getting your employees to rock for applause! colleen billings, phr
TRANSCRIPT
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Getting Your Employees to Rock for Applause!
Colleen Billings, PHR
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Engaged
Not-Engaged
Actively Disengaged
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Gallup Organization Research
25 years+90,000 Business Units+1.5 Million Employees__________________________________
= Q12Source: www.Gallup.com
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1. I know what is expected of me at work.2. I have the resources I need to do my work properly.3. At work, I have the opportunity to do what I do best.4. I regularly receive praise for doing good work.5. My supervisor seems to care about me as a person.6. I receive encouragement to develop at work.7. At work, my opinions seem to count.8. The company mission makes me feel my job is important.9. My coworkers are committed to doing quality work.10. I have a best friend at work.11. I get regular feedback about my progress at work.12. I’m given frequent opportunities to learn & grow.Source: www.Gallup.com
Q12 CORE ELEMENTS:(linked to productivity, profitability, retention & customer service)
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Basics Needs First!1. Do I know what is
expected of me at work?
2. Do I have the materials and equipment to do my work?
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Management Support:3. Do I have the
opportunity to do what I do best every day?
4. In the last 7 days, have I received recognition for praise for good work?
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Self Esteem and Worth:5. Does my supervisor
seem to care about me as a person?
6. Is there someone at work who encourages my development?
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Your Greatest Hits!
Know and Use your employees’ names
Recognize the Wins
Social Activities
Communicate…OVER Communicate
Seek and Give feedback; It’s a two way street
Cross Training (flexible work force/development/variety)
Hold them and their coworkers Accountable for Results
Be thoughtful; SURPRISE them!
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Recommended Reading
talentmgt.com