get your netsuite solution in the shortest possible time - karya technologies

© KARYA Technologies Inc.

Services

© KARYA Technologies Inc. 2

Agenda

About us

What we do ?

How we do it ?

How we do it differently ?


Agenda

About us

What we do ?

How we do it ?



About Us

Able Leadership

Resourceful & Focused Viable & Sustainable

• Provider of High-Quality Cost Effective Enterprise Solutions which includes

o Business Management Softwareo Technology Solutionso Information Management Solutionso Digital Transformation Solutions o Software Quality Assuranceo Infrastructure Services

• Current Headcount of 500. o 350 – RDD Center o 150 – Dispersed globally

• Headquartered in PA, USA with Research, Development & Delivery (RDD) center in India

• Established in 2007 by Bala Balasubramanian Group CEO


History & Evolution

Strong Technology Foundation

Functional / Business / Domain Expertise

Project Management Skills

Balanced Multi-dimensional Growth

2007 2008 2009 2010 2011 2012 2014 2015

Mobile Platform Development &

Enterprise Mobility Services

Microsoft Dynamics Practice

Microsoft Technology Solutions

.NET Framework, SharePoint, SQL Server,

MSBI, BizTalk

Infrastructure with Cloud

Enterprise Information

Management

Open Source Technology

Web Applications

Social Media Integration

Oracle Platform Technology Solutions

Quality Assurance

Big Data

More ERPs, CRMs

Internet of Things

CMMI Action Plan

Technical Expertise

Functional Skills

Business Analysis

Industry Vertical SMEs

Technical Writing

Project Management

Infrastructure with Cloud


Our Core Values

High Performance Service Organization


Lines of Business

Enterprise Solutions

Business Solutions

• Salesforce

Technology Solutions

• Digital Transformation (Web Application, Mobile Application, IoT)

• Open Source (PLs/ Frameworks, CMS DMS, Web Servers BI)

Data Solutions

• EAI

• MDM

• Data Governance

• DW/BI

Quality Solutions

• Configuration Management & Orchestrations

• Cloud Testing

• Mobile Testing

• Security Assurance

• Test Automations

• Managed Testing Services

Infrastructure Services

• Cloud Migrations & Virtualizations

• Hardware, OS, Network, Storage, Firewalls• Microsoft Dynamics

Suite (AX, NAV, GP, CRM)

• Microsoft (Database, MSBI, SharePoint, Core .NET, BizTalk)

• Microsoft BI

• Oracle E-Business Suite

• Oracle(Database, OBIEE, Fusion Middleware, Exadata, Web Center)

• Oracle BI

Microsoft Platform Solutions

Oracle Platform Solutions

• DevOps

Options • Ad-hoc support • Managed Services

• Data Center Management


Our PeopleKARYA Technologies

Group Chairman / Group CEO (USA)/CFO

CEO India / VP Global Services

Digital Solutions150

Microsoft Practice 173

Dynamics

Oracle Practice 65

Microsoft Resource Pool Oracle Resource PoolDatabase 12

EBS 10

Fusion Middleware 10

PL/SQL 09

Core Java 12

Data Solutions

Data Solutions Resource Pool

70

Digital Solution Resource Pool

Web Application Developers

Mobile Application Developers

UI/UX Designers 10

Java 15.NET 13

iOS 18Android 25Windows 15Hybrid 40IoT Application Developers 14

Infrastructure Including Cloud 30Quality Assurance 40 DevOps 08

Delivery Manage-ment Group 72

Delivery Manage-ment Resource PoolDelivery Managers

08

Delivery Coordinators

18

Business Analysts

25

Industry Vertical SMEs

14

Technical Writers 07

Chief Architect (CTO) Global Delivery Head HR, Admin, Finance (GM)Marketing (CMO)

NAV

Epicor

16

06CRM 12

AX 50

GP 12

Core .NET DevelopersBizTalk

3203

SharePoint 18

OBIEE 07

DB AdministratorsData Architects/ ModelersETL DevelopersReport DevelopersAnalytics DevelopersDW/BI ArchitectsIntegration ExpertsMDM SpecialistsData Governance Consultants

100609200605050504

SQL Server & MSBI 24 NetSuite 05


Global Footprints

KARYA’s Headquarters

Research Development & Delivery Center

Global Clients

63 Clients

75% - End users

25% - ISVs & VARs

18 Countries 10 Industry Verticals


Some of our Esteemed Clients

http://www.truland.com/


Partnering With Technology Leaders


Agenda

About us

What we do ?

