green pages
TRANSCRIPT
Green PagesThe information you need
to provide excellent customer service
to ourWaste Management Customers.
Green Pages is a user-friendlyintranet site specially designed for Waste Management employees.This site contains the informationneeded to serve our customers with new accounts, scheduling services, billing, and customer inquiries.
Who uses Green Pages?
• Customer Service Representatives • Performance Assessment Liaisons• Skills Specialists• Trainers• Supervisors • Managers
Use Green Pages to:
• Look up service areas • Setup new accounts• Retrieve finance fees • Schedule bulk pickups • Deliver toters and bins • Check Service Alerts• View Hot Topics• Search Process Flows
Green Pages constantlychanges as trash contractscome and go andthe businessexpands.MaintainingGreen Pagesis a continuousprocess.
Examples of Possible Updates: Missing critical information to complete
new starts, tickets or casesConflicting informationUnclear directions or verbiageIncorrect pricing Missing links to documents Missing phone numbers
Here’s What You Do:
Email your supervisor with errors you find while using Green Pages
Your supervisor will evaluate if the change is warranted and suggest an update
Possible changes will be reviewed by Waste Management Administrators
All approved changes will be submitted to the Green Pages Editor for corrections
Each update in Green Pages helps you and your co-workers towards the common goal. Quality and efficient service for all our valued customers.