goopen 2010: tan king ing

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A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector

Open Source Software is expected to bring financial

benefits, as well as process improvements, to

Government agencies to enable more integrated and

improved public services for Malaysia, its citizens and

enterprises. Malaysia is one of the early pioneers to

have a Government-wide OSS Master Plan, executed

concertedly and relentlessly under the leadership and

coordination of Open Source Competency Centre

MAMPU. As an early adopter of OSS, in the last six

years Malaysia's Public Sector has made significant

inroads in changing mindsets and beliefs, and

proliferating open source projects, products and

services throughout its agencies and the private sector.

This presentation shares that journey, exploring the

challenges, achievements and lessons learnt along the

way.

“The case for open source software has been made with general acceptance of its promise of better quality, higher reliability, more flexibility and lower cost. Now is the time to hasten execution.”

- Y.Bhg Tan Sri Mohd Sidek HassanChief Secretary to the Government of Malaysia

December 2007

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Oslo, Norway19-20 April 2010

Ms. King Ing TanDeputy Director, ICT Policy and Planning Division,

Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)

Prime Minister’s Department, Malaysia


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Introduction

Malaysian Public Sector OSS Master Plan

Open Source Competency Centre (OSCC)

�From Vision to Reality

Challenges Met, Lessons Learnt & Way Forward

CONTENTS

Together We Transform

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Introduction

CONTENTS


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Population28,310,000 (July 2009 est.)

Country comparison to the world (46th)

East & Southeast Asia

Ethnic Groups● Malay (50.4%)● Chinese (23.7%)● Indigenous (11%)● Indian (7.1%)● Others (7.8%)

Religions● Muslim (60.4%)● Buddhist (19.2%)● Christian (9.1%)● Hindu (6.3%)● Others (5%)

Age Structure● 0-14 years (31.4%)

Male 4,153,621 / Female 3,914,962● 15-64 years (63.6%)

Male 8,210,373 / Female 8,143,043● 65 years and over (5%)

Male 569,245 / Female 724,575

Median Age● Total (24.9 years)● Male (24.3 years)● Female (25.6 years)

East Malaysia

Peninsular Malaysia

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EconomyMiddle-income country, has transformed itself since 1970s from producer of raw materials into emerging multi-sector economy. Focus now to move the economy farther up the value-added production chain by attracting investments in high technology industries, medical technology, and pharmaceuticals. Continuing efforts to boost domestic demand and to wean the economy from its dependence on exports. Nevertheless, exports, particularly of electronics, remain a significant driver of the economy. As an oil and gas exporter, Malaysia has profited from higher world energy prices.

Government● Federal constitutional elective monarchy● Closely modelled on Westminster parliamentary

system, modified to accommodate Federation of 13 States and 3 Federal Territories

● Based on bicameral parliamentary system, headed by Prime Minister

● Legislative power divided between Federal and State legislatures

● State governments led by Chief Ministers

Federal

State

Local


Legislative JudicialExecutive(Led by Prime Minister)

King of Malaysia

Illu

stra

tiv

e

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The Four Pillars of National Transformation

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Introduction



�

CONTENTS


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Malaysian Public Sector OSS Master Plan......once upon a time in a distant, tropical, truly Asian paradise...

“The Cabinet assigned MAMPU to study the feasibility of using OSS for mainstream public service delivery.”

20022003 2004 2005 2006 2007 2008 2009 2010

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Malaysian Public Sector OSS Master Plan......anticipating benefits in 4 key Government areas...

20022003 2004 2005 2006 2007 2008 2009 2010

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Malaysian Public Sector OSS Master Plan......launched on 16 July 2004...

16 July 2004

2002 2003 2005 2006 2007 2008 2009 20102004

● Formulated plan● Consultative process● Relevant stakeholders● MAMPU-led

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Malaysian Public Sector OSS Master Plan......ensuring shared understanding of...

