grooming ed des

8/3/2019 Grooming ed Des

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Em p loy e e s ' Groo min g Gu ide

MERITUSMANDARIN

SINGAPORE

SINGAPORE - MALAYSIA - CHINA


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CONTENTG RO OM ING STANDAR DSFOR FEM ALE UNIFORM ED STAFF G RO OM ING ST ANDAR DSFOR M ALE UNIFORM ED STAFFBody HygienePoise & Deportment 2

Body HygienePoise & Deportment

UniformName Tag _ 3

UniformNameTag

HairMake-up 4

HairAppearance, Beard & Moustaches

Nails and Nail PolishJewellery/ Accessories - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

NailsJewellery/ Accessories

HosieryFootwear _ 6SocksFootwear


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GROOMING STANDARDSFOR FEMALE UNIFORMED STAFFBO DY H YG IENERemembero Take a bath and brush your teeth daily.o Keep your ears clean and clear of wax deposit .o If you have body odour, use an underarm deodorant or an

The use of light fragrance is encouraged.o Rinse your mouth with water after meals.Vis it your dent ist regu

and cleaning. I fyou have bad breath, carry a breath freshener inPOISE & DEPORTMENTAlwayso Maintain good body posture. Stand tal l with your feet s lightly ap

of your body equally balanced on both feet. Keep the back straighigh, chin in. Let your arms hang easi ly at your sides or behind y

o When li fting or carrying heavy loads, bend at the knees ratherkeeps the weight of the object on the legs rather than on the b

o If you have to carry heavy bags, distribute the weight evenly aeach hand to provide a balance.

o If seated, STAND TO GREETTHE GUEST and remember to smAvoido Leaning against the wall, door, service counter or rails in the elevo Standing with arms akimbo or putting hands inside side-pockets.o Folding arms in front.o Munching sweets/food while talking to guests.o Shaking legswhile standing or sitting.o Standing on one leg.o Resting the handset of the telephone on one shoulder .

Using the foot as a door stopper


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UNIFORMT he u nifo rm s ho uld b e: Clean, neat and well pressed.

Buttoned up and hooked as designed. Well-maintained with no missing or loose buttons, loose seams, spotsor stains and tears. Appropriately fitted, ofthe correct sizewith no unauthorised alterations.Sh ou ld n o t i nc lu d e:

Blackor bright-coloured underwear that show through the uniform. Sweaters, pullovers, cardigans and other similar clothing when in guestcontact areas.

Pockets stuffed with bulky items.

NAM E TAGT he n am e ta g s ho uld :

Be worn on the left lapel ofjacket or leftside of blouBe clean and unscratched.Display only the staff's first name.

A wa rd p in if w orn , s ho uld b e: Worn on the left lapel of jacket or left side of bloname tag. Clean and unscratched.Sh ou ld n o t i nc lu d e: Association badges on uniform.

Unapproved additions to name tag egostickers.


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HAIRH air s ho uld b e: Neat, clean, dandruff -f ree and non-greasy. Fringe should be above or just

touching the eyebrow. Of moderate length, not below shoulder blade. Tied in a bun if below shoulder level. (A black hair net or a simple black

bow should be used for tying the bun). For kitchen staff, hair should bet ied up in a ponytail .

Highlighted in dark brown or dark brownish red only, if necessary.Sh ou ld n ot i nc lu de : Punk hairstyles or close-shaven hairstyles. Wild colouring of hair and coloured streaks of hair. Hairsty le with '' tai ls '' and "spikes".

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MAKE -UPM a ke -u p s ho uld b e: Applied in moderation and colours of earth tones pr Clean, f resh looking and a non-oily appearance. Applied infull ( ie.foundation, loose powder; eyebrows,and lipstick) for all guest contact staff in Front Office and

and Kitchen staff who may have occasional contact withat least foundat ion, loose powder and l ipst ick


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NAILS AND NAIL POLISHN ail s a nd n ail p olis h s ho uld b e: Clean and of reasonable length (preferably not more than O.scm from the

t ip of finger) . For Kitchen and F&B staf f, strict ly no keeping of nai ls. Red or pearly white colour (if nail polish is used). Front office staff is only

allowed to apply pearly white nail polish. Housekeeping staff are encouragedto apply minimum basecoat whi le Kitchen and F&B staffwho are handl ingfood, are str ictly prohibited from applying nail polish.

Shaped as n or n , if kept.S ho uld n ot h av e: Chipped nail polish. Nail design. Weird nai l colour shades like black, green or blue.

JEWELLERY / ACCESSORIESJewellery I A ccesso ri es wo rn sh ou ld i nc lu de o n ly One watch either on left or right wrist. No colourful One ring on each hand. No ring is to be worn on for Ear studs or clips measuring not more than l.Scm insilver;pearl or diamond ear studs or clips isallowed. NSh ou ld n o t i nc lu de : Bracelet , necklace, anklet, nose stud, body parts pier

band.


