisaviatheTurkishGovernmentwebsitewww.evisa.gov.trpriortotravel.Currentlyboth types of visa are valid.

NeWs iN brief• C o N N E C T i o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Connecting With.....

Debra RoyThisissueweareConnectingyouwithDebraRoy. Debra is a long standing member of our team who joined us in 2000. Debra has just this month celebrated her 14th anniversary working at Grosvenor Travel.

My Background:I have worked in the travel industry for 40 years this Summer (I don't look old enough I know!) I began in the retail area, selling package holiday and coach tickets, I soon realised that was not for me especially when I didn't know where somewhere was, we didn't have computers in those days to hide behind, haha!

ithenwentintotheBusiness/Corporateside, I felt this suited my personality a lot more and here I am many years later!

What is your role at Grosvenor?Mainly reservations, but I like to poke my nose into most things!

What do you enjoy most about working at Grosvenor?I would have to say talking and helping my clients every day, and generally making their day easier with my knowledge and expertise. I have known most of them for MANY years and class them as friends and can “read their minds” when it comes to travel. And of course my colleagues also make working here a pleasure.

What is your favourite travel destination and why?California–iusedtolivetherebackinthe80’s and made many friends whom I still keep in touch with today.

What are you looking forward to most in 2014?I am wishing 2014 is a happy and healthy year for my family and friends. I am looking forward to spending time with them and my lovely dog Digger.

Focal Point

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For further information on any of the articles featured in this newsletter please contact your Grosvenor Travel Account

Director management@grosvenortm.co.uk

MajorchangestothecounterserviceatHerMajesty'sPassportofficeWehavebeenadvisedthatHerMajesty'sPassportofficeisintroducingmajorchangestotheserviceitoffersatthecounter.Thedetailsareasfollows:

FromFebruary3rdthetypesofpassportapplicationthatcanbedealtwithatHerMajesty'sPassportofficeCountersunderthePremium(fourhours)andFastTrack(oneweek)serviceswillchange.

Themainchangesare:

• Applications for children requiring to renew their passport will no longer be eligible for the four hour Premium service. The fast track one week service will still be available at an additional cost.

• FirsttimeapplicantsclaimingBritishnationalitythroughexercisingEUTreatyRightswillnotbeacceptableforanyCounterservice

• Applicants wishing to amend their passport due to change of name through marriage or civil partnership will be permitted to apply for the Premium service or Fast Track. Any other type of amendment required would apply for Fast Track only

• StringentguidancewillbeappliedtoapplicantsapplyingforCounterservicesforreplacementpassports

• C o N N E C T i o N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk