gold anchor scheme detailed criteria by section

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Gold Anchor Scheme

Detailed criteria by section

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This book provides a detailed explanation of all the assessment criteria that a Gold Anchor

marina is measured against. It is designed to provide clarity for marina operators and

stakeholders in understanding how the scheme is assessed whilst also supporting Gold

Anchor assessors, and members of the standards panel in clarifying individual marina

accreditation award levels.

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CRITERIA CONTENTS

Section 1 - Ambience Reference Pages 9 to 22

Access to Marina 1.01

First Impressions 1.02

Design and Layout of Marina 1.03

Marina Aesthetics 1.04

Marina Landscaping 1.05

Marina Office/Reception 1.06

Customer Lounge 1.07

Business Facilities 1.08

Condition of Marina Site 1.09

Roads, Paths and Walkways 1.10

Site Signage 1.11

Illumination 1.12

Destination Attractions & Activities 1.13

Section 2 - Policies, Planning and Procedures Reference Pages 23 to 41

Berthing Contracts 2.01

Electrical Certification 2.02

Fire Equipment 2.03

Safety Rules 2.04

Statutory Regulations 2.05

Required Permits 2.06

Local Rules 2.07

Insurance 2.08

Contractors 2.09

Plant Lifting Equipment 2.10

Environmental Rules 2.11

Maintenance 2.12

Risk Assessments/Method Statements 2.13

First Aid Policy 2.14

Emergency Policy 2.15

Staff Training 2.16

Marina Security 2.17

Overall Quality and Application of PPP Systems 2.18

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Section 3 - Customer Service Reference Pages 42 to 54

Staff Uniform/Appearance 3.01

Staff Customer Service Ethos 3.02

Marina Staff Availability 3.03

Berth Holder Induction 3.04

Information for Customers 3.05

Customer Feedback 3.06

Internet Access 3.07

Customer Events/Social 3.08

Tuition Available 3.09

Marina Website 3.10

Concierge/Personal Services 3.11

Dockside Assistance 3.12

Berth Holder Questionnaire 3.13

Mystery Shopper 3.14

Section 4 – Environmental Reference Pages 55 to 63

Environmental Management & Practices 4.01

Waste Facilities Provided 4.02

Waste Properly Managed 4.03

Hazardous Material Storage 4.04

Sewage Management 4.05

Sewage (Blackwater) Pump Out 4.06

Greywater Disposal 4.07

Oil Spill Containment 4.08

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Section 5 – On-Water Reference Pages 64 to 84

Pedestrian Access to Berths 5.01

Navigation Aids 5.02

Marina Basin Water Depth 5.03

Safety Ladders 5.04

Lifebuoys and/or Floating Heaving Lines 5.05

Fire Fighting Equipment 5.06

Service Modules/Pedestals 5.07

Water Supply 5.08

Availability of Electricity 5.09

Fairway Navigation 5.10

Floating Structures Well Secured 5.11

Design of Pontoons/Jetties/Walkways 5.12

Condition of Pontoons/Jetties/Walkways 5.13

Mooring Bollards, Cleats or Eyes 5.14

Whalers and Buffers 5.15

Berthing Protected from Waves and Swell 5.16

Suitability and Condition of Workboats 5.17

Availability of Fuel 5.18

Visitor Berthing 5.19

Charter/Boat Hire 5.20

Section 6 – On-Shore Reference Page 85 to 101

Restroom Facilities 6.01

Laundry Facilities 6.02

Car Parking 6.03

Food & Beverage 6.04

Access to Provisions 6.05

Retail Facilities 6.06

Availability of Accommodation 6.07

Personal Luxury/Lifestyle Services 6.08

Lift Out 6.09

Hard Standing 6.10

Boat Yard Services 6.11

Dry Stack or Dry Storage 6.12

Availability of Chandlery 6.13

Trolleys and Carts 6.14

Children's Area/Games Room 6.15

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SCORING

Gold Anchor Assessors use a scoring system that allocates a mark against each individually assessed criteria which

provides a sub-total score for each of the 6 sections. The section scores are then added to the berth holder

questionnaire & mystery shopper scores resulting in the final total score.

The maximum score allocated to each section reflects the priorities and values of the Gold Anchor scheme. To ensure

consistency of scoring the Gold Anchor score sheet requires the assessor to score each criteria out of 10. This is then

automatically converted by the score sheet into the actual score. Scores out of 10 are allocated according to criteria

that they match.

Upon completion of the assessment process Gold Anchor awards are made using the following percentage ranges:

Gold Anchor Award % Score Range

Gold Anchor Marina Self-Assessed

2 Gold Anchor 55 - 64%




5 Gold Anchor Platinum 95%+

PRE-ASSESSMENT

Check List

In preparation for a Gold Anchor assessment the marina should ensure that the following information/documentation

is available for the assessor to view:

Check list of documents the assessor will require on the assessment day:

• Chart or diagram illustrating marina layout and orientation

• Diagram to show location of safety equipment

• Public and Employers liability certificates

• Berth holder Questionnaire results and analysis

• Berthing Contract

• Complaints procedure

• Health & Safety policy, organisation, admin. and risk assessments

• Fire risk assessment & equipment servicing record

• COSHH (Control of Substances Hazardous to Health) file or equivalent

• Accident book

• Training records

• Environmental policy

• Environmental audit documents

• Port Waste Management Plan or equivalent

• Maintenance system

• Electrical circuits test

• Plant and lifting equipment inspection if applicable

• Marina Emergency Plan

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GOLD ANCHOR ASSESSORS ROLE

The assessors role is to:

o arrange assessment with the marina management

o conduct on-site assessment

o score the marina against the Gold Anchor assessment criteria

o produce the report including any required actions

o follow up required actions with the marina

o provide recommendations to the marina for improvements

o submit the report to the TYHA/MIA office

o provide information to the Gold Anchor Standards Panel (if award decision is appealed)

ASSESSMENT TIMESCALES

Marinas are re-assessed every 3 years. Marinas will be contacted in advance of this by an assessor to arrange the site

assessment. Following the on-site assessment, the Assessor will provide a draft report and score sheet to the marina

within 30 days. Marinas then have a further 30 days to complete any required works prior to the final report and

accreditation being issued. Dispensations may be granted for works that require extended timescales.

GOLD ANCHOR AWARD DECISSION

Award decisions are arrived at based on the score achieved through the assessment process. An assessor however

may refer any assessment to the Gold Anchor Standards Panel should they require a second opinion or believe the

final score does not reflect the standards seen on the day of assessment.

AWARD APPEALS

Upon receipt of an award notification, should the marina management believes there are grounds to appeal the award

decision they can appeal. The appeal process is detailed within the scheme application pack. Notification of appeal is

should be submitted within 30 days of the award decision being communicated to the marina.

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HOW THE CRITERIA DESCRIPTOR TABLE WORKS

There are six sections that a marina is assessed against for Gold Anchor accreditation, each of the sections has several

criteria that the assessment process uses to compare the marina against. The criteria tables in the following pages

provide a narrative explaining what the scheme expects a marina to have at each Gold Anchor level. The assessor uses

these descriptions to determine the score for each of the criteria.

The graphic below describes each element of the criteria table:

EXPLANATION OF TERMS USED

1. As New Condition

Reference to as new condition it may be taken to mean the said infrastructure or facilities are of consistent appearance

and that there are no obvious signs of wear and tear; no lack of maintenance, nor lack of attention to detail as would

be gauged by the average user of the marina. While the trained eye of the assessor may surmise for example that the

pontoon system is three or four years old; as long as the pontoon system is of consistent appearance and there are no

obvious signs of wear and tear to the average user; no lack of maintenance nor lack of attention to detail, then one

may assume the pontoon system in this instance would be deemed to comply with this level of assessment: i.e. the

pontoon is in as new condition.

2. System

The word ‘System’ describes when Policy, Plans and Procedures are in place

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Section 1 - Ambience

Ambience

Description This section details all assessment criteria associated with the ‘Character, Quality and Atmosphere’ (ambience) of the marina considered through the perspective of the marina customer.

Criteria Reference

Access to Marina 1.01

First Impressions 1.02

Design and Layout of Marina 1.03

Marina Aesthetics 1.04

Marina Landscaping 1.05

Marina Office/Reception 1.06

Customer Lounge 1.07

Business Facilities 1.08

Condition of Marina Site 1.09

Roads, Paths and Walkways 1.10

Site Signage 1.11

Illumination 1.12

Destination Attractions & Activities 1.13

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1.01 Access to Marina Weighted Score = 7 Essential Criteria

Max. Score 1-10

Descriptor A marina should be accessible to its customers, this includes good directions, signposting and physical access by land and water.

Gold Anchor Marina The marina is accessible to its customers from land and water.

2 Gold Anchor The marina is accessible to its customers from land and water. 4

3 Gold Anchor The marina provides good access for its customers from land and water. 6

4 Gold Anchor The marina provides good access for its customers from land and water. Land access is facilitated by public transport (including taxi service) for visiting customers.

7

5 Gold Anchor The marina provides good 24-hour access for its customers from land and water. Road access to the marina is well signposted at key intersections leading to the marina. Land access is facilitated by public transport (including taxi service) for visiting customers.

9

5 Platinum The marina provides excellent 24-hour manned access for its customers from land, water and air (as applicable), if road access the marina is well signposted at key intersections leading to the marina. The marina works with local agencies to ensure that the best access possible is facilitated. Chauffeur driven electric buggy and/or limousine service available to support customer access to marina/boats. Vehicle valet parking provided.

10

Notes

References TYHA: MIA: AS 3962 -2001

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1.02 First Impressions Weighted Score = 7 Essential Criteria

Max. Score 1-10

Descriptor The first impression considers the marinas appearance, presentation and cleanliness at the time of the first arriving at the marina as judged by one’s initial visual impressions.

Gold Anchor Marina The marina has an organised and uncluttered appearance to the visitor.

2 Gold Anchor The marina has an organised and uncluttered appearance to the visitor. 4

3 Gold Anchor The marina is clean and uncluttered and creates a fair first impression whether arriving by vehicle or boat.

6

4 Gold Anchor The marina is clean and uncluttered and creates a good first impression whether arriving by vehicle or boat. The first impression is that the infrastructure is in good condition.

7

5 Gold Anchor The marina is very clean, uncluttered, well designed and it creates an excellent first impression whether arriving by vehicle or boat. There is a welcoming sense of arrival. Presentation is of a high standard. There is obvious attention to detail; e.g. flags and plants/gardens are very well presented and maintained. The first impression is that the condition of infrastructure is in as new condition. There are no signs of wear and tear; lack of maintenance or lack of attention to detail.

9

5 Platinum The marina is impeccably clean; uncluttered, very well designed and it creates an excellent first impression with a ‘wow factor’. High quality building materials are evident. There is a welcoming and prestigious sense of arrival with obvious attention to detail; e.g. signage, flags and landscaping which are impeccably presented and maintained. Buildings and layout are of a high quality with additional high class design or aesthetic features such as sculptures or murals are evident. Internal presentation is of a very high standard with luxurious fixtures, fittings and furniture evident in the reception area. The first impression is that the condition of infrastructure is in as new condition. There are no signs of wear and tear; lack of maintenance or lack of attention to detail. On arrival it is expected that trained marina staff great and provide for the customers’ needs.

10

Notes Reference to as new condition it may be taken to mean the said infrastructure or facilities are of consistent appearance and that there are no obvious signs of wear and tear; no lack of maintenance, nor lack of attention to detail as would be gauged by the average user of the marina. While the trained eye of the assessor may surmise for example that the pontoon system is three or four years old; as long as the pontoon system is of consistent appearance and there are no obvious signs of wear and tear to the average user; no lack of maintenance nor lack of attention to detail, then one may assume the pontoon system in this instance would be deemed to comply with this level of assessment: i.e. the pontoon is in as new condition.

References TYHA: MIA: MOM V1 & 2, AS 3962 -2001

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1.03 Design and Layout of Marina Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor The design and layout considers the planning of the entire marina which considers the collective appearance of the site and the convenience provided to the customer when accessing the facilities.

Gold Anchor Marina Shore facilities are located on the marina site. The pontoon layout provides sufficient width/stability for safe access to berths.

2 Gold Anchor Shore facilities are located on the marina site. The pontoon layout provides sufficient width/stability for safe access to berths.

4

3 Gold Anchor Shore facilities are conveniently located to pontoon access points with a pontoon layout which provides sufficient width/stability for safe access to berths.

6

4 Gold Anchor Shore facilities are conveniently located to pontoon access points with a well-designed pontoon layout which provides sufficient width/stability for safe access to berths. Pontoons, fingers and walkways being of robust design and are in good condition with minimal evidence of wear and tear.

7

5 Gold Anchor Integrated look and feel across the site including use of building materials; design style(s) and colours. Some design features such as landscaping, planter boxes/potted plants that link with the build and or natural environment. Shore facilities are conveniently located to pontoon access points with a well-designed pontoon layout which provides sufficient width/stability for safe navigation to berths.

9

5 Platinum Consistent design theme across the entire marina site. Site has bespoke design elements and is designed with consideration to the local design style including materials, colours and the natural environment. Integrated look and feel across the site including integration of services and build structures. Tasteful use of design features such as high quality sculptures, artworks, planters/potted plants etc. that link with the build and or natural environment. Pontoon design, build and service modules are of the highest quality with every attention to detail including spacious, well-appointed walkways. Pontoons and fairways must be to or exceed industry standards with consideration for the largest vessel capable of berthing at the marina.

10

Notes

References TYHA: COP V7 P22 MIA: MOM V1 & 2, AS 3962 -2001

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1.04 Marina Aesthetics Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor Marina aesthetics judges how the site design provides pleasure through its quality and beauty

Gold Anchor Marina The marina site has no significant aesthetic features.

2 Gold Anchor The marina site has no significant aesthetic features. 4

3 Gold Anchor It is apparent that some consideration has been given to the aesthetics of the marina site. 6

4 Gold Anchor The marina is aesthetically consistent across some of the site. 7

5 Gold Anchor The marina is aesthetically consistent across some of the site. All restaurants/bars, bathrooms, reception, lounges, shops etc. plus all on-water facilities are of a consistent good quality and matched to the expectations of the clientele. Furthermore, the marina complements (rather than detracts from) the surrounding build and natural environments.

9

5 Platinum The entire marina site (including uplands) is aesthetically consistent across the entire site through the use of the highest quality materials and integrated design, construction and landscaping. All restaurants/bars, bathrooms, reception, lounges, shops etc. plus all on-water facilities are of a consistent high quality (including fixtures, fittings and appointments) and matched to the expectations of the most discerning clientele. Furthermore, the marina complements (rather than detracts from) the surrounding build and natural environments.

10

Notes

References TYHA: MIA: AS 3962 -2001

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1.05 Marina Landscaping Weighted Score = 6 Essential Criteria

Max. Score 1-10.

