Gigi VirataExecutive Director

for Information and Research

General Membership Meeting

26 May 2008

Tonight’s AgendaTonight’s Agenda

Updates of BPA/PUpdates of BPA/PGigi Virata/Cathy Ileto/Manny GuillermoGigi Virata/Cathy Ileto/Manny Guillermo

Presentation IPresentation IRei Ho Hui YinRei Ho Hui YinSenior Rewards ConsultantSenior Rewards ConsultantHewitt AssociatesHewitt Associates““Managing Rewards in the BPO Industry”Managing Rewards in the BPO Industry”

Presentation IIPresentation IIArnold Carlos Arnold Carlos Head of the Corporate Sales GroupHead of the Corporate Sales GroupePLDTePLDT““Choosing the Right Partner for Disaster Recovery”Choosing the Right Partner for Disaster Recovery”

Andrew SmithAndrew SmithTechnical Pre-Sales EngineerTechnical Pre-Sales EngineerePLDTePLDT““Why Hosted?” Why Hosted?”

Tonight’s AgendaTonight’s Agenda

Q & AQ & A

Cocktails and NetworkingCocktails and Networking

Sponsored by:

Info & Research Power Team (Gigi Virata)

• eSourcing Capability Model for Service Providers (eSCM-SP). Workshop led by Bennet Kumar of Anantara Solutions. The model helps service providers address the challenges in sourcing relationships from initiation to contracting to service delivery.

• Hewitt Total Compensation Measurement Study 2008. General industry survey targeting BPO industry in Manila. By joining the survey, participants are provided with complimentary report which reveals Total Guaranteed Pay for all benchmark positions as well as benefits prevalence for the Philippines market. Participation is free and each company has Hewitt's full support in the job matching and data collection process.

• O&O Industry Directory 2008. Ad space is still available. Deadline is Wednesday, May 28. (gigivirata@bpap.org)

Philippine IT-BPO Export Revenues: 2005 to 2010

YearExport Revenues

($000,000)Growth Rate

(%)

2005 2,420 64

2006 3,257 35

2007 4,875 50

2008 (forecast) 6,760 39

2010 (target) 12,999 39 p.a.

5

Source: Joint BPAP/BOI/PEZA/CICT Task Force; 2008 – BPAP analysis

RP, India share of global IT-BPO market rising

40%

5%

55%

2005

India

RP

Others51%

8%

41%

2007

India

RP

Others

2007 est.: India 51-56%, RP 8-9%

Source: BPAP analysis using BPAP and McKinsey data

HR Power Team (Jamea Garcia)

• BPAP participation in Government and Private Sector Initiatives(NCC, COMSTE, PTFE)

• Middle Management Program for the BPO

• Attrition study in coordination with HRCC and DBM

• ADEPT Methods Training Started Today (May 26, 2008)

• ELITES Teacher Training on-going

• PGMA-TWSP Scholarship Vouchers

7

HR Power Team (Jamea Garcia)

• Power Team Working Group Meeting

WHEN: May 30, 2008, Friday

3:00pm-5:00pm

WHERE: TBA

Committees:

1. Comprehensive Training Programs

2. Recruitment & Retention

3. Career Advocacy & Opportunities

4. Labor Concerns

8

• Internal Marketing/Talent Campaign– AVP targeting schools, parents, funders; Interested sponsors may approach Cathy

Ileto– Launch Event of Talent initiative to media and schools- 2nd Sem– Media Site Visits to various O & O companies every month until December (Key

Opinion Leaders) help promote O & O industry among graduates, other stakeholders

• External Marketing/Branding Campaign – Final FGD/testing on May 27. To be aligned with other branding

initiatives.– Collaterals are being updated:

• Portal- E Commerce portion will be launched June. Partnered with Kaban Online

• Why the Philippines AVP –June 2008 (Globe and PLDTas partners). Storyboard conference May 20

• Primers & Posters-June 2008 (to be launched in CommunicAsia)

Marketing Power Team (Cathy Ileto)

• Labor Bills – BPAP has drafted a bill amending the night work provision or Art 130-131 of the Labor Code exempting permanently our industry from this provision (for adoption by the House Committee on Labor as a committee bill). BPAP is also drafting a position on wage increase. QT assisting BPAP to consolidate all proposed amendments to Labor Code

• IPR and Data Privacy Bills – BPAP ED Cathy Ileto & Gov’t Committee have submitted its position on the Data Privacy Bill sponsored by Congresswoman Liwayway-Chato. TWG Meeting May 23

Govt Power Team (Cathy Ileto)

Completed:

- Australia IT-BPO Road show (Apr 29-May 2) – 20 Phil delegate cos; met with 16 Australian cos. in Melbourne and 20 Australian cos. in Sydney; forged partnerships with AIIA, the NSW Dept of State, and Multi-media Victoria- Gartner Outsourcing Summit, Washington DC – May 19-21 – 12 BPAP members attended; fosered partnerships with Gartner- World Congress on ICT (WICT), KL, Malaysia – May 18-22

Upcoming:- CommunicAsia Singapore- June 17 to 20, 2008- World BPO Forum, New Jersey – July 28 and 29, 2008- US Trade Mission (7 cities) – end-July 2008 (tbc)- Mission to Germany in October 2008 (tbf)- New York mission/Presidential visit – Nov 2008 (tbc)

Local and Int’l Events 2008:Local and Int’l Events 2008:

Contact: Cathy Ileto at catherineileto@bpap.org

Membership Power Team (Manny Guillermo, Co-Chair)

• New members:New members:– 8 applicants approved and being scheduled for induction8 applicants approved and being scheduled for induction– 29 applicants in process29 applicants in process

• Breakthroughs! Breakthroughs! – 55thth edition to be released in June edition to be released in June – Exploring bi-monthly vs quarterly issues to capture industry Exploring bi-monthly vs quarterly issues to capture industry

dynamismdynamism• Membership strategy: Membership strategy: proactively invite companies that could proactively invite companies that could

contribute a lot of value to support the BPA/P mission. BPA/P is not contribute a lot of value to support the BPA/P mission. BPA/P is not about just increasing the number of members but in building industry-about just increasing the number of members but in building industry-member relations that are mutually valuable.member relations that are mutually valuable.

• New Committee are welcome! Interested members may contact Nette Roselo.  The Committee meets every second Wednesday of the month at 5 p.m. at BPA/P. 

THANK YOU VERY MUCH!THANK YOU VERY MUCH! For more information regarding the

association, please visit our website at www.bpap.org