How we do it ?



Our Service Offerings

24×7×365 Production Support

KARYA offers end to end services surrounding your NetSuite Ecosystem

Advisory

• Enterprise Architecture Consulting• Assessments

• ERP/CRM• Third Party Add-ons • BI & Integration

• Complex Business Scenarios Handling

• With or Without Add-ons• Advanced Technology Incorporation• Continuous Improvement Measures

Solution Delivery

• Implementation/Upgrade• NetSuite, BI/Reporting,

Integration, Third Party Add-ons,

Collaboration, Web & Mobile Apps• Infrastructure

• Development• Core Application, BI/Reporting,

Integration, Third Party Add-on• Quality Assurance• Training

• Infrastructure• H/W, S/W, Network, Database

• Applications• Core Application, BI/Reporting,

Integration, Third Party Add-ons,

Collaboration, Web and Mobile Apps• End Users

• Technical, Functional• Post Go-Live Stabilization • Stable State Support• Proactive & Reactive Support

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NetSuite Expertise

14

Resource TypeTechnical and Functional

EditionsLimitedMid-MarketEnterprise

SkillsetTechnical - Foundation• Core Java, Java Script (JSQuery, AngularJS,

node.js), Perl, Python• IDEs like Eclipse• SQL, Oracle Database (10g, 11g, 12c)• XML, XSD, SOAP, JSON, CSS, REST

Webservice• Unix/Linux• Ant, Git

NetSuite Toolkit• SuiteBuilder, SuiteFlow, SuiteAnalytics

SuiteScript, SuiteCloud IDE, SuiteTalk, SuiteBundler

Functional Skillset• Accounting, Payroll and Taxation• CRM• PSA• Manufacturing• Wholesale/Retail• E-Commerce• BI

Hosting OptionsLimited Mid-MarketEnterprise

Integration ChoicesSuiteTalkSOAP web services, REST-based integration


Implementation and Upgrade

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New Implementations• From any ERP/no ERP to NetSuite

Upgrades• Upgrade of Customizations, Add-on Solutions

Data Migration• New Set-up/Migration of Master , Transaction and

Opening Balances


Implementation Services Two Phase ApproachMode of engagementTask Pricing

Fit Gap Analysis• Customization to Carry & Ignore• New Requirement Development• Industry Vertical Add-on Recommendation

Fixed or T&M

Scope Definition Fixed or T&M

Deliverable

Comprehensive study of existing business system• Infrastructure & Architecture• Setup, configuration• Development environment• Reporting, Data warehousing and Business

Intelligence• All External and Internal Interfaces

Fixed or T&M• Mutually Approved Detailed Approach Document with Project plan

Implementation of the Project Plan• Execution• Control

Fixed or T&M• Implementation & Go-Live• Training• 15 day Go-Live support• Extended AMC

1st phase

2nd phase

Hybrid

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Development (Customizations and Enhancements)

First Phase Second Phase

• Core NetSuite Application• Integration• Reporting and BI• Add-Ons

Project Plan Testing DeploymentDevelopmentRequirement Gathering/ FDD

Maintenance

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Enterprise Integration (New and Enhancements)

FTPWeb Services

Messaging

ETL, EAI

• Portals• Commerce Solutions• Mobility

• CRM• Quote/Order

Management Systems• Payroll• SharePoint• Other LOB Systems…

• EDI• Vendors/Customers• Statutory/Compliance• Other 3rd Parties

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24×7 Operations, Maintenance and Production SupportObjective• Post go-live Stabilization• Stable State Maintenance & Support• Proactive & Reactive

• Environment Monitoring

• Security Admin – User Role and Privileges

• Troubleshooting

• Failure Recovery

• Bug Fix related Development

• NetSuite

• Integration - .Java, Web Services, EDI

• Proactive Maintenance

• SP, Patches, Hotfix

• Deployment

• Cloud• Database• Application• Network

Multi-Channel Multi-Level 24×7×365

Technical Support

• Functional Setups/Configurations• Troubleshoot & Fix• Data Analysis & Reconciliation• Month End/Year End Closures• EU Functional Support

• How to Use it• Comprehensive Training

• Testing Support

Functional Support

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Business Intelligence (New and Enhancements)

