getsbroch 5 28 08- - fbiic · not all gets priority enhancements are available using these numbers...

User Guide

3176/127/08

Government EmergencyTelecommunicationsService

GETS

1

T he Government Emergency Telecommuni-cations Service (GETS) is a National

Security and Emergency Preparedness (NS/EP)service of the Federal Government. This UserGuide will show you how to place a GETS calland how to obtain assistance.

NOTE: GETS is to be used only by authorizedFederal, State, and local government and otherauthorized personnel when they are unable tocomplete emergency calls through normal oralternate telecommunications means using thepublic telephone network.

GETS provides:

• An increased probability of completingyour emergency calls when normal callingmethods fail

• Voice and data transmission via clear orsecure telephone, facsimile, modem, orother equipment

• A single, universal telephone number anda Personal Identification Number (PIN),which allow you to access the serviceworldwide

• Calling to all 50 states and any worldwidedestination

• Capabilities to enable rapid detection ofsuspected fraud

• A toll-free number for User Assistanceavailable 24 hours

PURPOSE

2

STEPS FORUSING GETS

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Primary CallingMethod

Alternate CallingMethod

From a GlobalstarSatellite Phone

From aRotary Phone

From a DSNPhone Line

From aPayphone

From an Inmarsat orIridium Satellite Phone

From aSecure Phone

From aMilitary Phone

From aCell Phone

From Another Countryusing DTS

From Another Countryusing Direct Dialing

From Another Countryusing AT&T Direct® or

MCI WorldPhonesm

From an FTSPhone Line

SafeguardingYour PIN

GETSUser Assistance

Placinga GETS Call

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IRID

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4

PLACINGA GETS CALL

You need 3 thingsto use GETS

1 A telephone or cell phoneconnected to the publictelephone network

2 The universal access numberfor GETS

1-710-NCS-GETS (1-710-627-4387)

3 A Personal Identification Number(PIN) on your GETS card

GETS calls cannot be madeto toll free 800, 888, 877,866, 855 destination numbers

5

H elp is available 24 hours a day by callingGETS User Assistance:

1-800-818-GETS (4387)or

703-818-GETSUser Assistance can help with:

• Questions about GETS• Problems in using GETS• A lost or stolen PIN card• Suspected fraud

F or identification, User Assistance personnelmay request the password provided with

your GETS card.

W hen reporting GETS problems to UserAssistance, provide complete details,

including the origination location of the call, thedigits dialed, specific difficulties encountered,and error messages received. This informationwill permit User Assistance to determine wherethe call failed so that the trouble may be referredto the appropriate source for correction. It willalso enable them to provide additional guidancethat may help you complete your call.

GETS USERASSISTANCE

Assistance: For help or to report trouble,dial 1-800-818-GETS (4387) or

703-818-GETS (4387)

Familiarization Calls: Make periodicGETS calls using 703-818-3924 as the

destination number

www.ncs.gov

Dial 1-710-NCS-GETS (627-4387)At the tone, enter your PIN

When prompted, dial your destination number (area code + number)

From a Wireless Priority Service enabled device:Dial *272 before any call, including a GETS call.

US GOVERNMENT PROPERTY. If found, return to: DHS (NCS/N2), 245 Murray Lane, Bldg 410, Washington, DC 20528-8500WARNING: For Official Use Only by Authorized Personnel

AT&T:MCI:

Sprint:

1-888-288-43871-800-900-43871-800-257-8373

+1-710-627-43871010 + 2881010 + 2221010 + 333

-or--or--or-

GE

TS

If you cannot complete a call, use a different long distance carrier:

WP

S

05/07

6

You should exercise care in handling andentering your PIN. Report a lost GETS card

as soon as possible. When you do this, yourPIN will be canceled, and you will be issued anew one. To help prevent fraud you should dothe following:

• Guard your PIN from compromise by notopenly exposing your card or PIN to anyone

• Memorize your PIN and password

• Report a lost or stolen GETS card as soonas possible by calling User Assistance at1-800-818-GETS (1-800-818-4387), andalso notify your POC

• Be aware of people loitering when youmake calls in public places

• Use a normal conversational tone whenplacing operator assisted calls to avoidbeing overheard

• Never use your GETS card to verify youridentity

• Never reveal your PIN to anyone other thana GETS operator or a GETS User Assistancerepresentative you have called

• If you must share your PINwith others in an emer-gency, please callGETS User Assis-tance to advisethem of multipleusers. When theneed for multipleusers of your PINno longer exists,advise GETS User Assis-tance and your old PIN willbe canceled and a new card with a new PINwill be issued to you.

SAFE-GUARDINGYOUR PIN

7

From a Touch-TonePhone

● Get an outside line

● Listen for dial tone

● Dial 1-710-NCS-GETS

● Listen for the tone†

● Enter your 12-digitPIN*

● Listen for the prompt

● Enter the ten-digitdestination number**

● If call fails, tryAlternate CallingMethod

Primary Calling

Method

† If you miss the tone or do not enter a PIN promptly,your call may be directed to a GETS operator. Pleaseprovide your 12-digit PIN and a destination numberand they will complete the call.