VISION: creating and enhancing value using OSS...to bring about efficient, secure and quality public services

● Reduce total cost of ownership● Increase freedom of choice● Increase interoperability● Increase growth of local ICT industry● Increase growth of OSS user and

developer community● Increase growth of knowledge-based

society● Reduce digital divide

● Reduce total cost of ownership● Increase freedom of choice● Increase interoperability● Increase growth of local ICT industry● Increase growth of OSS user and

developer community● Increase growth of knowledge-based

society● Reduce digital divide

OSS Objectives● Fit for purpose● Least disruptive to operations● Co-existence with other legacy

proprietary systems● Leveraging on existing facilities,

hardware, software and expertise● Not driven or controlled by

hardware and software vendors

● Fit for purpose● Least disruptive to operations● Co-existence with other legacy

proprietary systems● Leveraging on existing facilities,

hardware, software and expertise● Not driven or controlled by

hardware and software vendors

Guiding Principles

2002 2003 2005 2006 2007 2008 2009 20102004

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Malaysian Public Sector OSS Master Plan......embodying the spirit of integrated and improved public services...

● Establish strategic direction and framework

● Formulate policies, standards and guidelines

● Develop implementation plan and roadmap

● Establish Open Source Competency Centre (OSCC) to support OSS implementation in Public Sector

To spearheadTo spearheadand supportand support

OSSOSSadoption inadoption in

PublicPublicSectorSector

2002 20032004

2005 2006 2007 2008 2009 2010

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Malaysian Public Sector OSS Master Plan......providing framework and 7 Strategic Thrusts...

Promote Creativity And Innovativeness Via R&D To Harness

Competitiveness

Provide Incentive To Prosper The

Development Of OSS Solutions

Entrust A Governing Body To Champion Monitor & Drive The OSS Implementation

1

2

3

4

6

Optimise Resources By Encouraging

Smart Partnerships With Relevant Organisations

Develop OSS Technical

Implementation Plan For the Public Sector

MAMPU

MAMPU

Train And Develop Human Resource To Support OSS Implementation

MOE MOSTIContinuous Development

of Policies & Legal Direction To Encourage Utilisation & Production

Of OSS

Attorney General

MOSTI

MAMPU

7

5

2002 20032004

2005 2006 2007 2008 2009 2010

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Malaysian Public Sector OSS Master Plan......establishing policies, standards & guidelines...

OSSImplementation

Guidelines

Malaysian GovernmentInteroperabilityFramework for

OSS (MyGIFOSS)

Web ApplicationGuidelines

OSS ReferenceArchitecture

All documents are available for download at...http://opensource.mampu.gov.my or http://www.oscc.org.my

2002 2003 2005 2006 2007 2009 20102004 2008

smb://opensource.mampu.gov.my/

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Federal State Local0

50

100

150

200

250

300

153%

102%

42%

82%

41%

10%

92%

61%

10%

9318%

9515%

219%

20941%

26944%

12154%

17234%

23338%

7835%N

um

ber

of

Ag

enci

es

Malaysian Public Sector OSS Master Plan......with technical implementation framework for 6 Solution Areas...


0

100

200

300

400

500

600

700

292%

131%

161%

20915%

59944%

48336% Workload

ConsolidationClusterDistributed EnterpriseApplication SolutionsInfrastructureDesktop

Government of Malaysia

Nu

mb

er o

f ag

enci

es

2002 2003 2005 2006 2007 2008 20092004 2010

*** 2004-2010

1Develop OSS

Technical Implementation Plan For the Public Sector

MAMPU

Σ=1,349Σ=1,349

Σ=506Σ=506 Σ=617Σ=617 Σ=226Σ=226

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Malaysian Public Sector OSS Master Plan......5 Pilot Projects showed early promises of significant savings potential...

