GREENSBORO CUSTOMER CARE CENTER

Our People: Recognition & Celebration

EMPLOYEE RECOGNITION & CELEBRATION

Honoring and rewarding top employees for their achievement in performance

excellence!

Star Trak ProgramContest Committee100% Call Quality ProgramTeam Performance Recognition

Quarterly LuncheonQuarterly Recognition: Top PerformersKnowledge Check: Team Champion

Customer ComplimentsNational Customer Service WeekSummer PicnicHoliday Luncheon

Employee Tenure (Milestones)Healthy Employer Award Top Work Place Award

Star Trak Recognition Program

Program focuses on site reward and recognition program based on positive demonstration of the Deluxe Way Shared

Values.

*Openness, Trust and Integrity *Customer Focus

*Recognition and Celebration *Partnering for the Common Goal

*Respect and Dignity for All *Innovation

GREENSBORO REVENUE CONTESTS- FOCUS IS ON REWARDING EMPLOYEES FOR ACHIEVING GOAL IN VARIOUS SITE REVENUE GENERATING CONTESTS.

FINALE GAMES PROVIDED FOR EMPLOYEES WHO REACHED CONTEST STRETCH GOAL!

100% CALL QUALITY PROGRAM

Program is designed to reward employees for consistently achieving the customer experience with 100% calls in Quality.

Decals are presented to employees on a monthly basis.

EMPLOYEE RECOGNITION: QUARTERLY LUNCHEON

Quarterly luncheon provided to employees for an outstanding job in “Perfect Attendance” and “Call Quality” by receiving the “A.C.E.”

award –(Achieving the Customer Experience).Deluxer milestones are also recognized during these tasty fun-themed

celebrations!

EMPLOYEE TOP PERFORMANCE RECOGNITION

Recognition of top Greensboro employees in Revenue, Call

Quality and Time Management

EMPLOYEE TOP PERFORMANCE RECOGNITION

Honoring and rewarding achievement for continued progress and performance

excellence!

TOP TEAM PERFORMANCE RECOGNITION

Top teams are recognized quarterly for their achievement in the REVENUE area of

focus for that quarter!

CUSTOMER COMPLIMENTS: WALL OF FAME

Partnering for the Common GoalPartnering for the Common Goal

Openness, Trust and Integrity

Openness, Trust and Integrity

Respect, and Dignity for AllRespect, and Dignity for All

SITE RECOGNITION

Greensboro Customer Care Center