* If an incorrect PIN was entered, listen for a voiceprompt to reenter your PIN.

** For international calls dial 011 + country code + citycode (if required) + local phone number. Internationalcalls are allowed more than ten digits.

*** If both methods fail, calls can be attempted using thefollowing toll-free numbers:AT&T 1-888-288-4387MCI 1-800-900-4387Sprint 1-800-257-8373Not all GETS priority enhancements are available usingthese numbers and in extreme congestion these numbersmay not work.

From a Touch-TonePhone if Primary CallingMethod fails***



● Dial:

1010 + 288 for AT&Tor

1010 + 222 for MCIor

1010 + 333 for Sprint



● Enter your 12-digit PIN*



Alternate Calling

Method




8

From a Rotary DialPhone


● Dial:

1010 + 222 for MCIor

1010 + 333 for Sprint


● Wait for the GETS operator

● Give your 12-digit PIN*and ten-digit destinationnumber**

From a

Rotary Phone

From a Payphone







From a

Payphone

If call fails, attempt callusing the following toll-free numbers in placeof 710-NCS-GETS:

AT&T 1-888-288-4387MCI 1-800-900-4387Sprint 1-800-257-8373

9

From US








● If call fails, try AlternateCalling Method

From a

Military Base

in the US

From Overseas

● Dial the base operator

● Request access to aUS operator

● Request a commercialline







From an

Overseas US

Military Base




10

† If you miss the tone or do not enter a PIN promptly,your call may be directed to a GETS operator. Pleaseprovide your 12-digit PIN and a destination number andthey will complete the call.

* If an incorrect PIN was entered, listen for a voice promptto re-enter your PIN


# Cellular carriers may require a 1 before 710-NCS-GETS

# # These calls may require a 1 prefix before 710-NCS-GETS. Secure GETS calls cannot be made from STEsin the FNBDT mode.

From a Secure Phone(STU-III or STE inSTU-III mode)# #

● Dial 710-NCS-GETS





● If making a securevoice mode call, goto secure mode afterthe destinationanswers

From a

Cell Phone From a

Secure Phone

From a Cell, In-Flight,or PCS Phone

● Dial 710-NCS-GETSfor a GETS call#

Dial *272-710-NCS-GETS if you subscribeto Wireless PriorityService (WPS) for aWPS call.

● Press the SEND key





● GETS access may notbe available in alllocations. There willbe airtime charges forGETS calls

11

From an Inmarsat /Iridium Phone

● Follow normal pro-cedure to acquire satel-lite signal

● For Inmarsat (depend-ing on model):

a) Dial00-1-710-NCS-GETSor011-1-710-NCS-GETS

b) Press SEND (ifrequired)

● For Iridium:

a) Dial00-1-710-NCS-GETS

b) Press SEND

Then for all:


● Enter your 12-digit PIN*



From an Inmarsat

or Iridium Satellite

Phone

From a GlobalstarSatellite Phone

● Follow normal pro-cedure to acquiresatellite signal


● Press the SEND key





From a Globalstar

Satellite Phone




12

From a DSN PhoneLine

● Access DSN

● Dial 710-NCS-GETS





From a DSN

Phone Line

From an FTS PhoneLine

● Access FTS






From an FTS

Phone Line




13

From DTS in AnotherCountry

● Dial the Post PBXaccess code to reachthe DTS InternationalVoice Gateway


● Dial 96 [the DTS PSNaccess code]






From Any Touch-TonePhone


● Dial country code forUS






From Another

Country

using Direct

Dialing

From Another

Country

using DTS




14

† If you miss the tone or do not enter a PIN promptly, yourcall may be directed to a GETS operator. Please provideyour 12-digit PIN and a destination number and they willcomplete the call.

†† Do not respond to automated prompts; wait for the operator* If an incorrect PIN was entered, listen for a voice prompt

to reenter your PIN.** For international calls dial 011 + country code + city code

(if required) + local phone number. International callsare allowed more than ten digits. Entire call, internationaland domestic, will be billed to your GETS PIN.

From Any Phone



● Dial the AT&T Directaccess number

● Wait for an operator††

● Tell the operator, “Thisis a GovernmentEmergency Telecom-munications Service(GETS) call, the num-ber is 710-627-4387”





From Any Touch-TonePhone



● Dial the MCI World-Phone accessnumber

● Wait for an operator††

● Tell the operator, “Thisis a GovernmentEmergency Telecom-munications Service(GETS) call, the num-ber is 710-627-4387”

● Provide operator withGETS PIN and ten-digit destinationnumber**

From Another

Country using

AT&T Direct® From Another

Country using

MCI WorldPhoneSM

Government EmergencyTelecommunicationsService

For User Assistance:Telephone:800-818-GETS(800-818-4387)

or703-818-GETS

National Communications System245 Murray Lane, Bldg. 410Washington, DC 20528-8500

Telephone:866-NCS-CALL(866-627-2255)

or703-676-2255

E-mail:[email protected]

Web:www.ncs.gov

getsbroch 5 28 08- - fbiic · not all gets priority enhancements are available using these numbers...

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