20

Architecture

ETLDatabase

VisualizationMeta Data

MDM Data Governance

Reporting and Analytics

Big DataOptions

Key Components of BI

Key Service Offerings

KPIs Dashboards Score Cards Reports Analytics

Key Drivers of BI

Key Technologies

Design Development Administration Operationalization Maintenance and Support

Suite Analytics

BI on Cloud


Consulting Services

Our Approach

• Enterprise Architecture Consulting• Infrastructure Including Cloud enablement• Application Portfolio

• ERP/CRM • Data Management & Integration• Web/Mobile Commerce• Collaborative Systems

• Complex Business Scenarios Handling• BPM and Workflow Management• Industry Vertical Add-ons• Globalization & Localization

• Advanced Technology Incorporation• Enterprise Mobility• Warehouse Automation – RFID, Beacons• Big Data• Open Source Technologies

• Continuous Improvement Measures• Proactive • Reactive

Our Current Engagements

Analyze the Situation

Identify the Problem

Shortlist Solution Options

Evaluate Options with Working Prototypes

Recommend Best Solution

Methodology

Doc

umen

tatio

n

Detail O

rientation

Justification

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Training Services

Curriculum Structuring

Content Sourcing & Development

Training Delivery

Training Need Analysis Assessments

Our Approach – Custom Training

• Product Functionality Focused Training• Role-based Training

• Train the Trainer

• End User Training – Business and

Technology

• On-Job Training

• Product Functionality Focused Training

• Greatly Enhances Productivity• Real-time Hands-on• Certified/Experienced Trainers

Types of Trainings Key Benefits

22


KARYA’s Industry Verticalization

Industries We Serve

7% 2%

21%

51%

13%

7%

Agriculture Food & Forestry

Health care

Manufacturing

Services

Supply Chain Management

Utilities

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KARYA’s Industry Verticalization (contd…)

Agriculture Food & Forestry• Dairy Products• Food & Beverage• Poultry• Wood Processing Ship Building

Health Care• Hospital• Pharmaceuticals

Utilities• Natural gas• Electricity• Telephone• Water

Services• Automotive• Carpentry• Education• Engineering- Construction/

Electrical/Electronics• Equipment Rental• Financial Services• Hotel/ Hospitality• Information Technology• Management Consultancy• Packaging• Professional Services• Thermal Solutions• Travel

Manufacturing• Discrete Automotive• Discrete Medical devices• Process• Process - Building Materials• Process Cement• Process Chemicals• Process Metal Finishing• Process Paper• Process Pharmaceuticals• Process Plastics

Supply Chain Management• Logistics/Distribution/ Transportation• Retail• Trading / Export/Import• Trading Apparel• Warehouse and Inventory Management• Whole Sale

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Add-ons

To Enhance Automation & Productivity To bring Last Mile FunctionalitiesBuy or Build ? Either way KARYA can help !!!Technology Add-ons Horizontal Add-ons Vertical Add-ons

• Automation – BPA, BPM, WFM, Replication

• Collaboration – Portals, e-Mailers, SMS, Document Management System

• Integration – Mobility, EDI, e-commerce

• Can be Horizontal or Vertical

• Administration/Facilities• Corporate Finance• Enterprise Asset Management• General • Human Capital Management

(HCM) – Staffing• Supply Chain Management

(SCM)

Micro Vertical & Last Mile Functionalities• Agriculture• BFSI• Education• Food and Beverage• Fashion• Hospitality• Healthcare and Pharmaceuticals• Manufacturing – Discrete• Manufacturing – Process• Media and Entertainment• Services• Retail

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Specialized Services for ISVs and VARs

ISVs VARs Key Benefits

• Pre-sales Support (RFP, POC, Documentation)

• Product/Add-on Development• Core Functionality • BI • Integration • Adv. Tech Features – Mobility ,

RFID, Bar Code• White Labelled Implementation

Services• White Labelled Product/Production

Support• Resell

• White Labelled Services• Pre-sales Support (RFP, POC,

Documentation)• Implementation & Upgrade• Development • Integration• Business Intelligence• Consulting & Training• 24×7×365 Operations,

Maintenance & Production Support

• Add-ons• Infrastructure with Cloud• Hosting Services

• Resources• Scalability of Resources –

Demand Based• Dedicated if required

• White Labelling• Cloud & Hosting Services• Confidentiality of IP• Favourable Pricing

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Our Technology

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Agenda

About us

What we do ?

How we do it ?



Engagement

How we do it ?

