getting most out of mobile in ps_pss 2015_pdf version

Copyright © 2015 Float Mobile Learning. All rights reserved.www.floatlearning.com Copyright © 2014 Float Mobile Learning. All rights reserved.

http://www.floatlearning.com

Copyright © 2015 Float Mobile Learning. All rights reserved.www.floatlearning.com

Getting the MostOut of Mobile in

Performance SupportPerformance Support Symposium / Austin, TX

June 10, 2015

Copyright © 2014 Float Mobile Learning. All rights reserved.



Scott.My name is


[email protected]

309-838-2168

twitter: @scottfloat

McCormick.


mailto:[email protected]


What does Mobile PS Look Like?


Source: eLearning Guild Perspectives Whitepaper, “How Mobile Learning is Done,” by Imogen Casebourne, MSc



Performance Support




When Do You Need Mobile PS?


• Too comprehensive

• Too risky

• Too dynamic

• Too difficult

• Too infrequent

When a task is…



What Makes for Good Mobile PS?


• Checklists

• Sales support

• Technical support

• Location-based information

• Reference information



What Doesn’t Make for Good Mobile PS?


• Learning modules

• Compliance content

• Games/gamification

• Policy information

• Involved interactivity



What Doesn’t Make for Good Mobile PS?


Source: eLearningGuild Perspectives, “How Mobile Learning is Done: Nine Case Studies from Around the World” by Imogen Casebourne, Copyright 2013.



Know Your Audience


• Spend time on the job with learners - what is their world like?

• Have someone on your team that is a top performer in the position/role of the audience

• Use existing channels for gaining feedback - allow anonymity

• Be creative - survey with incentives



Build aPersona


Persona and Use Case Name Meredith Snyder

Branch of Service Air Force, Security Police (Law Enforcement)

Education Associates Degree in Criminal Justice

Occupation and Rank Criminal Investigation Special Agent, E-5

Area of Residence Al Udeid Air Base, Qatar (Stationed at Scott Air Force Base Domestically)

Income $32k/annum

Home life Married

Ethnic/Cultural background Caucasian

Hobbies and Recreation Rock climbing, watching college football, and reading.

What problems keep him or her up at night? Her husband is also deployed in Qatar and they are going to leave the service at different times. She

will be leaving first and he will be following about six months later. She needs to find a place that will

fulfill her needs and keep him close to his daughter from a previous marriage that lives in Boston.

Personal Attributes Intelligent, quick decision-maker, used to having command over personal interactions, quick to temper.

Personal Story "Meredith was born in Kentucky. Her family moved to Georgia when she was eight and grew up in the

Atlanta metropolitan area. She graduated high school planning to pursue a career in business at a

local community college. She took a criminal justice course as an elective and found that she was very

interested in the field. She changed her major to criminal justice and graduated with an associate’s

degree. A recruiter talked to her on campus one day and she learned that she could get practical

experience very quickly in the Air Force. She decided to enlist and was promoted to the rank of

Sergeant within four years. She met and married another member of the air force that is also stationed

with her in Qatar. They are planning on re-connecting in the Boston area once Jason completes his

service requirement. She is interested in getting a job right away to support her family and help build a

home for her husband and step-daughter. Meredith is the planner in the relationship and currently

manages their household in Qatar and will continue to do so once they move to Boston."

Goals Sample Life Scenarios Needs Ideal System FeaturesTo understand what jobs she might be

qualified to apply for.

Career guidance to determine where her

skills fit into the law enforcement or

security sectors.

An understanding of public law

enforcement vs. private security.

Links to trade associations and local police

unions and municipal government

employment sites.

To find a home in the Boston area and

learn how to get a mortgage.

Will be buying a home with limited

financial resources.

An understanding of advanced

finance and mortgage principals.

Calculators to understand debt ratios.

To understand a bit more about financial

planning for her family.

Will need to fund college education for

step-daughter that will graduate from

high school in six years.

An understanding of short-term

savings, retirement savings, and

emergency funds.

Links to local support agencies and GI

friendly lending entities.



A New Perspective


• Less “top down” training

• Less comprehensive, bulky modules

• Less cluttered interfaces

• Less pizzazz

• Less ‘Immersion”

Simple and seamless…



Where Do you Start?


• Identify the learning need & build a plan

• Involve stakeholders

• Get to know user and context inside and out

• Build content strategy

• Understand the mobile platform



Building Good Mobile PS




What else could we do?




Simple UI


1. Touches, not clicks

2. Swipes, not scrolls

3. Gestures, not buttons

4. Room for a finger to touch



Interface Guidelines



Sketch it!



Sketch it!

uistencils.com

fiftythree.com/paper



Prototype it!



Prototype it!

invisionapp.com



Let’s do this!



Mobile PS Workplan - Business Case


• Machine Safety Walkaround Checklist

• Current method: Pen and paper on clipboard

• Proposed method: mobile application with recording and reporting capabilities

• Content already exists



Mobile PS Workplan - Business Case


• Build a plan - scope, schedule budget, assign roles

• Visit a plant: interview users, evaluate context

• Meet with stakeholders

• Build a prototype



Safety Walkaround Sketches




Safety Walkaround Wireframes


1. The user touches here to return to the main listing of machines that are included in the application.

2. By touching the plus or minus icons, the user can magnify or shrink the machine image.

3. “Hot spot” icons are placed on the key safety inspection points for the machine.

4. Upon touching a “hot spot” icon, the safety inspection procedure for that location on the machine is presented. The user touches “close” to exit out of the box.

5. The user can rotate the screen by touching on the directional arrows on both sides of the machine.

1

2

3

4

5



Safety Walkaround Prototype


• Test and refine • Bring it to a small group

of users • Test and refine • Show stakeholders • Test and refine



Any other options?



Use Case Scenario - Security Check




The CHAMPIONS Framework




Will post to slideshare.net



Scott.My name is


[email protected]

309-838-2168

twitter: @scottfloat

McCormick.


mailto:[email protected]

getting most out of mobile in ps_pss 2015_pdf version

Mobile

float mobile learning

good mobile ps

audience copyright

performance support

build apersona copyright

use case

imogen casebourne

case studies