2002 2003 2006 2007 2008 2009 2010

Pilot Project Benefits● Significant savings achieved as a result of

reduced use of proprietary software, i.e...● 88% savings in overall licensing cost

(~MYR 120k / USD 35k)● 58% reduction in development and

consultancy costs (~MYR 2.53m / USD 748k)

● 7% savings in software support services costs (~MYR 10k / USD 3k)

● 30.5% savings in overall cost (~MYR 2.66mil / USD 787k)

20052004

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Malaysian Public Sector OSS Master Plan......establishing road map to END GAME – Self Reliance

Laying the Foundation

Early Adoption

Accelerated Adoption Self Reliance

2004 Phase I 2006 2007 Phase II 2010 2011??? Phase III

Moving Forward

Successfully established foundation (Pilot Projects, Infrastructure, Governance, enabling environments)

PhasePhase Pilot and product roll-out,

exponential increase in number of agencies adopting OSS

Phase ● Agencies are competent to develop and implement OSS solutions independently

● Malaysia becomes technology producer rather than exclusively consumer


We Are Here

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Open Source Competency Centre (OSCC)......to support the implementation of OSS Master Plan...

One-stop, national reference centre to lead, guide andassist government agencies with OSS implementation

Why OSCC ?

To provide direction in development and use of OSS

● Through information, expertise & physical infrastructure

To facilitate collaboration among Public Sector, Institutes of Higher Learning and business communities

● Increasing human capital development● Positioning Malaysia as a world class OSS

technology hub

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Open Source Competency Centre (OSCC)......with 8 functional service areas dedicated to implementing OSS...

Promote and create awareness

Conduct and coordinate R&D

Formulate policies, guidelines and standards

Conduct and coordinate training

Formulate and facilitate certification

Provide technical support and consultancy

Operate and maintain Knowledge Bank

Conduct and coordinate collaboration

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Open Source Competency Centre (OSCC)......to leverage OSS as building blocks to develop products...

Enhanced

MySpamGuard

MyNetWatch

Award

Winner

MyMeeting

MySurfGuard

MyWorkSpace

New

MySurveillance

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Open Source Competency Centre (OSCC)......and offer services which facilitate adoption & implementation

Advanced VirtualisationFacility (AVF)

OSS DevelopmentToolkit

OpenOffice.org (OOo)Migration Pack

Updated

for v3.1.1

Help Desk

Knowledge Bank &eMarketPlace

OSCC Mirror

OSS Exhibitions and

Seminars

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Introduction




CONTENTS


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From Vision to Reality......enabled by OSCC's innovation of skilful blending of key attributes of open source and Open Source Development Model (ODM)...

2004 Phase I 2006

Laying the Foundation

Early Adoption

2007 Phase II 2010 2011???Phase III

Moving ForwardWe Are Here

OPEN SOURCE● Free licensing● Free distribution

ODM● User engagement● Share and reuse● Agility and flexibility● Meritocracy● Transparency● Self governance

OSCC ProductsandServices

OSS Proliferation in Public Service

REALITY● More cost effective,

connected and improved Public Service

● Larger and more competitive ICT industry

● Improved competence of human capital

● Lessening digital divide

Accelerated Adoption Self Reliance


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22632%

33748%

13619%

Number of agencies adopting OSS

FederalStateLocal

Σ=699Σ=699

2003 2004 2005 2006 2007 2008 2009 2010

0

100

200

300

400

500

600

700

25 51 92 131 163

345

691 699

Year

No

. of

Ag

en

cie

s

From Vision to Reality......which resulted in OSS proliferation in Public Sector...


Over 96% use OSSOver 96% use OSS

*** 2004-2010

MYR 197.20 million

(USD 58.32 million)

cost savings!***MYR 197.20 million

(USD 58.32 million)

cost savings!***

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From Vision to Reality......in Federal agencies...


Health

Tourism

Energy, Green Technology & Water

Foreign Affairs

Education

Defence

Works

Women, Family & Community Development

International Trade & Industry

Federal Territories & Urban Wellbeing

Domestic Trade, Cooperative & Consumerism

Finance

Youth & Sports

Plantation Industries & Commodities

Housing and Local Government

Science, Technology & Innovations

Rural & Regional Development

Home Affairs

Human Resources

Natural Resources & Environment

Agriculture and Agro-based

Transport

Information, Communication & Culture

Higher Education

Prime Minister Department

0 5 10 15 20 25 30 35 40 45

122

333

44

55

666

78

999

111212

1516

2642

0

50

100

150

200

250

21342%

12424%

8216%

7815%

153%

OSS Adoption at Federal Agencies

Website / Online serviceOffice automationEmail / CollaborationNetwork infrastruc-ture / SecurityVirtualisation

OSS Categories

Σ=226 / 99.6%Σ=226 / 99.6%

*** 2004-2010

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From Vision to Reality......in State agencies...


