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Going Mobile:Using mobile to enhance care and efficiency

Dickie SweeneySenior Manager, athenahealth

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of physicians use smartphones or tablets to provide patient care.

83%SOURCE: HIMSS Analytics Mobile Technology Survey, 2/2014

How are clinicians using mobile technology?

Professional tasks most commonly conducted by clinicians* via tablet, smartphone, and computer

*Clinicians are defined as physicians, nurse practitioners, and physician assistants. Source: 2014 Epocrates Mobile Trends Report

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Tablet53% EHR/Notes/e-Prescribing

35% Search16% Access a Professional Resource, e.g. Epocrates or

Medscape

Smartphone48% Search

37% Access a Professional Resource,

e.g. Epocrates or Medscape

34% Communicate w/Colleagues

Computer74% EHR/Notes/e-Prescribing

39% Search23% Communicate

w/Colleagues

Considerations for Integrating Mobile

1 Support clinical decision support

2 Enhance practice workflow

3 Collaborate and coordinate with care teams

4 Engage patients

Support clinical decision support

Support clinical decisions

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Clinicals use clinical reference apps to:

• Check drug recommendations for prescribing and safety information

• Check for potential drug-drug interactions• Diagnose and treat conditions• Understand current practice guidelines

Who approved that app?

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The U.S. Food and Drug Administration (FDA) released much-debated guidelines in 2013 to help mobile app developers determine whether their product would require oversight.

Source: PBS Newshour. Available at: http://www.pbs.org/newshour/rundown/fda-regulation-unable-keep-pace-new-mobile-health-apps/

What makes a good app?

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Provide essential, digestible clinical content

Provide multiple layers of clinical content for “one stop shopping”

Are accurate, current, relevant, and unbiased

Allow clinicians to receive and review the clinical information

Look for Mobile Health Apps That:

✔✔✔✔

Epocrates was ranked most trusted by physicians 3 years in a row

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• Confirm prescribing decisions

• View disease monographs • Identify medications • Recommended lab tests

Epocrates was ranked most trusted by physicians 3 years in a row

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Enhance practice workflow

Clinicians can use mobile tools to…

• Work their inbox• Document

patient encounters• View schedules• View patient

charts• Prescribe

medications• Complete

dictation and speech-to-text

Quickly review and view lab documents

View schedule

Order medications

Collaborate and coordinate with care teams

Physicians are using tools from their consumer lives to coordinate care

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82%of physicians indicate the need for better collaboration in patient care

7%no need

11%unsure

42%

Unsecure text messagenon-HIPAA compliant

58%

EHRHIPAA compliant

42%

secure emailHIPAA compliant

71%

phone callHIPAA compliant

Physician Collaboration Tools

@

Source: 2014 HIMSS Analytics Mobile Technology Survey

Secure Text Messaging (STM)

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What to look for:• Developed for health care

industry • Meets HIPAA security

standards• Has an active network of

caregivers• Maintains national directory

of clinicians• Integrated with an EHR

Engage patients

bill paid in the US is the cell phone bill

#1

Patients increasingly expect to engage with their providers through mobile

Low income patients may have greater

access to smartphones than computers

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90%

of US adults own

a cell phone

100% —

90% —

80% —

70% —

60% —

50% —

40% —

30% —

20% —

10% —

0% —

of US adults own a

smartphone

58%

of smartphone owners have used their

phone to look up medical

information

52%

The key to market share is cracking the code on patient engagement and patient experience

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#2#1 #3

The key to market share is cracking the code on patient engagement and patient experience

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#2#1 #3Quality

The key to market share is cracking the code on patient engagement and patient experience

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#2#1 #3Empathy

Quality

The key to market share is cracking the code on patient engagement and patient experience

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#2#1 #3Access

QualityEmpathy

The key to market share is cracking the code on patient engagement and patient experience

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#2#1 #3QualityEmpathyAccess

Patients increasingly expect to engage with their providers through mobile

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Only 0.15% of patients currently self-schedule appointments

athenahealth today

• 62,000+ providers on athenaNet®

• Clients ranging from 1 to 5,000+ providers

• 50 states and 112 medical specialties• $13 billion in client collections per year• Acquired Epocrates March, 2013

28“2014 Best in KLAS Awards: Software & Services,” January, 2014. © 2014 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

#1 Practice Mgmt System

(1-10 physicians)

#1 Practice

Mgmt System

(11-75 physicians)

#2 Practice

Mgmt System (Over 75 physicians)

#2 Ambulatory EMR

(Over 75 Physicians)

#2 Patient Portal

#2 Overall Physician Practice Vendor

2014 Best in KLAS

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As the largest cloud-based network of physicians, we can serve you better.

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