Greater expectations: new challenges for performance management and new support for the sector

Ingrid KoehlerImprovement Strategist, IDeA

IAG PM event 26 March 2009

My background...

…and more recently

Although performance has improved

Since 2002, council performance has improvedAnd so has performance management

Some of the issues remain

•Effective frameworks•Reporting issues•Data quality•Integrating PM with finance•Culture change•Mechanics, not outcomes

And things have moved on

•Greater expectations•More complex•New drivers•More players•New approaches, e.g. Nudge•Emerging technology

How blue can it get, by Rietje Swart on Flickr

Performance crunch

•More for less•Uncertain future of public expenditure•Still haven’t cracked cost and performance link

Easy Credit by Adam Baker on Flickr

CAA: maintains an emphasis on building blocks

•Performance management•Use of resources•Evidence and use of information•All while taking in a more complex picture of performance

Social performance

•Timely information to citizens•Quantitative meets qualitative•New means of accountability•Nudge and social marketing•Beyond choice and co-production and into a world of collaboration

Metropolitan Police crime map

Social performance

Partnership

•Local area agreements•Accountability and responsibility•Flexibility and control•Complex outcomes

One year by ginnerobot on Flickr

Integrating information

•Local information systems•Data sharing with partners•Customer insight•Satisfaction and performance

Img_0286 by hegemonx on Flickr

New support for the sector

Updating the offerSign-posting Policy and practiceDirect supportFuture of improvement

Arches within arches by CarbonNYC on Flickr

Updating and sign-posting

Sign-posting help in a more complex world of supportUp-to-date examples, more tools?Refreshed case studies?

Building knowledge with you

Using communities of practiceOnline and face-to-face networks New approaches and possibilities

www.communities.idea.gov.uk

Existing new support

•Looking Back, Moving Forward•Service transformation and Local Government Delivery Council•LAA resources•Partnership and places library•Self-evaluation and CAA•all at www.idea.gov.uk

From policy to delivery

LGA and improvement policyContinuing strategic support for the sectorYour role in translating strategy to delivery

Peeps and whale, survive by Phil Romans on Flickr

What else?

•New toolkits?•Refreshed offers?•Needs and roles? Councils, councillors, partners?•Sharing the best of your innovations

•You tell us!

Tom and Smith Sculpture Studio, London by geishaboy500 on Flickr

Contact me

Ingrid Koehleringrid.koehler@idea.gov.uk Policy and Performance Community of

Practice: www.communities.idea.gov.uk

www.ideapolicy.wordpress.comwww.twitter.com/ingridk