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South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 1
GP Patient Survey 2020
South Hardwick PCN PracticesNHS Derby & Derbyshire CCG selected questions
Derived from GP-Patient.co.uk [NHS England]
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 2
Rank Practice Code Practice Name PCN
1 C81647 ST LAWRENCE ROAD SURGERY South Hardwick PCN
2 C81013 BASLOW HEALTH CENTRE Derbyshire Dales PCN
3 C81076 TIDESWELL SURGERY Derbyshire Dales PCN
4 C81082 HARTINGTON SURGERY High Peak & Buxton PCN
5 C81039 EYAM SURGERY Derbyshire Dales PCN
6 C81611 DR GI JONES' PRACTICE Derbyshire Dales PCN
7 C81604 EDEN SURGERY Erewash PCN
8 C81040 PARK LANE SURGERY Greater Derby PCN
9 C81090 ILKESTON HEALTH CENTRE Erewash PCN
10 C81048 APPLETREE MEDICAL PRACTICE Belper PCN
Best Performaning Practices based on Questions 1 to 19 (Excluding Q2 & Q6)
Rank Practice Code Practice Name PCN
1 C81035 VILLAGE SURGERY Derby City South PCN
2 C81056 CLAY CROSS MEDICAL CENTRE South Hardwick PCN
3 Y05286 LISTER HOUSE CHELLASTON PCCO PCN
4 C81072 LISTER HOUSE SURGERY PCCO PCN
5 C81073 MACKLIN STREET SURGERY Derby City North PCN
6 C81054 HOLLYBROOK MEDICAL CENTRE Derby City South PCN
7 C81068 CHAPEL STREET MEDICAL CENTRE Greater Derby PCN
8 C81042 MICKLEOVER MEDICAL CENTRE Greater Derby PCN
9 C81087 HAVEN MEDICAL CENTRE Derby City South PCN
10 C81006 CHARNWOOD SURGERY Derby City North PCN
Poorest Performaning Practices based on Questions 1 to 19 (Excluding Q2 & Q6)
Derbyshire Headline Summary
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 3
49
.5%
42
.5%
28
.9%
38
.2%
53
.1%
40
.6%
32
.2%
43
.5%
42
.5%
42
.4%
37
.7%
38
.9%
29
.5%
39
.6%
36
.8%
0%
10%
20%
30%
40%
50%
60%
Bel
per
PC
N
Ch
est
erf
ield
& D
ron
fie
ld P
CN
Der
by
Cit
y N
ort
h P
CN
Der
by
Cit
y So
uth
PC
N
Der
bys
hir
e D
ales
PC
N
Erew
ash
PC
N
Gre
ater
De
rby
PC
N
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
Hig
h P
eak
& B
uxt
on
PC
N
No
rth
Eas
t D
erb
ysh
ire
PC
N
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
Oak
dal
e P
ark
PC
N
PC
CO
PC
N
Sou
th H
ard
wic
k P
CN
Swad
linco
te P
CN
Survey Response Rate
PCN Derbyshire Ave England Ave
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 4
129 117 125 113 111 119 107 131 990%
10%
20%
30%
40%
50%
60%
0
20
40
60
80
100
120
140B
LUE
DYK
ES S
UR
GER
Y
STA
FFA
HEA
LTH
THE
VIL
LAG
E SU
RG
ERY
NO
RTH
WIN
GFI
ELD
MED
ICA
L C
ENTR
E
CLA
Y C
RO
SS M
EDIC
AL
CEN
TRE
LIM
ES M
EDIC
AL
CEN
TRE
ST L
AW
REN
CE
RO
AD
SU
RG
ERY
DR
V C
HA
WLA
'S P
RA
CTI
CE
BLA
CK
WEL
L M
EDIC
AL
CEN
TRE
Surveys Completed - South Hardwick PCN Practices
Surveys Copleted Completion Rate
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 5
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 6
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 7
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 8
Bel
per
PC
N, 2
0.3%
Bel
per
PC
N, 5
0.7%
Be
lper
PC
N, 3
7.6%
Bel
per
PC
N, 4
.3%
Bel
per
PC
N, 4
4.4%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 1
9.4%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 4
8.0%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 3
6.9%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 5
.4%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 4
7.7%
Der
by
Cit
y N
ort
h P
CN
, 12.