Process

Documents Executed

Delivery Mechanism with Tool

Knowledge Transfer

Types of Engagement

Overall Process

Collaboration – Mode, Timings

Modes of Engagement

People & Logistics

Pricing

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Overall Process

Document Execution & Engagement Kick-offSign MSA, SOW, SLAFormal kick off meeting

Designate KARYA/Client POCs

Establish Client ConnectivityVPN & Preferred Access Tools

Setup Client in KDMS

Knowledge TransferOn all aspects to our senior Functional & Technical

Consultants

Engage, Execute & DeliverAnalyze, Design, Develop, Deploy, Test,

Maintain

CollaborateContinuous Meetings, Reporting and KDMS

• High Degree of Resource Scalability• Much Faster Resolution• All Technical, Functional, Administration and

Industry Vertical experts under one roof• Judicious combination of People, Processes &

Tools

Highlights of our Engagement Process

One

-tim

e Ta

sks

Rec

urrin

g Ta

sks

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Documents Executed

Default SLAMaster Service Agreement

SOW

SLA

Mutual Signing of KARYA’s MSA with Default SLA

Mutual signing of the first SOW along with SLA and Engagement Kick-Off

Mutual signing of additional SOWs for subsequent projects during the course of time

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Knowledge Transfer

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Identify Systems Relevant to KARYA’s Scope

Gain Access to the Relevant Systems

Document Findings and Review with Client

360o Technical Analysis

360o Functional Analysis

Inventory the Client’s Enterprise System

Socialize within our Delivery/Support Team

From KARYA to ClientApproach

Objective

Understand • As-Is Scenario• Current Pain Points Document• To Fill Gaps• To Educate KARYA Support Teams

Scope

• Depends on Scope of SOW• Comprehensive or Targeted• Core Application • Add-ons or Legacy Systems (if any)

Method• Use Senior Consultants and Developers• Run Scripts, Inspect Logs• Review

• Processes• Documentations• Code Base

• Conduct Client Interviews

From Client to KARYA

Project Requests

• Design Documents – Functional & Technical• User Adoption Training & Documentation• Best Practices Documents

Support Request

• Requests Knowledge Base – Issues & Resolutions

• Operational Statistics

• User Instructions


Delivery Mechanism with Tool

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Delivery Mechanism with Tool (Contd.)

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Request Pipeline

New PipelineRequest gets created,

categorized and approved

Execution PipelineRequest gets worked on

Client UAT PipelineRequest undergoes Client

UAT

Billing PipelineRequest gets Invoiced

Request HistoryRequest gets Archived

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Advantages of using KDMS

• Strongly SLA driven

• Alerts and Workflows at right stages

• Works well for Project, Support Requests &

Advisory Requests

• Handles Traditional & Agile Methodologies

• Complete Visibility

• Cloud-hosted and Web-based Solution

• Accessible Anytime Anywhere

• Real-time status updates on Requests

• Placeholder for relevant SDLC Documents

• Knowledge base that stores/grows – Issues &

Solutions

34


Collaboration – Mode

Chat

• Ability to adapt to any Client Mode of Messaging System

• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me

Status Reporting• Sharing Project Artefacts Plans, Estimates,

Strategy and Roadmaps• Send Meeting Requests

Client System Access/Connectivity

• Static IP• Virtual Private Network (VPN)

• Cloud (DropBox)• Common Source Controls (BitBucket)

Day-to-day Task/ Activity

• Adapt to the clients existing Test Management, Bug Tracking, Task Management Tools / Usage of Common tools

• Propose a new model after POC• Usage of KARYA’s in-house tool (KDMS)

E-mail

Status updates• Daily, Weekly, Monthly, Quarterly and Annual

Status Reports Sharing, Project Artefacts Plans, Estimates, Strategy & Roadmaps

Exclusive Mail group• Access only to Client and KARYA members• Send Meeting Requests

Conferencing

• Ability to adapt to any Client Mode of Conferencing

• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me

Modes of Conferencing• Voice Conferencing • Web Conferencing • Video Conferencing


Collaboration – Timings

• Project Requests will be handled in our Business Hours with 2 to 3 hours of collaboration in client’s Business Hours. • Support Requests will be fulfilled on 24×7×365 basis.

