BAJAJ FINANCE LIMITED

GOLD EMI CARDUSER MANUAL

CARDHOLDER NAME

XXXX XXXX XXXX 4307VALID TILL

02/25MEMBER SINCE

02/15

Your 16-digit card number.

Expiry Date of your card.

Please check if your name appears correctly.If not, please advise us for necessary corrections.

Date of issuance.

The Bajaj Finserv Gold EMI Card empowers you to swipe and buy your favourite products like LED TVs, Air Conditioners, Refrigerators, Washing Machines, Microwave Ovens, Smartphones, Laptops, Furniture, Clothes and Accessories, Eyewear, Footwear, Small Appliances, Travel, Holiday Packages and much more on easy EMIs. Enjoy the experience of shopping with instant approval and minimum documentation.

KNOW YOUR GOLD EMI CARD

FEATURES AND BENEFITS

FEATURES

• Pre-approved Loan EligibilityActs as a pre-approved loan amount in your wallet which allows you to buy products on EMIs as per your loan eligibility

• Approval in SecondsSwipe/use online and make your purchase instantly

• Minimum DocumentationNo need to submit multiple documents, your EMI Card carries all loan amount details with other informationas well

• Know your SpendsCheck your card transactions and loan details by logging on to Customer Portal-Experiaor by calling 020 39575152

• Instant AlertsStay updated with instant transaction alerts on your registered mobile number and email ID

BENEFITS

• Shop over a wide range of products including LED TVs, Air Conditioners, Refrigerators, Washing Machines, Microwave Ovens, Smartphones, Laptops, Furniture, Clothes and Accessories, Eyewear, Footwear, Small Appliances, Travel, Holiday Packages and much more

• Shop at 25,000+ retailer stores | 600+ cities | 50+ categories

• Buy multiple products online on no cost EMIs

HOW TO USE YOUR GOLD EMI CARD

1. Walk in to any partner store with your Gold EMI Card

2. The executive at the counter will swipe or make a transaction on the retail store machine

3. Enter your pin code to validate the transaction

4. The executive will enter the product details and provide a loan details slip

5. Sign, complete your transaction and take home your product

USE YOUR EMI CARD FOR

• DURABLE PRODUCTS

• LIFESTYLE PRODUCTS

• LIFE CARE SERVICES

• DIGITAL PRODUCTS

• CLOTHES AND ACCESSORIES

• TRAVEL AND HOLIDAY PACKAGES

• DAILY NEEDS PRODUCTS

• PRODUCTS ON E-COMMERCE

CHANGE YOUR EMI CARD PIN ON EXPERIA

1.

2.

3.

4.

5.

6.

7.

8.

9.

Visit Customer Portal-Experia

Enter your User ID and Password

Go to My Relations

Go to EMI Card details > Click on view details

Select the Change EMI Card PIN option

Enter the current PIN > Enter new PIN

Answer any one security question > Generate OTP

Enter the OTP received and submit your PIN

You have successfully changed your EMI Card PIN

EMI CARD RELATED INFORMATION

To view all your EMI Card related information online follow the points below.

1.

Check loan details

View special offers on your card

Select from the options and get all the necessary information

2.

3.

4.

Visit Customer Portal-Experia and log in with your Customer Details

CUSTOMER SERVICE

Experience a smooth and convenient journey with regards to any queries on your EMI card.• Experia

Your loan account is available on Customer Portal-Experia: a. Transact or track b. Get your Statement of Accounts or NOC c. Know your loan balance d. Find out the next EMI due date and much more

• EmailWrite to wecare@bajajfinserv.in and get all your loan-related information, along with other details.

• INTERACTIVE VOICE RESPONSE (IVR) Get all queries resolved in minutes, from your Experia user ID/password, to your loan/EMI balance, to your statement of

accounts or NOC along with any other information you need. Just call us on 020 39575152 and follow the interactive voice commands.

• CUSTOMER CARE AGENTS You can contact our EMI Card Customer Service team by calling 020 39575152 and our customer service executive will

take care of any requirements or clarifications that you may have. In case you would like to speak to our executive directly, select option 4 on the IVR.

• UPDATES THROUGH EMAIL AND SMS Receive regular updates on your loan approval and disbursal status, through SMS and email. Post loan disbursal, receive

regular updates on your EMI payments, along with other services.

CUSTOMER SERVICE

INSTANT INFORMATIONWe have also introduced Insta Info, a bi-directional SMS facility that works through a set of text messages or SMS. All you need to do is send a message using any of the below keywords to 9227564444. The information will be sent to you in seconds.

KEYWORD TRANSACTION TRANSACTION

GETEMAIL Know your current email address

Update your email address

Know your current mailing address

Know your Customer ID

Know your Loan Account Number

Know your Experia Username and Password

Know your loan/EMI details

Know your 4-digit PIN number

Share your valuable feedback

Give positive feedback

Give negative feedback

UPDEMAIL<New Email ID>

GETADD

CUSTID

LAN

EXPERIA

EMI

PIN

FEEDBACK

SAT Y

SAT N

CUSTOMER SERVICE

KEYWORD TRANSACTION TRANSACTION

SOA Get Statement of Account (SOA)

NOC Get No Objection Certificate (NOC) on loan closure

REPSCH Get Repayment Schedule

VAN Know your Flexi Virtual account number

TAN Know TAN number

BRANCH <ZIPCODE> Know your nearest branch

PAYBRAN <ZIPCODE> Know your nearest Payment branch

EMI Know your loan/EMI details (EMI 446XXXXXXXXX21)

LIMIT Know your available loan limit

IMPORTANT NOTICE: Register your mobile number with Bajaj Finserv. Normal SMS charges will apply based on your mobile service plan. All terms and conditions of the service provider will apply.

DURABLE FINANCE

LIFESTYLE FINANCE

DIGITAL PRODUCTS

LIFE CARE FINANCE

CLOTHES AND ACCESSORIES

TRAVEL AND HOLIDAY

SHOP ON E-COMMERCE

VIEW STORES

VIEW STORES

VIEW CLINICS

VIEW STORES

VIEW STORES

VIEW STORES

DAILY NEEDS PRODUCTS VIEW STORES

VIEW STORES

SERVICE LINKS

• Terms and Conditions

• FAQs

• Website

• Wecare email ID

Hope you enjoy the benefits of your Bajaj Finserv Gold EMI Card. Shop across 25,000+ retail stores with your EMI Card for any of the product categories mentioned below: