global services location index 2016 | a.t. kearney
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![Page 1: Global Services Location Index 2016 | A.T. Kearney](https://reader031.vdocuments.mx/reader031/viewer/2022030305/58732a141a28ab596c8b5675/html5/thumbnails/1.jpg)
On the Eveof DisruptionThe 2016A.T. KearneyGlobal ServicesLocation Index™
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![Page 2: Global Services Location Index 2016 | A.T. Kearney](https://reader031.vdocuments.mx/reader031/viewer/2022030305/58732a141a28ab596c8b5675/html5/thumbnails/2.jpg)
The 2016 A.T. KearneyGlobal ServicesLocation Index™tracks how attractiveit is to o�shorebusiness servicesto more than 50countries.
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2016 Global Services Location Index™
![Page 3: Global Services Location Index 2016 | A.T. Kearney](https://reader031.vdocuments.mx/reader031/viewer/2022030305/58732a141a28ab596c8b5675/html5/thumbnails/3.jpg)
Six of the top10 countriesare in Asia Pacific.
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2016 Global Services Location Index™
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India (#1) continues to lead the index, followed by China (#2)and Malaysia (#3).
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2016 Global Services Location Index™
![Page 5: Global Services Location Index 2016 | A.T. Kearney](https://reader031.vdocuments.mx/reader031/viewer/2022030305/58732a141a28ab596c8b5675/html5/thumbnails/5.jpg)
The Philippines (#7)has improved its scorethanks to private-publicpartnerships suchas the Next WaveCities Program.
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2016 Global Services Location Index™
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Brazil (#4) has moved up theranking thanks to the depreciationof the real.
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2016 Global Services Location Index™
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Colombia (#20) makes thelargest advance of any countryin the index, thanks to solid gainsin IT/BPO experience and incountry infrastructure.
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2016 Global Services Location Index™
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Poland (#10) moves intothe top 10 this year thanksto a strong improvementin compensation costs.
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2016 Global Services Location Index™
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Ukraine (#24) has moved up17 positions, based in parton more competitive tax andregulatory costs.
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2016 Global Services Location Index™
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Turkey (#21) has consistentlyimproved its scores acrossmost dimensions.
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2016 Global Services Location Index™
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Many call centeroperators find servicequality in South Africa(#48) is superior tothat of onshore centers.
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2016 Global Services Location Index™
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Several global trendshave emerged, as well,most notably roboticprocess automation (RPA)and Business Process asa Service (BPaaS).
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2016 Global Services Location Index™
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RPA and BPaaS are a powerfulsource of disruptive change.
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2016 Global Services Location Index™
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RPA is three times faster thanhumans, with no errors andno absenteeism.
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2016 Global Services Location Index™
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BPaaS may makeoutsourcing accessibleto smaller companies.
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2016 Global Services Location Index™
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Additionally, socialimpact sourcing ison the rise, broadeningthe talent poolto disadvantagedgroups.
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2016 Global Services Location Index™
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For more information aboutA.T. Kearney’s 2016 GlobalServices Location Index,please visit: www.atkearney.com/strategic-it/global-services-location-index
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