911 towns and villages

260 municipalities

98.5% of the territory of the country

960 libraries

2009

2010

2011

13,942 units of equipment

4,935 pointsfor free-of-charge access to the Internet

3,740 trained librarians prepared to assist users in their work with technology

NewICT-based services in

8 thematic areas

e-entertainment e-education

e-culture

e-employment

e-health

e-communication

e-governmente-business

3 surveys

aiming to assess Program impact on people’s lives

2010

2012

2013

4 target groups

Librarians

Library users

Population of the country

Local business, administration and

partners

THE MOST IMPORTANT ASPECTS OF PROGRAM IMPACT ON USERS’ LIVES

OVER 5,900,000 LIBRARY VISITS IN 2013

4,397,771

4,844,582

5,170,647

5,823,999

5,941,8972013

2012

2011

2010

2009

2009

2013

of all visits to public libraries in Bulgaria in 2012 are in the target libraries

35% growth

72%

OVER 614,000 LIBRARY USERS IN 2013

458,663

416,513

464,886

541,748

614,5302013

2012

2011

2010

2009 2009

2013

78-81% of usersvisit libraries more often

over 2/3 – because of computers

35% growth

target libraries

population

56%

44%

44%

56%

Gender male female

7-10 y.

target libraries

population

11%

10%

21%

24%

25%

30%

42%

36%

Age 7 y. 8 y. 9 y. 10 y.

target libraries

population

73%

91%

13%

6%

13%

4%

Ethnic Group Bulgarian Turkish Roma other

n: people, using library at least once a month, target libraries – 830 people;

population – 140 people

MORE ABOUT USERS

target libraries

population

55%

46%

45%

54%

Gender male female

target libraries

population

41%

32%

40%

43%

19%

25%

Age 11-12 y. 13-15 y. 16-18 y.

target libraries

population

74%

87%

13%

8%

11%

6%

Ethnic Group Bulgarian Turkish Roma other

n: people, using library at least once a month, target libraries – 855 people;

population – 318 people

11-18 y.MORE ABOUT USERS

target libraries

population

81%

95%

10%

3%

5%

4%

2%

Ethnic Group Bulgarian Turkish Roma other

target libraries

population

26%

35%

62%

60%

12%

5%

Educational Level higher secondary lower

target libraries

population

22%

12%

34%

30%

19%

23%

10%

16%

14%

19%

Personal Incomeno income up to BGN 300 BGN 301-500 over BGN 500 no answer

n: people, using library at least once a month, target

libraries – 814 people; population – 145 people

Over 18 y.MORE ABOUT USERS

4 TIMES MORE INTERNET USERS IN PUBLIC LIBRARIES

7-10 y. 11-18 y. 18+ y.

1.8%

4.6%

0.8%

7.3%

11.1%

4.1%

20102013

n: population, 2013: 7-10 y.-400 people; 11-18 y. - 800 people; 18+y.-1200 people; 2010: 7-10 y.-274 people; 11-18 y.-607 people; 18+y.-1003 people

In total, over 321 000 people or 4.7% of population over 7 years of age

98 000 PEOPLE CLAIM

THE LIBRARY IS THEIR ONLY OPPORTUNITYTO ACCESS COMPUTER AND THE INTERNET

▪ Among them:▪ Roma represent 34% of children, 31%

of youth and 12% of adults, ▪ the unemployed are 31%,▪ pensioners are 27%, ▪ people with secondary or lower

education are 28%.

INCREASED USAGE OF NEW SERVICES

TOPE-

SERVICES

е-entertainment for the children

е-education for the young people

e-communication for the adults

GROWTH of the share of people who have used at least one new service:

60%2012

88%2013

GROWTH OF TRADITIONAL SERVICE USAGE AS WELL

users population users 2

population2

3.3

0.9

2.5

1.8

3.2

1.0

2.4

1.71.8

0.5

2.0

1.4

18+ y.

11-18 y.

NEW SERVICES TRADITIONAL SERVICES

n: library users, 2013 г.: target libraries: 7-10 y.- 844 people, 11-18 y.- 862 people, 18+y. - 843 people; population: 7-10 y. - 182 people, 11-18 y. - 490 people, 18+ y. - 327 people.

LIBRARIANS SUPPORTING USERS IN EACH LIBRARY

2013

2012

2010

0.4%

7%

23%

47%

47%

58%

39%

34%

9%

14%

12%

10%

none one two three and more

n: librarians, 2013 - 502 people; 2012 – 844 people; 2010 – 798 people

THE NEW OPPORTUNITIES IN THE LIBRARIES AND THE DILIGENT WORK OF LIBRARIANS CHANGED PEOPLE’S LIVES

THIS IS HOW LIBRARIES DID IT. THEY…

STIMULATED PEOPLE TO WORK ACTIVELY WITH COMPUTERS AND THE INTERNET

477 000 people started

using technologies more often

397 000 people

read more

61% of youth

and 76% of adult users

saved money

As a result:

HELPED PEOPLE STUDY AND IMPROVETHEIR QUALIFICATION

Students increased their achievements at

school

161 000 users improved their work

qualification

40 000 people increased their

incomes

As a result:

GAVE PEOPLE NEW PERSPECTIVES IN JOB SEARCH

As a result:

19 300 people

received job offers

SUPPORTED PEOPLE IN THEIR SEARCHFOR HEALTH-RELATED INFORMATION

As a result:made informed health-related decisions

118 000

people

improved their health status

114 000

people

FACILITATED ACCESS TO ADMINISTRATIVE SERVICES

As a result:

93 000 people

• saved time in communication with local and central authorities

11 700 people

• received financial aid or another type of social assistance

STRENGTHENED RELATIONSHIPS IN FAMILIES AND COMMUNITIES

As a result:

Over 347,000 people communicate more often with their friends, relatives and family

Over 60% of young people and over 80% of adult library users:• feel more informed about public and civic activities,• participate more actively in local community life.

IMPACT IS EVEN HIGHER FOR THE VULNERABLE GROUPS

Communication

Community Integration

Better Qualification

Job Search

Income

GLOB@L LIBRARIES - BULGARIA

▪ Increased NUMBER OF VISITS at the target libraries

▪ Encouraged INTERNET USAGE at the libraries

▪ Stimulated USAGE OF TECHNOLOGIES

▪ Motivated users to use MORE SERVICES at the libraries

▪ Provided EQUAL OPPORTUNITIES for global information society integration

▪ Encouraged people to COMMUNICATE MORE and stimulated local community development

Gave a chance for BETTER LIFE!

THANK YOU!