Descriptor Marina landscaping enhances the overall user experience of the marina site which may include elements that conceal less attractive areas of operation and features that provide design and consistency to the overall site appearance.

Gold Anchor Marina There are no obvious landscaping features on the marina site.

2 Gold Anchor There are no obvious landscaping features on the marina site. 4

3 Gold Anchor There may be some simple landscaping features on the marina site. 6

4 Gold Anchor There are landscaping features that complement and enhance the marina site. Landscaping is used to conceal less attractive areas of the site.

7

5 Gold Anchor The landscaping complements and enhances the marina. This is provided by a consistency in design, style and materials used across the site. Use of indigenous plants as appropriate. Landscaping is used effectively to conceal less attractive areas of the site.

9

5 Platinum The landscaping has been formally planned and professionally implemented. The landscaping frames the marina providing a high-quality finishing touch that is consistent in appearance, design, style and quality across the entire site. High quality materials are used throughout with excellent finish to all landscaping including use of indigenous plants as appropriate.

10

Notes

References TYHA: MIA:

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1.06 Marina Office/Reception Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor Whether arriving by land or water it is expected that a Gold Anchor marina has an office/reception area to receive customers.

Gold Anchor Marina The marina has an office that visitors arriving by boat or land can easily find through signage or other identification

2 Gold Anchor The marina has an office that visitors arriving by boat or land can easily find through signage or other identification

4

3 Gold Anchor The marina has a regularly manned office that visitors arriving by boat or land can easily find through signage or other identification

6

4 Gold Anchor The marina has an office that visitors arriving by boat or land can easily find through signage or other identification. Office staff available for minimum of 8 hours per day with 24-hour contact line, 7 days a week (during periods of operation).

7

5 Gold Anchor The marina office is clearly identifiable and located conveniently. There is a well presented and not cramped reception area which may include features such as pictures and artwork. The area has very good lighting and ventilation. There is a well-presented reception desk with office staff available for minimum of 8 hours per day with 24-hour contact line, 7 days a week (during periods of operation). Clear directional signage is provided from key marina entry points (from both land and water) to direct arriving customers.

9

5 Platinum The marina reception area is clearly identifiable with excellent signage from land and water access points. It is located conveniently to parking or drop off points. There is a dedicated, very well presented and spacious reception area with high quality fixtures, fittings and furnishings including guest seating and aesthetic features such as pictures or artwork. There is excellent lighting and ventilation: a high quality and well-presented reception desk with designated reception staff. The reception/office is open for a minimum of 12 hours during periods of operation and a minimum of 8 hours in off peak periods, seven days per week with 24-hour staff on site. Reception staff are very well presented and trained enabling them to efficiently answer/deal with enquiries from owners, captains and crew.

10

Notes


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1.07 Customer Lounge Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina does not have a customer lounge.

2 Gold Anchor The marina does not have a customer lounge. 0



5 Gold Anchor A lounge area is provided for boating customers, this may be integrated with the reception area. The area is not cramped, very clean and it has good lighting and ventilation. The lounge is well appointed and provides comfortable seating.

9

5 Platinum There is a dedicated marina lounge facility for boating customers which may be integrated with the marina reception. The lounge is well appointed with high quality fixtures, fittings, appointments and seating. There are quality aesthetic elements such as art work or decorative fresh flowers. It is very clean and has very good light and ventilation.

10

Notes


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1.08 Business Facilities Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina does not have on site business facilities.

2 Gold Anchor The marina does not have on site business facilities. 0



5 Gold Anchor Business services available including photocopier, workspace and internet access. 9

5 Platinum There are specific private business facilities/work space with power connections and high speed wireless internet access. The area should be large enough to hold business meetings for a minimum of 4 people.

10

Notes


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1.09 Condition of Marina Site Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The entire marina site is clean and maintained.

2 Gold Anchor The entire marina site is clean and maintained. 4

3 Gold Anchor The entire marina site is clean, organised and maintained. 6

4 Gold Anchor The entire marina site is clean, organised and maintained with good management of flotsam and jetsam.

7

5 Gold Anchor The entire site is in very good condition; well organised and free from clutter. The water in the marina basin or water body is clean and free from pollution and floating rubbish. There are documented maintenance plans and procedures in place to maintain the condition of the site.

9

5 Platinum The entire marina site is in an 'as new' condition. There is a high level of cleanliness. There are documented maintenance plans and procedures in place to ensure the condition of the site is of the highest order. The site is very well organised and free from clutter. The marina basin or water-body is excellently maintained to ensure the water is kept clear.

10

Notes

References TYHA: MIA: MOM V1 & 2, AS 3962 -2001

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1.10 Roads, Paths and Walkways Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Processes are in place to minimise trip hazards on all walkways (on land and on the water). This may include trolleys, bins, mooring lines, hoses, cables etc.

2 Gold Anchor Processes are in place to minimise trip hazards on all walkways (on land and on the water). This may include trolleys, bins, mooring lines, hoses, cables etc.

4

3 Gold Anchor All paths and walkways are of adequate width for safe passage. Processes in place to minimise trip hazards on all walkways (on land and on the water). This may include trolleys, bins, mooring lines, hoses, cables etc.

6

4 Gold Anchor All paths and walkways are of adequate width for safe passage. All walkways over the water must be to industry standards. Processes in place to minimise trip hazards on all walkways (on land and on the water). This may include trolleys, bins, mooring lines, hoses, cables etc.

7

5 Gold Anchor All paths and walkways are of adequate width for safe passage All walkways over the water must be to industry standards. They are designed in a coordinated manner using quality materials and appropriate use of non-slip surfaces. There is a documented plan for the cleaning of paths/walkways. There are no obstructions, clutter or hazards including trip hazards.

9

5 Platinum All roads, paths and walkways are of a high quality and spacious design. All walkways over the water must be to industry standards. There is coordinated use of high quality materials and appropriate use of non-slip surfaces. Landscaped features integrate with the roads/paths/walkways and the intersections have a designed and seamless feel. There is a documented plan for the cleaning of paths/walkways. There are no obstructions, clutter or hazards Including trip hazards.

10

Notes

References TYHA: MIA: AS 3962 – 2001

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1.11 Site Signage Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Basic signage is provided to inform customers and facilitate access to facilities. There is at least one site plan which includes the location of safety ladders, firefighting/ first aid equipment and life buoys. Site plans should be located where they are clearly visible to all marina users. Contact details should be displayed on the plan including out of hours phone number(s).

2 Gold Anchor Basic signage is provided to inform customers and facilitate access to facilities. There is at least one site plan which includes the location of safety ladders, firefighting/ first aid equipment and life buoys. Site plans should be located where they are clearly visible to all marina users. Contact details should be displayed on the plan including out of hours phone number(s).

4

3 Gold Anchor Clear signage is provided to inform customers and facilitate access to facilities. There is at least one site plan which includes the location of safety ladders, firefighting/ first aid equipment and life buoys. Site plans should be located where they are clearly visible to all marina users. Contact details should be displayed on the plan including out of hours phone number(s).

6

4 Gold Anchor Clear signage in good condition is provided to inform customers and facilitate access to facilities. There is at least one site plan which includes the location of safety ladders, firefighting/ first aid equipment and life buoys. Site plans should be sited where they are clearly visible to all marina users. Contact details should be displayed on the plan including out of hours phone number(s).

7

5 Gold Anchor Signage must inform; direct, warn and alert all marina users. International approved symbols used where appropriate. Signs are in as new condition with use of high quality materials for all signs including posts and signage backing material. Sign style consistent across the entire marina site (waterside and shore side). Signage integrated with marina logo and brand. Each pontoon, marina arm and all berths are clearly numbered/coded (e.g. colour, letter or numeral) for easy identification. Emergency procedures and site plan map must be clearly displayed at all bridgehead/pontoon access points.

9

5 Platinum Signage must inform; direct, warn and alert all marina users. International approved symbols used where appropriate. Signs are in as new condition with use of high quality materials for all signs including posts and signage backing material. Sign style consistent across the entire marina site (waterside and shore side). Signage integrated with marina logo and brand. Each pontoon, marina arm and all berths are clearly numbered/coded (e.g. colour, letter or numeral) for easy identification. Emergency procedures and site plan map must be clearly displayed at all bridgehead/pontoon access points.

10

Notes

References TYHA: COP V7 P63 MIA: Glossary of Marina Terms; Safety Signs & Icons

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1.12 Illumination Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor At a minimum marina illumination provides safe passage throughout the marina site, many marinas however use lighting to significantly enhance the ambience of the site during low light and darkness.

Gold Anchor Marina It must be possible to walk safely around the marina areas open to customers, public or staff during the hours of darkness.

2 Gold Anchor It must be possible to walk safely around the marina areas open to customers, public or staff during the hours of darkness.

4

3 Gold Anchor It must be possible to walk safely around the marina areas open to customers, public or staff during the hours of darkness.

6

4 Gold Anchor It must be possible to walk safely around the marina areas open to customers, public or staff during the hours of darkness. The lighting installation needs to minimize glare for night time navigation.

7

5 Gold Anchor There are no dark areas where visibility is restricted however installation needs to minimize glare for night time navigation. Lighting is suitable to enable marina users to carry out their tasks in a safe manner. Lighting is effective for use of CCTV surveillance. Lighting infrastructure is in very good condition and is part of the marinas maintenance schedule. If installed, atmospheric lighting should improve site ambience and enhance the site user experience.

9

5 Platinum Site illumination has been designed to complement the ambience of the facility and to ensure excellent visibility throughout the site without compromising night time navigation. Lighting is designed to be specifically effective for the use of CCTV surveillance. Lighting infrastructure is in as new condition and in keeping with the overall design of the site. Atmospheric lighting to enhance the sites ambience is installed as part of the overall lighting design.

10

Notes

References TYHA: COP V7 P59 MIA: AS 3962 – 2001

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1.13 Destination Attractions & Activities Weighted Score = 7 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina staff should be able to recommend local attractions and activities

2 Gold Anchor Marina staff should be able to recommend local attractions and activities 4

3 Gold Anchor Marina staff should be able to recommend local attractions/activities and provide contact information.

6

4 Gold Anchor Visitor information is available and marina staff should be able to recommend local attractions/activities and provide contact details.

7

5 Gold Anchor Visitor information is available and marina staff should be able to recommend local attractions and activities. A range attractions and activities are conveniently accessible from the marina (may include pick up service). Attractions and activities could include recreational and sporting activities; cultural attractions, natural attractions, historical attractions and architectural attractions.

9

5 Platinum Visitor information is available and marina staff should be able to recommend local attractions and activities. A range attractions and activities are conveniently accessible from the marina (may include pick up service). Attractions and activities could include recreational and sporting activities; cultural attractions, natural attractions, historical attractions and architectural attractions. Marina staff/concierge provide advice and a booking service for attractions and activities. Superyacht marinas are expected to provide bespoke programmes to entertain captains and crew.

10

Notes


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Section 2 – Policies, Planning and Procedures

Policies, Planning and Procedures

Description This section details all assessment criteria associated with the way the marina manages its operations through policies, planning and procedures

Note The word ‘System’ describes when Policy, Plans and Procedures are in place

Criteria Reference

Berthing Contracts 2.01

Electrical Certification 2.02

Fire Equipment 2.03

Safety Rules 2.04

Statutory Regulations 2.05

Required Permits 2.06

Local Rules 2.07

Insurance 2.08

Contractors 2.09

Plant Lifting Equipment 2.10

Environmental Rules 2.11

Maintenance 2.12

Risk Assessments/Method Statements 2.13

First Aid Policy 2.14

Emergency Policy 2.15

Staff Training 2.16

Marina Security 2.17

Overall Quality and Application of PPP Systems 2.18

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Section 2 - Policies, Planning and Procedures

2.01 Berthing Contracts Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina has a suitable berthing contact. All berth holders are contracted through an in date signed copy which includes confirmation of adequate insurance. A system is in place to ensure that all short term (visitor) berth holders are aware of and have accepted the marinas terms and conditions. (Template berthing licences can be obtained from TYHA or MIA.) All data held is suitably protected to ensure robust data protection.

2 Gold Anchor The marina has a suitable berthing contact. All berth holders are contracted through an in date signed copy which includes confirmation of adequate insurance. A system is in place to ensure that all short term (visitor) berth holders are aware of and have accepted the marinas terms and conditions. (Template berthing licences can be obtained from TYHA or MIA.) All data held is suitably protected to ensure robust data protection.




5 Platinum The marina has a suitable berthing contact. All berth holders are contracted through an in date signed copy which includes confirmation of adequate insurance. A system is in place to ensure that all short term (visitor) berth holders are aware of and have accepted the marinas terms and conditions. (Template berthing licences can be obtained from TYHA or MIA.) All data held is suitably protected to ensure robust data protection.

Notes

References TYHA: COP V7 P127 MIA: MOM Vol 1 & 2

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2.02 Electrical Certification Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The inspection process and certification must comply with local, regional and national laws and be kept by the marina for all facilities and buildings both on-shore and afloat. Defects found must be dealt with immediately through repair or replacement. Records and actions should be integrated into the marina maintenance system.

2 Gold Anchor The inspection process and certification must comply with local, regional and national laws and be kept by the marina for all facilities and buildings both on-shore and afloat. Defects found must be dealt with immediately through repair or replacement. Records and actions should be integrated into the marina maintenance system.




5 Platinum The inspection process and certification must comply with local, regional and national laws and be kept by the marina for all facilities and buildings both on-shore and afloat. Defects found must be dealt with immediately through repair or replacement. Records and actions should be integrated into the marina maintenance system.

Notes

References TYHA: COP V7 P54 MIA: AS/NZS 3004.2:2014 Electrical installations—Marinas and boats MOM Vol 1 & 2

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2.03 Fire Equipment Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Fire equipment servicing inspection process and certification must comply with local, regional and national laws. Inspection records must be kept by the marina for all facilities and buildings both on-shore and afloat. Records and actions should be integrated into the marina maintenance system.

2 Gold Anchor Fire equipment servicing inspection process and certification must comply with local, regional and national laws. Inspection records must be kept by the marina for all facilities and buildings both on-shore and afloat. Records and actions should be integrated into the marina maintenance system.




5 Platinum Fire equipment servicing inspection process and certification must comply with local, regional and national laws. Inspection records must be kept by the marina for all facilities and buildings both on-shore and afloat. Records and actions should be integrated into the marina maintenance system.

Notes

References TYHA: COP V7 P89 MIA: AS 3962 – 2001 MOM Vol 1 & 2

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2.04 Safety Rules Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina complies with relevant national, regional and local health and safety rules or equivalent. Records must be kept and be up to date.

2 Gold Anchor Marina complies with relevant national, regional and local health and safety rules or equivalent. Records must be kept and be up to date.

3 Gold Anchor Marina complies with relevant national, regional and local health and safety rules or equivalent. Records must be kept and be up to date.

4 Gold Anchor Marina complies with relevant national, regional and local health and safety rules or equivalent. Records must be kept and be up to date. Records and actions should be integrated into the marina management system.

