gqts training for suppliers - portal.koyobearings.com · 29/05/2012 · presented by: alex thomas,...
TRANSCRIPT
![Page 1: GQTS Training for Suppliers - portal.koyobearings.com · 29/05/2012 · PRESENTED BY: Alex Thomas, SA Group Mgr. Johnny Smith, SA Engr. May 29, 2012 GQTS Training for Suppliers CONFIDENTIAL](https://reader031.vdocuments.mx/reader031/viewer/2022020316/5b73cbfe7f8b9a467a8e4677/html5/thumbnails/1.jpg)
PRESENTED BY:
Alex Thomas, SA Group Mgr. Johnny Smith, SA Engr.
May 29, 2012
GQTS Training for Suppliers
CONFIDENTIAL 1
ONE FACE ONE TEAM
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Introductions
Alex Thomas – North America Supplier Advancement Manager, Morristown, Tenn
Johnny Smith – SA – GRE
Harold Booker – SA – Vonore, Tenn Gary Liu – SA – Plymouth, Mi
Jimmie Love – SA – Morristown, TN Todd Morgan – SA – GRE
Larina Robbins – SA – Plymouth , Mi Karen Stapleton – SA – Morristown, Tn Mark Underwood – SA – Morristown, Tn
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CONFIDENTIAL 2
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SQAM
New SQAM on line NOW
Supplier Quality Assurance Manual
https://portal.koyobearings.com/PORTAL
CONFIDENTIAL 3
General Information
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Taken from Page 18 from Koyo Jtekt SQAM Discrepant Material Report (DMR) is used to notify the supplier of non-conformances, discrepancies and/or rejections. The
DMR is sent via e-mail directly to the Supplier contact using JTEKT Global Quality Tracking System (GQTS) and can be
initiated from any JTEKT facility receiving Type I or Direct material. A DMR may be initiated upon detection of non-
conforming product. Requests for corrective action may be required from the supplier.
The supplier must respond directly to the DMR issuer within the requested timeframe.
Supplier Responsiveness – JTEKT will monitor speed, timeliness and effectiveness of corrective or
preventive actions using the GQTS, and may use it as input for awarding future business and monitoring
performance.
Specific timing requirements will be stated on the DMR, if required. The general or default requirements
are: • A first response (team/person assigned, problem description, containment action) for a DMR shall be supplied to JTEKT within 24
hours.
• If JTEKT requires an 8D process, the first 8D report shall be submitted within 5 calendar days.
• A complete 8D and 5-Why report must be submitted to JTEKT within 14 calendar days.
If a supplier’s product is determined to be defective in material and/or workmanship, as defined by the
design requirements, product(s) will be immediately contained.
JTEKT and the supplier shall determine if the product can be inspected to remove defects from the “lot”
that has been contained.
If time does not allow the supplier’s personnel to arrive, the supplier shall provide detailed inspection
instructions to JTEKT.
