Geraldine E. Hynes, Ph.D.

Office Department of General Business and FinanceCollege of Business Administration Sam Houston State UniversityBox 2056Huntsville, Texas 77341(936) 294-4149

E-mail hynes@shsu.eduWeb Page www.shsu.edu/~gba_geh

TEACHING EXPERIENCE

Associate Professor, Business Communication, Department of General Business and Finance, College of Business Administration, Sam Houston State University, Huntsville, Texas. August 2005-present

Visiting Professor, Managerial Communication, College of Business Administration, University of Missouri-St. Louis, fall semesters 2001-2008, fall semester 2010. Teach a graduate course in the UMSL Professional MBA-Online program

Assistant Professor, Business Communication, Department of General Business and Finance, College of Business Administration, Sam Houston State University, Huntsville, Texas. August 2001-2005

Assistant Professor, Managerial Communication, College of Business Administration, University of Missouri-St. Louis. August 1988 – August 2001

Instructor, Speech Communication, University of Missouri-St. Louis, part-time 1977-1988

Instructor, Speech Communication, Belleville Area College, Belleville, Illinois, part-time 1985- 1986

Instructor, Speech Communication, St. Louis Community College, St. Louis, Missouri, part-time 1972-1981

Lecturer, Department of Language, Armidale College of Advanced Education, Armidale, N.S.W., Australia, 1971-1972

Tutor and Research Assistant, Department of Education, University of New England, Armidale, N.S.W., Australia, 1970-1971

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Lecturer, Extension Division, University of New England, Armidale, N.S.W., Australia, 1970-1971

Student Evaluations

Converted Average IDEA Scores When Compared to National Norms for the Discipline*Semester Course IDEA Average** Sem. Ave. Yr. Ave.

Spring 2006

587461461

625861

60.3

54.7Fall 2006 461

587587

583752

49.0

Spring 2007

587461587

495848

51.6

55.0Fall 2007 587

461587

515965

58.3

Spring 2008

587461461

565462

57.3

55.3Fall 2008 587

587389

574657

53.3

Spring 2009

587389389

495255

52.0

51.3Fall 2009 587

389389

426149

50.7

Spring 2010

587261389

517463

62.7

58.4Fall 2010 389

389389587

51625652

55.3

*Business Management and Administrative Services or General Business**Converted Averages Range:

63 or higher = highest 10%56-62 = next 20%45-55 = middle 40%38-44 = next 20%

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37 or lower = lowest 10%

CONSULTING EXPERIENCE

Contract Communication Consultant, Trainer and Executive Coach Design and deliver training and coaching seminars for corporate clients in business writing, presentation skills, interpersonal communication skills, diversity awareness, adult learning.

Representative clients include the Federal Reserve Bank of St. Louis, ESCO Technologies, Inc., Incyte Genomics, Inc., Metropolitan St. Louis Sewer District, The May Department Stores Company, the City of Bellefontaine Neighbors, Parents as Teachers National Center, Tripos, Inc., St. Louis Science Center, SSM Healthcare, Home Builders Association of Greater St. Louis, Applied Biosystems, Inc., and Express Scripts, Inc.

Contract ReviewerReview chapter manuscripts and proposed textbook outlines for textbook publishing companies, including Prentice-Hall, Addison-Wesley, Harper Collins, Irwin McGraw-Hill, and South-Western Publishing Companies. Participate in focus groups that plan college textbooks in business communication and business writing.

UNIVERSITY OUTREACH EXPERIENCE

Communication Consultant and Trainer, Continuing Education-Outreach, University of Missouri-St. Louis, part-time 1988-2001

On-site ProgramsDesigned and delivered training programs for external clients of the University -representative organizations include the Missouri Department of Corrections, St. Louis County Family Courts, and the St. Louis Science Center.

On-Campus ProgramsTaught modules in noncredit, open enrollment certificate programs offered by Continuing Education-Outreach in Business Administration - including the Supervisory Certificate Training Program, the Human Resources Management Certificate Program, and the Mini-MBA Program.

Continuing Education Specialist, University of Missouri-St. Louis, part-time1995 Marketed Continuing Education services to the St. Louis corporate community.

