global roaming quality platform - remote ireg, tadig, camel
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Global Roaming Quality Platform
- Remote IREG, TADIG, CAMEL and GRQ Testing -
copyright, 2009 Pixip.net GmbH
The proportion of an organisations turnover attributed to international roaming is increasing
Globalization of markets results in an increase in international business
Mobile technology has become the backbone for the flow of information world wide
Mobile Provider Groups are covering continental or global markets
Provider are optimizing roaming services using roaming hub solutions for increasing roaming revenue and reducing operational costs
Quality Assurance is rising to the indispensable basis for Revenue Assurance
Today Roaming represents 3% of voice traffic, 13% of revenue and a full 35% of profit of GSM operators. (source: http://www.polystar.com/OSIX-system/Solutions/Roaming-Assurance)
Background
Growing Roaming Market
copyright, 2009 Pixip.net GmbH
Customers demand the same level of quality at home or abroad
Roaming Partner agreements based on IREG Specifications defined by ETSI
TADIG tests to verify correct billing information
No outbound quality data
No End-2-End Quality of Service Monitoring
No defined process for troubleshooting
IREG
Roaming Quality Assurance
copyright, 2009 Pixip.net GmbH
GRQ
New Framework for roaming SLAs and KPIs for QoS
GSMA GRQ - new framework for roaming SLAs and KPIs for QoS
Roaming services
Inbound and outbound roaming services
Voice (2G and 3G)
Messaging
Data Services (2G and 3G)
GRQ Framework
End-2-End QoS monitoring
Roaming SLA
Standardization of Roaming problem reporting and troubleshooting processes
GSMA Global Roaming Quality (GRQ) Specification
copyright, 2009 Pixip.net GmbH
GRQC
as forerunner of GRQ Model
End-2-End Quality of Service Monitoring without the pressure of SLA contracts
Central Trouble Shooting process supported by Alarming, Ticketing and Reporting System
Bilateral problem solution
Collaboration between roaming partners to analyze problems
Know how exchange directly with other members
Sharing cost model (Inbound / Outbound)
Testing based on standard specifications (IREG, GRQ)
Quality improving processes supported by roaming specialists
Global Roaming Quality Club as the forerunner of GRQ Model
copyright, 2009 Pixip.net GmbH
System Overview
Central Management Platform, Remote SIM Server, On Site SIM Probes
System Architecture
copyright, 2009 Pixip.net GmbH
GIS enabled Remote Probe Management
More then 250 networks in over 700 locations in more then 75 countries
Web based Probe Unit Monitoring
copyright, 2009 Pixip.net GmbH
Iran UAE Pakistan Algeria Bahrain Egypt India Jordan Kenya Lebanon Morocco Nigeria Qatar Saudi Arabia South Africa Tunisia
Australia China Hong Kong Indonesia Japan Korea Malaysia New
Zealand Philippines Singapore Thailand Vietnam
Argentina Brazil Canada Chile Colombia Costa Rica Dominican
Republic Guatemala Panama Peru Puerto Rico Venezuela
Austria Belgium Bosnia Bulgaria Cyprus Croatia Czech Republic Denmark Finland France Germany Greece Hungary Ireland Israel Italy
Luxembourg Montenegro Netherlands Norway Poland Portugal Romania Russia Federation Slovakia Spain Serbia Sweden Switzerland Turkey United Kingdom United States
Worldwide Network of 2G / 3G Test Probes
copyright, 2009 Pixip.net GmbH
Central Management Platform
Web based Test Definition, Test Result Analysis, Trouble Shooting
Web based personalized test
management
Real time monitoring and trouble
shooting
Ticketing and Collaboration
GIS based information
KPI / KQI based monitoring
Report distribution
Report collaboration
Report archiving
Full text search engine support
Document management features
Event based messaging
Web based Report Designer
copyright, 2009 Pixip.net GmbH
Remote SIM Server
Centralized SIM card Management
No fix SIM card in the test probe
Virtual SIM card transfer
Very efficient test methodology
simultaneous access to over 400
Smartcards in one single server
supports ISO/IEC 7816 compatible
Smartcards in ID-000 format including
GSM SIM and PKI/Crypto cards
Any number of Arrays may be combined
to form large Smartcard/SIM storages
SIM Array
copyright, 2009 Pixip.net GmbH
Test Scenario Library with more 200 Test Scenario including IREG, TADIG and GRQ Tests
IREG, TADIG and GRQ Tests
Test scenario library
The most comprehensive testing
environment
Basic Call
Supplementary Services
IVR
Voice Quality
Push To Talk
SMS, MMS
WAP
VMS, RingBackTones
USSD
FTP, PING, HTTP
Email, IM
Video Telephony
Video Quality
RTSP
DSL, VoIP
2G / 3G
IN / CAMEL
VAS
Portal Testing
Handset Simulation
Test case library
copyright, 2009 Pixip.net GmbH
KPI / KQI based Monitoring
Real Time Monitoring – Trouble Shooting
Multi-leveled monitor view
Grouping based on type of service (SMS,
MMS, WAP,etc.)
