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GHG Corporate and Social responsibility report 2009

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  • General Healthcare Group 1

    Corporate Social Responsibility Report 2009

    The UKs largest independent healthcare provider

  • Corporate Social Responsibility Report 20092

    Our Mission

    To grow our position as the UKs

    largest independent healthcare

    provider, working with the best

    consultants to deliver the best quality

    patient care, the best clinical practice

    and the best possible health

    outcomes.

    Contents Missionandcontents

    4 ChiefExecutivesstatement

    6 Sponsorship

    10 Environmentinitiatives

    14 Responsibleemployer

    20 Corporategovernance

    23 DevelopmentoftheCSRframework

  • General Healthcare Group 3

    99% patientsatisfactionratingof

    goodorbetter(Patient satisfaction survey carried out by

    Howard Warwick & Assoc. Year to Sept 2009)

    89% oftheGBpopulationlivelessthan

    anhourfromaBMIhospital

    67 hospitals&

    treatmentcentres

    1 million outpatientvisitsperyear

    250,000 inpatientvisitsperyear

    2,900 beds

    9,200 employees

    7,000 consultantspecialists

    115 specialties&services

    n WestrengthenedourpositionasthelargestindependenthealthcareproviderintheUK

    n Weacquiredninehospitalsandaddedfourclinicsandoutpatientunits

    n Wehaverefurbished23wards,20hospitalreceptionareas,builtfivenewtheatresandopenedthecountrysfirst24-7privateemergencycareunit

    n Wedeliveredover1,000daysofclinicaltrainingtoournewlyrecruitedHealthCareAssistants

    n Wehaveinvested5millioninnewclinicalITsystemsand25millioninimagingequipmentincludingfourMRIscanners,fourCTscanners,full-fielddigitalmammographymachines,oneofonlyfourgammaknivesintheUKandtheUKsveryfirstadaptive128-slicescanner

    n Weconsistentlyachieved99%goodorbetterpatientsatisfactionrates

    n Were-launchedtheBMIHealthcarebrandincludingthenewwebsitewithareasdedicatedtopatients,healthcareprofessionalsandcorporateclients.

    Recent achievements

    General Healthcare Group at a glance

    1 TheUKsNo.1

    independenthealthcareprovider

  • Corporate Social Responsibility Report 20094

    Welcometoourfirstannualreport

    focusingonthesocialandenvironmental

    performanceofGeneralHealthcareGroup

    anditsoperatingcompany,BMIHealthcare.

    Overthelastfewyearswehavemade

    tremendousprogressinconsistently

    deliveringqualityhealthcareandvalue

    forourpatients.Wehaveexpandedthe

    geographicnetworkofourBMIHealthcare

    hospitalssothatmorepeoplecanbenefit

    fromthecarethatweprovide.Wehave

    reinvested170mintotrainingourstaff,

    upgradingourfacilitiesandpurchasing

    state-of-the-artmedicalequipment.No

    wonderourpatientsatisfactionlevelsare

    consistentlysecondtonone.

    Asahealthcareprovider,wetakecareof

    individualswhentheyareattheirmost

    vulnerable.Ourhospitalsareanintegral

    partofthecommunitiesthatweserve.

    Everyday,ourfriendlyandhighlyskilled

    staffhelptochangepeopleslivesforthe

    bettersothattheycanlive,workandlook

    aftertheirfamilies,ofteninlesspainand

    alwayssecureintheknowledgethatweare

    theretohelpthemwhenevertheyneedus.

    Becauseofthis,manyoftheprinciplesof

    corporatesocialresponsibilityareinherent

    inthewaywedobusiness,andhaveshaped

    ourapproachandpolicies.

    Bothcorporatelyandatanindividuallevel,

    wesponsorarangeofhealthcareeducation

    andoutreachprogrammes,charitiesand

    fundraisingeventsthroughouttheyear,and

    weactivelyencourageourstafftobecome

    involvedinthem.Insidethisreport,youwill

    learnaboutsomeofthepeoplewhoselives

    wevetouchedinthepastyear.

    Weknowwehavearesponsibilitytomake

    surethatwenotonlyofferasafeandsecure

    environmentforouremployeesandpatients,

    butthatwehaveapositiveimpactonthe

    localeconomyandinfrastructureofthe

    communitiesweserve.

    Weareconcernedtoreduceourcarbon

    footprintasfaraspossibleandrunour

    operationsmoresustainably.Inmanaging

    environmentalissues,webelievethateven

    smallchangescanmakeabigdifference.

    Thatswhyweplanequipment,investment

    maintenanceandworkroutinestosupport

    ourstaffandothercolleaguestoconserve

    resourcesandminimiseunnecessaryenergy

    consumption.Wealsoaskoursuppliers

    toshowusthattheytoo,arestrivingto

    minimisetheirimpactontheenvironment.

    Wecontinuallyseektoimprovetheway

    thatwerunourbusinessandrelyonallour

    stakeholderspatients,clinicalconsultants,

    staffandsupplierstogiveusthevaluable

    feedbackthatenablesustoleadthewayin

    clinicalqualityandgovernance.

    Weareextremelyproudofthestandards

    thatourbusinessdeliversinallaspectsof

    itsoperations,includingCorporateSocial

    Responsibility.Thisfirstreportsetsoutour

    achievementsduringthepastyear,our

    prioritiesfortheyearaheadand,implicitly,

    thevaluesthatunderpinourbusiness.

