global users. global solutions. oracle applications users group (oaug) gail peterson executive...

Global Users. Global Solutions.Global Users. Global Solutions.

Oracle Applications Users Group(OAUG)

Gail PetersonExecutive Director

OAUG


Agenda

OAUG Overview Membership Benefits OAUG Demographics Membership Types OAUG and Oracle Strategic Initiatives/Collaboration Oracle Acquisitions and Integration Value Proposition and Initiatives OAUG Structure Call to Action Upcoming Events OAUG Contacts Q & A


OAUG Overview

Formed in 1990, the OAUG is one of the software industry’s most successful user groups and speaks with one voice for the family of Oracle Applications users.

The OAUG is a global organization that enhances the capabilities of real Oracle users in their day-to-day use and management of the growing family of Oracle Applications by : Enhancing productivity Maximizing investment Influencing the future, pricing, quality, usability and support of

the family of Oracle Applications


OAUG Demographics

100,000 users and partners worldwide 100 affiliated Geographic (Geo) and Special Interest (SIG) Groups Broad representation of products and regions

Global representation: North America South America EMEA Asia Australia


OAUG Demographics – Primary industry

OAUG Membership - Primary IndustryTop Ten Industries Detailed

Remaining Respondents (less than 2.6% of total each) are classified as "Other"

Softw are and Services7%

Healthcare3%

Manufacturing Discrete3%

Utilities3%

Engineering/Construction3%

Softw are Development4%

Finance (Non-Banking)4%

Education6%

Manufacturing7%

Consulting Services20%

Other40%


OAUG Member Companies

General Electric BoeingBest Buy TraneYale University XEROXNordstrom Burlington CoatCity of Las Vegas DellMasterCard StarbucksToshiba EmersonCanon The Gap


OAUG Membership Types

User Members - $595 USD Associate Members - $1,195 USD Individual Associate Members - $325 USD

User and Associate memberships cover entire company

Membership Structures: User company bundles Global affiliations groups (multi-national)

Independent affiliation with OAUG Multiple user groups

Local connections Global reach


The Value of OAUG/Oracle Collaboration

Advocacy and Influence Knowledge and Discussion Forums Communication Education and Training Networking Established Councils of Influence Strategic Oracle Partnership Global Representation of Products Strong, Unified Voice to Oracle Established Infrastructure to Assist with Geo/SIG Operations


Membership benefits

As an OAUG member, your organization will gain:

Full Web site access Collaborative opportunities, advocacy and influence with Oracle Voting on Fusion and Enhancements submissions Exclusive Oracle and partner content White paper database (over 1,600 papers/best practices

repository) Pricing, Support, Quality and Usability Councils Educational and training events Visibility within the Oracle Applications community Education and tools to help support your organization Special conference, sponsorship and event discounts Access to the growing family of Oracle Applications users Global knowledgebase of solutions, offering unique networking

opportunities within a global user community, creating meaningful connections with other users and Oracle Corporation


OAUG/Oracle Strategic Collaborations

Pricing Council Fusion Council

Surveys and scripts for Fusion Enhancements Customer Support Council Community Integration

“Oracle couldn’t be more thrilled with the collaborative, engaged relationship we have with our user groups. These customer groups are dedicated to providing insightful, thoughtful input to help us define the content and functionality of both near-term and long-term application releases.” – Jesper Andersen, Sr. Vice President, Application Strategy, Oracle Corporation


Oracle Acquisitions

Newly acquired companies of Oracle have affiliated under an existing umbrella user group organization: To maintain voice to Oracle To access user group support service To be part of the global Oracle Applications user

community

OAUG has welcomed all new Oracle user group communities Developed Oracle Community Integration Initiative


Community Integration Initiative

Affiliating with OAUG provides new user groups with:

Unified voice to Oracle via established councils of influence

Collaboration among various user groups for Fusion, networking and education

Access to user group support via existing infrastructure

DemantraDemantraPortal SoftwarePortal Software

OAUGOAUG

PeopleSoft/JD Edwards

PeopleSoft/JD Edwards

Retek360Commerce

ProfitLogic

Retek360Commerce

ProfitLogic

E-BusinessSuite

E-BusinessSuite

SiebelSystemsSiebel

Systems

G-LogG-Log

OAUG welcomes and assists all new user groups in integrating into the Oracle community


