1. 1. ICT Industry TrackGIL 2014: Latin America The Global Community of Growth, Innovation and Leadership30tH January, 2014 So Paulo, Brazil 1
2. 2. ICT Industry Track Agenda1. Presentation: What are the key technology trends that will impact your business in 2014? 2. Case Study Presented by UNIFY3. Interactive ICT Panel Discussion2
3. 3. ICT Industry Track Presentation: What are the key technology trends that will impact your business in 2014?GIL 2014: Latin America The Global Community of Growth, Innovation and Leadership30tH January, 2014 So Paulo, Brazil 3
4. 4. Latin American Landscape The impact of politics and economic performance will shape the ICT Industry spending during 20142014 Presidential Elections in seven countries in Latin America will impact decision making processes.Economic stability in Latin America will still drive foreign capital to the region, which has a direct impact on the adoption of technology. . Projected GDP Growth 2014Country BrazilColombiaUruguay4.5%Peru5.5%Mexico3.5%LATIN AMERICA Panama4.0%Colombia El Salvador2.6%Chile Costa Rica2.6%BrazilBoliviaArgentina3.2%Table source: CEPALSource: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A4
5. 5. From testing the cloud to implementing it during 2014 Cloud implementations in Latin America will increasingly be hybrid, leveraging existent client investments and infrastructure, while blending private and public clouds.Cloud is increasingly HybridCloud is DisruptiveCloud is Strategic Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A5
6. 6. To be (safe), or not to be (safe): that is the question for Cloud Why Cloud may be more secure than your own infrastructureMajor Cloud Providers can attract and retain highly qualified cyber-security personnel.Cloud Providers spend more money on redundancy and security than any other type of company.In storage and transmission, all the data is encrypted.With cloud-based solutions, you are always on the latest release.Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A6
7. 7. Towards an enhanced enterprise security environment While BYOS (Bring Your Own Security) will be consider as a response to BYOD, an increased use of encryption systems and biometric technologies are also expectedSource: Frost & Sullivan analysis Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A7
8. 8. Network Security: 2014 Big Predictions The Year AheadUSABILITYACQUISTIONSBIOMETRICSSecurity vendors will increasingly differentiate based on usability.A multi-billion dollar acquisition in 2014 will accelerate the pace of mergers and acquisitions in the network & information industry.2014 will be a growth year for biometric authentication.FOLLOW-ME DATA PROTECTION Market demand for follow-me data protection solutions will intensify.Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A8
9. 9. Consumerization and BYOT The consumerization of IT is changing the way people collaborate and how enterprises manage their communications. Bring Your Own Technology (BYOT) is the tangible consequence of this.Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A9
10. 10. What enterprise users expect from Mobile Services in 2014? New services must help consumers to reduce complexity, save time and reduce stress through centralized management, and providing better control of spending and usageInstant access everywhereCustomizationLocation-basedSwitching offAssisted ProductivityEnhanced togethernessControl Source: Ericsson ConsumerLabLatin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A10
11. 11. Key impacts behind Mobility The real impact of Mobility could only be fully comprehensible when taking in consideration other underlying but significant trendsMOBILITYSource: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A11
12. 12. Collaborating on the new Workspace As long as people can connect and contribute in an effective way, it wont matter where their contribution originates, or when they choose to engage. .The Work-Life Blur From Deadlines to Commitments Boss-less Work You Will be Evaluated by What You Do Redefining the Office Reimagined Meetings Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommunicationsBig DataKey TakeawaysQ&A12
13. 13. Ubiquitous Video Video has become a key communications media for both personal and work environments Smartphones, Laptops, Tablets, Video Rooms, Telepresence and so on Latin America will have 1.3 billion connected devices in 2016 From consumer-to-consumer interactions to business-toconsumer interactions Plug and Play, in any device and for everyone from everywhere Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommunicationsBig DataKey TakeawaysQ&A13
14. 14. Social Media Companies are recognizing the value of social media as a marketing and branding tool, as well as a customer service and support channel. It is also becoming a core consumer and business-user forum.Latin America is one of the fastest growing regions in the globe in terms of social network users.5 Latin American countries were among the TOP 10 nations in terms of average hours per visitor spent on social networking sites (per Month)5 Latin American countries are among the top 20 nations with the highest number of LinkedIn users worldwide.Latin American LandscapeCloudSecuritySocial networking enterprise tool is top of mind, but larger business adoption lags.Social can boost sales, marketing, customer care, and internal collaboration, but ROI is hard to measure.Companies have begun to execute omnichannel strategies to provide a consistent customer experience, regardless of the channels and devices customers use.MobilityUnified Unified Comms CommunicationsBig DataSource: Frost & Sullivan analysis Key Takeaways Q&A14
15. 15. The 4v Engine for Big Data Key features that are shaping the future of Big DataVolumeVelocityVarietyValue Source: Frost & Sullivan analysis.Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A15