5 Gold Anchor Marina complies with relevant national, regional and local health and safety rules or equivalent. Records must be kept and be up to date. Records and actions should be integrated into the marina management system.

5 Platinum Marina complies with relevant national, regional and local health and safety rules or equivalent. Records must be kept and be up to date. Records and actions should be integrated into the marina management system.

Notes


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Policies, Planning and Procedures

2.05 Statutory Regulations Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina must comply with all local and national statutory regulations and directives especially with regard to health and safety and operating procedures.

2 Gold Anchor The marina must comply with all local and national statutory regulations and directives especially with regard to health and safety and operating procedures.

3 Gold Anchor The marina must comply with all local and national statutory regulations and directives especially with regard to health and safety and operating procedures.

4 Gold Anchor The marina must comply with all local and national statutory regulations and directives especially with regard to health and safety and operating procedures. The marina has a system in place to monitor statutory regulations and action changes.

5 Gold Anchor The marina must comply with all local and national statutory regulations and directives especially with regard to health and safety and operating procedures. The marina has a system in place to monitor statutory regulations and action changes.

5 Platinum The marina must comply with all local and national statutory regulations and directives especially with regard to health and safety and operating procedures. The marina has a system in place to monitor statutory regulations and action changes.

Notes It is recognised that due to national, regional and local variations that the marina manager has a greater level of appreciation than the assessor. The assessor’s role is to ensure that the marina has systems and procedures in place to ensure compliance.


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2.06 Required Permits Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina has all local, regional and national required permits for business operations.

2 Gold Anchor Marina has all local, regional and national required permits for business operations.




5 Platinum Marina has all local, regional and national required permits for business operations.

Notes It is recognised that due to national, regional and local variations that the marina manager has a greater knowledge than the assessor. The assessor’s role is to ensure that the marina has systems and procedures in place to ensure compliance.

References TYHA: MIA: MOM Vol 1 & 2

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2.07 Local Rules Must Have Essential Criteria

Max. Score 1-10

Descriptor Local rules are specific to an area and may be in place to control behaviour’s that have a negative impact on local people. Evidence should be available to demonstrate how these rules are communicated to staff and customers and how the content of the rules is supported.

Gold Anchor Marina Local rules, bylaws and regulations with regard to matters of relevance that could include swimming, noise and inconsiderate behaviour must be displayed on the office noticeboard, in the marina brochure or other suitable method of communication.

2 Gold Anchor Local rules, bylaws and regulations with regard to matters of relevance that could include swimming, noise and inconsiderate behaviour must be displayed on the office noticeboard, in the marina brochure or other suitable method of communication.

3 Gold Anchor Local rules, bylaws and regulations with regard to matters of relevance that could include swimming, noise and inconsiderate behaviour must be displayed on the office noticeboard, in the marina brochure or other suitable method of communication.

4 Gold Anchor Local rules, bylaws and regulations with regard to matters of relevance that could include swimming, noise and inconsiderate behaviour must be displayed on the office noticeboard, in the marina brochure or other suitable method of communication. Strategies are expected to prevent, control and contain potential negative behaviour that contravene local rules.

5 Gold Anchor Local rules, bylaws and regulations with regard to matters of relevance that could include swimming, noise and inconsiderate behaviour must be displayed on the office noticeboard, in the marina brochure or other suitable method of communication. Strategies are expected to prevent, control and contain potential negative behaviour that contravene local rules.

5 Platinum Local rules, bylaws and regulations with regard to matters of relevance that could include swimming, noise and inconsiderate behaviour must be displayed on the office noticeboard, in the marina brochure or other suitable method of communication. Strategies are expected to prevent, control and contain potential negative behaviour that contravene local rules.

Notes Harbour regulations need to understood and complied with by the marina.


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2.08 Insurance Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina manager confirms that adequate in date insurance is held to cover all potential liabilities. Certificates of insurance (employer’s liability and public liability) are displayed in a location that is visible to customers (normally in the marina office reception area).

2 Gold Anchor The marina manager confirms that adequate in date insurance is held to cover all potential liabilities. Certificates of insurance (employer’s liability and public liability) are displayed in a location that is visible to customers (normally in the marina office reception area).




5 Platinum The marina manager confirms that adequate in date insurance is held to cover all potential liabilities. Certificates of insurance (employer’s liability and public liability) are displayed in a location that is visible to customers (normally in the marina office reception area).

Notes Gold Anchor assessors are not insurance experts therefore they should not attempt to scrutinise the insurance policy or comment on it.


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2.09 Contactors Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina management confirm that they have a system in place to ensure that all contractors who work on the marina site have adequate and in date insurance.

2 Gold Anchor The marina management confirm that they have a system in place to ensure that all contractors who work on the marina site have adequate and in date insurance.

6

3 Gold Anchor The marina management confirm that they have a system in place to ensure that all contractors who work on the marina site have adequate and in date insurance.

6

4 Gold Anchor The marina management confirm that they have a system in place to ensure that all contractors who work on the marina site have adequate and in date insurance. The system should include a method to ensure that the marina is aware of all contractors entering and exiting the site (this could be through a sign in/out system). Contractors are fully aware of all procedures/policies and practices relevant to the activities they are undertaking.

10

5 Gold Anchor The marina management confirm that they have a system in place to ensure that all contractors who work on the marina site have adequate and in date insurance. The system should include a method to ensure that the marina is aware of all contractors entering and exiting the site (this could be through a sign in/out system). Contractors are fully aware of all procedures/policies and practices relevant to the activities they are undertaking.

10

5 Platinum The marina management confirm that they have a system in place to ensure that all contractors who work on the marina site have adequate and in date insurance. The system should include a method to ensure that the marina is aware of all contractors entering and exiting the site (this could be through a sign in/out system). Contractors are fully aware of all procedures/policies and practices relevant to the activities they are undertaking.

10

Notes For superyacht marinas contactors must have a formal permit to work issued by the boat captain. For ISPS locations contractors must comply with security requirements.


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2.10 Plant Lifting Equipment Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina If relevant to the marina operations there is a documented in date record of plant lifting equipment inspections and all advised notifications have been completed. Staff must be competent and trained to industry standards.

2 Gold Anchor If relevant to the marina operations there is a documented in date record of plant lifting equipment inspections and all advised notifications have been completed. Staff must be competent and trained to industry standards.




5 Platinum If relevant to the marina operations there is a documented in date record of plant lifting equipment inspections and all advised notifications have been completed. Staff must be competent and trained to industry standards.

Notes If there is no plant lifting equipment on site then no points are lost

References TYHA: COP V7 P123 MIA: MOM Vol 1 & 2. MIA Straddle Carrier Course

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2.11 Environmental Rules Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina management and staff are aware of national/local environmental rules and up to date records are kept showing how the marina complies.

2 Gold Anchor Marina management and staff are aware of national/local environmental rules and up to date records are kept showing how the marina complies.

3 Gold Anchor Marina management and staff are aware of national/local environmental rules and up to date records are kept showing how the marina complies. Records and actions should be recorded and incorporated into the marina environmental policy/records. A member of staff is formally (included in their job description) allocated the role of leading on environmental practices.



5 Platinum Marina management and staff are aware of national/local environmental rules and up to date records are kept showing how the marina complies. Records and actions should be recorded and incorporated into the marina environmental policy/records. A member of staff is formally (included in their job description) allocated the role of leading on environmental practices.

Notes


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2.12 Maintenance Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina There is a maintenance plan in place.

2 Gold Anchor There is a maintenance plan in place. 4

3 Gold Anchor There is a maintenance policy and plan in place. 6

4 Gold Anchor An organised and documented maintenance system is in place 8

5 Gold Anchor An organised and documented maintenance system is in place detailing scheduled and reactive maintenance. Appropriately trained people conduct maintenance to a time schedule with outcomes recorded and actioned through the maintenance system. The maintenance system is supported by a replacement / reinvestment plan.

10

5 Platinum An integrated, organised, and documented maintenance system is in place detailing scheduled and reactive maintenance. Appropriately trained persons conduct maintenance to a time schedule with outcomes recorded and actioned through the maintenance system. The maintenance system is supported by a replacement/reinvestment plan.

10

Notes


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2.13 Risk Assessments/Method Statements Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Documented risk assessments are conducted for all shore side and waterside operations with method statements in place to ensure operations are carried out in a safe manner. These should be reviewed annually or when there are changes or additions to any marina operations. Risk assessments should include the provision of safety ladders, life buoys/heaving lines and fire-fighting equipment that are applicable to the marina design and operation. Risk assessments should include ‘lone workers’ and risks associated with night time and/or exceptional weather events. The risk management process and assessments should be conducted by trained and competent persons.

2 Gold Anchor Documented risk assessments are conducted for all shore side and waterside operations with method statements in place to ensure operations are carried out in a safe manner. These should be reviewed annually or when there are changes or additions to any marina operations. Risk assessments should include the provision of safety ladders, life buoys/heaving lines and fire-fighting equipment that are applicable to the marina design and operation. Risk assessments should include ‘lone workers’ and risks associated with night time and/or exceptional weather events. The risk management process and assessments should be conducted by trained and competent persons.

4


6


8


10

5 Platinum Documented risk assessments are conducted for all shore side and waterside operations with method statements in place to ensure operations are carried out in a safe manner. These should be reviewed annually or when there are changes or additions to any marina operations. Risk assessments should include the provision of safety ladders, life buoys/heaving lines and fire-fighting equipment that are applicable to the marina design and operation. Risk assessments should include ‘lone workers’ and risks associated with night time and/or exceptional weather events. The risk management process and assessments should be conducted by trained and competent persons.

10

Notes NB – reviewed regularly with staff and actions taken


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2.14 First Aid Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina has appropriate first aid available through the provision and location of first aid equipment and through suitably trained staff.

2 Gold Anchor The marina has appropriate first aid available through the provision and location of first aid equipment and through suitably trained staff.

4

3 Gold Anchor The marina has appropriate first aid available through the provision and location of first aid equipment and through suitably trained staff.

6

4 Gold Anchor The marina has appropriate first aid available through the provision and location of first aid equipment and through suitably trained staff. An Automated External Defibrillation (AED) device may be available on site subject to considered need and local rules.

8

5 Gold Anchor The marina has a documented policy, plans and procedures to ensure that appropriate first aid is available through the provision and location of first aid equipment throughout the site and through suitably trained staff. An Automated External Defibrillation (AED) device may be available on site subject to considered need and local rules.

10

5 Platinum The marina has a policy to ensure that appropriate first aid is available through the provision and location of first aid equipment throughout the site. An Automated External Defibrillation (AED) device must be available unless culture or regulations dictate otherwise.

10

Notes


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2.15 Emergency Policy Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina A documented emergency policy covering all reverent and predictable eventualities is available and understood by all staff. The policy must include the provision of displayed site maps identifying the location of emergency equipment. Documented emergency training exercises are conducted regularly. Customers, tenants and contractors are made aware of emergency procedures relevant to them.

2 Gold Anchor A documented emergency policy covering all reverent and predictable eventualities is available and understood by all staff. The policy must include the provision of displayed site maps identifying the location of emergency equipment. Documented emergency training exercises are conducted regularly. Customers, tenants and contractors are made aware of emergency procedures relevant to them.

4


6


8


10

5 Platinum A documented emergency policy covering all reverent and predictable eventualities is available and understood by all staff. The policy must include the provision of displayed site maps identifying the location of emergency equipment. Documented emergency training exercises are conducted regularly. Customers, tenants and contractors are made aware of emergency procedures relevant to them.

10

Notes


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Section 2- Policies, Planning and Procedures

2.16 Staff Training Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina All staff are trained and competent to undertake their contracted duties including customer service, first aid and emergency procedures including fire. A staff training is provided. An induction and appraisal (or similar) process is in place.

2 Gold Anchor All staff are trained and competent to undertake their contracted duties including customer service, first aid and emergency procedures including fire. A staff training is provided. An induction and appraisal (or similar) process is in place.

4

3 Gold Anchor All staff are trained and competent to undertake their contracted duties including customer service, first aid and emergency procedures including fire. A staff training programme is in place. A formal induction and appraisal (or similar) process is in place.

6

4 Gold Anchor All staff are trained and competent to undertake their contracted duties including customer service, first aid and emergency procedures including fire. A staff training programme is in place. A formal induction and appraisal (or similar) process is in place. There is a system in place to ensure that all staff qualifications (relevant to marina operations) are in date.

8

5 Gold Anchor All staff are trained and competent to undertake their contracted duties including customer service, first aid and emergency procedures including fire. A documented staff training programme is in place which is led by a competent person responsible for its implementation. There is a staff needs analysis system in place to ensure that staff have the skills they need to perform their duties competently and to ensure continual improvements in staff performance. Staff holding leadership positions qualified to GMI (Global Marina Institute) standards or equivalent. A comprehensive and formal induction and appraisal (or similar) process is in place. There is a system in place to ensure that all staff qualifications (relevant to marina operations) are in date.

10

5 Platinum All staff are trained and competent to undertake their contracted duties including customer service, first aid and emergency procedures including fire. A documented staff training programme is in place which is led by a competent person responsible for its implementation. There is a staff needs analysis system in place to ensure that staff have the skills they need to perform their duties competently and to ensure continual improvements in staff performance. Staff holding leadership positions qualified to GMI (Global Marina Institute) standards or equivalent. A comprehensive and formal induction and appraisal (or similar) process is in place. Specialised training is provided to superyacht dock staff to ensure professional and safe practice relating to assisting mooring, connection of high capacity electricity, high speed fuelling, water and effluent. There is a system in place to ensure that all staff qualifications (relevant to marina operations) are in date.

10

Notes


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2.17 Marina Security Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor Marina security can take many different forms subject to the need to protect customer’s boats/belongings from theft or damage and the personal safety/privacy of individuals.

Gold Anchor Marina It is recognised that security needs are site specific. Security risks and needs assessed and measures implemented to protect the marina customers/users, their boats, vehicles and belongings.

2 Gold Anchor It is recognised that security needs are site specific. Security risks and needs assessed and measures implemented to protect the marina customers/users, their boats, vehicles and belongings.

4

3 Gold Anchor Security measures ensure that customers/users feel safe and secure without their personal privacy or enjoyment being impacted. 24/7 security measures may include security staff, CCTV, security gates and fencing.

6

4 Gold Anchor It is recognised that security needs are site specific. Security risks and needs assessed and measures implemented to protect the marina customers/users, their boats, vehicles and belongings. Security measures ensure that customers/users feel safe and secure without their personal privacy or enjoyment being impacted. 24/7 security measures may include security staff, CCTV, security gates and fencing.

7

5 Gold Anchor It is recognised that security needs are site specific. Security risks and needs are formally and expertly assessed and measures implemented to protect the marina customers/users, their boats, vehicles and belongings. 24/7 security measures ensure that customers/users feel safe and secure without their personal privacy or enjoyment being impacted. Security measures may include security staff, CCTV, security gates and fencing. Where CCTV is utilised complimentary lighting should be specified. All security measures must be carefully designed so they complement the overall aesthetics of the marina.

