getting started with spiceworks 7.0 nick rowlett sparta area school district technology director
TRANSCRIPT
Getting Started with Spiceworks 7.0Nick RowlettSparta Area School DistrictTechnology Director
• Does anyone here use Spiceworks?
• Why did you initially install it?
• For how long have you been using it?
• What parts of the product do you use?
• How big is your network (nodes)?
Let’s get to know each other a little
Why we do what we doSimplifying Everything IT.
1 in 3 of the world’s SMB IT pros already use Spiceworks, and more than 2,000 more join every day!
Focused on millions of IT pros in small to medium businesses from our home base in Austin, TX.
Inspired by the unsung IT pro heroes
Support from the topMore than 2,500 technology brands and partners have tapped Spiceworks to connect with SMB IT pros --they know Spiceworks is the place to be.
Our future’s so bright…
What’s the solution?
+ Community of your peers
Research, Info,Advice & Expertise
Great apps to do your job
Inventory Management, Monitoring, Help desk &
Knowledge base
= Best of both worlds: social and business
Interact with peers and vendors
The foundation: Software that works
NETWORK INVENTOR
Y
NETWORK MONITORIN
G
HELP DESK & TICKETING
MSP SUPPORT
IT PRO + VENDOR COMMUNITY
KNOWLEDGEBASE
PRODUCT INFO
& PURCHASING
Inventory & monitor your network• Standard protocols for
gathering information• Categorizes your
devices• Customize monitors• Built in troubleshooting
functions
It’s not just about the devices…
• Manage software licenses, track hotfixes
• Associate devices with users
Manage your cloud services in one place
Navigate to: Inventory > Cloud services
• Watch list• Domain registrar• ISP• Hosted email providers• Other integrations
Cloud dashboard monitors:
Cloud services are reigned in
Navigate to: Inventory > Cloud services
• See how many instances and how many devices are using that service
• Feel free to turn off notifications for services
• Add tickets or purchases related to that service
Detected services:
See it all, all in one place• See it all from custom
dashboard• Add widgets, plugins
and monitors you care about
Need mobile device management? Free or paid?
MDM Dashboard allows you to:• Know which devices are using
network resources• View policy compliance
Control more on devices like:• Remotely: Wipe, locate and
lock the device• Reset the passcode
Free (Read features) Paid (Write features)
Free features
Premium features
Manage a help desk (and your users…)
• Set up user portal• Customize tickets• Track issues• Offer KB articles
The more you know… knowledge base
• Create your own articles• Copy, edit and share • Auto populate tagged
articles for your end users• 4,200 KB articles and
growing daily
Research & purchase critical products & services
• Manage purchase process• Compare prices• Research and get reviews
and ratings for products• Manage vendor
information and the quote process all right here
Take your network on the go
• Run a help desk and tend to your tickets
• Get a full picture of your end users
• Discuss IT topics with other IT pros
• View your network inventory and issues
• Both phone and tablet!
Download & install … In minutes
1. Visit www.spiceworks.com
2. Download & install (Windows server or workstation)
3. Join the community!
4. Need help? Ask the community!
5. Still need help? Email [email protected] for free support!
System Requirements• Windows XP Pro SP2+,
Windows Vista, Windows 7, Windows 2003 Server SP1+, & Windows 2008 Server
• 1.5 GHz Pentium IV class processor
• 1.0 GB RAM
Browser Requirements• Firefox 3.5+• Internet Explorer 7.0+• Not supported, but users
report good experience with:
• Chrome• Safari
Even tell Spiceworks what to build…• SpiceLists• Feature Requests• Voice of IT
http://community.spiceworks.com/the-voice-of-it
http://community.spiceworks.com/feature_request
Help and support: Just a click away
Did you stump everyone in the support forum? Email Spiceworks support… for free! [email protected]
• Discussion groups/ Help Doc, How-To
• Plug-Ins, reports• Webinars, tutorials
http://community.spiceworks.com/support
Interact (vent! learn!) with fellow IT pros
• SpiceCorps: local meetups• SpiceWorld: annual IT
conference in London and Austin, TX
• Spiceworks University: for in-person training taught by IT pros—and now online!
• Training and tutorials online: through webinars & how-to videos
It’s free. Really. Here’s how.
Leading tech companies want to reach the IT pros like you… When Spiceworks connects them to you, Spiceworks makes money.
And, when you help Spiceworks with marketing & support, they save $$.
Together, that allows the team to invest in what’s really important: building the features IT pros need to simplify everything about their jobs!
High-Value Ads + Promotional Offers
White Papers, Application Notes
Vendor Pages, Plug-Ins, Product Advisors
Questions?
www.spiceworks.com