EducationSurvey & Mapping

Legislative CouncilPort Authority

Fishery / Natural ResourceWater Supply

Royal ProvisionDistrict & Land Office

Land & MinesState Library

Town & Rural PlanningVeterinary Service

Irrigation & DrainagePublic Service

Culture / HeritageSyariah Judiciary

AdministrationPublic Works

FinanceAgriculture

Forestry / River / LandscapeSocial Welfare

Economic DevelopmentIslamic Affairs

Municipality

0 20 40 60 80 100 120 140 160

222

56

99

1111

1313131314141414

1616

1819

2836

39136

Nu

mb

er

of a

ge

nci

es

0

50

100

150

200

250

300

25152%

10422%

7014%

5111%

71%

OSS Adoption at State Agencies

Website / Online serviceOffice automationEmail / CollaborationNetwork infrastruc-ture / SecurityVirtualisation

OSS Categories

Σ=337 / 94.9%Σ=337 / 94.9%

*** 2004-2010

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● e-Complaints● e-Submissions● e-Planning● e-Engineering● e-Landscape● e-Building

Local AuthorityAdoption

From Vision to Reality......and in Local Authority (Municipal) agencies...


● Linux Desktops● OpenOffice.org● 320 users

● Public Service System● Compound System

● e-Building● e-Complaints ● Linux Desktops

● OpenOffice.org● 215 users● e-Complaints

● Linux Desktops● OpenOffice.org● 300 users

Sepang

Melaka

Kemaman

Selayang

PetalingJaya

Kajang

Alor Gajah

● e-Leave System● e-Dog Licenses

● e-Licences● Integrated Financial System● Computer Asset System● Hall Booking System● Compound System● Attendance System

Σ=136 / 95.8%Σ=136 / 95.8%

ILLUSTRATIVE*** 2004-2010

Klang

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From Vision to Reality......also more vibrant OSS-based ICT Industry and R&D Community through Smart Partnership...


MOHE

• Establishment of OSS Centres of Excellence in universities

• Inclusion of OSS in ICT labs & curriculum

• Roll-out of Learning Management System (LMS) to 10,000 schools nationwide

• 58% of districts have schools adopting OSS

MOSTI

• 45 projects using OSS funded by grants

● 53% local OSS IT vendors● 71 vendors in OSCC e-Marketplace● Panel of OSCC product Service Providers● 62 companies in Industry Participation Plan dialogue

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A few OSSCommunitiesin Malaysia

From Vision to Reality......supported by growing, thriving and dynamic OSS communities...


Open Source Developer

Club Malaysia(OSDC.my)

FOSSchix.my(Females Only)

PHP.net.my

Fedora Malaysia

Ubuntu-my

myopenSUSE

Universiti Kebangsaan Malaysia (UKM) Open Source

Community

Jom Linux

ILLUSTRATIVE

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From Vision to Reality......acknowledgements from United Nations organisations and Japan's Centre of the International Cooperation for Computerisation...


“The Government of Malaysia has taken a very pro-active attitude in promoting the development of OSS in the country and its use in the Public Sector.”

- United Nations Joint Inspection Unit Report

(2005)

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From Vision to Reality......international recognition by Gartner...


Gartner Case Study (May 2006)

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From Vision to Reality......recognition from regional and local media...


ZDNet Asia - 28 January 2010“M'sia govt touts 95 percent OSS adoption”

ZDNet Asia - 28 January 2010“M'sia govt touts 95 percent OSS adoption” ZDNet Asia - 28 July 2009

“Exponential increase in OSS adoption amongst Public Sector agencies”

ZDNet Asia - 28 July 2009“Exponential increase in OSS adoption amongst Public Sector agencies”

The Star - 29 October 2009“A vision become reality”

The Star - 29 October 2009“A vision become reality”

The Edge - 6 June 2009“MAMPU accelerates Open Source”

The Edge - 6 June 2009“MAMPU accelerates Open Source”

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From Vision to Reality......recognition from local media and appreciation from Ministries...


