gilbert silvius on business 2.0

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BUSINESS PROCESSES

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An introduction to the changing role of ICT in business.

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Page 1: Gilbert Silvius on Business 2.0

INFORMATION TECHNOLOGYusedto beabout

BUSINESS PROCESSESis

Page 2: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Why this lecture?

Page 3: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

In what business is this company?

Page 4: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

In what business is this company?

Page 5: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

In what business is this company?

Page 6: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

In what business is this company?

Page 7: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

In what business is this company?

Page 8: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

In what business is this company?

Page 9: Gilbert Silvius on Business 2.0

INFORMATION TECHNOLOGYusedto beabout

BUSINESS PROCESSES

Page 10: Gilbert Silvius on Business 2.0

INFORMATION TECHNOLOGYusedto beabout

BUSINESS PROCESSESis

Page 11: Gilbert Silvius on Business 2.0

INFORMATION TECHNOLOGYusedto beabout

BUSINESS PROCESSESis

Page 12: Gilbert Silvius on Business 2.0

New rules, New game

New rules, New gameNew rules, New gameNew rules, New gameNew rules, New gameNew rules, New game

New rules, New gameNew rules, New gameNew rules, New game

BUSINESS

Page 13: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

OL

D

NE

W

Work

Company

Physical

Capital

Chain

Talking

Contract

United States

Oracle

Notebook

101 keys

Flatscreen

Return on Investment

Learn

Cloud

Virtual

Connections

Network

Listening

Like

China

Facebook

iPad

1 button

ePaper

Return on Influence

New rules, New gameNew rules, New game

Page 14: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

The evolution of IT

Business resources

Page 15: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

The evolution of IT

Business resources

Business processes

Page 16: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

The evolution of IT

Business resources

Business processes

Business model

Page 17: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

The evolution of IT

Business resources

Business processes

Business model

Products/Services

Page 18: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

IT as source of business innovation

Business resources

Business processes

Business model

Products/Services

Automation

Information

Transformation

Page 19: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Page 20: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

IT as source of business innovation

Business resources

Business processes

Business model

Products/Services

Automation

Information

Transformation

Page 21: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

IT as source of business innovation

Business resources

Business processes

Business model

Products/Services

Automation

Information

Transformation

Page 22: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

IT as source of business innovationbut.. learn to walk before you run!

Automation

Information

Transformation

Page 23: Gilbert Silvius on Business 2.0

New rules, New game

New rules, New gameNew rules, New gameNew rules, New gameNew rules, New gameNew rules, New game

New rules, New gameNew rules, New gameNew rules, New game

BUSINESS

Page 24: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

But… How to play?What is needed?

BUSINESSNew rules, New game

New rules, New game

Page 25: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

The Tech Savvy CompanyBUSINESS

New rules, New game

Page 26: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Characteristics of a Tech Savvy company

BUSINESS

Page 27: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

TheTech Savvy

Business Professional

New rules, New game

Page 28: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Revenge of the Nerds?

Page 29: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESSBUSINESS

New rules, New game

Page 30: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESSBUSINESS

New rules, New game

Tech SavvyMarketing

Page 31: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Tech SavvyMarketing

BUSINESSNew rules, New game

Page 32: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESSBUSINESS

New rules, New game

Page 33: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Tech SavvyMarketing

Page 34: Gilbert Silvius on Business 2.0

New rules, New game

New rules, New gameNew rules, New gameNew rules, New gameNew rules, New gameNew rules, New game

New rules, New gameNew rules, New gameNew rules, New game

BUSINESS

Page 35: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Information Management

Information Management 1.0The application of management techniques to collect information,

process it and communicate it within and outside the organization in order to enable managers to make better and

quicker decisions

Page 36: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Information Management

Information Management 1.0The application of management techniques to collect information,

process it and communicate it within and outside the organization in order to enable managers to make better and

quicker decisions

Information Management 2.0Develop a vision,

collect, process and share informationand develop plans

to innovate the market offerings, customer interaction and business

processesof an organization

Page 37: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Information Management

Information Management 1.0The application of management techniques to collect information,

process it and communicate it within and outside the organization in order to enable managers to make better and

quicker decisions

Information Management 2.0Develop a vision,

collect, process and share informationand develop plans

to innovate the market offerings, customer interaction and business

processesof an organization

Page 38: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

New rules, New gameBUSINESS

New rules, New game

Page 39: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

And there’s more to come

Page 40: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

But… Where does it end?

BUSINESSNew rules, New game

Page 41: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Page 42: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

Data growth

BUSINESSNew rules, New game

Page 43: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

Misuseof Power

BUSINESSNew rules, New game

Page 44: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

Security

BUSINESSNew rules, New game

Page 45: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl BUSINESS

New rules, New game

Page 46: Gilbert Silvius on Business 2.0

GlobalizationBUSINESS

New rules, New game

Page 47: Gilbert Silvius on Business 2.0

Ethicaldilemmas

BUSINESSNew rules, New game

Page 48: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

SustainabilityBUSINESS

New rules, New game

Page 49: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

The challenge

How to live a comfortable life with 9 billion people on

the planet?BUSINESS

New rules, New game

Page 50: Gilbert Silvius on Business 2.0

New rules, New game

New rules, New gameNew rules, New gameNew rules, New gameNew rules, New gameNew rules, New game

New rules, New gameNew rules, New gameNew rules, New game

BUSINESS

Page 51: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

Business 2.0The Tech Savvy business

• IT / Internet as new business innovator, not as enabler of old business

• New rules, New game

• Interactive, Open, Cooperative

• Run by Tech Savvy professionals

BUSINESSNew rules, New game

Page 52: Gilbert Silvius on Business 2.0

New rules, New game

INFORMATION TECHNOLOGYusedto beabout

BUSINESS PROCESSESis

Page 53: Gilbert Silvius on Business 2.0

Research Centre forInnovations in Health Carewww.kenniscentrumivz.hu.nl

New rules, New gameBUSINESS

New rules, New game

INFORMATION TECHNOLOGYusedto beabout

BUSINESS PROCESSESis