3%
Der
by
Cit
y N
ort
h P
CN
, 47.
6%
Der
by
Cit
y N
ort
h P
CN
, 34.
8%
Der
by
Cit
y N
ort
h P
CN
, 10.
8%
Der
by
Cit
y N
ort
h P
CN
, 35.
3%
Der
by
Cit
y So
uth
PC
N, 1
6.1%
Der
by
Cit
y So
uth
PC
N, 5
0.3%
Der
by
Cit
y So
uth
PC
N, 3
5.5%
Der
by
Cit
y So
uth
PC
N, 6
.1%
Der
by
Cit
y So
uth
PC
N, 4
3.9%
Der
bys
hir
e D
ales
PC
N, 2
0.2%
Der
bys
hir
e D
ales
PC
N, 5
2.2%
Der
bys
hir
e D
ales
PC
N, 3
4.2%
Der
bys
hir
e D
ales
PC
N, 5
.0%
Der
bys
hir
e D
ales
PC
N, 5
1.6%
Erew
ash
PC
N, 1
4.2%
Erew
ash
PC
N, 4
1.9%
Erew
ash
PC
N, 4
0.2%
Erew
ash
PC
N, 9
.3%
Erew
ash
PC
N, 4
0.4%
Gre
ater
Der
by
PC
N, 1
8.8%
Gre
ater
Der
by
PC
N, 5
7.0%
Gre
ater
Der
by
PC
N, 3
1.6%
Gre
ater
Der
by
PC
N, 5
.6%
Gre
ater
Der
by
PC
N, 4
4.5%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 21.
4%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 48.
3%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 39.
9%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 4.6
%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 44.
7%
Hig
h P
eak
& B
uxt
on
PC
N, 2
1.3%
Hig
h P
eak
& B
uxt
on
PC
N, 5
2.2%
Hig
h P
eak
& B
uxt
on
PC
N, 3
6.6%
Hig
h P
eak
& B
uxt
on
PC
N, 4
.2%
Hig
h P
eak
& B
uxt
on
PC
N, 4
6.2%
Hig
h P
eak
& B
uxt
on
PC
N, 2
1.3%
Hig
h P
eak
& B
uxt
on
PC
N, 5
2.2%
Hig
h P
eak
& B
uxt
on
PC
N, 3
6.6%
Hig
h P
eak
& B
uxt
on
PC
N, 4
.2%
Hig
h P
eak
& B
uxt
on
PC
N, 4
6.2%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 2
4.3%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 5
0.8%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 3
3.4%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 4
.2%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 4
9.1%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 9.6
%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 31.
5%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 49.
6%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 8.0
%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 35.
4%
Oak
dal
e P
ark
PC
N, 3
4.8%
Oak
dal
e P
ark
PC
N, 5
3.1%
Oak
dal
e P
ark
PC
N, 3
1.2%
Oak
dal
e P
ark
PC
N, 3
.3%
Oak
dal
e P
ark
PC
N, 5
3.7%
PC
CO
PC
N, 2
0.4%
PC
CO
PC
N, 5
0.9%
PC
CO
PC
N, 3
3.6%
PC
CO
PC
N, 6
.2%
PC
CO
PC
N, 4
7.1%
Sou
th H
ard
wic
k P
CN
, 19.
0%
Sou
th H
ard
wic
k P
CN
, 48.
1%
Sou
th H
ard
wic
k P
CN
, 37.
9%
Sou
th H
ard
wic
k P
CN
, 6.9
%
Sou
th H
ard
wic
k P
CN
, 45.