Bernama - 23 April 2009“All Government Agencies to Implement Open Source Software”

Bernama - 23 April 2009“All Government Agencies to Implement Open Source Software”

TheStar - 25 October 2007”2007 Software Solution Ready for use”

TheStar - 25 October 2007”2007 Software Solution Ready for use”

Ministry of Finance17 September 2007“Received accolade for assisting in implementation of webcasting facility”

Ministry of Finance17 September 2007“Received accolade for assisting in implementation of webcasting facility”

The Star Intech - 14 March 2006”OSS initiative rolling out smoothly”

The Star Intech - 14 March 2006”OSS initiative rolling out smoothly”

Human Resource Ministry3 January 2008“Received acknowledgement for assisting migration of 3,000 PCs & notebooks to OpenOffice.org”

Human Resource Ministry3 January 2008“Received acknowledgement for assisting migration of 3,000 PCs & notebooks to OpenOffice.org”

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From Vision to Reality......premier annual conference - MyGOSSCON...


MyGOSSCON Awards Night 2009

• OSS Case Study Award

• OpenOffice.org Competition

• 24-Hour OSS Programming Contest

• Best Exhibitor Award

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From Vision to Reality......transfer of knowledge and skills in pursuit of human capital development...


Scholarship Management System (e-Sila)

• OSCC Pilot Project

• Successfully transferred knowledge and skills

• Grew from 5 to 30++ OSS developers

• 1st agency to attain “Phase III – Self Reliance”

OSCC Training

• Over 5,100 government staff

• Certified 54 OSS technicians from agencies

• Extended training capacity to 7 universities through Certified Training Providers (CTP) Programme

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Introduction





CONTENTS


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People● Inertia● Fear● Uncertainty● Doubt● Re-learning● Cultural adaptation


Challenges Met......challenges came primarily from 4 quarters...

Industry● Proprietary influence and lobbying

Smart Partnerships● OSS commitments are secondary

to partners' core functions● Creating practical WIN-WIN

package

Technology● Ensure eGovernment

services accessible by OSS users

● Interoperability with legacy systems

● Proprietary formats

FUD**Challenges

**FUD – “the enemy of transformation!”

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Lessons Learnt......3 significant lessons which come to mind...

Size matters, less is best...

...so don't over bureaucratise, agility is key.

Not all the smart people work for us......use competency centres to leverage expertise from across the world, allowing for competition of ideas.

Don't try to boil the ocean...

...pick manageable pilot projects to gain experience and demonstrate success, quickly.

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TOWARDS


Way Forward......further innovation towards National Transformation and Vision 2020...

New ways of working

Global collaboration

Knowledge-based society

More connected Government

Vibrant local ICT Industry

VISION 2020High income, inclusive and

sustainable nation

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Way Forward......continuing role of OSCC to nurture and sustain OSS eco-system

Public Sector R & D Business

Build on successful OSS implementations to move up eGovernment value chain

Use OSS as cost effective alternative

Increase geographic dispersion of OSS sites

Strategic engagement on OSS product development

Re-emphasise policies and practices

Strategic Thrust re-alignment towards focused programmes

Increase competencies for in-house implementations

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Introduction





CONTENTS


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Malaysia – Truly Asia......just another day in paradise!!

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Presenter:Ms. King Ing [email protected]

Together We Transform● OSCC Portal

● http://opensource.mampu.gov.my● OSCC Mailing list (oscc-discuss)

● http://lists.oscc.org.my● Phone Contact

● +60 3 8319 1200 (General line)

THANK YOUTHANK YOU


goopen 2010: tan king ing

Documents

oss implementation

governments vision

malaysian public sectorpage

malaysian public sectorthe

years malaysias public

improved public services

early adopter of oss

private sector