9

5 Platinum It is recognised that security needs are site specific. Security risks and needs are formally and expertly assessed and measures implemented to protect the marinas customers/users, their boats, vehicles and belongings. 24/7 security measures ensure that customers/users feel safe and secure without their personal privacy or enjoyment being impacted. Security measures may include security staff, CCTV, security gates and fencing. Where CCTV is utilised complimentary lighting should be specified. All security measures must be carefully designed so they complement the overall aesthetics of the marina. Luxury marinas catering for customers with security needs are ISPS certified (International Ship and Port Facility Security) or equivalent.

10

Notes It is recognised that security needs are site specific and therefore securing a marina takes many different forms. Some marinas are public spaces where barriers to entry cannot exist, in situations such as this marinas will have to use methods other than physical barriers to protect customers and their belongings. Where no physical barriers exist the safety of the general public should also be a key security consideration.


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2.18 Overall Quality and Application of PPP Systems Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Systems are in place and used by relevant staff

2 Gold Anchor Systems are in place and used by relevant staff 4

3 Gold Anchor Systems are in place and used by relevant staff 4

4 Gold Anchor Systems (to industry standards) are in place and used by relevant staff 8

5 Gold Anchor Refined systems (to industry standards) are in place and used by relevant staff 10

5 Platinum Refined digital systems (to industry standards) are in place, used by relevant staff and integrated into marina management system

10

Notes


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Section 3 - Customer Service

Customer Service

Description This section details all assessment criteria associated with the customer service ethos, execution and value added items.

Note The provision of a concierge service is becoming increasingly common place in marinas that provide high levels of customer service.

Criteria Reference

Staff Uniform/Appearance 3.01

Staff Customer Service Ethos 3.02

Marina Staff Availability 3.03

Berth Holder Induction 3.04

Information for Customers 3.05

Customer Feedback 3.06

Internet Access 3.07

Customer Events/Social 3.08

Tuition Available 3.09

Marina Website 3.10

Concierge/Personal Services 3.11

Dockside Assistance 3.12

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3.01 Staff Uniform/Appearance Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina No staff uniform.

2 Gold Anchor No staff uniform.

3 Gold Anchor Coordinated clothing worn by customer facing staff 6

4 Gold Anchor Company branded clothing to be worn by customer facing staff. 7

5 Gold Anchor A comprehensive branded uniform range is provided to ensure professional/corporate appearance in all weather conditions. Customer facing staff should be identifiable by name unless cultural/security issues determine otherwise. Staff are well presented.

9

5 Platinum All marina staff wear the appropriate company uniform. All customer facing staff must have their name embroidered on their everyday uniform unless cultural/security issues determine otherwise. Uniforms are clean, pressed and in as new condition. A comprehensive uniform range is provided to ensure professional/corporate appearance in all weather conditions. Staff uniform includes Gold Anchor branding. Staff are exceptionally well groomed.

10

Notes


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3.02 Staff Customer Service Ethos Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina No assessment criteria.

2 Gold Anchor No assessment criteria.

3 Gold Anchor Staff are courteous to customers. 6

4 Gold Anchor Consistent professional customer friendly atmosphere across the site. Also evident though telephone and on-line communications with the marina. In all interactions staff provide prompt, courteous and professional customer service.

7

5 Gold Anchor Consistent professional customer friendly atmosphere across the site. Also evident though telephone and on-line communications with the marina. In all interactions staff provide prompt, courteous and professional customer service. There are measures in place to ensure that enquiries are responded to within an agreed time frame. Staff customer service training is provided for all staff. Electronic enquiries are responded to within 24 hours or sooner. Telephone messages are dealt with within 2 hours; after hours messages are dealt within 2 hours of opening the following day or after hours calls diverted to a duty staff mobile.

9

5 Platinum Professional, courteous, customer-centred service is consistently provided across the entire marina site through face to face, telephone and on-line communications. Documented procedures for dealing with all customer communications ensuring timely, informative interactions are in place. There are measures to ensure that enquiries are responded to within a clear time frame. Electronic enquiries are responded to within 12 hours or sooner. Telephone messages are dealt with within 2 hours or diverted to a duty member of staff who is available 24 hours a day 7 days a week.

10

Notes


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3.03 Marina Staff Availability Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina staff should be available during normal opening times

2 Gold Anchor Marina staff should be available during normal opening times 4

3 Gold Anchor Marina staff should be directly available or easily contactable during the marina period of operation.

6

4 Gold Anchor Marina staff for all operational areas should be directly available or easily contactable during the marina period of operation. Night staff during peak periods. Marina office should be open a minimum of 8 hours a day.

7

5 Gold Anchor Marina staff for all operational areas should be directly available or easily contactable during the marina period of operation. Night staff during peak periods. Marina office should be open a minimum of 8 hours a day. Dock assistance is provided during operational times. Marina or security staff contactable 24 hours through published telephone number or equivalent.

9

5 Platinum Staff from all operational areas should be available or easily contactable during the marina's period of operation. Marina reception should be open a minimum of 12 hours a day with the concierge service available 24 hours, 7 days a week. Outside normal operating times dock assistance is available on request.

10

Notes


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3.04 Berth Holder Induction Weighted Score = 4 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina New berth holder induction process in place.

2 Gold Anchor New berth holder induction process in place. 4

3 Gold Anchor New berth holder induction event organised by the marina to familiarise customers with the marina and to meet existing berth holders

6

4 Gold Anchor All new marina 'members' provided with a structured induction program framed within the brand values of the marina.

7

5 Gold Anchor All new marina 'members' provided with a structured induction program framed within the brand values of the marina. Induction includes a familiarisation with marina facilities, services and procedures including emergency; safety and environmental information.

9

5 Platinum All new marina berth holders are provided with a structured induction program framed within the brand values of the marina. Induction includes a familiarisation with marina facilities, services and procedures including emergency, safety and environmental information. Concierge service is always available to provide information and support to customers.

10

Notes For superyacht marinas it is expected that an induction/orientation is provided for captains and crew


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3.05 Information for Customers Weighted Score = 4 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina It is expected that marina staff can provide local information to customers

2 Gold Anchor It is expected that marina staff can provide local information to customers 4

3 Gold Anchor Local information provided for berth holders and customers through written and/or digital communications. Daily weather forecasts and tidal information provided on notice boards. Customer communication methodology in place.

6

4 Gold Anchor Local information provided for berth holders and customers through written and/or digital communications. Daily weather forecasts and tidal information provided on notice boards. Clients and key stakeholders provided with a newsletter by mail and/or electronically at least annually.

7

5 Gold Anchor A comprehensive welcome pack should be provided to all boating customers. This should include information on marina facilities, services and procedures including emergency, safety and environmental information. The welcome pack must be of a good quality. In addition to, or as part of, the welcome pack tourist information and passage planning support should be provided. Marinas that cater for families should provide a specific children’s pack. Clients and key stakeholders provided with a quality newsletter by mail and or electronically at least every six months. Copy published on web site.

9

5 Platinum A comprehensive and high quality welcome pack should be provided to all boating customers. This should include information on marina facilities, services and procedures including emergency, safety and environmental information and in addition value added items included. Comprehensive information about local services, trades and tourist information should be provided through the concierge service. Passage planning support should be provided if applicable. A quality newsletter/ magazine differentially provided to owners, captains and crew in electronic form, timings appropriate to the stakeholder. Copy published on web site.

10

Notes


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3.06 Customer feedback Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Operators have an informal feedback process.

2 Gold Anchor Operators have an informal feedback process. 4

3 Gold Anchor Operators must obtain feedback from berth holders and visitors by carrying out surveys to improve their customer service.

6

4 Gold Anchor Operators must obtain feedback from berth holders and visitors by carrying out surveys. There is a commitment to use client feedback in a structured way to enhance customer services and facilities.

7

5 Gold Anchor There is a documented customer feedback plan. Demonstrated commitment to gathering client feedback by both informal and formal means such as asking questions of clients (both unstructured/casual and structured); formal written surveys including exit surveys; mail/web; use of client database management records; recording of letters received; social nights, committee/group feedback. Commitment to use client feedback in a structured way to enhance customer services and facilities.

9

5 Platinum A formal customer liaison role/staff member whose role it is to gather customer feedback using it to improve operations and services providing a direct link to senior management. This role includes gathering client feedback by both informal and formal means such as asking questions of clients (both unstructured/casual and structured); formation of written surveys including exit surveys as part of a structured plan. Evidence is provided to prove how client feedback is used in the continual development of the customer experience, through improved services and facilities.

10

Notes


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3.07 Internet Access Weighted Score = 8 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina No requirement for internet access.

2 Gold Anchor No requirement for internet access. 0

3 Gold Anchor Internet access available for berth holders. 6

4 Gold Anchor Wireless internet is available to berth holders on their boats in the majority of berths. 7

5 Gold Anchor Wireless internet is available to all berth holders on their boats 9

5 Platinum High speed wireless internet is available to berth holders on their boats. Where superyachts are catered for then wired communication services should be available to pedestals/berths. Wireless internet available in key leisure areas of marina such as lounge and reception.

10

Notes


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3.08 Customer Events/Social Weighted Score = 5 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina No assessment requirement.

2 Gold Anchor No assessment requirement. 0


4 Gold Anchor Marina has a number of customer events per year. 7

5 Gold Anchor Marina provides an on water regular social activity programme for customers such as 'cruise in company' or rally programme e.g.: end of sailing season party, customers’ musical evening, boat rally.

9

5 Platinum The marina provides a structured and tailored social/activity programme for skippers/crew/agents. Where relevant the marina also provides an on water activity programme for owners such as 'cruise in company' or rally programme.

10

Notes


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3.09 Tuition Available Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor



3 Gold Anchor Information available to customers on where skills training is available locally 6

4 Gold Anchor Opportunities available to improve customers boating skills as part of the marina events programme

7

5 Gold Anchor Own boat tuition available at boat owners’ convenience through onsite or local sea school (or equivalent) offering recognised boating tuition.

9

5 Platinum Marina has documented strategy to provide bespoke training for specific customer needs. 10

Notes


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3.10 Marina Website Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina has a web presence

2 Gold Anchor Marina has a web presence 4

3 Gold Anchor Marina has an up to date web site providing basic information 6

4 Gold Anchor Marina has an up to date web site providing good information 7

5 Gold Anchor Up to date and informative web site including comprehensive marina information. Easy to navigate structure. Images and presentation reflect and reinforce marina ‘brand’. Includes links to sites useful for clients including local tourism information.

9

5 Platinum Professionally presented, up to date and informative web site including comprehensive marina information for owners, captains and crew appropriately. Professional navigation structure. Images and presentation reflect and reinforce marina ‘brand’. Includes links to sites useful for clients including local tourism information. Integrated up to date and informative social media facility linked with the website. Website provides comprehensive information on the local area including recommended suppliers for provisioning.

10

Notes


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3.11 Concierge/Personal Services Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor





5 Gold Anchor If present, will provide added services and information to enhance the boaters stay. Berthing clients provided with a minimum of two value added personalised (concierge) services to meet needs and enhance the experience: e.g.: staff assistance with transferring boater suppliers from car to boat or valet parking etc.

9

5 Platinum Berthing customers provided with a range of value added personalised (concierge) services to meet needs and enhance the experience: e.g.: complimentary newspapers delivered to boat, hot towels on arrival; morning coffee to boat, transfer of boater luggage and supplies to and from car/boat, pick up & return from airport or similar.

10

Notes


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3.12 Dockside Assistance Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor




4 Gold Anchor Staff provide visiting vessels with tie up and let go assistance on request 7

5 Gold Anchor Staff provide visiting vessels with tie up and let go assistance 7 days a week. Assistance off and on docks if required. Staff also provide face to face introduction to the marina, facilities and key town/city features. For permanent vessels assistance service is provided as requested.

9

5 Platinum Trained marina staff meet the arriving vessel officially and provide visiting vessels with tie up and let go assistance 7 days a week. Assistance off and on docks. Staff also provide face to face introduction to the marina, facilities and key town/city features. For permanent vessels assistance service is provided on request. Specialist training is provided to dock staff dealing with superyachts to include mooring assistance, electrical connection, water/sewage connection and high speed fuelling.

10

Notes


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Section 4 - Environmental

Environmental

Description This section details all assessment criteria associated with the environmental practices and culture.

Criteria Reference

Environmental Management & Practices 4.01

Waste Facilities Provided 4.02

Waste Properly Managed 4.03

Hazardous Material Storage 4.04

Sewage Management 4.05

Sewage (Blackwater) Pump Out 4.06

Greywater Disposal 4.07

Oil Spill Containment 4.08

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4.01 Environmental Management and Practices Weighted Score = 14 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina has an environmental policy which is communicated to staff. All coastal yacht harbours or marina basins must have their own waste management policy if it is not encompassed in an overarching Port Waste Management Plan. Inland marinas should prepare and promote their own waste management plan.

2 Gold Anchor The marina has an environmental policy which is communicated to staff. All coastal yacht harbours or marina basins must have their own waste management policy if it is not encompassed in an overarching Port Waste Management Plan. Inland marinas should prepare and promote their own waste management plan.

6

3 Gold Anchor The marina has an environmental policy which is communicated to staff and customers. All coastal yacht harbours or marina basins must have their own waste management policy if it is not encompassed in an overarching Port Waste Management Plan. Inland marinas should prepare and promote their own waste management plan.

6

4 Gold Anchor All coastal yacht harbours or marina basins must have their own waste management policy if it is not encompassed in an overarching Port Waste Management Plan. Inland marinas should prepare and promote their own waste management plan. Customers advised on environmental best practice.

8

5 Gold Anchor There is a site specific environmental policy and the marina has a pro-active approach to protecting the environment through customer and staff education, training and ethos. Accreditation by Clean Marinas or similar is expected.

10

5 Platinum There is a documented site specific environmental policy which is prominently displayed at the marina and effectively communicated to all staff and customers. The marina has a demonstrated pro-active approach to protecting the environment through customer and staff education, training and ethos. Staff actively promote, encourage and apply environmental best practice. All environmental services and signage appear integrated into the overall presentation of the marina. Accreditation by Clean Marinas or similar is expected.

10

Notes

References TYHA: COP V7 P94 MIA: MOM Vol 1 & 2, Internat. Clean Marina Program

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4.02 Waste Facilities Provided Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Waste disposal areas are secure and tidy and adequate in number. There should be regular waste collection and there should be evidence that waste is disposed of according to local/national regulations.

2 Gold Anchor Waste disposal areas are secure and tidy and adequate in number. There should be regular waste collection and there should be evidence that waste is disposed of according to local/national regulations.

4

3 Gold Anchor Waste disposal areas are secure and tidy and adequate in number. A waste recycling programme is in place. There should be regular waste collection and there should be evidence that waste is disposed of according to local/national regulations.