ADMINISTRATIVE EXPERIENCE

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Acting Director, Continuing Education-Extension Communications Programs, University of Missouri-St. Louis, 1987-1988

Marketed, designed and managed credit and noncredit programs in business writing and speaking. Programs were offered both in-house for area businesses and organizations, and on an open-enrollment basis. Consultations and tutorials were also available. In the 1987-88 academic year, the Communications Programs unit increased its income almost 20%, with actual profits over $35,000.00.

Speech Communication Specialist, Continuing Education-Extension, University of Missouri-St. Louis, 1985-1987.

Responsibilities included assisting the Director of Communications Programs. Designed, developed, and taught speech communication training programs for area businesses.

RESEARCH APPOINTMENTS

Research Assistant, Department of Education, University of New England, Armidale, New South Wales, Australia. 1970-71

Research Assistant, Speech Communication Laboratory, University of Illinois at Urbana-Champaign. Spring and Summer, 1969

Research and Technical Assistant for NDEA Institute for Advanced Study in English and Speech, University of Illinois at Chicago. Summer, 1968

Research Assistant for Dr. Barbara S. Wood, Associate Professor of Speech, University of Illinois at Chicago, Spring 1967

EDUCATION

Ph.D. St. Louis University, 1990 Adult Education/ Higher Education

M.A. University of Illinois at Urbana-Champaign, 1969Speech Communication. Minors: Linguistics and Psychology

B.A. University of Illinois at Chicago, 1968Teaching of English and Speech Graduated with Honors in Liberal Arts and Sciences

PROFESSIONAL MEMBERSHIPS

Association for Business Communication

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Member, Business Practices Committee, Teaching Committee, MBA Special Interest Group, Consultants Committee, 1996-present

Program Chair, International Convention, 2006 Member, Board of Directors, 2006-2009 Second Vice President, 2008-2009 First Vice President, 2009-2010 President, 2010-2011

Association of Professional Communication Consultants Member, 1996-present Member, Board of Directors, 1999-2006 Chair, Publications, 1999-2006

American Business Women’s AssociationMember, Education Committee, 2003-2005

ACADEMIC HONORS AND AWARDS

Received Federation of Business Disciplines Outstanding Educator Award, Association for Business Communication-Southwestern U.S., 2010.

Received Outstanding Teacher Award, Association for Business Communication-Southwestern U.S., 2008.

Inducted into Beta Gamma Sigma (international honor society for collegiate Schools of Business), 2006.

Selected for inclusion in Who’s Who among America’s Teachers, 2005.

Received Distinguished Research Award from the Academy of Educational Leadership for “B-School Deans’ Perceptions of E-Journals,” paper presented at the Allied Academies International Conference, Maui, HI, October 2004.

Selected as Faculty Alumni Member, Delta Sigma Pi (professional Business fraternity), 2002.

Lifetime Member of Pi Lambda Theta, national honor and professional association in Education.

Lifetime Member of Phi Kappa Phi Honor Society.

Graduated with Honors in Liberal Arts and Sciences and Distinction in English and Speech, University of Illinois at Chicago, August 1968.

Selected as a University of Illinois Fellow for 1968-1969.

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RESEARCH GRANTS

Principal Investigator and co-author, research enhancement grant proposal to the College of Business Administration, Sam Houston State University, 2004, for “Business Schools’ Policies Regarding Electronic Publications.” Co-investigator: Robert H. Stretcher. Funding received: $1,000.00.

Principal Investigator and co-author, research grant proposal to National Science Foundation, 2003, for “Improving the Understandability of Business Reports.” Co-Investigators: James B. Bexley, Carroll Ferguson Nardone. CFDA # 98-148. Unfunded.

