glosary hotel and tourism books
TRANSCRIPT
Unit 10how do you pay?
In this unit 10 of turism book page 22 here found 15 words relating to the theme of "how to pay"; we will find ways on how to pay when making any purchase.
PAYMENT
A payment is the transfer of an item of value from one party (such as a person or company) to another in exchange for the provision of goods, services or both, or to fulfill a legal obligation.
Example:
In my company I did my payments to SRI.
HOLIDAYMAKERS
An example of a holidaymaker is a person who takes many personal trips.a person who is visiting a place for their holiday.
EXAMPLE:
Holidaymakers traveling to different parts of the world buy many souvenirs couple families.
Methods of payment
The way that a buyer chooses to compensate the seller of a good or service that is also acceptable to the seller. Typical payment methods used in a modern business context include cash, checks, credit or debit cards, money orders, bank transfers and online payment services such as PayPal.
Example:
In our store we have different ways of payment at the time of sale.
A card that charges no interest but requires the user to pay his/her balance in full upon receipt of the statement, usually on a monthly basis. While it is similar to a credit card, the major benefit offered by a charge card is that it has much higher, often unlimited, spending limits.
Example:
My PlayStation store games downloaded through the charge card.
CHARGE CARDS
CREDIT CARDS
Credit cards are a convenient substitute for cash or check, and an essential component of electronic commerce and internet commerce. Cardholders normally must pay for credit card purchases within 30 days of purchase to avoid interest and/or penalties
Example:
a month ago, I received a credit card from the Banco Pichincha, now I'm going to buy do not worry about anything.
Check issued by a financial institution which functions as cash but is protected against loss or theft. Traveler's checks are useful when traveling, especially in case of overseas travel when not all credit and debit cards carried by a person will be accepted.
Example.:
A tourist from Canada visited a famous restaurant where I pay with a traveler's check.
TRAVELER´S CHECKS
A card which allows customers to access their funds immediately, electronically. Unlike a credit card, a debit card does not have any charge.
Example:
when making the buying groceries in a supermarket I use my debit card, so give me points to participate in a raffle.
DEBIT CARDS
A personal check is a slip of paper that allows you to make payments from your bank account to companies or individuals. The payment doesn't come out of your account immediately, as it would if you paid using a debit card. Instead, the check must be presented, processed and accepted.
Example:
You can use it to reimburse a friend, pay your gardener or buy groceries.
PERSONAL CHECKS
A transactional deposit account held at a financial institution that allows for withdrawals and deposits. Money held in a checking account is very liquid, and can be withdrawn using checks, automated cash machines and electronic debits, among other methods.
Example:
A checking account may also be called a "demand account" or "transaction account".
CHECKING ACCOUNT
The personally identifiable information is any information that could potentially identify a specific individual.
Any information that can be used to distinguish one person from another, and that can be used to remove anonymity anonymous data may be considered sensitive or insensitive.
Example:
The most important thing for travelers when traveling should always carry a of the identification
IDENTIFICATION
Activity in a bank account. It may be a deposit, withdrawal, payment by debit card or bill payment, a service charge or interest payment.
Example:
On the site web, supporters can use their Visas freely to buy WikiLeaks, as the transaction is handled by a third party.
TRANSACTION
CASH ONLY
Used to describe a payment that you can only make with cash, and not by chequing, bank card, etc.
Example:accepts only cash for the purchase of this beautiful car.
Make someone leave an activity for any particular reason. Away or separate something or someone from a site.
Example:
She withdrew her hand from his. He withdrew his savings from the bank.
WITHDRAW
The activity of buying and selling commodities, products, or services: new systems now being used in business.
Example:
His business is poultry farming.
BUSINESSES
a shop that sells miscellaneous articles appropriate as gifts.
Example:
I'll have a little more tea, just a drop
GIFT STORE
UNIT11WHERE TO GET MONEY
In this unit 11 of Tourism book, here found 15 words relating to the theme of “where to get money"; wherever you go there will always be a bank where we can borrow money.
Are places where people keep their money. An institution offering certain financial services, such as the safekeeping of money, conversion of domestic into and from foreign currencies, lending of money at interest, and acceptance of bills of exchange.
