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IndexWhat is Berlitz Global Leadership Training? . . . . . . . . . . . .3
Who In An Organization Needs Global
Leadership Capability? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
What Conditions Make Global
Leadership Capability Necessary? . . . . . . . . . . . . . . . . . . . . .5
Where Are Global Leadership
Capabilities Important? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Global Leadership Capabilities . . . . . . . . . . . . . . . . . . . . . . . .7
Berlitz Global Leadership Training Solutions . . . . . . . . . . .8
Customized & Integrated Solutions . . . . . . . . . . . . . . . . . . . .8
Is this for individuals, teams or organizations?. . . . . . . . . .9
Global Reach, Global Footprint,
Global Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
What Clients Have To Say About
Berlitz Global Leadership Training . . . . . . . . . . . . . . . . . . . .10
Perspective on Global CompetenciesCROSS CULTURAL UNDERSTANDING
Logical Thinking, Analytical Skills
Vision Setting, Ability to Abstract,Global Team Building
Ethics, History,Religion, Philosophy
Network
HANDLE AMBIGUITY & LEVERAGE DIVERSITY
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What is Berlitz Global Leadership Training?
Global Leadership capabilities are necessary for anyone who needs to work effectively with colleagues and teams from diverse backgrounds.
Berlitz Global Leadership
Training is a suite of
capability development
solutions which equips
Global Leaders with the
skills they need for global
success. It provides
personnel at all levels of
an organization with the
necessary communications,
intercultural agility and
inclusive leadership skills
to successfully achieve their
objectives in a complex
global environment. For
international success in the
present day, Berlitz – and its
many clients – understand
that simply acquiring
language skills is not
enough. Once language
skills are acquired, an
additional layer of
opportunities around
contextual communication
skills, managing diversity
and inclusion, and
leadership skills must
be addressed.
What is ‘Global Leadership’? Ask any group of people for a list of basic leadership traits
and they will suggest competencies such as (but not
necessarily limited to):
�Establishing�� Motivating�and�a�vision� mentoring�people
� Defining�a�� Critical�� common�goal� thinking�skills�
� �Communication� Business�acumen�and�� �skills� content�knowledge
among others, depending upon the context.
However, each of these activities is made more complex and
challenging when operating at a global level, where factors
such as language, communication style, and culture come into
play. Global Leaders need to be able to execute their leadership
duties successfully with teams of people from highly
diverse linguistic, cultural, ethical, religious and business
practice backgrounds.
The distinguishing factor of Global Leadership is the
ability to recognize, adapt to and harness diversity and
manage inclusion. The creation of Global Leadership
capabilities at all levels of an organization is critical to success
in a complex and fast-changing global business environment.
3G L O B A L L E A D E R S H I P T R A I N I N G
4 G L O B A L L E A D E R S H I P T R A I N I N G
“Leadership is a process of social influence in which one person is able to enlist the aid and support of others in the accomplishment of a common task.”
— ‘An Integrative Theory of Leadership’, 1997, Dr. Martin Chemers, University of California, Santa Cruz
If leadership is a ‘process’,
it then can be considered as
a set of ongoing activities,
which are ‘learnable,’ and can
be practised. One person
might be able to enlist the aid
and support of others – but
achieving this is never
guaranteed. In order to
accomplish this successfully,
there are approaches which
leaders can acquire to
increase their chances of
enlisting others’ help and
support. Leadership is
primarily a social – and
therefore human and
cultural – activity.
Global Leadership
responsibility has traditionally
been considered the preserve
of the select group of people
within an organization whose
job titles contain words like
‘Chief’, ‘Officer’, or ‘Vice
President.’ These executives
understand, however, that
they cannot drive change
alone. To truly drive change,
all levels of an institution
need to develop appropriate
Global Leadership capability.
“Enlisting the aid and
support of others in
the accomplishment
of a common task” is
not limited to senior
management – everyone
in an organization needs
to be able to do this.
Global Leadership has
as much to do with human
interaction as it does with
hierarchy.
