Good TeamsTeams and Teamwork in Business

Team

…a group of workers functioningtogether as a unit to complete a

common goal or purpose.

An example of a team (well, sort of....)

Types of Teams Problem-Solving Teams and Virtuoso Teams

Problem-Solving Teams -Knowledgeable employees brought together to tackle a specific problem

Virtuoso TeamsExceptionally skilled and talented individuals brought together to produce significant change

Self-Managed TeamsGroup of employees with authority/skills to manage selves

Cross-functional Teams Individuals with varying specialties, expertise, skills brought

together to achieve a common task

Virtual Teams Members geographically dispersed but communicate

electronically

Self-Managed Teams

Figure 10.7: Stages of Team Development

Roles Within a Team Task Specialist: pushes forward toward

goals and places the objective first Socioemotional: supports and

encourages the emotional needs of other members

Dual: focuses on both the task and the team

Nonparticipant: does not contribute

Team Cohesiveness

…members get along and are able to accomplish their tasks effectively.

Emotional Intelligence (EQ)and Employee Motivation

Understand yourself and your goals, intentions, responses, behavior

Understand others and their feelings

Two Aspects

Source: “Emotional Intelligence (EQ),” http://www.businessballs.com/eq.htm

1. Knowing your emotions

2. Managing your emotions

3. Motivating yourself

4. Recognizing and understanding other people’s emotions

5. Managing relationships; i.e., managing the emotions of others

Five Domains of Emotional Intelligence (EQ):

The Best Teams…. Contain 5 to 12 people Have members that introduce themselves and

describe past work experience Usually compete against other teams Have favorable appraisals from outsider Have agreed-upon goals Have frequent interaction

Bad Teams are: Stressful Time-consuming Not effective Unable to resolve

conflict Not productive

Good Teams Produce these Benefits

Reduced turnover Reduced costs Increased production Increased quality Increased customer service Higher job satisfaction Harmonious work environment

The Best Ways to Resolve Team Conflict are:

Disagreeing members should analyze situation more closely

Conflicting members should be respectful and professional

Conflicting members should seek a compromise. Find the THIRD ALTERNATIVE.

DO NOT avoid or ignore conflicts. They will fester and become much worse!

If done right, conflict resolution can make a team stronger.

Try this Team Exercise… The Ball Game