Example:
all the money from our savings is invested in the bank.
bank
Person whose job keeping track of box and meet payments and collections in certain establishments (banks, shops, etc.).
Person whose trade receivables to the amount of customers in certain commercial establishments expenses.
Example:
Branches long been slow to serve customers.
branches
A company´s business hours are the times that the company is open.
Example:
My aunt works in the most prestigious bank of the city, which has many Business hours
Business hours
Automatic teller machine) is a machine that you use to access and withdraw money from your bank account.
Example:
when I take money from the ATM, the ATM a receipt with detailed value.
atm
Personal identificación number, Secret number associated with a person or user of a service through which it is accessed. You could say it's a "Password" number.
Example:
I have a secret number that can access the ATM
Pin number
An input device consisting of a set of keys that are typically numeric and arranged in a grid, as on a cell phone or calculator.
EXAMPLE: Her hand lingered above the keypad of her wardrobe.
keypad
Fees charged to customers for specific services or as a penalty for not meeting certain requirements, such as insufficient funds in a checking account.
Example:
An example of service charge is PayPal charging a fee for one person sending money to another using their service.
Service charge
Is the amount of money it charges the company or person for offering a service. Very important to look at whether this "fee" will be charged a one-time or daily.
Example: when you withdraw money from an ATM and this will not always own
the company charge a service fee.
Service fee
Bank transfer is a way to move money, to be carried out using credit institutions, such as banks
Example: in my work I constantly made bank transfers in the amount of money
that must be deposited in other banks.
Wire transfer
Electronic money refers to money that is exchanged only electronically. Typically, this requires the use of a computer network, Internet and digitally stored value systems
Example: electronic money helps improve the quality of life of the businessman
and people who drive a lot of money.
Money electronic
A day free from work that one may spend at leisure, especially a day on which custom or the law dictates a halting of general business activity to commemorate or celebrate a particular event.
Example: December 25 is an official public holiday
holidAY
important, serious, or significant.
EXAMPLE in this city there is most major bank of this country.
MAJOR
have in or be able to bring to one's mind an awareness of (someone or something that one has seen, known, or experienced in the past).
Example; I remember the screech of the horn as the car came toward me
REMEMBER
To send something electronically is to send something using electric methods
Example: Ursula sends a letter to her friend by mail because it’s faster to send
messages electronically
ELECTRONICALLY
A formal banking or business relationship established to provide for regular services, dealings, and other financial transactions. A precise list of enumeration of financial transactions.
EXAMPLE: Miguel withdraws money from his account.
ACCOUNT
In this unit 12 of turism book page 26 found 20 words relating to the theme of “at the currency exchange office”; All tourists need a place to change money when traveling or out of the cities have other money.
Unit 12at the currency exchange office
A business that allows customers to exchange one currency for another currency. A currency exchange may be a stand-alone business or may be part of the services offered by a bank or other financial institution.
Example:
when traveling to Colombia touched me go to a mall where there was a money exchange office.
Currency exchange office
An interest rate or return below prevailing rates. A below market interest rate may be given to a borrower if he/she has an exceptionally good credit history.
Example: the crime rate rose by 26 percent.
rates
The exchange of one currency for another, or the conversion of one currency into another currency. Foreign exchange also refers to the global market where currencies are traded virtually around-the-clock.
Example: The Exchange Policy and Limited Warranty described above gives you
specific legal rights, and you may also have other rights which vary from state to state.
Exchange policy
a system of money in general use in a particular country.
example: the dollar was a strong currency
currency
The most commonly form of currency used in a country. This usually encompasses the national currency of the country.
Example: Andy needs money fom the country.
Local currency
A release from makes a person not responsible if something bad happens
Example: at this time I turn first sign a release from.
Release form
Lowest amount applicable to a service invoice.
Example;
I received my bill a minimum charge.
Minimum charge
The act of granting certain powers or the authority to carry out a particular task or duty.
Example: for not paying my taxes on time they put me a comission.
commission
Exchange rates
The price of a nation’s currency in terms of another currency. An exchange rate thus has two components, the domestic currency and a foreign currency, and can be quoted either directly or indirectly.