0%
Swad
linco
te P
CN
, 20.
5%
Swad
linco
te P
CN
, 57.
3%
Swad
linco
te P
CN
, 29.
9%
Swad
linco
te P
CN
, 5.7
%
Swad
linco
te P
CN
, 52.
7%
0%
10%
20%
30%
40%
50%
60%
70%
Accessing medical records online Booking appointments online Dont know None of these Ordering repeat prescriptions online
Question 2 - As far as you know, which of the following online services does your GP practice offer?
Belper PCN Chesterfield & Dronfield PCN Derby City North PCN Derby City South PCN Derbyshire Dales PCN Erewash PCN
Greater Derby PCN Heanor, Alfreton & Bolsover PCN High Peak & Buxton PCN High Peak & Buxton PCN North East Derbyshire PCN North Hardwick & Bolsover PCN
Oakdale Park PCN PCCO PCN South Hardwick PCN Swadlincote PCN ENG AVE Der ave
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 9
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 10
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 11
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 12
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 13
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 14
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 15
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 16
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 17
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 18
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 19
Bel
per
PC
N, 1
.3%
Bel
per
PC
N, 6
3.2%
Bel
per
PC
N, 0
.0%
Bel
per
PC
N, 3
1.7%
Be
lper
PC
N, 2
.9%
Bel
per
PC
N, 0
.9%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 0
.8%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 6
1.8%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 1
.0%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 3
0.8%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 3
.8%
Ch
este
rfie
ld &
Dro
nfi
eld
PC
N, 1
.8%
Der
by
Cit
y N
ort
h P
CN
, 3.3
%
Der
by
Cit
y N
ort
h P
CN
, 71.
3%
Der
by
Cit
y N
ort
h P
CN
, 0.5
% Der
by
Cit
y N
ort
h P
CN
, 19.
7%
Der
by
Cit
y N
ort
h P
CN
, 3.1
%
Der
by
Cit
y N
ort
h P
CN
, 2.0
%
Der
by
Cit
y So
uth
PC
N, 1
.6%
Der
by
Cit
y So
uth
PC
N, 6
3.9%
Der
by
Cit
y So
uth
PC
N, 0
.3%
Der
by
Cit
y So
uth
PC
N, 2
8.5%
Der
by
Cit
y So
uth
PC
N, 2
.9%
Der
by
Cit
y So
uth
PC
N, 2
.8%
Der
bys
hir
e D
ales
PC
N, 0
.4%
Der
bys
hir
e D
ales
PC
N, 6
5.6%
Der
bys
hir
e D
ales
PC
N, 0
.2%
Der
bys
hir
e D
ales
PC
N, 2
7.9%
Der
bys
hir
e D
ales
PC
N, 3
.9%
Der
bys
hir
e D
ales
PC
N, 2
.0%
Erew
ash
PC
N, 2
.1%
Erew
ash
PC
N, 6
4.5%
Erew
ash
PC
N, 0
.1%
Erew
ash
PC
N, 2
7.5%
Erew
ash
PC
N, 4
.5%
Erew
ash
PC
N, 1
.3%
Gre
ater
Der
by
PC
N, 0
.9%
Gre
ater
Der
by
PC
N, 6
4.6%
Gre
ater
Der
by
PC
N, 0
.6%
Gre
ater
Der
by
PC
N, 2
8.5%
Gre
ater
Der
by
PC
N, 2
.9%
Gre
ater
Der
by
PC
N, 2
.4%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 0.4
%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 68.
6%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 0.1
% Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 26.
