0104 Brochure • 8.5x11in

GLOBAL FOOTPRINT

ABOUT AGC

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY Building Efficiency in IT Operations.

www.agcnetworks.com

US Headquarters222 W. Las Colinas Blvd.Suite 200, North Tower Irving, Texas 75039Main: 214.258.1600E: info_us@agcnetworks.com

Additional LocationsPhiladelphia Southern CaliforniaMinneapolis, MNColumbus, OHBoston, MAChicago, ILStratford, CTRochester, NYOmaha, NERaleigh, NCChattanooga, TNTampa, FLHyderabad, India

Global Headquarters

US Headquarters

AUSTRALIA- Melbourne- Sydney

NORTH AMERICA> Dallas- Columbus- Minneapolis- Philadelphia

INDIA> Mumbai- Bangalore- Billaspur- Chandigarh- Chennai- Cochin- Delhi- Gandhinagar- Gurgaon- Guwahati- Hyderabad- Jamshedpur- Kolkata- Lucknow- Nagpur

KENYA- Nairobi

ETHIOPIA

RWANDA

SOUTH AFRICA

BANGLADESH

PHILIPPINES- Manila

NEW ZEALAND- Auckland

SRI LANKA- Colombo

SINGAPORE

SAUDI ARABIA- Riyadh

UAE- Dubai

Registered Office: AGC Networks Limited, Equinox Business Park,Tower A (Peninsula Techno Park), Off. BKC, LBS Marg, Kurla West, Mumbai 400070, India.T: +91 22 66617272For further details write us atinfo@agcnetworks.com

AGC Networks (AGC) is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure & Data Center, Cyber Security and Enterprise Applications. AGC is a leader in Enterprise Communications in India and has a significant presence in the Middle East / Africa, North America, Philippines and Australia / New Zealand.

In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Netapp and Polycom among others, AGC delivers domain-focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. AGC Networks is an Essar Enterprise.

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AGC IT GRC-20000 Services

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AGC’S APPROACH

IT-GRC ITIL MODEL SOLUTION

AGC Networks has been a leader for over two and a half decade in delivering

Information Security Services to organizations across verticals.

AGC’s security services portfolio assist enterprises to be future ready and

stay protected. These services are tailored around client’s specific

requirements and aligned with their risk management strategy. Thus

delivering enriching experience.

AGC has built a team of experienced professionals with preferred

certifications like CISA, CISSP, CRISC, CEH, OSCP, Lead Auditors for ISO

27001, ITIL V3, ISO 22301 and ISO 9001, ITILv3 added to its vast expertise

in the GRC Domain.

AGC is capable of adopting ITIL V3 standard which enables service providers to enhance the quality of service delivered to their customers, both internally and externally.

ITIL V3 is used to -- Ensure higher availability of services by minimizing disruption of the

service level- Ensure the optimal use of IT- Establish processes that monitor and continuously improve service

delivery- Efficient handle of IT changes- Improve resource utilization by becoming more competitive- Provide demonstrable performance indicators- Improve resource utilization by reducing rework and eliminating

redundant work- Improve availability, reliability and security of mission critical IT services- Provide services that meet business, customer and user demands- Integrate central processes- Document and communicate roles and responsibilities in service

provision

Our unique objective-oriented approach to ITIL V3 Implementation and Certification is further segmented into 6 phases:ITIL V3

IMPLEMENTATION METHODOLOGIES

OUR SOLUTION OFFERINGS

ITIL FRAMEWORK BY AGC

Key AGC differentiators that benefit a client ecosystem.

Standard Framework

- Provides an effective framework, based on international best practice, to

manage information security.

Proven Methodology

- To deliver efficient and effective services.

Knowledgeable Team

- The team comprises of qualified professionals like CISA, CISM, CGEIT,

ISMS implementers, lead auditors for ISO 27001, 9001 and 20000, ITIL

V3, IT-SOX consultants etc.

Expertise

- Expertise in Integration of other management systems standards.

Management

• Managed Compliance Solution

• Vulnerability Management

• Security Solutions Implementation& Management

• Integrated Management Systems

Audit

• DatabaseAudit

• Network Audit

• Internal ISO Audits

• ApplicationAudit

• SAP Audit /ERP Audit

• Code Review

Certification

• ISO 9001

• ITILv3

• ISO 27001

• ISO 22301

Compliance

• BASEL II

• COBIT 5

• HIPAA

• PCI DSS

• IT-SOX

• SAS 70

• SOC 2

Implementation

• DLP

• NAC

• Bandwidth Management& WAN Accelerator

• WirelessSecurity

• GRC Tools

• ITIL Guidelines

• Policy &

Procedures

Documentation

24x7 Compliance Managed Services

SLA Based Management

Industry Verticals

ManufacturingBFSI Telecom IT & ITES0101

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Service Management System Assessment

ITILv3 Consulting

Service Management System Audit

Service Management System Internal Auditor Training

Service Management System Training and Awareness

Assistance in ITILv3 Compliance

ITIL

Service Strategy

ServiceTransition

ServiceOperation

ServiceDesign

• Incident Management• Event Management• Problem Management

• Change Management• Knowledge Management• Release & Deployment Management• Service Testing & Validation• Configuration Management Validation

• Supplier Management• Service Level Management

• Service Catalogue Management• Availability Management

Continual Process Improvement

Service Reporting and Service Measurement