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For Discussion Purposes Only Green More, Pay Less: Drainage Charge & Storm Water Management Steering Committee Meeting October 26, 2016 1 FINAL For Discussion Purposes Only

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Page 1: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

GreenMore,PayLess:DrainageCharge&StormWater

Management

SteeringCommitteeMeetingOctober26,2016

1

FINAL

ForDiscussionPurposesOnly

Page 2: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

Agenda9:00am– 11:00am

• Welcome- DesiredOutcomes

• DWSDUpdate

• DrainageChargeProgramUpdate

• DrainageCreditsOverview

• Q&A

2

Page 3: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

DesiredOutcomes

• Sharestatus,progress,lessonslearnedregardingDrainageChargeProgramrolloutandoutreach.Reviewnextsteps.

• Outlineavailabledrainagechargecreditsandillustratehowcustomersapply.

3

Page 4: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

DWSDUPDATE

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Page 5: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly 5

TheNewDWSD

Page 6: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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CustomerService

6

• Improvements– Training– Website– NewBill– PhoneUpgrades– PaymentKiosksandOnlinePayments

• WaterAffordability– BlueRibbonPanelonAffordability– WRAP,PaymentPlans– Propertylien/foreclosurepolicy

Page 7: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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DRAINAGEPROGRAMUPDATE

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Page 8: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

More than 20,000 previously unbilledparcels begin to accrue charges of$750 per impervious acre or 1.7 centsper impervious square foot per monthOctober 2016. First bills received inNovember. No back-billing.

Parcels with less than 0.02 imperviousacres (871 square feet) will not bebilled.

PhaseII:NotBeingBilled

8

Orange and greenparcels are not chargedfor drainage.

Billing these previously unbilled parcels could provide additional revenueand offset costs. If everyone pays their “fair share”, DWSD can bring downrates and all customers pay less.

Page 9: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

Site ImperviousAcres

Year1$750/mo

Year2$619/mo

Year3$579/mo

1 0.04 $30 $25 $232 0.18 $135 $111 $1043 0.39 $292 $241 $2264 0.50 $375 $310 $2905 1.00 $750 $619 $579

9

DrainageChargeExamples

Notincludinggreeninfrastructureortransitioncredits

Page 10: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

January2017

PhasingPlan

10

PhaseI

BillingDataImport

PhaseII

NewParcelsCityOwned

PhaseIII

Industrial

PhaseIV

Commercial

PhaseV

TaxExempt

PhaseVI

Residential

July2016 October2016 April2017 June2017 October2017

TargetDates:

PhaseVII

January2018

Faith-Based

• By2018,allcustomerspaysameratebasedonimperviousacreage.• “New”parcelscharged$750/IAor$0.017/ISFpermonthstartingOctober2016.Bill

issuedthemonthfollowingtheaccrualofcharges.• IAratereducedfrom$852to$750/month.32%ratedecreaseover3yearsplanned.• Drainagecreditssoftentransitionimpactandreducecustomerbills.

IA=ImperviousAcres.ISF=ImperviousSquareFoot

Page 11: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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• HeldSeptember28andOctober5,2016

• Multipleparcels• Multiplesites• (Potentially)multipleresponsibleparties• Complexpropertydata

• Post-workshopindividualdiscussionsaboutparcels,billing• Outlinepathtodrainagechargecredits

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LargeCustomerWorkshops

Page 12: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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DrainageCreditsProgram

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Page 13: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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TargetedAlliancesandPartners

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Page 14: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

Outreach• RetailCustomerMeetingssinceFall2015

– FocusGroupMeetings:Oct19-22,2015– CustomerSteeringCommittee:Nov23&Dec17,2015.Jan21,Apr21July14&Oct26,2016.– LargeCustomerMeetings– September14andOctober5,2016– Individual Meetings (ongoing weekly since September 2016)– Drainage Charge Credit Workshops – starting October 19, 2016

• StakeholdermeetingssinceSpring2016– Faith-Based:CouncilofBaptistPastors,COGICCouncilofBishops,MichiganInterfaithPower&Light,

MOSES,FellowshipChapel,SecondEbenezer,GreaterGrace,Mayor’sMeetingSept29.– NGOs:GreeningofDetroit,Blue/GreenInfrastructureWorkgroup,ErbFoundation,Nature

Conservancy,SierraClub,SEMCOG,CommunityFoundation,MichiganCommunityResources,GreenTaskForce,DetroitAgencyonAging,FoodandWaterWatch.

– BusinessandCommunityAssociations:DTECommunityPartners,DowntownDetroitPartnership,ArabAmerican/ChaldeanMerchants,ArabAmericanCivilRightsLeague,ChaldeanChamber,CorktownBusinessAssoc.,DetroitHispanicDevelopmentCorp.,SDBA.

– HOAs:MohicanRegent,NorthRosedalePark.– Academia:UniversityofMichigan.DetroitPublicSchools.– Mayor’sOffice,CityCouncil,CityDepartments,BOWC,GLWA

• Press:MediaandCommunityLeadersandEditorialBoards(Summer2016)

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Page 15: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

Communications

TranslationsAvailable 15

ParcelViewer

Page 16: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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DRAINAGECHARGECREDITS

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Page 17: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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ProgramsforBetterSTORMWATERMANAGEMENT

inDETROIT

DrainageChargeCredits

ReducedStormWaterintoDetroit’sCombinedSewerSystem

• LESS TREATMENT• CLEANER WATER

• SHARED INVESTMENTS

DWSDDrainageChargeforImpervious

Cover

Detroit’sNewPost-ConstructionStormWaterOrdinanceforDevelopment

DWSD’sGreenInfrastructure

Program

AlternateComplianceOptions

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Page 18: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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DrainageChargeCreditsLaunchOctober2016

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Customers can earn up to 80% billcredit.*• Up to 40% for reducing annualvolume of flow – i.e. how muchwater you prevent from going intothe sewer per year.• Up to 40% for controlling peakflow rate – i.e. slowing the rate atwhich water leaves your site andenters the sewer.

