Graham Corporate CommunicationsGraham Corporate Communications

2

DoersDoers ManagersManagers LeadersLeaders

3

Produce the product Produce the product Carry out the ordersCarry out the orders Fulfill the missionFulfill the mission

4

Define the operationsDefine the operations Enforce the rulesEnforce the rules Increase productivityIncrease productivity

5

Identify the dreamIdentify the dream Motivate the teamMotivate the team

6

Being the boss is not leadershipBeing the boss is not leadership Having a title Having a title is not leadershipis not leadership

LeadershipLeadership is taking followers is taking followers to a new place.to a new place.

Catalysts for communitiesCatalysts for communities Leaders of changeLeaders of change

8

9

““Management is Management is doing things right.”doing things right.”

Leadership is doingLeadership is doing

the right things.” the right things.”

Peter F. DruckerPeter F. Drucker

Focused on the small:Focused on the small:Defined the operationDefined the operationFollowed regulationsFollowed regulationsSolved problemsSolved problemsGot people to the eventGot people to the event

He lost sight of the goalHe lost sight of the goal

11

12

What’s your mission?What’s your mission? Can followers repeat it?Can followers repeat it? Jackson Hole Chamber:Jackson Hole Chamber: Businesses v. EnvironmentalistsBusinesses v. Environmentalists "Respecting the Power of Place.”"Respecting the Power of Place.”

Describe your dream for your Describe your dream for your community in 20 years community in 20 years

If they are in your community, If they are in your community, they are on your teamthey are on your team

FocusFocus on an employee’s strengths: on an employee’s strengths:73% are engaged in their work73% are engaged in their work

FailFail to focus on strengths: to focus on strengths:9% are engaged in their work9% are engaged in their work

15

Show Compassion- Show Compassion- caring, friendly, happycaring, friendly, happy Build Trust- Build Trust- honesty, integrity, respecthonesty, integrity, respect Provide Stability- Provide Stability- security, strength, supportsecurity, strength, support Create Hope- Create Hope- direction, faith, guidancedirection, faith, guidance

Gallup survey of 10,000 followersGallup survey of 10,000 followers16

What leader has the most positive What leader has the most positive influence on your daily life?influence on your daily life?

What 3 words best describe this What 3 words best describe this person’s person’s contribution to your daily contribution to your daily life?life?

Why?Why?

You will have influence You will have influence with your listener with your listener

when your listener knowswhen your listener knowsyou are listeningyou are listening

18

A relationship building tool that is: A relationship building tool that is: SimpleSimple Sincere Sincere SpecificSpecific Helpful Helpful

Inspires and motivatesInspires and motivatesBuilds trustBuilds trust

““Everybody likes a Everybody likes a compliment.” compliment.” Abraham Abraham

LincolnLincoln

Notice a specific personal valueNotice a specific personal value Recognize effortRecognize effort ““Precise Praise”Precise Praise” gives direction gives direction

"Thank you. You made my day!""Thank you. You made my day!" "Thank you. I really appreciate that!”"Thank you. I really appreciate that!”

To understand - take things apart To understand - take things apart Study parts to understand a whole. Study parts to understand a whole. Analyze a company - look at separate Analyze a company - look at separate

parts finance, production, marketingparts finance, production, marketing Analysis leads to silo thinkingAnalysis leads to silo thinking

World was a mysteryWorld was a mystery 40% of children died in infancy40% of children died in infancy Few people ever traveled more Few people ever traveled more

than 3 miles from home than 3 miles from home

Cause and effect (analysis) explained Cause and effect (analysis) explained everything:everything: Everything has a causeEverything has a cause God was the cause of everythingGod was the cause of everything Nothing by chanceNothing by chance Environment had no impactEnvironment had no impact There is no freewillThere is no freewill

Developed factories- work was useful, Developed factories- work was useful, but not fun … no learning but not fun … no learning

Built schools- educational, but not fun Built schools- educational, but not fun and not usefuland not useful

Parks were places to have fun, but not Parks were places to have fun, but not useful or educationaluseful or educational

Middle Ages- Middle Ages- 27 years27 years 1900-1900- 47 years47 years

20 years advancement in over 500 yrs.20 years advancement in over 500 yrs.

Today-Today- 77+ years77+ years

30 years advancement in 100 years.30 years advancement in 100 years.

Environment will have an effect: Environment will have an effect: Acorn doesn’t cause an oak.Acorn doesn’t cause an oak.Environment is required for many Environment is required for many things to work.things to work.Everything is a system: businesses, Everything is a system: businesses, schools, hospitals, families, chambers schools, hospitals, families, chambers

Analysis cannot explain everythingAnalysis cannot explain everything

““A system is a whole that cannot be A system is a whole that cannot be divided into independent parts.”divided into independent parts.”

No part of a system is independent of the No part of a system is independent of the systemsystem

Each part can effect the behavior of the Each part can effect the behavior of the system. system.

The human body is a system, the behavior The human body is a system, the behavior of any part can effect the othersof any part can effect the others

No part of a system can achieve its goal No part of a system can achieve its goal without the other parts:without the other parts:A car is a transportation system. A car is a transportation system. Take the best parts of cars. Take the best parts of cars. Try to use them to make the best car. Try to use them to make the best car. The parts won’t work well together. The parts won’t work well together. In fact, the car won’t run. In fact, the car won’t run.

““A system is not the sum of its parts. A system is not the sum of its parts. It’s the product of their interactions.”It’s the product of their interactions.”

What matters is how they work together.What matters is how they work together.

Synthesis is the opposite of analysis.Synthesis is the opposite of analysis. Synthesis looks at a system as part of a Synthesis looks at a system as part of a

larger system.larger system. You can fix a problem by looking at the partsYou can fix a problem by looking at the parts

You cannot improve a system You cannot improve a system by taking it a part and improving its partsby taking it a part and improving its parts

““The improved performance of a The improved performance of a system depends on the improved system depends on the improved

relationship of the parts.” relationship of the parts.”

Name one thing that you HAVE to do. Name one thing that you HAVE to do.

Each person in the group:Each person in the group:Help them GET to do itHelp them GET to do it

““The improved performance of a The improved performance of a system depends on the improved system depends on the improved

relationship of the parts.” relationship of the parts.”

Imagine the dream by looking at the Imagine the dream by looking at the larger systemslarger systems

Make your dream clear and repeatableMake your dream clear and repeatable Focus on followers’ strengthsFocus on followers’ strengths Improve their relationships to each otherImprove their relationships to each other

39

making the complicated simple making the complicated simple and the simple powerfuland the simple powerful®®

Bill@GrahamCC.comBill@GrahamCC.com

CONTACT:CONTACT:Bill GrahamBill Graham

917-705-0663917-705-0663Copyright Copyright ©© 2014 2014

Facebookwww.GrahamCC.com