Oracle Applications User Group Family

E-Business Suite Oracle Retail (Retek, 360 Commerce, ProfitLogic) Portal Software Demantra G-Log PeopleSoft User Groups

Accounts Payable Credit & Accounts Receivable CRM Distributors and Manufactures Government Contracting Healthcare Natural Resources and Utilities Technology

Siebel Systems: Siebel CRM

CG SIG

SCOAUG Siebel Special Interest Group


Strategic Value Proposition and Initiatives

Value Proposition and Transition Taskforce – key initiatives

enhancing member value

Best Practices Repository (User and Associates)

e-Training & e-Learning (real time & on demand)

Vendor Product Awareness sessions

Skills Marketplace

Star Partner Program

Media and Analyst Partnerships (proprietary research)

Global Strategic Partnerships and Expansion


Education, Advocacy and Influence, Support, Networking, Enhancements, Fusion Updates, Oracle Communications, Pricing Influence

Geographic User Groups, Special Interest Groups, Fusion Council, Technology, Member Education, Meetings and Conferences, Transition Team

OAUG Board of Directors and Committees

ORACLE

OAUG Member Benefits

Governance Finance EC

OAUG Support Structure

OAUG Community

Siebel, PeopleSoft, G-Log, ProfitLogic, Oracle E-Business Suite, Oracle Retail, 360 Commerce, i-flex, Portal Software

OAUG Structure, Community and Benefits


Siebel User Group Program

Siebel community of users will be integrated into the existing geographic user groups (Geos) and special interest groups (SIGs) model.

In parallel, Industry and Horizontal groups are being created


SCOAUG Siebel SIG

Affiliated with SCOAUG

SCOAUG represents the South Central Oracle Application Users within the followinggeographical locations - Texas, Arkansas, Louisiana, Oklahoma and parts of New Mexico

Siebel SIG held its inaugural meeting at SCOAUG Fall

Conference in Dallas, Sept. 25th


8:15 a.m. – 9:00 Overview and Customer Introductions SIG Charter and Review of Discussion Topics

Rich Woll, Chair, SCOUG Siebel SIG Executive Vice President, eVerge Group

Gail Peterson, Executive Director, OAUG 9:15 a.m. – 9:30 a.m. CRM For Everyone – Applications Unlimited

Rajesh Khosla, Area Manager, Technical Account Management, Oracle Corporation

9:30 a.m. – 10:00 a.m. Siebel 8 Overview Tom McKie, Senior Technical Account

Manager, Oracle Corporation

SCOAUG Siebel Special Interest GroupAgenda


10:15 a.m. – 10:30 a.m. Upgrade and Migration: Ask the Experts Moderated by Keith Reznicek, Principal TAM, Oracle Corporation

Santiago Arevalo, Upgrade Solutions Architect, Oracle Corporation John Lin, Architecture Specialist, Oracle Corporation Plinio Monteiro, Senior Manager, Expert Services, Oracle Corporation

• Rationale for Siebel upgrade• Siebel enhancements• Upgrade best practices

SCOAUG Siebel Special Interest GroupAgenda


Org Structure for sustaining / Org Structure for project Supporting multiple projects strategies Roles and Responsibilities Data Quality/Cleansing Help Desk Structure Governance Structure / POMP Monitoring Siebel Application Data Conversion High Availability Documenting Requirements / Lops Archiving Strategies Document Management Strategies Implementation methodology

Possible Future Topics


SCOAUG SIG Web Conference

• Web Conference Title: Application Performance Monitoring and Management

• Web Conference ID: 65616018 • Date and Time: January 18, 2007 at 2:00 p.m. CST • Duration: 1 hour, 30 minutes • Teleconference Dial-In Number (toll-free US):

1.888.967.2253 • Teleconference Meeting ID: 583995 • Teleconference Passcode: 583995