In organizations using matrix
reporting structures, this is
particularly true – the relative
seniority of an individual may
change, depending on what
virtual team or project they
happen to be working on, so
hierarchical lines can become
blurred. What matters most
is the ability of individuals
and teams to successfully
work together across
linguistic and cultural
boundaries.
In order to establish,
communicate and share
a vision, promote critical
thinking– and motivate
others towards doing
the same – in a global,
multicultural context,
Global Leadership
Capability is required.
A Global Leader is
an individual with the
language, communication,
multicultural, inclusive,
and technical competencies
necessary to enlist the
aid and support of others
from diverse cultural
backgrounds in a global
environment – and is
not necessarily defined
by hierarchy, rank
or pay grade.
Who In An Organization Needs Global Leadership Capability?
Organizations (and the individuals and teams within them) striving for success in today’s
globalized world face an increasingly complex set of challenges. These challenges relate both to
their external environment and to internal considerations.
5G L O B A L L E A D E R S H I P T R A I N I N G
What Conditions Make Global Leadership Capability Necessary?
These conditions mean that
people with leadership responsibility
operating within a global environ-
ment cannot afford to allow a lack
of Global Leadership capability to
delay action, delivery, or contribute
to lost business opportunities.
The answer to successfully
embracing and overcoming these
challenges does not lie solely in
harnessing technology, innovation
and process integration. In recent
years, a lack of Global Leadership
capability to effect change within
organizations has replaced
‘technology’ and ‘innovation’ as the
overriding concern cited by CEOs
and senior managers. Within world-
wide labor markets, competition is
intensifying between (and within)
organizations for Global Leadership
capability and experience.
The ability to operate successfully
at a global level is a differentiating
factor for organizations in their
marketplaces, for teams within their
organizations, and for individuals in
their own careers.
The differentiating factor for
Global Ready Leaders, Global
Ready Teams, and Global Ready
Workforces is the ability to manage
and harness diversity and inclusion
– in Communications, Culture,
and Leadership.
Factors such as:
the�impact�of�internet-related�IT�&��telecommunications�on�the�pace�of�world��events�and�business�conditions
increasingly�multicultural�team/�organization�composition
the�increasingly�blurred�boundaries��between�geographies�and�markets
increasingly�rapid�formation�of�teams��and�high�expectations�of�rapid�delivery
the�increasing�removal�of�barriers��to�international�trade
the�shifting�trend�from�localization�to��delocalization�(and�vice�versa)�in�many��companies�and�industries
the�increasingly�rapid�global�impact��of�unforeseen�events
the�changing�emphasis�from�the�traditional��view�of�‘personnel’�to�a�more�evolved��view�of�‘human�capital’
social,�economic,�and�political�change
globalization�of�supply�chains
Mean that:
Organizations�and�individuals�need�to�be��able�to�collaboratively�assess,�adapt�and�act
Individuals�at�all�levels�of�an�organization��increasingly�need�to�operate�in�a�multicultural,�multilingual�context
Organizations�and�individuals�which�in�the��past�might�not�have�operated�internationally��or�globally�now�can�and�must
Local�management�and�global�management�need�to�be�much�more�closely�connected��now�than�in�the�past
6 G L O B A L L E A D E R S H I P T R A I N I N G
Where Are Global Leadership Capabilities Important?
