global leadership
TRANSCRIPT
Can you see it?
What does it mean to you? Hoping is not a viable strategy. Success is when preparation meets opportunity. True leaders never limit their possibilities. Success is about identifying and removing barriers to performance. The will to win is paramount; the will to train is indispensable.
Army Strong: Leading change with a disciplined process.
My Experience Building HPTMilitary: Founded the Honduran Military
Leadership Academy. Consultant to the Salvadoran
and Guatemalan Military Leadership Academy.
Trained the Infantry Soldiers that liberated Panama “Operation Just Cause” and Kuwait “Desert Storm.
Recruited, Trained and Directed the Mobile Training Teams that provided Security Training to El Salvador and Guatemala during the war.
Promoted to Major (O-4) in 12 years.
Fortune 500/Healthcare: Promoted to the position of
Masters Level Sales Consultant in 14 years.
Ranked in the top 5% of the sales force 3 times during my last 5 years at Pfizer, Inc.
Trained ranked the # 1 in the world in Sales. Small Business: Established 3 Neuro-
Psychiatric Home Health Companies in 3 years.
Increased Profits at ALC Home Health by $500,000 in 8 months.
Academia: Dual Language
Professor, Master Corporate
Trainer and Director of Day
Program.
Agenda The Process of building a High Performance Team. Communication: “seek first to understand and then to be understood.” Education: Equip others for Success. Leadership: Purpose, Direction &
Inspiration. Question and Answers.
What is a High Performing Team?
The Process of building a High Performing Team?
“Start with the end in mind.” Develop a M.E.T.L. Identify the People. Work as a team.
* Alford McMichael, CSM (Ret.) USMC, 2009 Collins, J. 2001, Good to Great.
Team Results = Team member + Leader Behaviors
Team Member Behaviors Leader Behaviors
Define: Communication
Effective Communication
Steven Covey, The 7 Habits of Highly Effective People: “Seek first to understand and then to be understood.”
Harry Beckwith, You, Inc., “People hear with their eyes.”
Sun Tzu, The Art of War, “A leader leads by personal example not force.”
Communicate
Blanchard, et al, 2006 Leading at a Higher Level.
Directive – Results Oriented
Fears lose of control Extremely Task Oriented Can come across as arrogant and as
having no people skills May not consider other views or feelings Well organized Likes the Executive Summary
Interactive – people oriented
Fears lost of social approval or being excluded
Great people skills – great connector May neglect the details Sometimes too talkative May be afraid to make unpleasant
decision Prefers testimonials over facts
Conscientious - process oriented
Needs to know WHY? Lack of flexibility Trusts the evidence – not people Sometimes gets lost in the data and
cannot make a decision Sometimes comes across as being too logical or process oriented
Steady – service oriented
Hates change and making decisions Values feelings, relationships and trust
more than the facts Becomes overwhelmed with too much
information Very slow, but can easily accomplish
work that others find boring
Communicate
Blanchard, et al, 2006 Leading at a Higher Level.
Define: Education
Educate: Train to Win
Blanchard, et al, 2006 Leading at a Higher Level.
Multi-competency Training
Key concepts:
“Leaders are not born; they are trained.”
“Care to Train and Train to Care.”
“Training will take the scales off your eyes.”
Define: Leadership
Leadership: Gets the job done. Purpose: Leadership provides purpose (Why?) Defines the mission, vision, and values. Defines strategic and tactical goals. Goals must be S.M.A.R.T: Specific and Measurable, Motivating, Attainable, Relevant, and Time-bound.
Directs: Leadership provides direction and discipline Defines processes and ensures quality outcomes. Clearly communicates winning strategies and best practices. Organizes, Develops, and Directs High Performing Teams to ensure that the mission is accomplished to Standard (requirements and standards-What, when and how well?)
Inspires: Leadership motivates Creates the “will to win” and the sense of urgency to get the job done
to the highest standard of excellence. Leads by personal example – “a leader is always on display.”
From: Ranger Handbook 2008 , USAIS
Conclusion
Communicate
Educate
Lead
Reference
Blanchard, K. et al., (2007), Essential Skills for Partnering for Performance: The One Minute Manager. In Blanchard, K. and Finch, F. In Leading at a Higher Level (pp. 152-153). Prentice Hall, N.J.