*Credits apply only to the managedarea of a parcel

Page 19: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly 19

NotImperviousCover ImperviousCover

ImperviousCoverDefinition

Page 20: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

NotImperviousCover ImperviousCover

ImperviousCoverDefinition(2)

GravelParking

CheckImperviousAreaviatheParcelViewer:http://dwsd.maps.arcgis.com/apps/webappviewer/index.html?id=aa5e687db0b9430b8b294085

69bedd61 20

Page 21: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

DrainageCreditsMethods

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VolumeCredit

Reduce amountofstormwaterflowtreatedatWWTP

Infiltrate, evaporate,reuse

Averageannualrunoffremoved(controlled)

AnnualvolumeremovedAnnualvolumegenerated

PeakFlowCredit

ReducecombinedseweroverflowsandoperationofCSOfacilities

Storetemporarily,controlflowratetothesewersystem

Detentionprovided

Detentionprovided100yeardetentionrequired

Purpose

How

BasedOn

Howisitcalculated?

Page 22: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

EligiblePracticesandPotentialCredits

22

Bioretention:0-80%

Disconnectedimperviousness:0-40%

PermeablePavement:0-80%

DetentionPond:0-40% GreenRoof:0-30%

WaterHarvesting:0-80%

Page 23: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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ImplementedPractices

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https://www.youtube.com/watch?v=i4E8awPJjRA&feature=youtu.be

https://www.youtube.com/watch?v=IbXVYG2cuHk

http://erbff.org/annual-report/videos/rain-gardens-to-the-

rescue

http://www.erbff.org/annual-report/videos/detroit-farm-and-

garden

http://www.erbff.org/annual-report/videos/recovery-farms

http://www.erbff.org/annual-report/videos/clinton-river-

watershed-council

http://www.roofingcontractor.com/articles/86479-green-gains-a-foothold-in-the-motor-city

StormwaterretentionpondGMDetroit-Hamtramck

AssemblyPlant

Page 24: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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TechnicalResources1. DrainageChargeManualsanddocumentation

2. DrainageCharge&CreditWorkshops

3. CreditCalculator

4. DataReviewMeetings&DataPackages

5. TechnicalAssistance“OfficeHours”withDWSD

6. SiteAssessments

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Page 25: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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CorrectYourData1. Verifyownershipand

accountinformation.

2. Reviewexistingbillingmethod.Considerconsolidation

3. Determineeligibilityforadjustments.

4. Submitforms.

25

Mondays9am– 12pmorSelectDates.Location:DetroitWaterandSewerageDepartment,CentralServicesFacility,6425Huber,RoomA201.Contact:JulieBonenfant,

[email protected]

Page 26: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

DrainageCreditProcess1. ValidateParcelandBillingData

2. Reviewprograminformationonwebsite

3. AttendDrainageChargeCreditWorkshop(November9,2016)

4. AssessYourSite.

5. CompleteApplicationforImplementedPracticesandSubmittoDWSD.

6. PresentNewConcept(s).DesignandImplementNewPractice(s).CompleteApplicationandSubmittoDWSD.

7. MaintainPractice(s).

26

Page 27: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly 27

NewPractices

Concept

Design

Construct

Maintain

Predetermination

Determination

Verify

RenewCredit

Customer DWSD

Page 28: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

EvolvingGreenInfrastructureCreditProgram

Method%COSValue

TransitionTerm

RateDesign

PhaseIOct.– Dec.2016

PhaseIIJan.– June2017

PhaseIIIFY2018

• InternalDWSDcreditadmin/staff•Technicalassistanceinstitutionalized•Maintenanceagreement

•Off-sitemitigationoptionsvalidated•Administrationinstitutionalized•Contractortraining,furtherimplemen-tation assistance

•Simplepracticesestablished•Drainagechargemanualonline•Demonstrationprojects

Keyfeatures

28

Page 29: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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ImplementationAssistance• Siteassessmentanddesignassistance

• Onlinetools• Contractortraining• Potentialdrainagecreditforoutreach

• Capitalassistance• Maintenanceagreement

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Oneratesystemforall

ImplementationAssistance

Engageproperty

ownersinGI

Revitalizeneighborhoods

Reducecostsfor

low-incomecustomers

Createandsupportlocaljobs

Maximizeenvironmental

benefits

Page 30: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

ForDiscussionPurposesOnly

Let’sStartACreditApplication!

30Programindevelopmentandsubjecttochange 30

Website:www.detroitmi.gov/drainage

Email (recommended):[email protected]

PhoneNumber:313-267-8000,followprompts

Page 31: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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QUESTIONS?

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Page 32: Green More, Pay Less: Drainage Charge & Storm ... - Detroit...• Retail Customer Meetings since Fall 2015 – Focus Group Meetings: Oct 19-22, 2015 – Customer Steering Committee:

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Website:www.detroitmi.gov/drainage

Email (recommended):[email protected]

PhoneNumber:313-267-8000,followprompts