CONFIDENTIAL 4
General Information
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EXTERNAL DMR
GQTS - GLOBAL QUALITY TRACKING SYSTEM
- KOYO/JTEKT Users activities
- Supplier Users activities
CONFIDENTIAL 5
General Information
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WHEN THE AUTHOR (person at the Koyo/JTEKT Plant ) LOGS AN EXTERNAL DMR IN GQTS the AUTHOR GETS EVIDENCE FROM THE WEB THAT QI (QUALITY INCIDENT) WAS LOGGED SUCCESSFULLY
Note: Status of event is now (EMAIL sent to SUPPLIER)
Note: Serialized Sequential Number
CONFIDENTIAL 6
JTEKT Activity
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IN ADDITION TO THE WEB INFORMATION THE AUTHOR RECEIVES A CONFIRMATION BY E-MAIL
CONFIDENTIAL 7
JTEKT Information
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Supplier also receives an email regarding THE DMR NOTICE (goes to the Primary Quality Contact listed in GASL for each supplier)
CONFIDENTIAL 8
Supplier Information
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SUPPLIER MUST NOW SAVE INFORMATION IN THE D1 – D6 SECTIONS OF THE DMR PROCESS. Two Options:
1)SAVE - as many times as you like –
please preference with date (note limited characters)
2) SUBMIT- If supplier hits this button, the response goes back to AUTHOR for review (note : must complete D1-D6 (LOOP) before SUBMIT)
CONFIDENTIAL 9
Supplier Activity
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WHEN THE SUPPLIER USES THE « SAVE » BUTTON, THE WEBMASTER WILL NOTIFY THE AUTHOR BY E-MAIL (for every SAVE)
CONFIDENTIAL 10
JTEKT Information
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For each SAVE, THE AUTHOR CAN VIEW THE SUPPLIER RESPONSE (as soon as the supplier hits the SAVE button)
CONFIDENTIAL 11
JTEKT Information
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THE AUTHOR CAN ALSO SEE AT ANY TIME THE SEQUENCE OF EVENTS OF THE DMR (Transaction Log )
CONFIDENTIAL 12
JTEKT Information
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Summary: Save functionality D1 TO D6
The save functionality allows suppliers to provide input to Koyo/JTEKT; such as progress updates on the Containment, investigations into root cause, etc
Since sorting for material can take more than one day, suppliers can provide details during the containment timeframe by using the save function.
CONFIDENTIAL 13
Supplier Information
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AT THIS STAGE THE AUTHOR is the only one who CAN APPROVE OR DISAPPROVE THE 3D SUBMITTED BY THE SUPPLIER (suppliers must work directly to assure the author is satisfied )
CONFIDENTIAL 14
JTEKT Information
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Summary: Submit functionality D1 TO D6
If the author DISAPPROVES the DMR, it comes back to the supplier for more information in D1-D6 with a note of explanation
If the Author APPROVES the DMR response, the DMR now returns back to Supplier for response to D7-D8 (loop)
CONFIDENTIAL 15
Supplier Information
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WHEN SUPPLIER HAS COMPLETED ALL ACTIONS D1 TO D6 AND IS READY TO SUBMIT, HE WILL THEN PUSH THE « SUBMIT » BUTTON
CONFIDENTIAL 16
Supplier Activity
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WHEN THE SUPPLIER USES THE « SUBMIT » BUTTON WEBMASTER WILL NOTIFY THE AUTHOR BY E-MAIL
CONFIDENTIAL 17
JTEKT Information
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OPENING THE E-MAIL THE AUTHOR CAN SEE THE SUPPLIER RESPONSES D1 TO D6
CONFIDENTIAL 18
JTEKT Information
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AT THIS STAGE THE AUTHOR CAN VIEW THE D1 thru D6 RESPONSES AND APPROVE OR DISAPPROVE THE RESPONSE for D1-D6 SUBMITTED BY THE SUPPLIER
CONFIDENTIAL 19
JTEKT Information
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WHEN A SUPPLIER RESPONSE TO THE 6D HAS BEEN APPROVED BY THE AUTHOR, the Supplier
GETS EVIDENCE FROM THE WEB THAT QI WAS
APPROVED SUCCESSFULLY
CONFIDENTIAL 20
JTEKT Information
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IN ADDITION TO THE WEB INFORMATION, THE AUTHOR RECEIVES A CONFIRMATION BY E-MAIL
(Note: DMR not closed quiet YET)
CONFIDENTIAL 21
JTEKT Information
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THE SUPPLIER CAN NOW COMPLETE D7 AND D8 HE CAN SAVE OR SUBMIT (supplier : remember to make sure PFMEA, Flow diagram, Control plan, and possible updates to PPAP have been completed at this step)
CONFIDENTIAL 22
Supplier Activity
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THE AUTHOR RECEIVES A CONFIRMATION BY E-MAIL THAT SUPPLIER VERIFICATION (step D7 thru D8) HAS BEEN SUBMITTED
CONFIDENTIAL 23
JTEKT Information
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AT THIS STAGE THE AUTHOR CAN VIEW THE ENTIRE 8D RESPONSE (D1 thru D8) and APPROVE OR DISAPPROVE THE RESPONSE SUBMITTED BY THE SUPPLIER
CONFIDENTIAL 24
JTEKT Information
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AT THIS STAGE THE AUTHOR CAN VIEW THE FULL 8D RESPONSE. THE AUTHOR CAN APPROVE OR DISAPPROVE THE VERIFICATION SUBMITTED BY THE SUPPLIER.
CONFIDENTIAL 25
JTEKT Information
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WHEN THE VERIFICATION IS APPROVED BY THE AUTHOR, THE DMR IS CLOSED (Yeah, Applaud, Way to GO) AND THE AUTHOR RECEIVES CONFIRMATION BY E-MAIL
CONFIDENTIAL 26
JTEKT Information
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WHEN THE VERIFICATION IS APPROVED BY THE AUTHOR, THE DMR PROCESS IS FINISHED AND THE DMR IS MOVED TO STATUS 15, WHICH MEANS CLOSED.
CONFIDENTIAL 27
JTEKT Information
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THE TRANSACTION LOG IS RECORDING ALL EVENTS DURING EACH STAGE OR « LIFE » OF THE DMR AS A STORY BOARD
CONFIDENTIAL 28
JTEKT Information
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At any time , the supplier can view the status of all DMRS (closed or not) in our system
Screen shot of ones for supplier that need responses
CONFIDENTIAL 29
Screen shot of ones for supplier that need
responses
Screen shot of all dmrs that are
closed, open, etc
Supplier Information
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IMPORTANT Steps for Supplier ARE: THE SUPPLIER CAN SAVE WORK AT ANY TIME WHEN HE IS COMPLETING A
CONCERN (3D) OR COMPLAINT (8D). Please use this function as much as you like.
THE SUPPLIER CAN WORK ON THE DMR USING THE SAVE BUTTON THROUGHOUT EACH PHASE OF THE DMR. WORK WILL BE SAVED UNTIL IT IS READY TO SUBMIT
EACH TIME A SUPPLIER USES THE « SAVE » BUTTON THE AUTHOR AND
SUPPLIER ARE AUTOMATICALLY NOTIFIED BY E-MAIL AND CAN CHECK THE PROGRESS OF DMR COMPLETION AND A TRANSACTION LOG IS KEPT.
IT IS THE SUPPLIER’S RESPONSIBILITY TO WORK WITH THE PLANT
SUPPLIER REP (AUTHOR) UNTIL THE DMR IS CLOSED. OFFICIALLY: NO DMR IS CONSIDERED CLOSED OUT UNTIL THE CLOSED STATUS CAN BE NOTED ON THE DMR IN GQTS
CONFIDENTIAL 30
Supplier Information
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Frequently ASKED QUESTIONS (FAQ) are:
The Koyo/JTEKT Jtekt SQAM requires 24 hour response. What if I am primary quality contact at supplier and I go on vacation for a week or 2? Answer: The supplier primary quality contact is responsible to assure a backup
person . The supplier will review the Koyo/JTEKT Portal daily. The 24 hour response cannot be increased.
Is there a time limit to be on line with the GQTS system?
Answer : Yes, once you log in to the GQTS event, you must enter the information within a 15 minutes window , otherwise your connection will be terminated automatically and you will loose any item if it was not saved.
I have been in your GQTS system and have noticed that sometimes I cannot
see DMRs that I have responded to. Is this normal? Will I be allowed as a supplier to see my final responses for corrective actions so that I can prove to my internal or external auditor my corrective action record?
Answer : Yes, only the DMRs that are waiting for the supplier response are seen
on the first screen shot. YES, You can view all DMRS and status if you click on « CLICK TO VIEW ALL DMRS » on the supplier portal. From that screen, you can view , print, etc
CONFIDENTIAL 31
Supplier Information
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Presentation End Thank You
CONFIDENTIAL 32