Example: los tipos de cambio en el ecuador son muy difíciles de entender.
Not openly practiced, avowed, engaged in, accumulated, or shown: covert military operations; covert funding for the rebels. See Synonyms at secret.
Example: covert operations against the dictatorship.
covert
the action of receiving something or the fact of its being received. Example: I would be grateful if you would acknowledge receipt of this letter
receipt
Is a place where burochratic processes are made.
Example
I go to the inmigration office to obtain my visa.
OFFICE
Is a method where you give money to save your articles and if you dont want it you money is returned
Example:
I use buy-back to take back my money because I don want mi cellphone anymore
BUY-BACK
Is a person who has a job into an enterprise.
Example:
I am worker because I love my job of machine.
WORKER
Is a land with its own law and limits, where are a society that develop the place.
Example
My country is the best because has a gian biodiversity.
COUNTRY
Is a person who is in ohter country different of his own.
Example:
He dont know about the city because he is a foreign
FOREIGN
Is a system for calculate diferent subjects, for example the metric measurement.
Example:
the economic measure of my Enterprise is good, I have a lot of customers.
MEASURE
an act of coming or going back to a place or activity.
EXAMPLE:
he celebrated his safe return from the war
RETURN
In this unit 10 hotel & catering book found 15 words relating to the theme of “breakfast service”; In this unit we lear about the options and characteristics of breakfast in a hotel
Unit10breakfast service
VOUCHER
A paper that allows people to get items for free.
Example: I went yesterday to buy fast food and gave me a voucher.
BRUNCH
A meal that´s between breakfast and lunch. Example: Saturday I got to eat brunch at the conference.
BUFFET
A meal in which guests serve themselves as much as they want. Example: At the Hilton Colon they serve me lunch buffet.
GRATUITY
Money given as a reward for a service. Example: For the purchase of a sofa I was given a gratuity of not paying the
first month.
CONTINENTAL BREAKFAST
Breakfast usually includes tea or cocoa , milk, pastries or toast , butter and jam.
Example: During a holiday in Quito , my wife was fed with continental breakfast
PASTRY A sweet baked food made of dough, especially the shortened paste
used for pie crust and the like. Example: In the mall , there is a shop selling delicious pastry.
BAGEL It is a traditional bread made from wheat flour and usually have a
hole in the center. Example: The bagel is a snack that I like to eat with a cup of coffee.
REFILL Is an amount of a liquid needed to fill up a container holding a drink. Example: In the bar we have many refills.
BUFFET BREAKFAST
A meal at which guests help themselves from a number of dishes and often eat standing up.
Example: On Sundays, my family likes to go eat buffet breakfast .
PANCAKES
Is a type of bread or crepe made with a simple dough extending generally over the surface of a pan.
Example: My grandmother prepares some delicious pancakes on weekends.
OVER EASY
Turned over when nearly done and fried briefly on the reverse side so that the yolk remains somewhat liquid but with a thin, firm layer on top.
Example: In the mornings at the university generally toast breakfast with eggs
over easy.
SCRAMBLED
Is a dish made with lightly beaten egg and cooked in a pan with oil or butter until it coagulates and forms a sort of lumps.
Example: In cooking classes taught me to cook scrambled eggs with bacon.
FRIED
Cooked in a pan or on a griddle over direct heat, usually in fat or oil. Example: Ambato llapingachos are the typical dish containing potato pancakes
with fried eggs .
COUPON A usually small piece of printed paper that lets you get a service or
product for free or at a lower price. Example: In a raffle held at the bank I earned a coupon shopping in Megamaxi.
UNIT 11IMPORTED
To bring in (merchandise, commodities, workers, etc.) from a foreign country for use, sale, processing, reexport, or services.
Example: Tariffs on imported products are high
in Ecuador.
In this unit 11 hotel & catering book found 15 words relating to the theme of “at the bar”; In this unit we will know about the services that offer the bar in a hotel.
Unit 11AT THE BAR
DOMESTIC BEER
Is a beer that is made in the country in which it is served. Example: The domestic beer in Ecuador is the most recognized brand called
Pilsener.
PITCHER Is a large container with a handle and spout that holds drinks. Example: In the hold of my restaurant I have a pitcher .
