gonçalo caseiro

XI JORNADAS sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas

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Crossborder services in the Iberian Peninsula

The Malmö Declaration: Collaboration as an implementation

driver

Gonçalo Caseiro

Member of the BoardAgency of Public Services Reform,

Portugal


Agenda

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• Context and latest “news” from Portugal

• Cross border eServices in the Iberian Peninsula

– Roadmap and services

– Challenges but mostly… opportunities

– Arising issues

• Malmo Declaration and Iberian Peninsula as an

example of closer cooperation


Latest “news” from Portugal – inborder services

Portuguese eProcurement platforms are dematerialized

and use citizen card and certificates in its several

phases.

December 2009

Portuguese eProcurement platforms are dematerialized

and use citizen card and certificates in its several

phases.

December 2009

Portuguese citizens can use citizen card to schedule a medical doctor using an online health portal.

December 2009

Portuguese citizens can use citizen card to schedule a medical doctor using an online health portal.

December 2009

First bank to completely dematerialize the opening

of an account using citizen card

February 2010

First bank to completely dematerialize the opening

of an account using citizen card

February 2010

Point of Single Contact online in our Business Portal

January 2010

Point of Single Contact online in our Business Portal

January 2010

~ 3 million cards delivered to the citizens

March 2010

~ 3 million cards delivered to the citizens

March 2010

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19th citizen one stop shop opened in

Cantanhede

March 2010

19th citizen one stop shop opened in

Cantanhede

March 2010


Supporting the transition of Europe to a leading knowledge-based economy

Roadmap

Mutual e-ID recognition PT- ES EU

Agreement PT / ES

2009 2011

StorkeID interoperability

SPOCSPSC interoperability

Evolving EIF 2.0

…

Millestones

Projectson-line Company

Registration

Students using eID to access eUniversity while

in Erasmus Program

eAutentication in Citizen’s Portal

2010

...

Electronic Services in the Iberian Peninsula…from the agreement to European interoperability

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Roadmap

Mutual e-ID recognition PT- ES eUnion

Agreement PT / ES

2009 2011



Evolving EIF 2.0

…

Millestones


Registration


in Erasmus Program


2010

...


5


Multi Channel Contacts Live and electronic interaction Entrepreneur

Spanish DNI in Portuguese Business Portal

eID mutual recognition, first in web channel, allowing to spanish investors to benefit from the multi-channel approach already in place…

Example: create a company online

Example: create a company online

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Roadmap


Agreement PT / ES

2009 2011



Evolving EIF 2.0

…

Millestones


Registration


in Erasmus Program


2010

...


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I want to get my final grades

Authentication at the Portuguese System

using the spanish DNIThe Portuguese University System

recgonize the spanish DNI and asks the Spanish identification system for the validity

of it

The spanish identification system validate the DNI

DNI Validated

Portuguese University displays information

requested

* To be piloted with two portuguese Universities

Future eService interoperability regarding students*

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Roadmap


Agreement PT / ES

2009 2011



Evolving EIF 2.0

…

Millestones


Registration


in Erasmus Program


2010

...


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Promoting joint projects between Member States is a constant challenge to use eGovernment to reduce the administrative burden, improve organizational processes, review legal issues and security identity enrollment processes

PortuguesePortugueseCitizen

PortuguesePortugueseCompany

Opportunities

• Improve eGovernment services

• Increase trust and efficiency in public services

• Quest how organizational processes can be improved

• Reinforce trust and knowledge between member states

• Learn about citizens and businesses needs

Interoperability

SpanishSpanish Public Administration

SpanishSpanishCitizen

SpanishSpanishCompany

PortuguesePortuguesePublic Administration

Establish cross border services is an opportunity

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• Security and Trust – Establishing best practices for the key enrolment processes of identification

(It’s not about the technology…)

• Legal and administrative regulation intra and inter states should promote administrative efficiency and simultaneously protect Citizen’s privacy

• Interoperability – Semantic and data structure (example: establishing the European Interoperability Framework ; harmonizing the European Addresses – EURADIN1 - Let’s not forget the society own infrastructure)

• Technology – Usually is not a big issue!

1) Ministerial Declaration on eGovernment, Malmӧ, 2009

Arising Issues

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We aspire to a vision whereby European governments are recognised for being open, flexible and collaborative in their relations with citizens and

businesses1

1) Ministerial Declaration on eGovernment, Malmӧ, 2009

We believe, regardless different cultures and distinct procedures, we could develop user-centric services that provide

flexible and personalised ways of interacting with public administrations

Malmo DeclarationThe vision…


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Malmo Declaration… and the importance of bilateral agreements

Closer cooperation

Single Market

Interoperability in eID Cards

Interoperability in eAuthentication and eSignature

…

Technology

Reducing administrative burdenConsidering more organisational

processes to improve

Environment

Current legal framework support to mutual eID recognizition

Regulation Positive change in the ease with which a

business can be set up

Positive change in the ease with which citizens can study, work, reside and retire in any MS

Demand


Interoperability means adjusting our way of doing to enable effective collaborative results

THANK YOU FOR YOUR ATTENTIONTHANK YOU FOR YOUR [email protected] [email protected]

Interoperability Intra Member States

gonçalo caseiro

News & Politics

portuguese citizens

electronic services

citizens portal

egovernment services

spanish dni

portuguese system

services challenges

crossborder services