golden gate bpo solutions, belize city, belize - location brief
DESCRIPTION
• English is the Official Language. • About 40 % of population speaks Spanish as a second language. • One of the fastest growing countries in Central America • Population of 333,200 with 30% of population in Belize City • Approximately 5,000 Students Graduate and Join the Workforce Every Year, Including 1,400 from JUCO, 520 from Universities and the balance from Vocational Training Institutes • Fixed Currency Rate vs. USD preventing Foreign Exchange Fluctuations • With Near Shore/LACAR Economics, Belize is a Lower Cost Value Destination for US Companies • Enhanced quality of Service, Technology and Human Capital • Shortest Flight Time from US Among All Central American Locations http://www.goldengatebpo.com/belize-call-center-outsourcing-provider/TRANSCRIPT
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Transparent BPO Overview Transparent BPO was founded to provide its clients with superior telemarketing services and business process outsourcing at competitive pricing. Our state-of-the-art system development and IT support allows for seamless integration, resulting in a transparent business relationship.
As one of the fastest-growing countries in Central America, Belize is a perfect fit for our operations. It offers an educated English-speaking population, reliable telecommunications and an overall friendly environment.
Our agents undertake a two-week training program that provides them with the skills to become an elite call center group. While training focuses on providing quality sales and customer service for our clients, we want to train and educate agents so they become well-rounded professionals with skills that will translate to other career opportunities.
Understanding that agents are the backbone of our business, Transparent BPO offers competitive salaries, bonuses to the top performing agents, comprehensive health benefits, sick leave and paid vacation time, and most importantly, a clean and safe work environment. We are interested in providing good quality jobs and a high level of training for the people of Belize.
• 2009 - Founded by US Group Motivated to Improve the Outsourcing Experience • 2012 - TBPO Completes Construction of New 20K Feet Facility in Belize City • 2013 – TBPO Reaches 315 Employees Serving the US Market
• Corporate, IT and Contact Center Located in Baltimore, MD • Contact Center, HR and Administration in Belize City, Belize
• 325 Employees / 550 Total Workstation Capacity in Belize City • Outsourced Provider with Multi-Channel Contact Center Capabilities • Operational Efficiencies Enhanced by Customized Technology Tools & Solutions • TBPO Founded on Premise of Providing Client Visibility, Sound Management and
Oversight, Informative Communications and Reporting and Superior Contact Center Technology
550 Workstations Native English
Bi-Lingual Multi-Channel
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• English is the Official Language.
• About 40 % of population speaks Spanish as a second language.
• One of the fastest growing countries in Central America
• Population of 333,200 with 30% of population in Belize City
• Approximately 5,000 Students Graduate and Join the Workforce Every Year, Including 1,400 from JUCO, 520 from Universities and the balance from Vocational Training Institutes
• Fixed Currency Rate vs. USD preventing Foreign Exchange Fluctuations
• With Near Shore/LACAR Economics, Belize is a Lower Cost Value Destination for US Companies
• Enhanced quality of Service, Technology and Human Capital
• Shortest Flight Time from US Among All Central American Locations
Country and City Overview
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