6

4 Gold Anchor Waste disposal areas are secure and tidy and adequate in number. A waste recycling programme is in place. There should be regular waste collection and there should be evidence that waste is disposed of according to local/national regulations. There is a dedicated wash down area with a filtration system to ensure that contaminated water does not enter the sewage system or the marina basin.

8

5 Gold Anchor There are convenient segregated waste disposal bins aligned with the local area waste disposal service and policy which customers are actively encouraged to use through clear signage and education. All waste bins must have secondary containment. Waste disposal areas are secure and tidy and adequate in number. Waste is segregated with hazardous and non-hazardous materials separated. There is documented evidence that waste is disposed of according to local/national regulations

10

5 Platinum There are convenient segregated waste disposal bins aligned with the local area waste disposal service and policy which integrate through design into the marina environs and are identified by coordinated signage. All waste bins must have secondary containment. Waste disposal areas are secure and tidy and adequate in number. There is documented evidence that waste is disposed of according to local/national regulations.

10

Notes

References TYHA: COP V7 P94 MIA: MOM Vol 1 & 2, Internat. Clean Marina Program

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4.03 Waste Properly Managed Weighted Score = 5 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina Marinas should have a waste management plan and communicate it to staff and customers.

2 Gold Anchor Marinas should have a waste management plan and communicate it to staff and customers. 4

3 Gold Anchor Marinas should have a waste management plan and communicate it to staff and customers. Waste disposal arrangement in place.

6

4 Gold Anchor A waste recycling programme is in place. Marinas should have a waste management plan and communicate it to staff and customers

8

5 Gold Anchor The marina has a documented waste management plan which is effectively communicated to all staff and customers. Waste is segregated with hazardous and non-hazardous materials separated.

10

5 Platinum Customers are actively educated to use best environmental practices in waste management. The marina has a documented waste management plan which is effectively communicated to all staff and customers.

10

Notes

References TYHA: COP V7 P94 MIA: MOM Vol 1 & 2. Internat. Clean Marina Program

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4.04 Hazardous Material Storage Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Fuels, oils and any other hazardous materials (as applicable) must be stored securely. Storage is properly designed for its' purpose with bunds. This storage should not be closer than 10 meters to the marina basin or a watercourse or surface water drain.

2 Gold Anchor Fuels, oils and any other hazardous materials (as applicable) must be stored securely. Storage is properly designed for its' purpose with bunds. This storage should not be closer than 10 meters to the marina basin or a watercourse or surface water drain.

6


6


6

5 Gold Anchor Fuels, oils and any other hazardous materials (as applicable) must be stored securely in locked cages (or similar). Storage is properly designed for its' purpose with bunds. This storage should not be closer than 10 meters to the marina basin or a watercourse. Signage must be obvious and clear and comply with international symbols including the storage of dangerous substances. A certified contractor must be used to dispose of hazardous materials.

10

5 Platinum Fuels, oils and any other hazardous materials (as applicable) must be stored securely in locked cages (or similar). Storage is properly designed for its' purpose with bunds. This storage should not be closer than 10 meters to the marina basin or a watercourse. A certified contractor must be used to dispose of hazardous materials. Signage must be obvious and clear and comply with international symbols including the storage of dangerous substances. It is expected that the marina will provide a 'from boat' collection service

10

Notes


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4.05 Sewage Management Weighted Score = 5 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina Berthing agreement or terms and conditions to contain statement prohibiting the discharge of sewage or harmful substances into the marina and directing berth holders towards safe discharge methods.

2 Gold Anchor Berthing agreement or terms and conditions to contain statement prohibiting the discharge of sewage or harmful substances into the marina and directing berth holders towards safe discharge methods.

6


6


6

5 Gold Anchor Berthing agreement or terms and conditions to contain clause prohibiting the discharge of sewage or harmful substances into the marina and directing berth holders towards safe discharge methods. Marina has a documented strategy to ensure all boaters are educated and assisted to use pump out facilities.

10

5 Platinum Berthing agreement or terms and conditions to contain clause prohibiting the discharge of sewage or harmful substances into the marina and directing berth holders towards safe discharge methods. Black and grey water pump out facility available. Marina has a documented strategy to ensure all boaters are educated and assisted to use pump out facilities. Marina provides a ‘full service’ pump out facility (conducted by marina staff or contractor)

10

Notes


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4.06 Sewage (Blackwater) Pump Out Weighted Score = 5 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina Marina encourages berth holders to use pump out and can direct boaters to the nearest facility

2 Gold Anchor Marina encourages berth holders to use pump out and can direct boaters to the nearest facility

6


6


6

5 Gold Anchor The marina must have equipment to pump out the contents of holding tanks and be appropriate to the number and size of craft berthed. Sewerage pump-out facilities must be easily accessible, in very good condition and included within the marina maintenance program. Facilities are easy to use with either on-site instructions or on-site service available. Effluent must be pumped into the public sewer where possible. If not available it should be kept in a holding tank until disposed of by an authorised waste contractor. Alternatively if service provided (e.g. dedicated barge with pump-out facility) then it should also meet the fore mentioned standards and service levels

10

5 Platinum The marina must have equipment to pump out the contents of holding tanks and be appropriate to the number and size of craft berthed. Sewerage pump-out facilities must be easily accessible, in very good condition and included within the marina maintenance program. Facilities are easy to use with either on-site instructions or on-site service available. Effluent must be pumped into the public sewer where possible. If not available it should be kept in a holding tank until disposed of by an authorised waste contractor. Alternatively if service provided (e.g. dedicated barge with pump-out facility) then it should also meet the fore mentioned standards and service levels.

10

Notes


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4.07 Greywater Disposal Weighted Score = 5 Essential Max. Score 1-10

Descriptor




4 Gold Anchor Marina either has a system in place or strives to ensure all onsite waste including liquid waste is captured and treated and not released into the waterway unless it meets the required environmental standards.

8

5 Gold Anchor Marina has a system and facilities such as an interceptor tank to ensure all onsite waste including liquid waste is captured and treated and not released into the waterway unless it meets the required environmental standards.

10

5 Platinum Marina has a system and facilities such as an interceptor tank to ensure all onsite waste including liquid waste is captured and treated and not released into the waterway unless it meets the required environmental standards.

10

Notes If the marina has an on-site wash down facility they may require a permit


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4.08 Oil Spill Containment Weighted Score = 5 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina Absorbent boom and pads available to deal with different oil/fuel spill incidents

2 Gold Anchor Absorbent boom and pads available to deal with different oil/fuel spill incidents 4

3 Gold Anchor Adequate number spill kits for the marina design. Documented emergency (pollution) plans 6

4 Gold Anchor Adequate number of spill kit(s) provided on pontoon/dockside. Contents as recommended by relevant local, regional or national authority. Kit(s) must be regularly inspected. Training in kit use part of documented staff training plan. Kits are held in clearly identifiable and secure containers.

8

5 Gold Anchor Adequate number of spill kit(s) provided on pontoon/dockside. Contents as recommended by relevant local, regional or national authority. Kit(s) must be regularly inspected. Training in kit use part of documented staff training plan. Kits are held in clearly identifiable and secure containers. If operating a fuel berth a more comprehensive spill kit should be available. As a guide spill kits should include a boom which is 1.5 times the length of the longest boat in the marina. There must be a formal process to dispose of contaminated pads/boom once used to deal with a spill. Environmental initiatives (ISO 14001 or other) should be complied with. Marina has an environmental incident plan with a system for recording incidents.

10

5 Platinum Adequate number of spill kit(s) provided on pontoon/dockside. Contents as recommended by relevant local, regional or national authority. Kit(s) must be regularly inspected. Training in kit use part of documented staff training plan. Kits are held in clearly identifiable and secure containers. If operating a fuel berth a more comprehensive spill kit should be available. As a guide spill kits should include a boom which is 1.5 times the length of the longest boat in the marina. There must be a formal process to dispose of contaminated pads/boom once used to deal with a spill. Environmental initiatives (ISO 14001 or other) should be complied with. Marina has an environmental incident plan with a system for recording incidents.

10

Notes


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Section 5 - On-Water

On-Water

Description This section details all assessment criteria associated with the on-water facilities at the marina

Criteria Reference

Pedestrian Access to Berths 5.01

Navigation Aids 5.02

Marina Basin Water Depth 5.03

Safety Ladders 5.04

Lifebuoys and/or Floating Heaving Lines 5.05

Fire Fighting Equipment 5.06

Service Modules/Pedestals 5.07

Water Supply 5.08

Availability of Electricity 5.09

Fairway Navigation 5.10

Floating Structures Well Secured 5.11

Design of Pontoons/Jetties/Walkways 5.12

Condition of Pontoons/Jetties/Walkways 5.13

Mooring Bollards, Cleats or Eyes 5.14

Whalers and Buffers 5.15

Berthing Protected from Waves and Swell 5.16

Suitability and Condition of Workboats 5.17

Availability of Fuel 5.18

Visitor Berthing 5.19

Charter/ Boat Hire 5.20

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5.01 Pedestrian Access to Berths Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina There is unobscured, safe passage for boaters to walk from all pontoon (or fixed jetties) berths/moorings to shore facilities

2 Gold Anchor There is unobscured, safe passage for boaters to walk from all pontoon (or fixed jetties) berths/moorings to shore facilities

3 Gold Anchor There is unobscured, safe passage for boaters to walk from all pontoon (or fixed jetties) berths/moorings to shore facilities

4 Gold Anchor There is unobscured, safe passage for boaters to walk from all pontoon (or fixed jetties) berths/moorings to shore facilities.

5 Gold Anchor There is unobscured, safe passage for boaters to walk from all pontoon (or fixed jetties) berths/moorings to shore facilities. All overwater walkways and gangways comply with applicable national standards including suitable access for people with disabilities

5 Platinum The walkways from all berths are very spacious allowing for the safe passage of passing people/trolleys/golf carts and related concierge services for boaters and their belongings. All overwater walkways and gangways comply with applicable national standards including suitable access for people with disabilities

Notes

References TYHA: COP V7 P23 MIA: AS 2962 - 2001

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5.02 Navigation Aids Must Have Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Clear navigation routes in and out of the marina should be in place and comply with relevant regulations

2 Gold Anchor Clear navigation routes in and out of the marina should be in place and comply with relevant regulations



5 Gold Anchor Navigation aids must provide clear and safe access into and out of the marina during day or night. Marina operator has consulted with and gained approval from the relevant navigation authority. All navigation aids are in as new condition. See TYHA and MIA references

5 Platinum Navigation aids must provide clear and safe access into and out of the marina during day or night. Marina operator has consulted with and gained approval from the relevant navigation authority. All navigation aids are in as new condition. See TYHA and MIA references

Notes Navigation aids are not required for marinas on inland waterways.


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5.03 Marina Basin Water Depth Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Water depth at berths and fairways provides adequate depth at all states of the tide (if applicable) for vessels using the marina. Some drying berths are acceptable subject to berth holders being made formally aware. Access to the marina may not be available at all states of tide.

2 Gold Anchor Water depth at berths and fairways provides adequate depth at all states of the tide (if applicable) for vessels using the marina. Some drying berths are acceptable subject to berth holders being made formally aware. Access to the marina may not be available at all states of tide.

6

3 Gold Anchor Water depth at berths and fairways provides adequate depth at all states of the tide (if applicable) for vessels using the marina. Some drying berths are acceptable subject to berth holders being made formally aware. Access to the marina may not be available at all states of tide.

6

4 Gold Anchor Water depth at berths and fairways provides adequate depth at all states of the tide (if applicable) for vessels using the marina. Some drying berths are acceptable subject to berth holders being made formally aware. Dredging programme in place (if applicable). Access to the marina may not be available at all states of tide.

8

5 Gold Anchor Water depth at berths and fairways provides adequate depth at all states of the tide (if applicable) for vessels using the marina. No drying berths. Formal process in place to regularly review water depth in the marina basin and fairways. Dredging programme in place (if applicable). Access to the marina is possible at all states of tide for all vessels berthed.

10

5 Platinum Water depth at berths and fairways provides adequate depth at all states of the tide (if applicable) for vessels using the marina. No drying berths. Formal process in place to regularly review water depth in the marina basin and fairways. Dredging programme in place (if applicable). Access to the marina is possible at all states of tide for all vessels berthed.

10

Notes

References TYHA: COP V7 P37 MIA:

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5.04 Safety Ladders Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Subject to site specific risk assessments sufficient safety ladders must be provided and fixed in practical locations where they can be used in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents.

2 Gold Anchor Subject to site specific risk assessments sufficient safety ladders must be provided and fixed in practical locations where they can be used in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents.

4

3 Gold Anchor Subject to site specific risk assessments sufficient safety ladders must be provided and fixed in practical locations where they can be used in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Safety ladders must be in good condition.

8

4 Gold Anchor Subject to site specific risk assessments sufficient safety ladders must be provided and fixed in practical locations where they can be used in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Safety ladders must be in good condition.

8

5 Gold Anchor Subject to site specific risk assessments sufficient safety ladders must be provided and fixed in practical locations where they can be used in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Safety ladders must be in as new condition and of a high-quality construction/specification

10

5 Platinum Subject to site specific risk assessments sufficient safety ladders must be provided and fixed in practical locations where they can be used in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Safety ladders must be in as new condition and of a high-quality construction/specification

10

Notes If safety ladders are retained out of the water they must be easily and safely deployed from the water. Ease of identifying the location of safety ladders from the water should be carefully considered.


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5.05 Lifebuoys and/or Floating Heaving Lines Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be located in conspicuous positions and clearly identifiable in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents.

2 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be located in conspicuous positions and clearly identifiable in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents.

4

3 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be located in conspicuous positions and clearly identifiable in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Lifebuoys and / or floating heaving lines and associated stands must be in good condition.

8

4 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be located in conspicuous positions and clearly identifiable in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Lifebuoys and / or floating heaving lines and associated stands must be in good condition.

8

5 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be located in conspicuous positions and clearly identifiable in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Lifebuoys and / or floating heaving lines and associated stands must be in as new condition and of a high-quality construction/specification

10

5 Platinum Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be located in conspicuous positions and clearly identifiable in an emergency. Guidelines on the number, type and location are available in TYHA and MIA guidance documents. Lifebuoys and / or floating heaving lines and associated stands must be in as new condition and of a high-quality construction/specification

10

Notes Put in notes that local/regional/national rules and standards may have to be considered


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5.06 Fire-Fighting Equipment Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Following a site-specific risk assessment and consultation with the local fire service fire-fighting equipment must be provided in appropriate and conspicuous locations. Further guidance is available in TYHA and MIA guidance documents.

2 Gold Anchor Following a site-specific risk assessment and consultation with the local fire service fire-fighting equipment must be provided in appropriate and conspicuous locations. Further guidance is available in TYHA and MIA guidance documents.