Organizations where ambiguity is a defining
characteristic of the working environment –
and in which individuals need the skill set
and outlook to successfully operate within
that ambiguity
– AMBIGUITY MANAGEMENT
Organizations with increasingly complex
and diverse structures, where hierarchy is
a decreasingly important factor in human
interactions and is being replaced by
understanding, persuasion and
influencing capabilities
– AGILITY IN COMPLEX ENVIRONMENTS
Organizations which are changing either due
to mergers, acquisitions or the formation of
alliances which mean that personnel need to
quickly assimilate and adapt to new realities
– RAPID VALUE CREATION
Organizations in which new teams are formed
from a broad talent pool and need to come
together and begin delivering quickly
– RAPID TEAMING
Organizations in which alignment and
engagement across the whole organization
is central to success
– ORGANIZATIONAL ALIGNMENT
& ENGAGEMENT
Organizations which need to translate, adapt
and execute global strategies consistently
within very different local environments
– EXECUTION OF GLOBAL STRATEGIES
7G L O B A L L E A D E R S H I P T R A I N I N G
Berlitz Global Leadership Training provides competitive competency development in three key areas:
Global Leadership Capabilities
Communication
Acquiring�the�necessary�
language�and�incremental�
communications�skills�for�
particular�markets�and��
context-specific�activities�
(delivering�presentations,�
conducting�negotiations,�
managing�meetings,�etc.)�
Leadership
Developing�global�business�
knowledge�and�acumen
Acquiring�market-specific�
business�practice,�knowl-
edge�and�insights�to��
maximize�the�chances�of�
success�when�entering�a��
�new�marketplace�
Acquiring�and�practicing��
Inclusive�Leadership�skills
These represent the foundations of Global Leadership capability. Berlitz Global Leadership
Training solutions equip individuals and teams at all levels of an organization with the skills
they need at each level of this model, and helps them build upon these while acquiring and
developing additional tiers of capability.
Berlitz Global Leadership Training Programmes also enable Global Leaders to build their personal
global network – which can help provide global insights, contacts, access to capabilities and
resources and other necessary experiences.
For many, the development of these capabilities is often sequential – they have had to build
their capability at one level before being ready to move onto the next. Berlitz Global Leader-
ship Training doesn’t make the assumption that every individual and organization will necessarily
need to follow a predefined development path, so our development solutions can be customized
to reflect and support the unique needs of every client.
COMMUNICATION CULTURELEADERSHIP
Language Competence & Cultural Awareness
Business Communication & Intercultural Competence
Global Business Acumen
Sense of Values and Ideals
Personal Global Network
GGLLLOOOBBBBBAAAAALLLL LLLLEEEAAAAAADDDDEEEEERGLOBAL LEADER
Culture
Developing�a�sense�of�a�
leader’s�own�cultural�profile,�
preferences�and�style
Building�cultural�agility�and�
the�ability�to�adapt�their�own�
cultural�style�to�that�required�
for�a�particular�environment
8 G L O B A L L E A D E R S H I P T R A I N I N G
Berlitz Global Leadership Training will work with you, your team and your organization to:
• Identify challenges
• Understand the underlying causes of those challenges
• Define, document and recommend a set of tailored development solutions
• Deliver Global Leadership Training services wherever your organization needs them
To learn more about how Berlitz Global Leadership Training can help you, your team or
your organization to compete more effectively, please contact your Berlitz Account Manager
or visit our website at www.BerlitzGlobalLeadership.com.
Berlitz Global Leadership Training Solutions
Customized & Integrated Solutions
LEADERSHIPCOMMUNICATION CULTURE
Tier 3Tier 2
Tier 1 CU
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Cust
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Solu
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Com
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Meetings Doing Business Globally
Presentations Leading Global Teams
Negotiations
Assertive Communication
Persuasion and Influence
Conflict Management
Country Specific Meetings,Presentations & Negotiation Skills
ExecutiveCommunication Coaching
Customized CommunicationPrograms (Function/Industry
Task Specific)
Communicating and Collaborating Effectively Across Cultures
Valuing Diversity and Practicing Inclusion
Leading and Managing Across Cultures
Global Orientations
Inclusive Leadership
Customized Leadership Development Programs
Transitional Coaching
Repatriation
Cultural Orientations at Work
International Assignment
Virtual Communication Doing Business In....