KARYAs Standard Business Hours

Sydney,Australia

Tokyo,Japan

Indian Standard Time

Dubai, UAE

Frankfurt, Germany

London,UK

NewYork, US

Los Angeles, US

2:00 PM 1:00 PM 9:30 AM 8:00 AM 6:00 AM 5:00 AM 12:00 AM 9:00 PM





4:30 PM 3:30 PM 12:00 PM 10:30 AM 8:30 AM 7:30 AM 2:30 AM 11:30 PM

5:00 PM 4:00 PM 12:30 PM 11:00 AM 9:00 AM 8:00 AM 3:00 AM 12:00 AM

5:30 PM 4:30 PM 1:00 PM 11:30 AM 9:30 AM 8:30 AM 3:30 AM 12:30 AM

6:00 PM 5:00 PM 1:30 PM 12:00 PM 10:00 AM 9:00 AM 4:00 AM 1:00 AM




8:00 PM 7:00 PM 3:30 PM 2:00 PM 12:00 PM 11:00 AM 6:00 AM 3:00 AM

8:30 PM 7:30 PM 4:00 PM 2:30 PM 12:30 PM 11:30 AM 6:30 AM 3:30 AM

9:00 PM 8:00 PM 4:30 PM 3:00 PM 1:00 PM 12:00 PM 7:00 AM 4:00 AM






12:00 AM 11:00 PM 7:30 PM 6:00 PM 4:00 PM 3:00 PM 10:00 AM 7:00 AM

Timings


Types of Engagement

Types

Opted During

Support Requests (Mostly)

Project Requests (Occasionally)

We Support you for the Hours Purchased

• You Purchase certain hours, We agree scope and serve you for the hours

• 24×7×365 Production Support

• Can be used for Development Projects as well

Resource Requests

We Offer Resources

• You request certain skillset

• You manage Our resources as your team

Project Requests

We Undertake Projects

• You can assign us end-to-end projects

• Can be Infrastructure, Analysis, Design, Development and Quality Assurance

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Modes of Engagement – People and Logistics

* Need based Travel

Use Cases KARYA’s Site

• 24×7×365 Operations, Maintenance & Production Support

• Development Projects• Infrastructure Services

Project Manager (POC)Resource Pool:• Solution Architect• Functional Consultants• Technical Consultants• Technical Writers• QA/QC

Modes

Mode 1

Mode 2

Fully Remote (to the Client)

Client Site

• None

• Implementation Projects• Comprehensive Industry

Vertical Add-ons• Training

Project Manager (POC)Resource Pool:• Solution Architect• Functional Consultants• Technical Consultants• Technical Writers• QA/QC

Hybrid

Mode of Engagement

• Project Manager (POC)• Solution Architects*• Sr. Functional

Consultants*• Sr. Technical

Consultants*• Industry Vertical SMEs*

Resource Location

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Features of Our Model

Facilities• State-of-the-art closed IT Facility in Country’s Premier

IT Park• Security Surveillance & Monitoring

Network, Bandwidth & Security• 3 Dedicated Communication Lines to USA ( Skype

Business Conferencing)• Recovery time of 5 Minutes or less DR• Power Backup for 3 Days• Enterprise grade SONIC firewall SecurityHardware

• State-of-the-art Employee Laptops (i5 and i7)• SAN storage TFS & Git Hardware• Two Data Centers (Development Sandboxes and

dedicated production hosting)• Dedicated Network for Cisco VPN Fortinet (Global

Clients) Hardware & Software

Communication• Secured Wi-Fi for Employees• Lync-enabled Conference Rooms with Video

Conferencing Facility• Dedicated tunnel line for USA• Hi-Speed lines for other regions

Resources• Highly Experienced/Competent Resources• Thoroughly Screened/Background Checked• Trainings to improve Productivity• Motivation & Employee Welfare Measures

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Agenda

About us

What we do ?

How we do it ?


40


ValueEfficiency (Time, Cost, Quality)

Client Focus SLA Compliance & Professionalism

Global Delivery ModelAgile, Responsive & Communicative

Competency (Skills, Experience & Complex Problem Solvers)Architects, Administrators, Developers, Business Analysts, Project Managers, SMEsSolution Architects, Administrators, Functional & Technical Consultants

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Why KARYA Technologies?

Comprehensiveness (Depth & Breadth of Services)Advisory, Delivery & 24x7 Production Support Services forArchitecture, Infrastructure, Application Design, Development, Integration & QA


Beyond Basics

Performance Tuning

Add-onsAdvanced TechnologyHorizontalVertical

Mobility Solutions

IntegrationCommerce SolutionsSharePointOther LOB Systems

Enhanced Business Intelligence

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QUESTIONS