4

3 Gold Anchor Fire-fighting equipment must be based on applicable standards and site risk assessment conducted in liaison with the local fire service (or equivalent). Equipment, staff training and procedures must be appropriate for the size and type of craft that the marina is specified for. NB equipment may include fire hoses, portable fire cart, fire extinguishers and marina work boat with fire-fighting capability. Fire hoses and extinguishers securely attached on walkways and located conspicuously to adequately service all berths. Mobile fire trolley or cart centrally located to the berths. All fire equipment in a good condition and a maintenance/service schedule is in place. Fire warning system in place. All relevant marina staff trained for a fire situation and in fire equipment use. Documented procedures for fire emergency and evacuation procedures in place for staff and clients.

10

4 Gold Anchor Fire-fighting equipment must be based on applicable standards and site risk assessment conducted in liaison with the local fire service (or equivalent). Equipment, staff training and procedures must be appropriate for the size and type of craft that the marina is specified for. NB equipment may include fire hoses, portable fire cart, fire extinguishers and marina work boat with fire-fighting capability. Fire hoses and extinguishers securely attached on walkways and located conspicuously to adequately service all berths. Mobile fire trolley or cart centrally located to the berths. All fire equipment in a good condition and a maintenance/service schedule is in place. Fire warning system in place. All relevant marina staff trained for a fire situation and in fire equipment use. Documented procedures for fire emergency and evacuation procedures in place for staff and clients.

10

5 Gold Anchor Fire-fighting equipment must be based on applicable standards and site risk assessment conducted in liaison with the local fire service (or equivalent). Equipment, staff training and procedures must be appropriate for the size and type of craft that the marina is specified for. NB equipment may include fire hoses, portable fire cart, fire extinguishers and marina work boat with fire-fighting capability. Fire hoses and extinguishers securely attached on walkways and located conspicuously to adequately service all berths. Mobile fire trolley or cart centrally located to the berths. All fire equipment in a very good condition and a maintenance/service schedule is in place. Fire warning system in place. All relevant marina staff trained for a fire situation and in fire equipment use. Documented procedures for fire emergency and evacuation procedures in place for staff and clients.

10

5 Platinum Fire-fighting equipment must be based on applicable standards (see TYHA and MIA references) and site risk assessment conducted in liaison with the local fire service (or equivalent). Equipment, staff training and procedures must be appropriate for the size and type of craft that the marina is specified for. NB equipment may include fire hoses, portable fire cart, fire extinguishers and marina work boat with fire-fighting capability. Fire hoses and extinguishers securely attached on walkways and located conspicuously to adequately service all berths. Mobile fire trolley or cart centrally located to the berths. All fire equipment in a very good condition and a maintenance/service schedule is in place. Fire warning system in place. All relevant marina staff trained for a fire situation and in fire equipment use. Documented procedures for fire emergency and evacuation procedures in place for staff and clients.

10

Notes Local/regional/national rules and standards should be to be adhered to. It is accepted that the marina policy underpinned by staff training may be not to try to tackle a fire but to evacuate the area and call the emergency services.


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5.07 Service Modules/Pedestals Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Service modules or pedestals comply with relevant rules/regulations.

2 Gold Anchor Service modules or pedestals comply with relevant rules/regulations. 8



5 Gold Anchor Service modules or pedestals comply with relevant rules/regulations (see TYHA/MIA references). Modules/pedestals have a high quality consistent design theme throughout the marina, are in as new condition and are serviced through a planned maintenance schedule. Service modules/pedestals are located to provide convenient access to services from all berths. All berths are provided with power and water appropriate to boat type and size.

10

5 Platinum Service modules or pedestals comply with relevant rules/regulations (see TYHA/MIA references) and are suitable for the size and type of craft moored. Modules/pedestals have a high quality consistent design theme throughout the marina, are in as new condition and are serviced through a planned maintenance schedule. Service modules/pedestals are located to provide convenient access to services from all berths. All berths are provided with power and water appropriate to boat type and size.

10

Notes

References TYHA COP V7 P61 MIA: AS/NZS 3004.2:2014 Electrical installations—Marinas and boats

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5.08 Water Supply Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina provides stand pipes which are located at a reasonable and convenient distance from each berth.

2 Gold Anchor The marina provides stand pipes which are located at a reasonable and convenient distance from each berth.

4

3 Gold Anchor Water is provided to all berths, pressure is sufficient for typical boat use. All water service components (taps/hoses etc.) are in very good condition and system in place to minimize hose trip hazards. Water supply methodology and quality must comply with country regulations.

8

4 Gold Anchor Water is provided to all berths, pressure is sufficient for typical boat use. All water service components (taps/hoses etc.) are in very good condition and system in place to minimize hose trip hazards. Water supply methodology and quality must comply with country regulations.

8

5 Gold Anchor Water is provided to all berths, pressure is sufficient for typical boat use. All water service components (taps/hoses etc.) are in very good condition and system in place to minimize hose trip hazards. Where hoses remain connected to supply points a method of tidy storage is in place. Water supply methodology and quality must comply with country regulations.

10

5 Platinum Water is provided to all berths. Water pressure is sufficient for typical boat use. Water use is individually metered. All water service components (taps/hoses etc.) are in very good condition and system in place to minimize hose trip hazards. Where hoses remain connected to supply points a method of tidy storage is in place. Where vessels in excess of 24 meters in length are catered for individual water supply is required with pressure and delivery appropriate for the vessel being serviced. Water supply methodology and quality must comply with country regulations.

10

Notes


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5.09 Availability of Electricity Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Where required electricity should be made available to berth holders supplies must comply with national regulations.

2 Gold Anchor Where required electricity should be made available to berth holders supplies must comply with national regulations.

4

3 Gold Anchor Electrical supplies to all berths as appropriate to vessel need. 6

4 Gold Anchor Electrical supplies to all berths as appropriate to vessel need delivered through pedestals of similar.

8

5 Gold Anchor Electricity use is individually metered. Individual 3 phase power is provided to all berths designed for boats over 24m. All electrical service components including safety devises are in excellent condition. Residual Current Devise protection on all outlets. Power cable and water pipes are managed to prevent trip hazards and to keep the overall ambience of the marina.

10

5 Platinum Electricity use is individually metered. Individual 3 phase power is provided to all berths designed for boats over 24m. All electrical service components including safety devises are in excellent condition. Residual Current Devise protection on all outlets. Power cable and water pipes are managed to prevent trip hazards and to keep the overall high quality ambience of the marina.

10

Notes

References TYHA: COP V7 P54 MIA: AS/NZS 3004.2:2014 Electrical installations—Marinas and boats. MOM Vol 1 & 2

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5.10 Fairway Navigation Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Accommodated craft should be able to enter and depart from their berth with safety considering the prevailing conditions such as strong currents and winds. There is sufficient width for the largest size of vessels regularly using the marina to pass each other comfortably on the main fairways.

2 Gold Anchor Accommodated craft should be able to enter and depart from their berth with safety considering the prevailing conditions such as strong currents and winds. There is sufficient width for the largest size of vessels regularly using the marina to pass each other comfortably on the main fairways.

4

3 Gold Anchor Channel width is at least 30m subject to site specific factors (see TYHA and MIA references). Fairways have sufficient width for safe navigation. Minimum fairway width is 1.5 the length of the largest craft accommodated either side of the fairway; the type of craft using the marina subject to tidal flows; exposed wind conditions and type of berthing: e.g. side to or stern to.

10


10


10

5 Platinum Channel width is at least 30m subject to site specific factors (see TYHA and MIA references). Fairways have sufficient width for safe navigation. Minimum fairway width is 1.5 the length of the largest craft accommodated either side of the fairway; the type of craft using the marina subject to tidal flows; exposed wind conditions and type of berthing: e.g. side to or stern to.

10

Notes


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5.11 Floating Structures Well Secured Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina

Floating pontoons are secured with piles of adequate length and diameter or with chains of a suitable length and strength to ensure that the installation remains stable and safe during all prevailing conditions

2 Gold Anchor Floating pontoons are secured with piles of adequate length and diameter or with chains of a suitable length and strength to ensure that the installation remains stable and safe during all prevailing conditions

4

3 Gold Anchor Floating pontoons are secured with piles of adequate length, diameter and height or with chains of a suitable length and strength to ensure that the installation remains stable, safe and comfortable during all weather conditions.

8

4 Gold Anchor Floating pontoons are secured with piles of adequate length, diameter and height or with chains of a suitable length and strength to ensure that the installation remains stable, safe and comfortable during all weather conditions.

8

5 Gold Anchor Floating pontoons are secured with piles of adequate length, diameter and height or with chains of a suitable length and strength to ensure that the installation remains stable, safe and comfortable during all weather conditions. Piles/anchoring system maintained to a high standard.

10

5 Platinum Floating pontoons are secured with piles of adequate length, diameter and height or with chains of a suitable length and strength to ensure that the installation remains stable, safe and comfortable during all weather conditions. Piles/anchoring system maintained to a high standard.

10

Notes Where fixed marina infrastructure is used then it too should be well secured


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5.12 Design of Pontoons/Jetties/walkways Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Pontoons are stable and maintained to provide safe movement of customers and their provisions under live load conditions

2 Gold Anchor Pontoons are stable and maintained to provide safe movement of customers and their provisions under live load conditions

4

3 Gold Anchor Fingers must have a minimum length so that craft can be moored securely and be of sufficient width to provide a safe platform when boarding or disembarking.

8

4 Gold Anchor Fingers must have a minimum length so that craft can be moored securely and be of sufficient width to provide a safe platform when boarding or disembarking.

8

5 Gold Anchor Pontoons (including piles) are in as new condition with a structured maintenance and cleaning schedule in place. The surface is non-slip in all conditions and free from trip hazards. Pontoon dimensions comply with industry design standards (see TYHA or MIA references), are spacious and stable for safe carriage under live load conditions (including electric buggies if used). The pontoon fixing system is well maintained and is included in the marinas maintenance schedule. All primary and secondary walkways are in new or as new condition and very well maintained. Primary walkways are no less than 2.5m wide but preferably 3m for piers longer than 120m. The ‘clear width’; that being free from obstructions should be wide enough to allow the safe passing of two trolleys. If golf carts are used primary walkways should allow for the safe passage to two carts. Secondary walkways should be at least 1.5m for up to 50m and 2m for 50-120 m. There is no unnecessary clutter on the walkways. All ramps and gangways should have a gradient no more than 1:4 during the majority of the tidal range. There should be an effective non-slip surface on both gangway and tread plate to facilitate comfortable and safe passage.

10

5 Platinum Pontoons (including piles) are in as new condition with a structured maintenance and cleaning schedule in place. The surface is non-slip in all conditions and free from trip hazards. Pontoon dimensions comply with industry design standards (see TYHA or MIA references), are spacious and stable for safe carriage under live load conditions (including electric buggies if used). The pontoon fixing system is well maintained and is included in the marinas maintenance schedule. All primary and secondary walkways are in new or as new condition and very well maintained. Primary walkways are no less than 2.5m wide but preferably 3m for piers longer than 120m. The ‘clear width’; that being free from obstructions should be wide enough to allow the safe passing of two trolleys. If golf carts are used primary walkways should allow for the safe passage to two carts. Secondary walkways should be at least 1.5m for up to 50m and 2m for 50-120 m. There is no unnecessary clutter on the walkways. All ramps and gangways should have a gradient no more than 1:4 at any state of the tide or water state. There should be an effective non-slip surface on both gangway and tread plate to facilitate comfortable and safe passage.

10

Notes


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5.13 Condition of Pontoons/Jetties/Walkways Weighted Score = 12 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina There is a maintenance programme in place to maintain the integrity of jetties and floating walkways

2 Gold Anchor There is a maintenance programme in place to maintain the integrity of jetties and floating walkways

4

3 Gold Anchor The structural integrity is inspected regularly. Immediate action is taken to rectify any issues found such as loose deck boards, connector sets, hand rails, ramps and cleats etc. All inspection covers are well secured and do not present a trip hazard. All cabling and flexible hoses are neatly secured and remain clear of the water at all times. A regular cleaning programme is in place.

6

4 Gold Anchor The structural integrity is inspected regularly. Immediate action is taken to rectify any issues found such as loose deck boards, connector sets, hand rails, ramps and cleats etc. All inspection covers are well secured and do not present a trip hazard. All cabling and flexible hoses are neatly secured and remain clear of the water at all times. A regular cleaning programme is in place to ensure jetties and walkways are in as new condition with no obvious signs of marine organisms, algae or seaweed above the waterline.

8

5 Gold Anchor The structural integrity is inspected regularly as evidenced by a documented and planned maintenance programme. Immediate action is taken to rectify any issues found such as loose deck boards, connector sets, hand rails, ramps and cleats etc. All inspection covers are well secured and do not present a trip hazard. All cabling and flexible hoses are neatly secured and remain clear of the water at all times. A regular cleaning programme is in place to ensure jetties and walkways are in as new condition with no obvious signs of marine organisms, algae or seaweed above the waterline.

10

5 Platinum The structural integrity is inspected regularly as evidenced by a documented and planned maintenance programme. Immediate action is taken to rectify any issues found such as loose deck boards, connector sets, hand rails, ramps and cleats etc. All inspection covers are well secured and do not present a trip hazard. All cabling and flexible hoses are neatly secured and remain clear of the water at all times. A regular cleaning programme is in place to ensure jetties and walkways are in as new condition with no obvious signs of marine organisms, algae or seaweed above the waterline.

10

Notes


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5.14 Mooring Bollards, Cleats or Eyes Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Cleats or eyes are positioned to facilitate secure mooring of boats at every berth and temporary mooring such as at a fuel berth or black water pump out area

2 Gold Anchor Cleats or eyes are positioned to facilitate secure mooring of boats at every berth and temporary mooring such as at a fuel berth or black water pump out area

6

3 Gold Anchor Cleats or eyes are positioned to facilitate secure mooring of boats at every berth and temporary mooring such as at a fuel berth or black water pump out area

6

4 Gold Anchor There are a sufficient number of bollards and/or cleats to cater for the full capacity of the marina. They are specified for the size and type of craft moored, are of a functional design (allowing the safe securing of lines) and are in good condition.

8

5 Gold Anchor There are a sufficient number of bollards and/or cleats to cater for the full capacity of the marina. They are specified for the size and type of craft moored, are of a functional design (allowing the safe securing of lines) and are in very good condition.

10

5 Platinum There are a sufficient number of bollards and/or cleats to cater for the full capacity of the marina. They are specified for the size and type of craft moored, are of a functional design (allowing the safe securing of lines) and are in very good condition.

10

Notes


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5.15 Whalers and Buffers Weighted Score = 3 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Vessels are protected from potential damage due to impact with pontoons/fingers

2 Gold Anchor Vessels are protected from potential damage due to impact with pontoons/fingers 8



5 Gold Anchor Vessels are protected from potential damage due to impact with pontoons/fingers. Whalers or buffers are in as new condition, are designed to complement the ambience of the marina and are very well maintained. Whalers are on all appropriate berth/boat interface surfaces to protect craft from damage due to low speed impact.

