Cambridge

Avenue

Medical

Centre

GP PATIENT SURVEY

2011

Many thanks to the

Patient-Participation Group

Staff of Cambridge Avenue Medical Centre

For the design and completion of this

survey to help inform us of our perceived

performance by our Patients.

This will provide invaluable information to

help us continue to improve services.

A total of 265 questionnaires were completed

and 6625 questions answered by patients at

Cambridge Avenue and Messingham Medical

Centres

Conducted by

Mrs Jenny

Lynaugh

On behal f o f

PPG and CAMC

October

2011

PATIENT

SURVEY

PATIENT SURVEY

PRACTICE DEMOGRAPHICS

age: sex distribution for whole practice

age:sex distribution for survey respondents

PRACTICE V SURVEY

0

10

20

30

40

50

60

70

80

90

100

total <16 16-39 40-75 >75

females

males

%

N= 265

Luck or Hard Work?

LUCK OR HARD WORK?

Q1: ARE YOU SATISFIED WITH THE

PRACTICE?

YES

Q2: GETTING THROUGH ON THE PHONE

Q3: PHONE ACCESS TO DR OR NURSE

Q4: ARE YOU AWARE THAT PRACTICE HAS A

WEBSITE?

YES

Q5: DO YOU KNOW YOU CAN BOOK

APPOINTMENTS ON=-LINE?

YES

Q6: DO YOU KNOW YOU CAN REQUEST

REPEAT PRESCRIPTIONS ON-LINE?

NO

Q7: WHEN YOU BOOKED (ON-LINE,PHONE,OTHER)

DID YOU SEE THE DOCTOR

Q8: THINKING ABOUT THE SAME APPOINTMENT, WERE YOU

ABLE TO SEE THE DOCTOR WHEN YOU WANTED?

There was a poor response to

this important question with

low response rate and a

persistent failure to use the

grid to respond.

No results are available

Q9: DID YOU KNOW THAT YOU CAN BOOK A TELEPHONE

CONSULTATION WITH THE GP OF YOUR CHOICE?

YES

Q10: have you ever had a

telephone consultation?

Q11: if yes,

did you find this helpful?

TELEPHONE CONSULTATIONS

YES

Q12A: HOW HELPFUL DO YOU FIND THE RECEPTIONISTS?

Q12B: HOW SATISFIED ARE YOU WITH THE OPENING HOURS?

VERY

Q13: ARE YOU AWARE THAT THE SURGERY PROVIDES

CHRONIC ILLNESS CLINICS?

YES

Q14 minor illness clinics Q15 healthcare assistant

clinics

ARE YOU AWARE THAT THE SURGERY PROVIDES?

YES

YES

Q16: travel clinic Q17: family planning

clinics

ARE YOU AWARE THAT THE SURGERY PROVIDES?

YES YES

Q18: DO YOU FEEL THAT THE SURGERY COVERS THE WHOLE

RANGE OF SERVICES THAT YOU REQUIRE?

YES

1%

4%

34%

61%

n = 265

poor fair good excellent

GOOD

FAIR POOR

Q19: MY OVERALL SATISFACTION WITH THE QUALIT Y OF

MEDICAL CARE FROM THE DOCTORS/NURSES IS. .

EXCELLENT

Q20: MISSED APPOINTMENTS, CAN YOU EASILY CONTACT THE

PRACTICE WHEN YOU WISH TO CANCEL AN APPOINTMENT?

ALWAYS

Q21: OVERALL, HOW WOULD YOU RATE THE CLEANLINESS OF

THE SURGERY?

VERY

Q22: HOW EASY DO YOU FIND GETTING INTO THE BUILDING

AT THE SURGERY?

Q23: You may park in

Chancel car park?

Q24: the pharmacy can

deliver medicines?

ARE YOU AWARE THAT

YES

NO NO