government and the citizen: from information to transformation

Département des constructions et des technologies de l'informationCTI, Observatoire technologique

Government and the citizen in the digital age:

from information to transformation

Giorgio Pauletto

Observatoire Technologique


Where do I work?

Video 1


Canton of Geneva


Strategic planning

ForesightPartnerships

BusinessInformationTechnology

e-Society

OT

Observatoire technologiqueincubator of change and driver of innovation


Multiple influences and pressures

Transparency

Empowerment

Costs

Social media

Citizen centricity

Digital NativesDemography


• Yesterday• Today• Tommorrow

Outline


Yesterday


Information


http://www.ge.ch/sitg/

http://www.ge.ch/evoting/

http://www.ge.ch/sitg/



http

://w

ww

.whi

teho

use.

gov/

http://www.whitehouse.gov/

http://www.whitehouse.gov/blog/change_has_come_to_whitehouse-gov/


Portal


Today


Transaction


eAdministration1. Tax returns2. Tax at source3. Benefit services4. Small and medium

businesses5. Citizen registration6. e-DMV7. Land zoning and

building permits8. Medical practice

authorizations9. Public events

authorizations10. Online education

TechnologyTechnology

ServicesServices

InteroperabilityInteroperability


Video 2


Customization


One Stop Shop

My Files


Tomorrow


Participation


http

://w

ww

.sho

wus

abet

terw

ay.c

o.uk

/

http://www.showusabetterway.co.uk/

http://www.showusabetterway.co.uk/


http

://da

ta.g

ov.u

k/ho

me

http://data.gov.uk/home

http://www.guardian.co.uk/technology/datablog/2010/jan/21/government-free-data-website-launch


http

://w

ww

.cyc

lest

reet

s.ne

t/

http://www.cyclestreets.net/



http

://go

vloo

p.co

m/

http://govloop.com/


http

://co

defo

ram

eric

a.or

g/


Transformation


Video 3


http

://w

ww

.wor

dle.

net/s

how

/wrd

l/181

9395

/Tra

nsfo

rmat

ionn

el


http

://la

27er

egio

n.fr

http://territoiresenresidences.wordpress.com

http://la27eregion.fr/


http

://w

ww

.des

ignc

ounc

il.or

g.uk

/


http

://w

ww

.ideo

.com

/imag

es/u

ploa

ds/th

inki

ng/p

ublic

atio

ns/p

dfs/

KD

RI_

BillM

_Pap

er.p

df


http

://ds

choo

l.sta

nfor

d.ed

u/bi

g_pi

ctur

e/m

ultid

isci

plin

ary_

appr

oach

_det

ail.p

hp

Des

ign

Thin

king


Security

Reputation

Time management Relevance

Privacy

Data protection

CultureVisibility

Hype Loss of control


Transformation

Customization

Transaction

Information

Participation


http

://ot

.ge.

ch/o

t/arti

cle.

php3

?id_

artic

le=9

5

Passive Self-Service

Do-It-Yourself

Co-Design

Co-Creation

Data

Information

Analysis

Dynamic

Model

Competence transfer

Activity transferLook up

Transaction two-ways

Customization

Transformation

Transaction one-way

Participation

Passive Self-Service

Do-It-Yourself

Co-Design

Co-Creation

Data

Information

Analysis

Dynamic

Model

Competence transfer

Activity transferLook up

Transaction two-ways

Customization

Transformation

Transaction one-way

Participation


Governmente


Xavier ComtesseGiorgio Pauletto

http://bit.ly/admdemain

http://bit.ly/admdemain


Photo credits:

http://www.juso.org/files/images/blog/byebye_0.jpghttp://www.whitehouse.gov/blog/2009/01/20/change-has-come-whitehousegovhttp://data.gov.uk/homehttp://www.cyclestreets.net/http://losingcontext.com/wp-content/uploads/2007/10/look-at-them-apples.jpghttp://blog.news-record.com/staff/cheesefry/Grocery%20Store.jpghttp://blog.ratestogo.com/wp-content/uploads/2008/11/pakistan-bus1.jpghttp://www.flickr.com/photos/l27er/4186617475/http://www.sxc.hu/photo/878133http://liquidthinker.files.wordpress.com/2009/01/milky_way_galaxy_sun05.jpghttp://creditwithdrawal.com/wordpress/wp-content/uploads/2008/04/dark-side.jpghttp://shamzu.files.wordpress.com/2009/05/socialnetworks.jpghttp://www.govloop.com/http://codeforamerica.org/http://www.ge.ch/evoting/http://etat.geneve.ch/sitg/accueil.htmlhttp://www.flickr.com/photos/territoiresenresidences/http://www.flickr.com/photos/l27er/http://la27eregion.fr/http://www.designcouncil.org.uk/http://dschool.stanford.edu/

http://www.juso.org/files/images/blog/byebye_0.jpg

http://www.whitehouse.gov/blog/2009/01/20/change-has-come-whitehousegov

http://data.gov.uk/home


http://losingcontext.com/wp-content/uploads/2007/10/look-at-them-apples.jpg

http://blog.news-record.com/staff/cheesefry/Grocery Store.jpg

http://blog.ratestogo.com/wp-content/uploads/2008/11/pakistan-bus1.jpg

http://www.flickr.com/photos/l27er/4186617475/

http://www.sxc.hu/photo/878133

http://liquidthinker.files.wordpress.com/2009/01/milky_way_galaxy_sun05.jpg

http://creditwithdrawal.com/wordpress/wp-content/uploads/2008/04/dark-side.jpg

http://shamzu.files.wordpress.com/2009/05/socialnetworks.jpg

http://www.govloop.com/

http://codeforamerica.org/


http://etat.geneve.ch/sitg/accueil.html

http://www.flickr.com/photos/territoiresenresidences/

http://www.flickr.com/photos/l27er/

http://la27eregion.fr/

http://www.designcouncil.org.uk/

http://dschool.stanford.edu/

government and the citizen: from information to transformation

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observatoire technologiquepage

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