    Mostimportantly,itprovidesaneverrising

    targetforustodriveourbusinessforward

    inawaythatbenefitseveryone,nowandin

    thefuture.

    CEO statement

    Adrian FawcettChief Executive OfficerOctober 2009

  • General Healthcare Group 5

    Over the last few

    years we have made

    tremendous progress

    in consistently

    delivering quality

    healthcare and value

    for our patients.

    Quality

    1

    The UKs No. 1 independent healthcare provider

  • Corporate Social Responsibility Report 20096

    Sponsorship 1.1 Charities and fundraising OurUKbusinesssupportedseveralcharitableorganisations

    throughsponsorshipandfundraisingefforts,includingwalks,

    marathons,golftournaments,coffeemorningsandfancydress

    days.Toensurethatourhospitalsmaintainstrongtieswiththeir

    localcommunities,manyofourcharityeventsarelocallyfocused,

    andweencourageourstafftobeactivelyinvolved.

    1.2 Corporate sponsorshipAtacorporatelevel,ouroperatingcompany,BMIHealthcare,

    supportedthefollowingorganisationsandcampaigns:

    The Royal College of Surgeons (RCS)isEnglandsleadingsurgicalandeducationalorganisationandreceivesworldwide

    recognition.Morethan6,000delegatesattendtheColleges

    trainingcourseseachyear.Inaddition,itisinvolvedwithsurgical,

    hospitalandpatientauditstoensurethatstandardsaremaintained.

    TheCollegealsosupportsresearchbyprovidingresearch

    fellowships.

    BMIHealthcareisprovidingsponsorshipoverthreeyearsto

    supporttraininganddevelopmentprogrammesofferedbythe

    Collegetothenextgenerationofconsultantsurgeons.Our

    sponsorshipfocusesonfundingtheCollegesEducationalTutorin

    Orthopaedics,whoisresponsibleforimplementingaprogramme

    ofskillsdevelopmentfrombasicsurgicaltrainingtocontinuing

    professionaldevelopment,aswellasfivebursariesforclinical

    traininginorthopaedics.

    Royal College of General Practitioners (RCGP)isanacademicorganisationforgeneralpractitionersintheUK.Itaimsto

    encourageandmaintainthehigheststandardsofgeneralmedical

    practiceandrepresentsgeneralpractitionersoneducation,training

    andstandardsissues.RCGPmembershipcurrentlystandsatjust

    over34,000.

    In2008/09,BMIHealthcaresponsoredtheannualNational

    PrimaryCareConference,anationalshowcaseforthecollege,

    generalpracticeandprimarycare.

    Wellbeing of Women (WoW)raisesmoneytoinvestinmedicalresearchandtosupportthedevelopmentofspecialistdoctorsand

    nursesworkinginthefieldofreproductiveandgynaecological

    health.WoWwasBMIHealthcaresofficialcharitypartner

    thisyear.

    BMIHealthcarealsosupportedtheHealthyWomencampaign,

    whichdrawsattentiontothethingsthateverywomanshouldknow

    aboutherbody,butmighthavebeenafraidtoask.

    1.3 Hospital InitiativesThemaininitiativessupportedatahospitallevelfocusedon:

    National health calendar BMIHealthcarehospitalssupportedeventsonthenational

    healthcarecalendarthatraiseawarenessofspecificillnessesor

    healthconditionsandoftenprovideearlydiagnosisscreening

    opportunities.Theseincludedhypertension,hipreplacement

    therapy,stress,allergies,prostatecancer,cervicaland

    breastcancers,coronaryarterycalcium,molesandother

    skinblemishes.

    Patient support groupsBMIHealthcarehospitalshostedandorganisedsupportgroups

    forpatientswhohaveundergonecancertreatmentsaswellas

    cosmeticandobesitysurgery.

    UpFront,abreastcancersupportgroupbasedatBMIThe

    ChilternHospital,wasestablishedinJanuary2005bytwo

    specialistbreastcarenursesandfivewomenwhohadbreast

    cancer.Currentlytherearewellover200membersfromthe

    surroundingareawhoattendgroupsupportsessions.

    Aspecialeventwasheldthisyeartomarkthefirstanniversaryof

    theweightlosssurgerypatientsupportgroupsatBMIChelsfield

    ParkHospitalandBMITheAlexandraHospital.Thesewere

    amongthefirsthospitalstolaunchpatientsupportgroupsin

    conjunctionwiththeUKsleadingpatientassociationforweight

    loss,theBritishObesitySurgeryPatientAssociation(BOSPA).

  • General Healthcare Group 7

    Cancer researchThecancerinitiativessupportedbyemployeesandhospitals

    duringtheyearincluded:

    n BreastCancerAwarenesscharitiesn BreastCancerCampaign

    n BreastCancerCare

    n BreakthroughBreastCancer

    n CancerResearchUK

    n ChildrenwithCancerFund

    n MacmillanCancerSupport

    n MaggiesCancerCentres.

    Heart healthEveryyear,allBMIHealthcarehospitalemployeesparticipatein

    fundraisingeventsorganisedbytheBritishHeartFoundationand

    thisyearwasnoexception.

    1.4 Other sponsorships and fundraising eventsInaddition,hospitalsprovidedongoing,adhocsupportto

    schools,childrenshospicesandassociationsforthedisabled.

    Thecharitiessupportedduringtheyearincluded:

    n ActionMedicalRe