5%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 2.1
%
Hea
no
r, A
lfre
ton
& B
ols
ove
r P
CN
, 2.4
%
Hig
h P
eak
& B
uxt
on
PC
N, 0
.1%
Hig
h P
eak
& B
uxt
on
PC
N, 5
6.7%
Hig
h P
eak
& B
uxt
on
PC
N, 0
.4%
Hig
h P
eak
& B
uxt
on
PC
N, 3
6.2%
Hig
h P
eak
& B
uxt
on
PC
N, 3
.9%
Hig
h P
eak
& B
uxt
on
PC
N, 2
.7%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 0
.9%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 5
9.1%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 0
.4%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 3
4.9%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 3
.0%
No
rth
Eas
t D
erb
ysh
ire
PC
N, 1
.7%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 0.9
%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 65.
2%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 1.8
% No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 26.
9%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 3.8
%
No
rth
Har
dw
ick
& B
ols
ove
r P
CN
, 1.3
%
Oak
dal
e P
ark
PC
N, 0
.0%
Oak
dal
e P
ark
PC
N, 6
6.3%
Oak
dal
e P
ark
PC
N, 0
.0%
Oak
dal
e P
ark
PC
N, 2
9.6%
Oak
dal
e P
ark
PC
N, 3
.7%
Oak
dal
e P
ark
PC
N, 0
.4%
PC
CO
PC
N, 0
.9%
PC
CO
PC
N, 5
7.3%
PC
CO
PC
N, 0
.5%
PC
CO
PC
N, 3
0.7%
PC
CO
PC
N, 5
.0%
PC
CO
PC
N, 5
.6%
Sou
th H
ard
wic
k P
CN
, 1.1
%
Sou
th H
ard
wic
k P
CN
, 62.
0%
Sou
th H
ard
wic
k P
CN
, 0.9
%
Sou
th H
ard
wic
k P
CN
, 29.
6%
Sou
th H
ard
wic
k P
CN
, 3.9
%
Sou
th H
ard
wic
k P
CN
, 2.5
%
Swad
linco
te P
CN
, 1.0
%
Swad
linco
te P
CN
, 60.
2%
Swad
linco
te P
CN
, 0.0
%
Swad
linco
te P
CN
, 31.
6%
Swad
linco
te P
CN
, 3.7
%
Swad
linco
te P
CN
, 3.5
%
0%
10%
20%
30%
40%
50%
60%
70%
80%
A general practice pharmacist A GP A Mental Health Professional A Nurse Another Healthcare Professional Dont Know / Not sure who I saw
Question 6 - Who was last general practice appointment with?
Belper PCN Chesterfield & Dronfield PCN Derby City North PCN Derby City South PCN Derbyshire Dales PCN Erewash PCN
Greater Derby PCN Heanor, Alfreton & Bolsover PCN High Peak & Buxton PCN North East Derbyshire PCN North Hardwick & Bolsover PCN Oakdale Park PCN
PCCO PCN South Hardwick PCN Swadlincote PCN ENG AVE Der ave
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 20
C81008 BLUE DYKES SURGERY 2.2% 49.4% 2.3% 36.9% 3.2% 6.1%
C81029 STAFFA HEALTH 0.0% 65.4% 0.6% 31.9% 1.3% 0.8%
C81050 THE VILLAGE SURGERY 1.5% 51.4% 0.0% 33.1% 12.2% 1.9%
C81055 NORTH WINGFIELD MEDICAL CENTRE 0.0% 65.8% 0.0% 27.7% 0.0% 6.5%
C81056 CLAY CROSS MEDICAL CENTRE 5.9% 54.4% 0.0% 32.8% 1.9% 5.0%
C81099 LIMES MEDICAL CENTRE 0.0% 70.5% 3.3% 22.1% 4.1% 0.0%
C81647 ST LAWRENCE ROAD SURGERY 0.0% 68.1% 0.0% 27.3% 1.8% 2.8%
C81658 DR V CHAWLA'S PRACTICE 0.0% 75.6% 0.0% 20.1% 3.0% 1.3%
C81661 BLACKWELL MEDICAL CENTRE 1.4% 71.4% 0.0% 18.9% 7.5% 0.7%
0.6% 68.5% 0.3% 25.1% 3.1% 2.4%
1.1% 63.7% 0.5% 29.0% 3.5% 2.2%
Dont Know /
Not sure who A GP
A Mental Health
ProfessionalA Nurse
Another
Healthcare
Sou
th H
ard
wic
k P
CN
ENGLAND AVERAGE
DERBYSHIRE AVERAGE
PCNPractice
CodePractice Name
A general
practice
Question 6 - Who was last general practice appointment with?