9G L O B A L L E A D E R S H I P T R A I N I N G
Organizations
Preparing�organizations��to�move�to�the�next�level��of�maturity�following�tech-nology�and�innovation��integration:�cultural��integration
Enhanced�capabilities�to��accelerate�supply�chain/�alliance/�channel��management,�mergers�&��acquisitions,�and�joint��venture�programs
Managing�effective��knowledge�transfer��within�organizations
Building�cohesion��and�alignment
Employee�engagement���and�retention
Individuals
Increased�ability�to�manage�ambiguity�and�lead/�participate�in�global�teams
Developing�capabilities�which�are�real,�not��theoretical�–�and�can�be��applied�immediately��following�development
Increasing�productivity
Reducing�stress
Enhancing�perspective
Increasing�participation��and�belonging
A�Global�capability��set�–�for�life
Is this for individuals, teams or organizations?
Berlitz Global Leadership Training creates Global Ready Leaders, Teams and Workforces.
The Global Ready Leader will create a true source of competitive
advantage for his or her own initiatives, projects and career.
The Global Ready Team will compete and execute more
effectively in a global environment and context.
The Global Ready Workforce will unlock a source of true competitive advantage and
become ready to succeed in a worldwide marketplace characterized by complexity.
Teams
Facilitation�and�acceleration�of�Global�Teaming/Rapid�Teaming
Successfully�leading�and/or�participating�as�an�effective�member�of�global�teams
Overcoming�specific�cross-cultural�communication��barriers�that�inhibit��effective�teamwork
Acquiring�effective�team�practices�such�as�multi-�cultural�and�meeting��management�skills�for��both�face-to-face�and��virtual�meetings
Leveraging�diversity�to��generate�outstanding��performance
Maximizing�employee��satisfaction�
Generating�short-�term�results
Removing�the�necessity�of�proximity�to�work�effectively�–�making�the�matrix�work
10 G L O B A L L E A D E R S H I P T R A I N I N G
Global Reach, Global Footprint, Global ExperienceWith more than 500 locations in over
70 countries around the globe, and its
extensive worldwide base of clients,
Berlitz is uniquely placed to offer Global
Leadership Training with a worldwide
footprint. Many organizations seeking
to invest in the development of their
Global Leadership capabilities have in
the past been unable to truly deploy a
comprehensive, consistent development
program around the world, due to the
localized or non-global presence of
traditional providers. Millions of individuals
have been prepared by Berlitz for
international assignments and experiences;
Berlitz Global Leadership Training now
represents a single, globally available
suite of learning experiences for clients.
From 2009, Berlitz – building on its
130 year history and its strong capabilities
in Berlitz Business Communications Skills
and Berlitz Cultural Consulting – began
providing Global Leadership Training
solutions for the serious learner.
The unique combination of Berlitz’s
global reach, client-focused account
management, capability development
experience and intrinsic communication
capabilities make it the worldwide
premium provider of Global
Leadership Training.
What Clients Have To Say About Berlitz Global Leadership Training
“This course was the most insightful course
I have ever taken. The course, led by extremely
experienced and intelligent facilitators, completely
changed my perception of China and what it means
to be a leader.”
Senior Vice President – Sumitomo Mitsui
Banking Corporation
“We have worked together with Berlitz as a partner
in our internal human resources development since
2009. Berlitz has proven to be an extremely
reliable global training partner, who guarantees
high quality in planning and implementation and
at the same time reacts quickly and flexibly to
new requirements. In our cooperation we highly
appreciate the customer orientation and the
smooth communication with the Berlitz team.
We look forward to our further cooperation which
will surely expand to new topics and locations.”
SAP
“Outstanding managers are those who are truly
capable of adapting to the needs of their team
members – in today’s connected global world even
more than ever. This is what “inclusive leadership”
at its core is all about. The workshop and its
material help to create a generation of leaders
that are capable of better understanding and
managing today’s diverse working environment.
I have found the experience of the workshop to
be enlightening, stimulating and lasting. By helping
to create better leaders it makes an impact on
the bottom line of organizations.”
Senior Vice President – Human Resources
Akzo Nobel
Berlitz Languages, Inc.400 Alexander Park, Princeton, NJ 08540-6306. United StatesPhone: +1 866 723 7548 Outside U.S.: +1 609 514 3220 www.Berlitz.com
www.Berlitz.com
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