Contact Information

• Rich Woll, Chair, SCOAUG Siebel SIG Chair Userid: [email protected]

• Gail Peterson, Executive Director, OAUG Userid: [email protected]

• Contact the OAUG Membership department directly for more information

+1 [email protected]

Website: http://oaug.org


Oracle Consumer Goods SIG

Provides an interactive, customer-driven forum within the consumer goods industry for Oracle’s community of users to engage in discussions pertinent to Oracle, Demantra and Siebel deployments

Facilitate the exchange of ideas across account management applications & processes for:

Trade Promotion Management & Optimization Category Management Retail Execution Customer Volume Planning Demand Planning and Forecasting Marketing ROI Management Customer & Contact Knowledge Management


How Do We Operate?• Minimum quarterly meetings

– 3 Face-to-Face• OpenWorld• Collaborate• +1

– Virtual• Focused topics and/or guest speakers for web

conference

• Ad Hoc– Email distribution list– Collaboration through website


Second Meeting: December 8th, Chicago

• Tied into Siebel CG User Group session on Dec 7th

• Draft High Level Agenda– Discuss CG SIG operations– Review results of topic interest surveys– Review consolidated customer enhancement list with

Oracle PM– Layout plan for upcoming meetings


Possible Future Topics

• Demantra Integration• Account Profiling• Account Plan Creation


Next Steps

• Join the Consumer Goods Special Interest Group

• Provide input on future topics of interest


Contact Information

CG SIG Website: http://cgsig.oaug.org OAUG Website: http://oaug.org

• Rich Mayers, Chair, Consumer Goods SIGemail: [email protected]

• Angélique Moon, Co-Chair, Consumer Goods SIGemail: [email protected]

• Gail Peterson, Executive Director, OAUGemail:

[email protected]

• OAUG Membership departmentPhone: +1 404-760-8173email: [email protected]


Siebel CRM SIG Objectives

Establish a network of contacts and experts outside & within Oracle

Create a forum for sharing Best Practices & Lessons Learned

Facilitate the exchange of ideas across platforms with participation in OAUG CRM Fusion Council


Objectives (continued)

Provide input into product development

Influence Oracle’s focus on future strategic trends in CRM

Align business requirements & issues to present Oracle with geographical & industry desires for future releases


Contact Information

OAUG Website: http://oaug.org

Chris Rapp, Co-Chair, Siebel CRM SIGemail: [email protected]

Gail Peterson, Executive Director, OAUGemail:

[email protected]

OAUG Membership departmentPhone: +1 404-760-8173email: [email protected]


Siebel Star Partner Program

Provides OAUG Associate members with active, integrated participation in OAUG community

Program combines membership, advertising and conference benefits

Six Levels of participation

Contact information: Rodney Johnson, Director, Global Alliances &

Partner Programs Email: [email protected]


Call to Action

JOIN A SIEBEL USER GROUP OR VOLUNTEER TO CREATE ONE

Check for current company membership status with the OAUG If company is currently a member

Create an employee profile If not, JOIN the OAUG

Participate in OAUG leadership councils Provide white papers for knowledge repository and portals Provide content for OAUG publications and eLearning

sessions Participate in COLLABORATE 07 conference

Presentation submissions Take advantage of training and community sessions


Upcoming Events

Global conferences: Japan, India, Latin America, Australia Geo and SIG meetings EMEA Road Show OAUG eLearning

Every Tuesday and Thursday Road to Las Vegas

Partner collaboration in six cities across the country COLLABORATE 07, April 15-19, 2007, Las Vegas, Nevada


OAUG Contacts

Steven R. HughesExecutive [email protected]+1 404-760-4244

Erin KirshteinMember [email protected]+1 404-760-8173

Gail PetersonSiebel [email protected]+1 404-923-8102

Robin E. DahlenAdvertising, Publications, [email protected]+1 404-760-4248

Lynne WeilGeo/SIG [email protected]+1 404-760-4228

Rodney JohnsonPartner [email protected]+1 404-760-2610

James HobbsGlobal [email protected]+1 404-760-2811

Website: http://oaug.org


Q & AThank You!

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