www.outsource-manager.co.uk

A free workshop and Master Class in outsourcing for those either considering off-shoreand/or shared service provision for the first time or reviewing the delivery of servicesalready in place to gain the maximum benefit.

Attendance of the first two seminars is free-of-charge; however spaces will be limited so register today. Places will be allocated on a first-come, first-served basis.

Global Partnerships-Maximising the Benefits of OutsourcingMaster Classes in Outsourcing and Off-Shoring

A series of seminars from the University of Greenwich and Assessment Tomorrow.

Thursday 4 March 2010 - Central LondonWednesday 14 April 2010 - Greenwich

IntroductionMany small to medium sized companies outsourcetheir accounting or payroll, call centre or logisticsfunctions. Whilst larger companies turn to outsourcingto cut costs or deal with fluctuations in demand. Inresponse, entire industries have evolved to servecompanies' outsourcing needs.

But how many managers really understand the benefitsof outsourcing and the issues around managingeffective and efficient business relationships andpartnerships in a global environment?

Cost reduction is important but so too are a raft ofother factors, often more so and providing real benefitsin terms of cost and risk management, responsiveness,innovation and extended service capabilities.Outsourcing is essentially a strategic approach.Although the decision to outsource may be driven by agoal of reducing costs, expanding service provision tocustomers to smooth out fluctuations in demand orprovide extended cover, it is about the need to makemore efficient and effective use of labour, capital,technology and resources.

The decision to outsource demands a number of keyjudgements around service levels, risks, costs andchange management, These Master Classes aim tointroduce options for selecting and implementing asuccessful outsourcing policy. Aimed at enterpriseseither considering outsourcing for the first time orwishing to review their current provision, these MasterClass seminars will address the key issues and look atcase studies of those with experience of serviceprovision in the outsourcing industry.

About the Master Class seminarsAim of the seminarsThe challenge for those wishing to adopt outsourcing isto ensure a smooth transition whilst realising the fullbenefits and advantages of outsourcing. Theseseminars provide an invaluable examination of the keyissues, presenting information about how to manageadoption process and realise the benefits ofoutsourcing with practical advice and expert opinion.

The reasons for attending • To understand the fundamentals behind outsourcing

and how to successfully manage relationships

• To evaluate the options for outsourcing and theimpact of the decision on the organisation

• To consider the process for selecting, purchasing andimplementing outsourcing solutions

• To share experience and best practice

Seminar format

• A series of presentations by leading experts on keytopics

• An active question and answer/discussion panelapproach

• An opportunity to discuss effective and efficientmanagement of these global relationships

• A forum for delegates, speakers and sponsors tonetwork and exchange ideas and information

Agenda*

08:30 Registration and welcome by the University of Greenwich

09:15 Outsourcing: an introduction - truths and myths presented by Andy Rogers, Board Member ofthe National Outsourcing Association

09:55 Proactive Management of Relationships presented by Dennis Preston, Anagram

10:20 Cultural Aspects of Doing Business Internationally presented by Rahul Bishnoi, ADVAIA

10:45 Coffee break and networking opportunities

11:00 Working across borders: Case Studies and Service Provision including Michael Latimer,Managing Director, SALESREPUBLIC

12:30 Questions and answers session and open debate around key issues

13:00 Lunch and networking opportunities

14:00 Close

A copy of all presentations will be provided to the delegates at the end of the seminar, along with supporting material.

*Subject to change, please go to www.outsource-manager.co.uk for up-to-date information

Hosts and OrganisersThe Centre for Indian Business at the University ofGreenwich provides easy access to knowledge andunderstanding of the Indian business world and acts asa hub where people can network, discuss and accessa wealth of information. The centre works closely withinstitutions, industry and its communities to forgestrong and mutually beneficial knowledge links withIndian business and business education through thecentre into UK and Europe. The centre is situatedwithin the Business School at the University ofGreenwich and draws on its expertise in generatingand applying practical knowledge, as well as new andinnovative techniques, to business needs.

Assessment Tomorrow is one of the leadinginternational organisers of conferences and seminars inthe field of IT and Business Services to supporteducation, training and business. It has workedinternationally for a number of years across borders inboth South East Asia and India. Drawing on expertisefrom the UK, Europe and worldwide, it organisesconferences and seminars aimed at providing policyand decision makers with the opportunity to debatekey issues and investigate the latest developments.

Interested in attending and learning more about thebenefits and issues involved in outsourcing andworking across borders – complete the registrationform or register online at www.outsource-manager.co.uk.

Please feel free to call us if you wish to discuss thisexciting event in more detail.

Jeff Ross+44 (0) 7785 920392jeff@assessmenttomorrow.com

Tim Gore+44 (0) 7540 114197T.Gore@greenwich.ac.uk

www.gre.ac.uk/cibwww.assessmenttomorrow.comwww.outsource-manager.co.uk

Registration Form

Global Partnerships - Maximising the Benefits of Outsourcing

Master Classes in Outsourcing and Off-shoring

Registration fee: Free of charge

Three easy ways to register:

1. Fax this form to +44 (0) 1992 448588

2. Register online at www.outsource-manager.co.uk3. Post this form to Assessment Tomorrow 5 St. Catherine’s Road, Broxbourne Herts EN10 7LG England UK

Please register _______ delegates on 4 March 2010 at John McAslan + Partners, 7–9 William Road, London NW1 3ER

Please register _______ delegates on 14 April 2010 at The University of Greenwich, Old Royal Naval College, Greenwich SE10 9LS

(please indicate seminar of choice)

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