Global Client Training Presentation

Recovery Management Database System

(RMDS)

Purposes of the RMDS• To improve the quality of service that a Lender receives

from its outside recovery companies (ORCs).• To facilitate a real-time flow of data between Lenders

and ORCs.• To facilitate real-time communication between Lenders

and ORCs.• To increase recovery rates and decrease recovery time.• To provide Lenders with better management oversight of

the recovery process and the ORCs providing such services.

Functionality of the RMDS

• Assign accounts directly to a Lender approved ORC and it is immediately available in the ORC’s database for acceptance and immediate assignment to a driver.

• Immediately notifies the ORC that a new account is pending acceptance.

• Immediate notification to Lender that the ORC has either accepted or declined a new account.

• View all updates posted by the ORC in the database.• Update the ORC with new information and the system

simultaneously updates the driver assigned to the account. (Ex. New address, Close/Hold Account, etc.)

Functionality of the RMDS Cont’d

• Automatic notification of a successful Recovery and the ability to immediately view recovery information.

• View C/Rs, Invoices, and Pictures of collateral.• Sort data in multiple formats.

To Log on to theLender Global Client Access Point

http://www.recoverydatabase.net/

Select LendingInstitution Login

Enter Username, Password, and ID Code

(See Your Vendor Manager or Other Internally Designated RDN Representative)

RMDS Main Menu Page

Click at any time to return to this

Main Menu Page

Quick Search Mechanisms

Search By LastSix of the

VIN

Search by Lender

Acct. Number

Search byRRSP Acct.

Number

Search By Last Name

How to Assign an Account to an RRSP

Click to Add a New Case and Assign

to a RRSP

Zip Code Lookup & VIN Decoder

Enter Zip Code & VIN

Outside Agency Selection

Choose Outside Agency and Click

Continue

Enter Case Information

Information Pre-PopulatesBased On Previous Data

Entered or We Can Create anImport for the Entire Lender Order and Eliminate Data

Entry Completely

Orders Pending RRSP Acceptance

Orders that are Pending RRSP

Acceptance

Orders Declined by an RRSP

Order(s) that were not Acceptedby the RRSP

My Orders Open with all RRSPs

Your Ordersthat are Open

With all RRSPs

My Open Orders

Lender’s Collector

RRSP

Lender Acct #

RRSP Acct #

VehicleInformation

View CaseInformation

CustomerName

My Open Orders

Add Another RRSP

Last Two Updates

Close AccountAnd Reassign toAnother RRSP

Click To ViewAll Updates

Click To Print Order

Click to RequestAn Update From

RRSP

Inside the Case Area

Close Case With RRSP

Click to Close theCase With an RRSP

Reason For Closing Case

Awaiting RRSP Acknowledgement of Close

Pending AcknowledgementBy The RRSP That

The Case Has Been Closed

RRSP Acknowledged Close

Status is Now Closed and Close/Hold/Edit Buttons

Are Gone

Place Case On Hold With RRSP

Click to Place theCase On Hold With an RRSP

Reason For Placing Case On Hold

Awaiting RRSP Acknowledgement of Hold

Pending AcknowledgementBy The RRSP ThatThe Case Has Been

Placed On Hold

RRSP Acknowledged Hold

RRSP Acknowledged ThatThe Case Has Been

Placed On Hold

Re-Open On Hold Case With RRSP

Click to Re-Open aCase That is On Hold

With a RRSP

Reason For Re-Opening an On Hold Case

Edit Case (Controlled by Lender )

Click to EditThe Case

Case Area Cont’d

View All CaseUpdates/Post

An Update For RRSP

Set a Reminder ForThe RRSP

Case Area Cont’d

View All CaseUpdates/Post

An Update For RRSP

Case Area Cont’d

Add/Approve anAdditional Fee (Ex. Outside

Storage Fee)

Add The Additional Fee

Case Area Cont’d

Upload DocumentsNeeded By The RRSP

(Ex. Copy of Title, SignedHold Harmless)

Find/Upload Document

Recently Recovered Vehicles

Recently RecoveredVehicles by all RRSPs

(Note the CollectorMust View the RecoveryInformation to RemoveOut of this Alert List)

Recently Recovered Vehicles

View Recovery Information

Recovery InformationFrom RRSP (Once You Have Viewed This Info

This Case Will Be RemovedFrom the “Recovered” Tab

On the Main Menu)

View Condition Report

Click to ViewCondition Report

From RRSP

Vehicle Condition Report

This Form Can Be Customized

For Any Lender or the Lender CanUse the RDN

Template Form

View Condition Report

Click to ViewCondition Photographs

Of The Collateral

Photographs of Collateral

Recovered/Stored Vehiclesand Report Filter

Click to ViewRecovered VehiclesThat are Still Stored

View Recent Updates

Click To ViewRecent Updates

Filter/Sort Recent Updates

View Repossessions For This Month

View Accounts ClosedThis Month

View Redemptions(This Tab is Customizable)

Technical Support

Online Technical Support Request

Todd Hodnett Recovery Database Network

Office 817-204-0298 Ext. 2Cell 817-994-7775

E-Fax: 817-887-2454 thodnett@recoverydatabase.net

Contact Information: