global business control system

8/8/2019 Global Business Control System

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GLOBAL BUSINESSGLOBAL BUSINESS

CONTROL SYSTEMCONTROL SYSTEM

BYBY

GEM GEORGEGEM GEORGE


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DefintionDefintion

Responsible for design and implementation ofResponsible for design and implementation of

whole of a organization working through outwhole of a organization working through out

the world:the world:Eg:global customer supportEg:global customer support


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Why do culture differ?Why do culture differ?


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Designing a global control systemDesigning a global control system

pointsto remember:pointsto remember: Difference in cultureDifference in culture

BenchmarkingBenchmarking

Additional trainingAdditional training


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CUSTOMER SUPPORT SYSTEMCUSTOMER SUPPORT SYSTEM

ORACLEORACLE


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Crisis ManagementCrisis Management

Business Impact AnalysisBusiness Impact Analysis

Criticality LevelsCriticalityCriticality

LevelLevel

RestorationRestorationTimeTime

ObjecitiveObjecitive(RTO)(RTO)

AvaiAvail %l %

UnplaUnplannednnedOutagOutag

ee13wk13wk(SLA)(SLA)

PlanPlan

nednedOutOutageage13w13w

kkBudBudgetget

MaintMaintWindowWindow

(Fri(Fri--only)only)

Maint Min.Maint Min.Lead TimeLead Time

ColCold/d/

CmCmpltplt

HHot/ot/RRollolliningg

CL5CL5 -- HighlyHighlyCriticalCritical

RTO< 1hrRTO< 1hr99.999.99%9%

00:1300:13hrshrs

6hrs6hrs99ppmm

9p9pmm

14d14d

CL4CL4 --CriticalCritical

1hr


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GCS BCP Watch listGCS BCP Watch list


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Business Process Contingency PlansBusiness Process Contingency Plans

Regional Business Process Contingency PlansRegional Business Process Contingency Plans

(BPC(BPC ))

Local Business Process Contingency PlansLocal Business Process Contingency Plans


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ListofGCS Local BCP RecoveryDocumentsby RegionListofGCS Local BCP RecoveryDocumentsby Region

`

APAC (Country, CityAPAC (Country, City

(staff))(staff)) EMEA (Country (staff))EMEA (Country (staff))

US, Orlando, FL (513)US, Orlando, FL (513) IN, Bangalore (529)IN, Bangalore (529) United Kingdom (402)United Kingdom (402)

US, Colorado Springs, CO (354)US, Colorado Springs, CO (354) IN, Hyderabad (235)IN, Hyderabad (235) Egypt (230)Egypt (230)

US,Denver, CO (227)US,Denver, CO (227) AU, Melbourne (172)AU, Melbourne (172) Romania (237)Romania (237)

US, Pleasanton, CA (174)US, Pleasanton, CA (174) China (129)China (129) Germany (165)Germany (165)

Chile, Santiago (135)Chile, Santiago (135) AU, Sydney (52)AU, Sydney (52) France (98)France (98)

US, HQ, CA (118)US, HQ, CA (118) Singapore (48)Singapore (48) Netherlands (68)Netherlands (68)

Canada, Mississauga (109)Canada, Mississauga (109) Korea (34)Korea (34) Spain (49)Spain (49)

Brazil, Sao Paulo (70)Brazil, Sao Paulo (70) Italy (37)Italy (37)

US, Eden Prairie, MN (39)US, Eden Prairie, MN (39) Belgium (26)Belgium (26)

US, Santa Clara, CA (36)US, Santa Clara, CA (36) Switzerland (29)Switzerland (29)

US, Stamford, CT (36)US, Stamford, CT (36) Ireland (22)Ireland (22)


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Annual Business Continuity Plan TableAnnual Business Continuity Plan Table

Top TestingTop Testing Eachyear there will be a Global Incident Simulation.Eachyear there will be a Global Incident Simulation.

Thesimulation cantake advantageofa planned eventsuchThesimulation cantake advantageofa planned eventsuchas an Orionswitchas an Orionswitch--over toDisaster Recoverysysteminover toDisaster RecoverysysteminSalt LakeData Center or other major maintenanceSalt LakeData Center or other major maintenance

actions.actions.

At a minimum,simulationneedstoinvolvetwomajorAt a minimum,simulationneedstoinvolvetwomajorsupport centers and representativesfromthe deliverysupport centers and representativesfromthe deliveryteams atthesesites.teams atthesesites.

The GCS Core Team will complete a postsimulationThe GCS Core Team will complete a postsimulationreport.report.


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System Outage ManagementSystem Outage Management

Planned OutagesPlanned Outages

Standard MaintenanceWindow (SMW)Standard MaintenanceWindow (SMW)

Minimum notification lead timeMinimum notification lead timeGCS BCP communicationsGCS BCP communications

Standard System Outage Instructions (SSOI)Standard System Outage Instructions (SSOI)

GCS BCP Duty Manager (DM)GCS BCP Duty Manager (DM)


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Unplanned OutagesUnplanned Outages

Unplanned Outagetriggers and engagementUnplanned Outagetriggers and engagement

GCS BCP communicationsGCS BCP communications All System Unplanned EventsAll System Unplanned Events

Criticality System Unplanned EventsCriticality System Unplanned Events


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