16. 16. Translating Big Data into Competitive Advantage Learn more about your customers and act faster than your competitionOnly two sources of competitive advantageLearn more about your customers faster than the competitionTurn that learning into action faster than the competition.Jack Welch Source: Frost & Sullivan analysis.Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A16
17. 17. The Internet of Things (IoT) In 2014, more data will be generated by machines (things) than by human beings. The explosion of IoT will be driven by the nexus of low cost sensors, cloud computing, advanced analytics and mobility. To analyze and use vast amounts of data. To store data and source application functionality in/from the cloud. To create, manage and support apps to operate and manage IoT implementations. To provide high speed connectivity between objects and the people. Reliability and performance issues will need to be addressed. Potential risks associated with security breaches multiply. It remains important that standards emerge, as " things may not be able to communicate with each other. Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A17
18. 18. Key TakeawaysIn an increasingly competitive scenario, ICT players should assess cooperation relationships, alliances and acquisitions to effectively monetize emerging opportunities.Integrate disruptive and emerging technologies. Be Proactive, new ideas create new businesses and generate more revenue sources. Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A18
19. 19. Predicting the top 10 ideas and innovations that will shape the world in 2014Source: Frost & Sullivan analysis. Latin American LandscapeCloudSecurityMobilityUnified CommsBig DataKey TakeawaysQ&A19
20. 20. Q&A Juan Manuel Gonzalez, Industry Manager Frost & Sullivanjuan.gonzalez@frost.comConnect with me on social media:@juanmgon http://ar.linkedin.com/pub/juan-manuel-gonzalez/6/3b2/8a0Latin American LandscapeCloudMobilitySecurityUnified CommsBig DataKey TakeawaysQ&A20
21. 21. ICT Industry Track Case Study Presented by UNIFYGIL 2014: Latin America The Global Community of Growth, Innovation and Leadership30tH January, 2014 So Paulo, Brazil 21
22. 22. The past decade has seen dramatic technological advances ones that promise a more fluid, dynamic way to work.
23. 23. Today we serve approximately75% of the Global 500 in 90 countries
24. 24. This is a hyperconnected world of mobile inspiration and instant collaboration. Anywhere workers demand responsive delight from the communications tools they use every hour of every day.
25. 25. We partnered with user insights expert, frog, in supporting us to learn more about our customers and translate their daily work environment and needs into design principles and user experiences that reshape business communication.Once the project was ready to be developed we conducted a market assessment to validate Ansibles market viability.With rapid prototyping we got early user feedback on our concepts. Copyright Unify GmbH & Co. KG 2013. All rights reserved.26
26. 26. PersonasInterviewsTestsPrototypingThe value was seen to be in the whole experience, Rather than in its features/functions individually frog researchCopyright Unify GmbH & Co. KG 2013. All rights reserved.27
27. 27. The workplace has changed Business today is on the move. We dont often have the luxury of conducting business from our office. Users expect intuitive communication tools across devices.WORK IS MOBILECopyright Unify GmbH & Co. KG 2013. All rights reserved.CONSUMER DEVICES LEADJOY OF USE IS EXPECTEDCONVERSATIONS ARE MULTI-MODAL & GLOBAL28
28. 28. Business is mobile Today, 35% of the worlds professionals are away from their primary workplace 20% or more of the time. The mobile workforce is a 1.2 Billion employee population and growing.35%Away from the desk20%Of the work timeSource: IDC Worldwide Mobile Worker Population 20092013 Forecast of June 2010.Copyright Unify GmbH & Co. KG 2013. All rights reserved.29
29. 29. Business is mobile We spend so much time orchestrating work, we have little time to actually do work.79%Work in Virtual teams75%Are distracted In meetings56%Are less ProductiveSource: Siemens Enterprise Communications global research conducted September/October 2012Copyright Unify GmbH & Co. KG 2013. All rights reserved.30
30. 30. Business is about relationships and relationships start with a conversation.Copyright Unify GmbH & Co. KG 2013. All rights reserved.31
31. 31. Project Ansible helps you start the conversation, stay abreast of the people and topics that matter, and keep the conversation going, in any setting, on any device.Copyright Unify GmbH & Co. KG 2013. All rights reserved.32
32. 32. One viewAcross devices and communication channels Project Ansible pulls multiple content sources into a singular view. Copyright Unify GmbH & Co. KG 2013. All rights reserved.33
33. 33. Vibrant ConversationsCommunication comes alive with people and content you care about. Copyright Unify GmbH & Co. KG 2013. All rights reserved.34
34. 34. Thought trailsFind what you need, when you need it. Copyright Unify GmbH & Co. KG 2013. All rights reserved.35
35. 35. Intelligent spacesSmart system shows only content that matters to you. Copyright Unify GmbH & Co. KG 2013. All rights reserved.36
36. 36. Seamless transitionsSeamless and intuitive transitions across virtually any device or channel. Copyright Unify GmbH & Co. KG 2013. All rights reserved.37
37. 37. Intuitive useEasy to join and participate, and easy for IT to support. Copyright Unify GmbH & Co. KG 2013. All rights reserved.38
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39. 39. ICT Industry Track Interactive ICT Panel DiscussionGIL 2014: Latin America The Global Community of Growth, Innovation and Leadership30tH January, 2014 So Paulo, Brazil 41