Grouping based on underlying network
technology (GSM, GPRS, UMTS,etc.)
Service view – all services at a glance
Operator view – all operators at a glance
Inbound and outbound view
Direct access from a real-time to a historic
view (use past experiences to support
analysis)
KPI / KQI based monitoring Web based Monitoring
copyright, 2009 Pixip.net GmbH
KPI Charts, Location based data visualisation, Severity based visualisation
Wide Range of Visualisation Possibilities
Severity Visualisation
XML/XSL based dashboards
Location based view
Adobe Flex based charting
GIS based visualisation
On mouse over preview
Drill down capability integrated
KPI/KQI based views
Monitor grouping
copyright, 2009 Pixip.net GmbH
False alarms are avoided through an intelligent alarming system
Alarming / Ticketing
At least 20 values for analyse is
required
Only when the last 4 results have failed
is the critical alarm triggered
The threshold value is increased
between 0:00 and 6:00
Alarm severity can be flexible defined
Define alarm filters flexibly
Alarm should only be sent once with a 2 hour
period
Alarm is only send when no open ticket
currently exists
Alarm should not be sent until the following
day
Only SNMP Alarms are activated
Problem tracking using integrated ticketing system
copyright, 2009 Pixip.net GmbH
Drill Down using GPS data
GIS based information
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Significant Information through connecting Real Subscriber Data – xDRs, Billing Data and Statistical Data
Drill down to the real subscriber data
copyright, 2009 Pixip.net GmbH
KPI / KQI based Reporting
Reporting – Long Time Analysis
Daily, Weekly, Monthly Reports
Ad Hoc Reporting
Report export features
Report distribution features
KPI / KQI based reporting (SLA Management)
Report archiving features
Report collaboration – communicate about specific errors
Drill-down features
Integrated product from the leading Business Intelligence provider, Business Objects.
Web based Reporting
copyright, 2009 Pixip.net GmbH
Global Roaming Reports - Inbound / Outbound
Cross Provider Roaming Reports
copyright, 2009 Pixip.net GmbH
All Services - Inbound and Outbound View
Inbound / Outbound View
copyright, 2009 Pixip.net GmbH
Full Filtering Capabilities
Filter Capabilities
copyright, 2009 Pixip.net GmbH
Bilateral Problem Tracking
Report Collaboration
Report Collaboration
copyright, 2009 Pixip.net GmbH
Zero Administration Features
Zero Administration
Reusable Scenario Definition
Remote Software Update
3 Layer Watchdog
Remote Probe Control
Control over SMS
Remote Configuration
Web based Envirnoment
Central Application Server
Plug ‘n play probes
Unattended Test ProbesProbe Unit Management
copyright, 2009 Pixip.net GmbH
Platform Sharing – Cost Saving
Intra-Group Roaming
Predestined for mobile provider groups
Central web based management platform
and database
Personalized access
Resource management
Separated test probes
Separated SIM Arrays
Central Management Platform
User Group
User Group
User Group User Group
copyright, 2009 Pixip.net GmbH
Remote On Demand Test Execution using Standalone Client
Remote Ad Hoc Testing
Remote On Demand Testing
Access to worldwide distributed test probes
Rapid Test Parameter changing
Rapid Test Scenario Design
Design Once Run Everywhere
Scenario Exchange with CU via XML
IP
Standalone Client GUI
SOAP/SSH/XCP
Standalone / On Demand Testing
IP
IP
IP
copyright, 2009 Pixip.net GmbH
Roaming Test covering all important locations such as airports, hotels
Roaming Drive Test
Test Equipme
nt
Test Result Analysis
copyright, 2009 Pixip.net GmbH
Competitive Edges
Central trouble shooting process supported by integrated Alarming and Ticketing system
Low cost test probes providing higher quantity of locations
Network independent test probes (2G/3G)
Small sized test probes for better portability and easy distribution
VIP Customer Care support utilizing test probe on a USB-stick (brand new)
The most comprehensive Reporting Environment providing Collaboration Features
Already in use by provider groups for their In-Group Roaming QoS management
Most comprehensive end-to-end test library
Enterprise Platform covering both top-management and technicians requirements
Thank you for your attention