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 21
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 22
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 23
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 24
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 25
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 26
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 27
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 28
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 29
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 30
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 31
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 32
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 33
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 34
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 35
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 36
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 37
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 38
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 39
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 40
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 41
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 42
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 43
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 44
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 45
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 46
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 47
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 48
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 49
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 50
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 51
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 52
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 53
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 54
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 55
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 56
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 57
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 58
South Hardwick PCNNECS – Data derived from GP-Patient.co.uk [NHS England] 59
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 60
MethodologyData produced using GP Patient Survey – NHS England
1. Ease of getting through to someone at GP practice on the phone – Easy
(Very easy + Fairly easy) / (Very easy + Fairly easy + Not very easy + Not at all easy)
2. As far as you know, which of the following online services does your GP practice offer? All variables / Total responses
3. Ease of using your GP practice’s website to look for information or access services – Easy
(Very easy + Fairly easy) / (Very easy + Fairly easy + Not very easy + Not at all easy)
4. Satisfaction with general practice appointment times – Satisfied
(Very satisfied + Fairly Satisfied) / Total responses excluding 'I'm not sure when I can get an appointment
5. Overall experience of making an appointment - Summary result – Good
(Very good + Fairly good) / Total responses
6. Who was last general practice appointment with?
All variables / Total responses
7. How long after your appointment time had to wait to see or speak to the healthcare professional? - 15 minutes or less
(5 minutes or less + between 5 and 15 minutes) / (Total responses excluding didn't have an appointment at a set time + can't remember)
8. Last time you had a general practice appointment, how good was the healthcare professional at Giving you enough time?
(Very good + Good) / (Total response - Doesn't apply)
9. Last time you had a general practice appointment, how good was the healthcare professional at Listening to you?
(Very good + Good) / (Total response - Doesn't apply)
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 61
MethodologyData produced using GP Patient Survey – NHS England
10. Last time you had a general practice appointment, how good was the healthcare professional at Treating you with care and concern?
(Very good + Good) / (Total response - Doesn't apply)
11. During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had? – Yes
(Yes, definitely + Yes, to some extent)/ (Total responses excluding I did not have any mental health needs + Did not apply to my last appointment)
12. During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment? –Yes
(Yes, definitely + Yes, to some extent) / (Total responses excluding don't know / doesn't apply)
13. During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to? – Yes
(Yes, definitely + Yes, to some extent) / ( Total responses excluding don't know / can't say)
14. Thinking about the reason for your last general practice appointment, were your needs met? - Yes
(Yes, definitely + Yes, to some extent) / ( Total responses excluding don't know / can't say)
15. Overall experience of GP practice – Good
(Very good + Fairly good) / Total responses
16. Had a conversation with a healthcare professional from GP practice to discuss what is important when managing condition (or conditions)? –Yes
(Yes / Total Responses)
17. Agreed a plan with a healthcare professional from your GP practice to manage your condition (or conditions) – Yes
(Yes / Total Responses)
South Hardwick PCN NECS – Data derived from GP-Patient.co.uk [NHS England] 62
MethodologyData produced using GP Patient Survey – NHS England
18. How helpful plan is in managing your condition (or conditions) – Helpful
(Very helpful + Fairly helpful) / (Total responses excluding don't know)
19. Given (or offered) a written or printed copy of this plan – Yes
(Yes / Total Responses)
Please note; Where result is 0% this could occur where no answers were given to the survey or where no comparison can be made with the surveyprevious