© 2014 Information Services Group, Inc. All Rights Reserved

© 2014 Information Services Group, Inc. All Rights Reserved

The nuances of the client and supplier relationship

IT as an enabler to

the business

User group cost

awareness

Multiple suppliers

require SIAM

$$$

Guidelines &

compliance

What governance is critical to successful engagements and how it’s changing?

• Finance • Commercial • Performance & Risk • Relationship

© 2014 Information Services Group, Inc. All Rights Reserved

What does state of the art governance look like

© 2014 Information Services Group, Inc. All Rights Reserved

& Engage in data-driven conversations

© 2014 Information Services Group, Inc. All Rights Reserved

By eliminating the “noise”

Focusing on the issue, root cause and

effective resolution

Higher customer satisfaction and higher margins for providers can be achieved

Evolving importance of strong, healthy governance for client & providers

Regulatory compliance across industries

Expansions of investment: VMO and SMO

Virtual teams becoming more common

Internal & external audits include outsourcing suppliers

Business case justification & follow up

© 2014 Information Services Group, Inc. All Rights Reserved

What’s next? What are the trends and conversations occurring?

Tools available that encompass Governance & Supplier Management

Leveraging investments in other tools

Importance of having your

“house” in order as a Service

Provider

© 2014 Information Services Group, Inc. All Rights Reserved

© 2014 Information Services Group, Inc. All Rights Reserved