goov enables people with mental disabilities or dementia to travel savely on their own by public...
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GoOV enables people with mental disabilities or dementia to travel savely on their own by public transport; no taxi and 25% cost reduction. – www.go-ov.nl
www.go-ov.nl Lars [email protected] Nieuwenhoff
USECASE: JEREMY
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Jeremy is 14 years of age, and autistic. Every day a taxi comes to pick him up and bring him to school. The trip (7,5 km) lasts 45 minutes because several other kids are being picked-up. Sometimes Jeremy is bullied. When school is out for him at 3 p.m., he sometimes has to wait till the taxi arrives at 4 p.m. GoOV was developed because Jeremy’s parents believed he was able to travel with public transport if he is supported by a smartphone and is monitored / can be supported when he is in need of assistance.
SELF-RELIANT & ON THEIR OWN• In the Netherlands > 150.000 people with a mental disabilityor cognition problem can’t travel on their own.
• Budgets for transport are cut.• This group will be isolated
from public life.
Would it be possible to: • Let them travel on their own?• Reduce the costs for society?
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With GoOV +/- 62.500 people (40%) of the target group would be able to change from taxi to public transport!
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WHAT IS GoOV?
1. APP – provides dynamic travel assistance with instructions. GoOV uses GPS & open (Public Transport) data sources
2. PORTAL (website) – for kindred/caretakers to pre-plan trips & monitor the GoOV-traveller
3. Call centre – for passive and active monitoring & support during the trip and for technical assistance
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Max 4 buttons, big buttons & few clicks
'New trip‘
‘Calling‘
‘Call for assistance' (= emergency button)
‘User preferences'
OPENINGSCREEN
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Only pre-planned destinies.
The visibility of every destination & every button is plannable per trip / day / hour / minute to provide only the information that is needed at that moment.
PLANNING A TRIP
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WALKINGROUTE
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Walking to the preferred stop or station
Visual & audible directions and guiding during walking ‘Recalculate’ ‘I’ve
arrived’
PT (PUBLIC TRANSPORT)- INFORMATIONOn arrival at a stop or station the waiting time until departure is presented.
The GoOV-traveller will be alerted by a ‘moving bus’ on his screen.
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‘Missed’ ‘Boarded’
PT-ROUTETrip-scheme of the whole route of the actual bus, metro or train is presented.
The stop or station will disappear from the screen, after passing.
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‘Back’ ‘I got off’
GENERIC DIRECTIONS & PERSONALIZED PROMPTS
‘You are almost there!’
‘Push the STOP-button in the bus’
‘Get off !’
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‘You are almost there’
FEEDBACKEvery step of the trip is
confirmed by the GoOV-traveller. This is direct feedback on the progression of the trip & Feedback / data for:- the call centre about the travel-behaviour & -abilities of the GoOV-traveller & - performance of the app
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‘You reached your destination’
‘Did your journey go well?’
Blue button ‘Calling': contacts in personal network or address book.
OTHERBUTTONS
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Red button: ‘Call for assistance’:Contact with call centre or other person as back-up for assistance.
Callcenter
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OTHERBUTTONS
GoOV & CALL CENTRE
– Manned by people with poor job prospects (sometimes caused by a disability)– Answering trip-related questions– Answering questions of relatives or caretakers– Supporting problems with the app or portal– Helping GoOV-travellers to get ‘en route’ again– Monitoring GoOV-travellers
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BUSINESS CASE
ACTUAL COSTS per traveller per year: € 2.200,- to € 3.750,-
COSTS WITH GoOV per traveller per year:– Subscription GoOV: € 220,-– Call centre: € 350,-– Smartphone + minutes + data:
€ 355,-– Public transport pass: € 750,-
€ 1.675,-
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GoOV DEVELOPMENTS– App & Portal are being improved constantly e.g.:
- Walking routes supported by pictures
- Possibility to exclude stops / stations / streets
- Spoken commands & directions & prompts– 24 / 7 coverage of call centre– iOS-version of the GoOV-app– Mobile Portal app for kindred / caretaker– Blind persons version of GoOV– Senior version of GoOV– 2015 - 1.000 users, 2016 - 5.000 users– Germany, Belgium and / or UK
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GoOV intends:– On their own en route – Travel safely → even if the trip ‘doesn’t succeed'– Escort from door to door– With (more) confidence en route– Cost saviour from 25 to 40%– A job for people with low job prospects
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