HOUSE WINES
Is a cheap wine that is featured by a restaurant and that is not listed on the menu under its usual name.
Example: In the center of my city are several
house wine.
RED WINE
Is a wine that has been made with grape skins and is red. Example: At Christmas, we used to prepare the turkey red wine.
WHITE WINE
Is a wine that is made without grape skins and is pale in color.
Example: The white wine is accompanied with
white foods such as chicken , fish or pork.
WINE LIST
Is a menu of wine selections for purchase, typically in a restaurant setting.
Example: A restaurant may include a list of available wines on its main menu.
CUSTOMER
A person who purchases goods or services from another. Example: In the restaurant that I frequent more I am a customer friendly
COCKTAIL
It´s a alcoholic drink prepared with sweet liquids.
Example: I prefer Cuba libre because it is a cocktail simple and delicious
WINE
It´s a alcoholic drink prepared with aged grapes juice.
Example: The red wine is drinked with meats and White wine is drinked whit fish.
PITCHER
Is a big container where the drinks are served.
Example: Can you serve me a pitcher of ice tea please?.
LIQUOR
a distilled beverage, as brandy or whiskey, as distinguished from a fermented beverage, as wine or beer.
Example: I dont like liquor, because it turns people drunk.
HAPPY HOUR
Is an event that usually success in birthdays, where the people dance crazy songs.
Example: My birthday must have the best happy hour of all times!
BARTENDER
Is the person who serve drinks and cocktails.
Example: This bartender must be the best, it includes a flerking show!
NOTEPAD
It´s a little notebook where it are wrote the orders of the restaurant.
Example: Its impossible! I have mixed the orders in my notepad!
Unit 12meet the kitchen staff
In this unit 12 hotel & catering book found 20 words relating to the theme of “meet the kitchen staff”; In this unit we learn about the integrants an activities that a kitchen has
BUTCHER
Is the person who cuts and sell the meat.
Example: I go to the butcher because I need some meat.
SPECIAL
In a restaurant, a special is a dish what is not prepared every day.
Example: The special of the day is filet mignon with baked potatoes
CUTLERY
Are the instruments that allow catch the food from the dish.
Example: Sorry, where is the cutlery? I cant eat without that
TRAY
is the instrument where the server put the dishes to transport it to the clients.
Example: I cant use this tray, it is broken.
DELIVERY
Is a service of transport of fodd, from the restaurant to the client´s house or job.
Example: This delivery service is amazing, fast and secure.
KITCHEN
Is the area where the chefs prepare the food.
Example: The kitchen of that restaurant is bad, there is dirty and the chefs dont are proffessionals.
FEE
Is a tax that the restaurant get for the service.
Example: A fee for offer this service is the 10%
DIAL
Is an indicator that inform you the measure of some instruments
Example: The kitchen dial shoy that it is overheated.
ATTENDANT
Is a person who hel you depending the situation.
Example: The parking attendant help you to park your car safely.
LATE-NIGHT
Is the time when the restaurant offer some dishes after midnight.
Example: the late-night menú include Burguers and french fries
TOAST
Is a bread inserted between 2 hot plates to give a crispy consistence.
Example: Toasts with peanut butter are the best option for a light breakfast.
ROOM SERVICE
Is a service than consist in bring products like water, food or personal articles, directly to your room
Example: This hotel dont offer room service.
BILL
Is a document that list all the service or product that you use durin you stay.
Example: This bill is so expensive! I reali consume all of this?
HOTEL ADD
Is an extra service that is not included in your touristic pack.
Example: One of the hotel add is a extra bed.
NAPKIN
Is a small piece of cloth that is used during the luchs for protect the vestiment.
Example: My food fall to the floor. I am lucky because my pants are clean thanks to the napkin
GUEST
Is a person who go to an hotel and stay in a room
Example: He is a special guest, becaude is a popular Singer.
SERVICE
Is the act of offer to do different activities in Exchange of money.
Example: I offer the service of catering to parties and weddings.
INSTRUCTION
Is a task that the boos give to a worker for complete a determinated job.
Example: I receive instructions to dont allow enter any people to this área.