10

5 Platinum Vessels are protected from potential damage due to impact with pontoons/fingers. Whalers or buffers are in new or as new condition, are designed to complement the ambience of the marina and are very well maintained. Whalers are on all appropriate berth/boat interface surfaces to protect craft from damage due to low speed impact. Berths or jetties such as fuel stations that receive higher levels of visitation have specific fit for purpose high quality whalers.

10

Notes

References TYHA COP V7 P34 MIA

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5.16 Berthing Protected from Waves and Swell Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina

The marina is protected from prevailing waves or swell and processes are in place to protect boats from damage in unusual weather events.

2 Gold Anchor The marina is protected from prevailing waves or swell and processes are in place to protect boats from damage in unusual weather events.

6

3 Gold Anchor The marina is protected from prevailing waves or swell and processes are in place to protect boats from damage in unusual weather events.

6

4 Gold Anchor The marina is designed and constructed to ensure vessels are protected from waves, swell or wash including that experienced during exceptional weather events. There are clear plans in place to ensure that boats remain safe and secure during both normal and exceptional weather events. Formal procedures are in place as needed to protect boats from damage during unusual weather events.

8

5 Gold Anchor The marina is designed and constructed to ensure vessels are protected from waves, swell or wash including that experienced during exceptional weather events. There are clear plans in place to ensure that boats remain safe and secure during both normal and exceptional weather events. Formal procedures are in place as needed to protect boats from damage during unusual weather events in all wind directions.

10

5 Platinum The marina is designed and constructed to ensure vessels are protected from waves, swell or wash including that experienced during exceptional weather events. There are clear plans in place to ensure that boats remain safe and secure during normal weather conditions. Formal procedures are in place to protect boats from damage during unusual weather events in all wind directions.

10

Notes


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5.17 Suitability and Condition of Workboats Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina All workboats are in a serviceable condition with required safety and operational equipment stored securely on-board. All staff operating workboats are qualified to do so.

2 Gold Anchor All workboats are in a serviceable condition with required safety and operational equipment stored securely on-board. All staff operating workboats are qualified to do so. Marina management are aware of, and comply with, local regulations applied by harbour or navigation authorities.

6

3 Gold Anchor All workboats are in a serviceable condition with required safety and operational equipment stored securely on-board. All staff operating workboats are qualified to do so. Marina management are aware of, and comply with, local regulations applied by harbour or navigation authorities.

6

4 Gold Anchor All workboats are in a good serviceable condition with required safety and operational equipment stored securely on-board. All staff operating workboats are qualified to do so. Marina management are aware of, and comply with, local regulations applied by harbour or navigation authorities.

8

5 Gold Anchor All workboats are in a very good serviceable condition with required safety and operational equipment stored securely on-board. All staff operating workboats are qualified to do so. Marina management are aware of, and comply with, local regulations applied by harbour or navigation authorities. Workboats must be suitable for all tasks expected to be undertaken.

10

5 Platinum All workboats are in an ‘as new’ serviceable condition with required safety and operational equipment stored securely on-board. All staff operating workboats are qualified to do so. Marina management are aware of, and comply with, local regulations applied by harbour or navigation authorities. Workboats must be suitable for all tasks expected to be undertaken.

10

Notes


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5.18 Availability of Fuel Weighted Score = 5 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina If no fuel provision on site marina staff are able to direct customers to the most convenient local fuel service.

2 Gold Anchor If no fuel provision on site marina staff are able to direct customers to the most convenient local fuel service.

6

3 Gold Anchor If no fuel provision on site marina staff are able to direct customers to the most convenient local fuel service.

6

4 Gold Anchor Convenient access to fuel is provided catering for all vessels berthed in the marina. Convenient payment system for local and visiting users. A spillage kit (appropriate for the vessels catered for) is located on the fuel dock. Well positioned signage dealing with the use, storage and spillage of hazardous goods is provided on the fuel dock. If self-service the signage is very clear as to the refuelling procedure including accident/spill procedures. Documented fuel dock operational procedures as part of Marina Operations Plan. (Note: marinas without fuel provision should have convenient access to such facilities as outlined).

8

5 Gold Anchor Very good 7 day a week convenient access to fuel is provided catering for all vessels berthed in the marina in all prevailing weather and tidal conditions. High speed fuel provision if servicing boats in excess of 24 meters. Convenient payment system for local and visiting users. Fuel dock of sufficient size to meet peak time demand: e.g. multi vessels tie up. A spillage kit (appropriate for the vessels catered for) is located on the fuel dock. Well positioned signage dealing with the use, storage and spillage of hazardous goods is provided on the fuel dock. If self-service the signage is very clear as to the refuelling procedure including accident/spill procedures. Documented fuel dock operational procedures as part of Marina Operations Plan. (Note: marinas without fuel provision should have convenient access to such facilities as outlined).

10

5 Platinum 7 day a week access to fuel is provided catering for all vessels berthed in the marina in all prevailing weather and tidal conditions. All fuel related infrastructure on the fuel dock is constructed of high quality materials and in as new condition. High speed fuel provision if servicing boats in excess of 24 meters. Convenient payment system for local and visiting users. Fuel dock of sufficient size to meet peak time demand: e.g. multi vessels tie up. A spillage kit (appropriate for the vessels catered for) is located on the fuel dock. Well positioned signage dealing with the use, storage and spillage of hazardous goods is provided on the fuel dock. If self-service the signage is very clear as to the refuelling procedure including accident/spill procedures. Documented fuel dock operational procedures as part of Marina Operations Plan. (Note: marinas without fuel provision should have convenient access to such facilities as outlined).

10

Notes Fuel berths must have a bunded drip tray and comply with all local, regional and national regulations.


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5.19 Visitor Berthing Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Visitor berthing available

2 Gold Anchor Visitor berthing available 4

3 Gold Anchor Visitor berthing provided including during peak boating season at all times. 6

4 Gold Anchor Visitor berthing provided including during peak boating season at all times. Pre-arranged access for new arrivals with navigation instructions and berthing details provided.

8

5 Gold Anchor Visitor berthing provided including during peak boating season. Pre-arranged access for new arrivals with navigation instructions and berthing details provided. Visiting boats met on arrival. Induction provided appropriate for length of stay.

10

5 Platinum Visitor berthing provided including during peak boating season at all times. Pre-arranged access for new arrivals with navigation instructions and berthing details provided. Visiting boats met on arrival with mooring assistance and concierge provided.

10

Notes

References TYHA: MIA: AS 3962 – 2001 MOM Vol 1 & 2

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Section 3 – On-Water

5.20 Charter/ Boat Hire Weighted Score = 4 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina No charter/boat hire available

2 Gold Anchor No charter/boat hire available 0

3 Gold Anchor No charter/boat hire available on site however marina has information available about local suppliers.

4

4 Gold Anchor No charter/boat hire available on site however marina has arrangements with local suppliers and will connect customers with them.

6

5 Gold Anchor Charter/hire boats/yacht provided on-site or direct vicinity, formal arrangements exist between the charter operator and the marina. Charter/hire boats berthed in area that minimizes risk of accidental collision by inexperienced crews departing and returning to the berth. Service seven days a week in season.

10

5 Platinum Charter/hire boats/yacht provided on-site or direct vicinity where formal arrangements between the charter operator and the marina exists. Charter/hire boats berthed in area that minimizes risk of accidental collision by inexperienced crews departing and returning to the berth. Service seven days a week in season.

10

Notes


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Section 6 - On-Shore

On-Shore

Description This section details all assessment criteria associated with the on-shore facilities at the marina.

Note Where on-shore facilities are provided away from the marina site the assessor will evaluate the convenience to the customer, the formality associated with access and the assistance provided by the marina to access the facilities. The score allocated by the assessor will consider these factors.

Criteria Reference

Restroom Facilities 6.01

Laundry Facilities 6.02

Car Parking 6.03

Food & Beverage 6.04

Access to Provisions 6.05

Retail Facilities 6.06

Availability of Accommodation 6.07

Personal Luxury/Lifestyle Services 6.08

Lift Out 6.09

Hard Standing 6.10

Boat Yard Services 6.11

Dry Stack or Dry Storage 6.12

Availability of Chandlery 6.13

Trolleys and Carts 6.14

Children's Area/Games Room 6.15

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6.01 Restroom Facilities Weighted Score = 12 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina There must be sufficient facilities to cope with the numbers of berth holders and visitors with only limited queuing during peak usage periods. Toilets and showers should be clean. Facilities should be located within easy access of the pontoon access point. Guidance is available in TYHA and MIA guidance documents. Facilities are provided for people with disabilities.

2 Gold Anchor There must be sufficient facilities to cope with the numbers of berth holders and visitors with only limited queuing during peak usage periods. Toilets and showers should be clean. Facilities should be located within easy access of the pontoon access point. Guidance is available in TYHA and MIA guidance documents. Facilities are provided for people with disabilities.

4

3 Gold Anchor Toilets and showers should be clean and comply with TYHA or MIA codes. Facilities should be located within easy access of the pontoon access point. Facilities are provided for people with disabilities.

6

4 Gold Anchor Toilets and showers should be clean, have a scheduled cleaning plan and comply with TYHA or MIA codes. Facilities should be located within 300 meters of the pontoon access point. Facilities are provided for people with disabilities.

8

5 Gold Anchor Marina berthing customer bathroom and shower facilities are of a high specification with quality fixtures and fittings. They are in as new condition, very clean with good lighting and ventilation. The facilities are cleaned regularly to an organised schedule which is on display within the facilities to re-assure customers as to the frequency of cleaning and to ensure that each user has the same high quality experience. There must be sufficient facilities commensurate with the numbers of berth holders. Facilities should be located within 300 meters of the pontoon access point. Guidance on numbers of facilities per berth is available in TYHA and MIA guidance documents. In compliance with national rules and regulations dedicated facilities for people with disabilities must be provided. Where no national rules exist at least one dedicated facility must be provided. Additional ambiance elements such as fresh flowers, fragrance and background music are expected.

10

5 Platinum Marina berthing customer bathroom and shower facilities are of a very high quality design and materials specification with luxurious fixtures and fittings. Additional ambiance elements such as fresh flowers, fragrance and background music are expected. Facilities are in as new condition, very clean with good lighting and efficient ventilation. Towels, quality toiletries and hairdryers/straighteners are provided. A minimum of two of the showers/toilets are en-suite facilities. The facilities are continually monitored and cleaned professionally very regularly to an organised schedule and to a standard determined by the marina management to ensure that each user has the same high quality experience. There must be sufficient facilities commensurate with the numbers of berth holders. Facilities should be located within 300 meters of the pontoon access point. Guidance on numbers of facilities per berth is available in TYHA and MIA guidance documents. In compliance with national rules and regulations dedicated facilities for people with disabilities must be provided. Where no national rules exist at least one dedicated facility must be provided.

10

Notes A Super Yacht marina may need fewer facilities as owners and crew will use on-board facilities


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6.02 Laundry Facilities Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina staff can direct boaters to the nearest laundry facility.

2 Gold Anchor Marina staff can direct boaters to the nearest laundry facility. 4

3 Gold Anchor The marina either has laundry facilities or can direct boaters to a local facility within a 10-minute walking distance

6

4 Gold Anchor An on-site suitable laundry facility/service is provided 8

5 Gold Anchor Modern washing machine(s), dryer(s) and iron(s)/ironing board(s) provided. Cleaning and maintenance schedule in place and on display within the facility. Laundry room or space has good light and ventilation and free from odours. (Note where it can be demonstrated there is no demand for in-house laundry facilities a full-service laundry pick-up and return service should be provided).

10

5 Platinum To boat collection and return laundry services available 7 days a week with dry cleaning service. Where there is a demonstrated demand and expectation of the marina to provide in-house laundry facilities the following is provided: modern as new washing machine(s), dryer(s) and iron(s)/ironing board(s) provided. Cleaning and maintenance schedule in place and on display within the facility. Laundry room has excellent light and ventilation and free from odours.

10

Notes


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6.03 Car Parking Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Parking should be available within a reasonable distance of the marina.

2 Gold Anchor Parking should be available within a reasonable distance of the marina. 4

3 Gold Anchor Designated marina car parking available for customers 6

4 Gold Anchor Convenient car parking must be provided for marina berth holders in line with TYHA and MIA guidance documents. The car parking should be a convenient distance from berths. Car park is clean and tidy, well signposted and secure. Car park surface is in good condition. NB Requirements for parking vary according to the boat types, customer mix and marina market and location.

8

5 Gold Anchor Convenient car parking must be provided for marina berth holders in line with TYHA and MIA guidance documents. The car parking should be a convenient distance from berths and where it is not valet parking or similar must be provided. Car park is clean and tidy, well signposted and secure with parking spaces are clearly marked. Car park surface is in good condition. NB Requirements for parking vary according to the boat types, customer mix and marina market and location.

10

5 Platinum Conveniently situated, spacious car parking must be provided for marina berth holders in line with TYHA and MIA guidance documents within the landscaped setting. The car parking should be within a convenient distance from berths or at berths, where it is not, valet parking or similar must be provided. Car park is exceptional well appointed, clean and tidy, well signposted; secure and has ample lighting. Parking spaces are clearly marked. Some reserved car parking provided as appropriate. Car park surface in as new condition throughout. Requirements for parking vary according to the boat types, customer mix and marina market and location. A separate car park maybe available for crew.

10

Notes


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6.04 Food and Beverage Weighted Score = 16 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina staff able to direct customers to nearby (15 minutes’ walk) catering

2 Gold Anchor Marina staff able to direct customers to nearby (15 minutes’ walk) catering 4

3 Gold Anchor Marina staff able to direct customers to nearby (15 minutes’ walk) catering 4

4 Gold Anchor On-site or local (within 10 minutes’ walk) hot food provision through a café, bar or restaurant

8

5 Gold Anchor Restaurant(s) On-site restaurant(s) seven day a week service during peak periods and five days a week during off peak periods. Restaurant(s) are well presented and fixtures and fittings in as new condition. The food is of a good standard (as evidenced by independent review(s). Range of beverages available. Café(s) On-site café(s) that are clean, well presented and seating is provided in or near the café. A range of quality café food and drinks is available. Restaurant takeaway service Delivery available from local restaurants. Bar(s) On-site bar(s) that are well presented with comfortable seating and ample tables. A good range of beverages including wines are provided. May be integrated within restaurant/dining facilities. Boat Catering Boat catering service for food, drink and associated services available through the marina.