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HOSIERYH os ie ry m ust be w orn a nd sh ou ld b e: Skin-tone (one tone darker than own skin tone).Sh ou ld n o t i nc lu d e: Patterned stockings. Opaque stockings and tights.

FOOTWEARSh oes sh ou ld b e : Clean, wel l-pol ished, repaired and in good condition. Simple, covered heeled ladies' court shoes of polisha

otherwise specified).Sh ou ld n o t i nc lu d e: Sandals (unless provided as part of uniform), slip-on

slippers, platform or elevated shoes and boots.

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8/13

GROOMING STANDARDSFOR MALE UNIFORMED STAFFBO DY H YG IENERemembero Take a bath and brush your teeth daily.o Keep your ears clean and clear of wax deposit .o If you have body odour; use an underarm deodorant or anti-pe

use of light fragrance is encouraged.o Rinse your mouth with water after meals.Vis it your dent ist regu

and cleaning. If you have bad breath, carry a breath freshener inPOISE & DEPORTMENTAlwayso Maintain good body posture. Stand tall with your feet s lightly ap

of your body equally balanced on both feet. Keep the back stra ighigh, chin in. Let your arms hang easily at your sides or behind y

o When lifting or carrying heavy loads, bend at the knees ratherkeeps the weight of the object on the legs rather than on the b

o If you have to carry heavy bags,d istribute the weight evenly aeach hand to provide a balance.

o If seated, STANDTO GREETTHE GUEST and remember to smAvoido Leaning against the wall, door; service counter or rails in the eleo Standing with arms akimbo or putting hands inside side-pockets.o Folding arms in front.o Munching sweets/food while talking to guests.o Shaking legswhile standing or sitting.o Standing on one leg.o Resting the handset of the telephone on one shoulder.o Using the foot as a door stopper


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UNIFORMThe uniform should be: Clean, neat and well pressed. Buttoned up and hooked as designed. Well-maintained with no missing or loose buttons, loose seams,spots orstains and tears. Appropriately fi tted, of the correct s izewith no unauthor ised alterat ions.Should not include: B lack or bright-coloured underwear that show through the uniform. Sweaters, pullovers, cardigans and other similar clothing when in guest

contact areas. Pockets stuffed with bulky items. Combs sticking out of trousers or shirt pocket.

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NAM E TAGThe name tag should: Be worn on the left lapel of jacket or left side of shirt Be clean and unscratched. Display only the staff's fi rst name.Award pin ifworn, should be: Worn on the left lapel of jacket or left side of sh

name tag. Clean and unscratched.Should not include: Association badges on uniform. Unapproved additions to name tag eg stickers.


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HAIRH air s ho uld b e: Neat, c lean, dandruff -f ree and non-greasy. Str ictly no keeping of f ringe. Cut above shirt collar. Trimmed away from the ear lobes and the top of the ear. Sideburns shouldbe neatly trimmed and should not extend below the middle of the ear.Sh ou ld n ot i nc lu de : Punk hairstyles or close-shaven hairstyles. Wild colouring of hair and coloured streaks of hair. Hairsty le with '' tai ls '' and "spikes". Ponytails.

APPEARANCEFace sh ou ld b e: Kept f resh, c lean-shaven and non-oi ly.Tat toos should

on duty.

BEARDStrictly prohibited unless on religious grounds.MOUSTACHESStrictly prohibited unless on religious grounds. However, ifbe neat and well groomed, and not extend beyond the coand over the edge ofthe top upper lip.


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NAILSNai ls shou ld : Beshort, clean and neatly trimmed. Not have nail polish applied.

JEWELLERY / ACCES SORIE SJewel le ry / A ccesso ri es wo rn sh ou ld i nc lu d e o n ly One watch either on left or right wrist. No colourful One ring on each hand. No ring is to be worn on for Belt, cuff links and tie pin (if not issued as part of unifSh ou ld n o t i nc lu d e: Bangle,necklace, anklet, nose stud, ear studs or lobe c Body parts piercing.

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SOCKSS ock s s houl d be:o Clean, pul led up, in good condition and not worn out.o Black dress socks with no patterns/design.S hou ld not i nc lude :o Non black socks,unless required aspar t of the uniform.o Sports or thick socks,unless required as par t of uni form.

FOOTWEARS hoes s houl d be:o Clean, well-polished, repaired and in good conditiono Laced up or slip on smart b lack dress shoes in leatheS houl d not i nc lude:o Sandals,open-toe shoes and slippers.o Dress boots that stick out of t rousers.


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333 Orchard Road Singapore 238867Tel: (65) 6737441 I Fax: (65) 67322361E-mail: [email protected]

www.mandarin-singapore.com
mailto:[email protected]://www.mandarin-singapore.com/http://www.mandarin-singapore.com/mailto:[email protected]

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