10

5 Platinum The marina must have a comprehensive on site food and beverage facilities. This should include restaurants, cafés and bars. Restaurant(s) On-site restaurant(s) seven day a week service during peak periods and five days a week during off peak periods. Restaurant(s) are very well presented with high quality fixtures, fittings and appointments in as new condition. The food is of a high standard (as evidenced by independent review(s). Wide selection of beverages available. ’Cafes On-site café(s) are clean, very well presented with quality fixtures, fittings and appointments. Good quality seating provided in the café. A range of quality café food and drinks is available. Bar(s) On-site bar(s) that are well presented with comfortable seating and ample tables. A good range of beverages including wines are provided. May be integrated within restaurant/dining facilities. Boat Catering Boat catering service for food, drink and associated services available through the marina and provided directly to the vessel

10

Notes Combined restaurant/café or café/bar is acceptable


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6.05 Access to Provisions Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina Marina staff can direct customers to nearest shops/supermarkets

2 Gold Anchor Marina staff can direct customers to nearest shops/supermarkets 4

3 Gold Anchor Supermarket/grocery/food supplies suitable for boat provisioning accessible in the local area.

6

4 Gold Anchor Supermarket/grocery/food supplies suitable for boat provisioning conveniently accessible. Alternatively, supermarket delivery service is available.

8

5 Gold Anchor Supermarket/grocery/food supplies suitable for boat provisioning onsite or conveniently accessible. Alternatively, supermarket delivery service is available, promoted and supported by the marina.

10

5 Platinum Full boat provisioning services are available from gourmet and quality suppliers ordered through the marina and delivered directly to the boat. Concierge provides advisory service for chefs on local produce and suppliers.

10

Notes


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6.06 Retail Facilities Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor





5 Gold Anchor Retail shopping facilities onsite or within 20 minutes by foot or by vehicle. Includes clothes and or art/craft or similar tourist goods.

10

5 Platinum Retail shopping facilities onsite or within 10 minutes by foot or by car. Includes a quality retail experience including luxury clothes.

10

Notes The assessor should consider if the marina is a destination itself or the area surrounding it is the destination (sometimes a combination of the two). If the surrounding area is the destination then access to it should be investigated.


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6.07 Availability of Accommodation Weighted Score = 8 Essential Criteria

Max. Score 1-10

Descriptor




4 Gold Anchor Accommodation available locally 6

5 Gold Anchor 4 star or greater commercial accommodation within the marina complex or within 15 minutes by vehicle or by foot

10

5 Platinum 5 star or greater commercial accommodation within the marina complex, within 500m walking distance or through provided transport. Accommodation arranged by marina reception staff and concierge service provided to transfer baggage and/or customers.

10


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6.08 Personal Luxury/Lifestyle Services Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina No requirement.



4 Gold Anchor Some lifestyle services available locally 4

5 Gold Anchor Some lifestyle services are available either at the marina or locally. Personal lifestyle services available either at the marina or within 15 minutes by foot or by vehicle at least 5 days per week during the boating season. Gymnasium or fitness centre, Sauna spa, massage/masseur, hair dresser or manicure/pedicure

10

5 Platinum Personal services provided on site which may include; fitness centre (with regular opening hours and modern facilities); swimming pool provided (regular opening hours during swimming season), pool well maintained and modern associated infrastructure and facilities such as tiling, chairs and change rooms. (Note if beach or similar facility provided it likewise be supported with modern associated infrastructure and facilities); Sauna and or spa (with regular opening hours), well maintained and modern associated infrastructure and facilities such as tiling, chairs and change rooms; personal care facilities such as masseur, hairdresser or manicure/pedicure (open seven days a week during peak periods)

10

Notes


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6.09 Lift Out Weighted Score = 10 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina If the marina has lift out facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own lift out they should be able to direct customers towards a local facility.

2 Gold Anchor If the marina has lift out facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own lift out they should be able to direct customers towards a local facility.

6

3 Gold Anchor If the marina has lift out facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own lift out they should be able to direct customers towards a local facility.

6

4 Gold Anchor If the marina has lift out facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own lift out they should have a formal arrangement with a local facility. There must be a plan for emergency lift out of vessels taking on water. Boat wash down facilities are available.

8

5 Gold Anchor On site facilities are operated by trained personnel in a safe operating environment. Operational hour requirements may vary according to boat type, marina market and location, but are clearly defined with emergency procedures displayed. If not on site, access to lift out is formally agreed with local provider and clearly shown. The marina has a duty of care to ensure that any formal agreements include equipment certifications and insurance to the level the marina itself would be required to carry. The marina will make arrangements for its customers if required. See TYHA or MIA references. Boat wash down facilities are available.

10

5 Platinum If the marina has a lift out facility on site, it will be operated by trained personnel that meet the compliance requirements of industry and relevant government agencies. The lift out operates in a safe operating environment free from unnecessary clutter and hazards. Equipment is in as new condition. A documented maintenance plan is used. Operational hour requirements may vary according to boat type, marina market and location, but are clearly defined with emergency procedures displayed. If not on site, but still run by the marina, all organisation, management and work done will be handled by the marina and transference to and from will be by trained and compliant marina staff or with liaison with the skipper/ captain. If a formal agreement with another facility is in place, the marina provides the option to fully organise and manage the transference, work done and return to berth with liaison with skipper/captain of the vessel. The marina has a duty of care to ensure the credentials of the site used are as expected by the marina and clientele. See TYHA or MIA references. Boat wash down facilities are available.

10

Notes Most 5 GAP marina’s will not have onsite facilities to lift out, hard stand repair and maintain boats as this would potentially be impractical and would spoil the ambience of the marina. It is therefore expected either the marina (concierge) or ships agents will have suitable contacts/arrangements in place. The ambience of the marina must not be compromised if on site.

References TYHA: COP V7 P123 MIA: MOM Vol 1 & 2 MIA Straddle Carrier Course

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6.10 Hard Standing Weighted Score = 6 Essential Max. Score 1-10

Descriptor

Gold Anchor Marina If the marina has hard standing the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own hard standing they should be able to direct customers towards a local facility.

2 Gold Anchor If the marina has hard standing the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own hard standing they should be able to direct customers towards a local facility.

4

3 Gold Anchor If the marina has hard standing facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own hard standing they should be able to direct customers towards a local facility.

4

4 Gold Anchor If the marina has hard standing facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their own hard standing they should have a formal arrangement with a local facility.

8

5 Gold Anchor If the marina has hard standing the operations must be delivered by trained people in a safe operating environment and should comply with regional/national standards. If the marina does not have their own hard standing they must have a formal agreement with a local provider to provide these services if required. Hardstand provided within easy access to the marina. Hardstand infrastructure and facilities in good condition. Facility is clean and tidy has a hard surface and has a process in place manage waste effectively. If DIY operations are permitted a process is required to effectively manage this. See TYHA or MIA references

10

5 Platinum If the marina has hard standing the operations must be delivered by trained people in a safe operating environment. Hardstand infrastructure and facilities in excellent condition. It has a high quality hard surface and has a process in place to manage waste effectively. The facility is in keeping with the high quality and standard of the marina; immaculate, tidy and free from clutter. Full management service by the marina is expected to fully organise and manage the boat whilst on hard standing. If the marina does not have their own hard standing they must have a formal agreement with a local provider to provide these services. Hardstand provided within or within easy access to the marina.

10

Notes Most 5 GAP marina’s will not have onsite facilities to lift out, hard stand repair and maintain boats as this would potentially be impractical and would spoil the ambience of the marina. It is therefore expected either the marina (concierge) or ships agents will have suitable contacts/arrangements in place.


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6.11 Boat Yard Services Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina If the marina has boat repair facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their boat repair facilities they should be able to direct customers towards suitable services.

2 Gold Anchor If the marina has boat repair facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their boat repair facilities they should be able to direct customers towards suitable services.

6

3 Gold Anchor If the marina has boat repair facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their boat repair facilities they should be able to direct customers towards suitable services.

6

4 Gold Anchor If the marina has boat repair facilities the operations must be delivered by trained people in a safe operating environment. If the marina does not have their boat repair facilities they must have a formal agreement with a local provider to provide these services.

8

5 Gold Anchor Access to boat repair and maintenance services on site or close by. If the marina has boat repair facilities the operations must be delivered by trained and qualified personnel in a safe operating environment. If the marina does not have their boat repair facilities and services they must have a formal agreement with a local provider to provide these services. See TYHA or MIA references

10

5 Platinum If the marina has boat repair and maintenance facilities the operations must be delivered by trained and qualified personnel in a safe operating environment. If the marina does not have on site boat repair facilities and services they must have a formal agreement with local providers and be able to manage the works with the level of service required for the type of boats within the marina. The marina has a duty of care to ensure the facilities are as expected by the marina and clientele. Every precaution is taken to ensure the boats remain pristine whist in the facility. Valet cleaning is part of the service. See TYHA or MIA references

10

Notes Most 5 GAP marina’s will not have onsite facilities to lift out, hard stand repair and maintain boats as this would potentially be impractical and would spoil the ambience of the marina. It is therefore expected either the marina (concierge) or ships agents will have suitable contacts/arrangements in place.


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6.12 Dry Berthing Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor Storage of boats on the land either in a boat park or stacked. Deployment can be via a self-service slipway or through a full-service facility (either via slipway or mechanical lift).

Gold Anchor Marina If a dry berthing facility is offered the design and construction must allow for the type, size, weight and number of boats stored. The dock facilities must be designed and constructed to support the combined load of fork lift/handling equipment and the maximum boat weight. Fire prevention/fighting equipment must be professionally specified. All relevant staff must be trained and certified and wear personal protective equipment. See TYHA or MIA references.

2 Gold Anchor If a dry berthing facility is offered the design and construction must allow for the type, size, weight and number of boats stored. The dock facilities must be designed and constructed to support the combined load of fork lift/handling equipment and the maximum boat weight. Fire prevention/fighting equipment must be professionally specified. All relevant staff must be trained and certified and wear personal protective equipment. See TYHA or MIA references.

6

3 Gold Anchor If a dry berthing facility is offered the design and construction must allow for the type, size, weight and number of boats stored. The dock facilities must be designed and constructed to support the combined load of fork lift/handling equipment and the maximum boat weight. Fire prevention/fighting equipment must be professionally specified. All relevant staff must be trained and certified and wear personal protective equipment. See TYHA or MIA references.

6

4 Gold Anchor If a dry berthing facility is offered the design and construction must allow for the type, size, weight and number of boats stored. The dock facilities must be designed and constructed to support the combined load of fork lift/handling equipment and the maximum boat weight. Fire prevention/fighting equipment must be professionally specified. All relevant staff must be trained and certified and wear personal protective equipment. A suitable holding pontoon must be available at all states of tide and 24/7. A designated customer lounge/waiting area together with dedicated car parking area adjacent to the holding pontoon and away from main launch operations

8

5 Gold Anchor If a dry berthing facility is offered the design and construction must allow for the type, size, weight and number of boats stored. The dock facilities must be designed and constructed to support the combined load of fork lift/handling equipment and the maximum boat weight. Fire prevention/fighting equipment must be professionally specified. All relevant staff must be trained and certified and wear personal protective equipment. A suitable holding pontoon must be available at all states of tide and 24/7. A designated customer lounge/waiting area together with dedicated car parking area adjacent to the holding pontoon and away from main launch operations. A designated work/maintenance area is available for owners/contractors to work on boats

10

5 Platinum If a dry berthing facility is offered the design and construction must be of a high quality in terms of materials used; the visual aesthetics and it must allow for the type, size, weight and number of boats stored. The dock facilities must be designed and constructed to support the combined load of fork lift/handling equipment and the maximum boat weight. Fire prevention/fighting equipment must be professionally specified. All relevant staff must be trained and certified and wear personal protective equipment. A suitable holding pontoon must be available at all states of tide and 24/7. A designated customer lounge/waiting area together with dedicated car parking area adjacent to the holding pontoon and away from main launch operations. A designated work/maintenance area is available for owners/contractors to work on boats

10

Notes

References TYHA: COP V7 P123/125 MIA: AS 3962 – 2001 MOM Vol 1 & 2

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6.13 Availability of Chandlery Weighted Score = 6 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina provides information about the location of chandlery supplies

2 Gold Anchor The marina provides information about the location of chandlery supplies 4

3 Gold Anchor If the marina does not have their own chandlery they should be able to direct customers towards the nearest outlet.

8

4 Gold Anchor If the marina does not have their own chandlery they should be able to direct customers towards the nearest outlet.

8

5 Gold Anchor If chandlery is not on site then the marina is able to provide a convenient solution for customers to access chandlery supplies.

10

5 Platinum If the marina does not have their own chandlery on site customers should be able to fulfil their needs through the marinas concierge service or ships agents who can arrange delivery direct to the boat.

10

Notes It is recognised that chandlery stores are becoming less viable in marinas due to online competition therefore an alternative solution to accessing chandlery is acceptable.


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6.14 Trolleys and Carts Weighted Score = 5 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina The marina has trolleys or carts to assist in the transport of customers luggage

2 Gold Anchor The marina has trolleys or carts to assist in the transport of customers luggage 4

3 Gold Anchor The marina has adequate trolleys or carts to meet peak period demand. Trolleys/carts are all in good working order.

6

4 Gold Anchor The marina has adequate trolleys or carts to meet peak period demand (see TYHA/MIA references). Trolleys/carts are all of a similar style or design; clean and in good working order. A discrete bay or area is allocated to trolley/cart storage and it is orderly and well maintained.

8

5 Gold Anchor The marina has ample trolleys or carts to meet peak period demand (see TYHA/MIA references); Trolleys/carts are all of a similar style or design; clean and in good working order. A discrete bay or area is allocated to trolley/cart storage and it is orderly and well maintained. In countries were labour (including electric carts) is expected to be provided to clients rather than trolleys the alternative facility or service must be judged at least equal to the facility and service level as referred to for trolleys/carts.

10

5 Platinum The transport of luggage, provisions and guests to and from vessels is facilitated through a customer focussed plan which will include concierge service and the use of electric buggies or similar from car park/reception to vessel and return. Trolleys/carts of high quality design and function and of uniform appearance are available for berth holders and crew to supplement the fore mentioned facilities. A discrete bay or area is allocated to trolley/cart storage and it is orderly and well maintained.

10

Notes


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Section 3 – On-Shore

6.15 Children's Area/Games Room Weighted Score = 3 Essential Criteria

Max. Score 1-10

Descriptor

Gold Anchor Marina No assessment requirement

2 Gold Anchor No assessment requirement 0

3 Gold Anchor No assessment requirement 0

4 Gold Anchor Defined children’s play area and or games room with variety of equipment and or games. Facilities well presented, clean and meet safety standards.

8

5 Gold Anchor Defined children’s play area and or games room with variety of equipment and or games. Facilities well presented, clean and meet safety standards.

10

5 Platinum Defined children’s play area and or games room with variety of equipment and or games. Building and facilities are very well presented, are clean and meet safety standards. Appropriate certification is evident to ensure safe activities

10

Notes


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The Yacht Harbour Association Marine House Egham TW20 8BF United Kingdom p: +44 1784 223817 Email: [email protected] Web: www.tyha.co.uk Marina Industries Association PO Box 1204 Crows Nest NSW 1585 Australia p: +61 2 9439 5806 Email: [email protected] Web: www.marinas.net.au

mailto:[email protected]

http://www.marinas.net.au/

gold anchor scheme detailed criteria by section

Documents