PUBLICATIONS

Books

Hynes, G.E. (2011). Managerial Communication: Strategies and Applications. 5th Ed. Burr Ridge, IL: McGraw-Hill. ISBN: 978-0-07-337775-9

Hynes, G.E. (2008). Managerial Communication: Strategies and Applications. 4th Ed. Burr Ridge, IL: McGraw-Hill. ISBN 978-0-07-352504-4

Hynes, G.E. (2005). Managerial Communication: Strategies and Applications. 3rd Ed. Burr Ridge, IL: McGraw-Hill. ISBN 0-07-282915X

Smeltzer, L., Leonard, D., & Hynes, G.E. (2001). Managerial Communication: Strategies and Applications. 2nd Ed. Burr Ridge, IL: McGraw-Hill. ISBN 0-256-17081-9

Hynes, G.E. (1998). Surfing for Success in Business Communication: A Student’s Guide to the Internet. Englewood Cliffs, NJ: Prentice-Hall. ISBN 0-13-081529-2

Textbook Supplements

Hynes, G.E. (2011). Test Item File, Annotated Instructors Edition, PowerPoint® slideshows, Self-Assessment Quizzes, Materials for WebCT® and Blackboard® course sites, and Cases for Managerial Communication: Strategies and Applications, 5th Ed., by Geraldine E. Hynes. Burr Ridge, IL: McGraw-Hill, 2011.

Hynes, G.E. (2008). Test Item File, Annotated Instructors Edition, PowerPoint® slideshows, Self-Assessment Quizzes, Materials for WebCT® and Blackboard® course sites, and Cases for Managerial Communication: Strategies and Applications, 4th Ed., by Geraldine E. Hynes. Burr Ridge, IL: McGraw-Hill, 2008. ISBN 978-0-07-352504-4

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Hynes, G.E. (2005). Test Item File, Annotated Instructors Edition, PowerPoint® slideshows, and Self-Assessment Quizzes for Managerial Communication: Strategies and Applications, 3rd Ed., by Geraldine E. Hynes. Burr Ridge, IL: McGraw-Hill, 2005.

Hynes, G.E. (2001). Instructors Manual, Test bank, and PowerPoint® slideshows for Managerial Communication: Strategies and Applications, 2nd Ed., by Larry Smeltzer, Donald Leonard, and Geraldine E. Hynes. Burr Ridge, IL: McGraw-Hill. ISBN 0-256-21742-4

Hynes, G.E. (1997). Test Item File for Contemporary Business Communication, 2nd Ed., by Louis E. Boone, David L. Kurtz, and Judith Block. Englewood Cliffs, NJ: Prentice-Hall.

Hynes, G.E. (1997). PowerPoint Slides to accompany Business Communication, by Helen R. Ewald and Rebecca E. Burnett. Englewood Cliffs, NJ: Prentice-Hall.

Hynes, G.E. (1996). Instructor’s Guide for Communication Briefings, a video series. Englewood Cliffs, NJ: Prentice-Hall.

Hynes, G.E. (1994). Annotated Instructor’s Edition of Contemporary Business Communication by Louis E. Boone and David L. Kurtz. Englewood Cliffs, NJ: Prentice-Hall. ISBN 0-13-225947-8

Book Chapters

Hynes, G.E., & Janson, M. (2010). “Using Semiotic Analysis to Determine Effectiveness of Internet Marketing.” In Garzone, G. and Evangelisti Allori, P. (eds.), Discourse, Identities and Genres in Corporate Communication: Sponsorship, Advertising, and Organizational Communication. Volume 35 in Linguistic Insights Series: Studies in Linguistics and Communication. Pp. 169-193. Bern: Peter Lang Publishing Group. (Expected publication: December 2010)

Hynes, G.E., & Hill, K. (2008). “Student Perspectives of Cultural Differences in Nonverbal Communication.” In Rao, P. and Kate, P., (eds.), Understanding Body Language. Institute of Chartered Financial Analysts of India’s Professional Reference Book, ICFAI University Press. ISBN 978-81-314-1463-7.

Hynes, G.E., & Stretcher, R. (2004). “Writing Case Studies for Teaching and Publication.” In Fullerton, S., and Moore, D., eds., International Business Trends: Contemporary Readings. Pp. 127-131. ISBN 1-887676-22-8.

Refereed Journal ArticlesHynes, G.E. (2011). “Texting’s Impact on Student Literacy: ‘Welcome Back’ or ‘C U L8R’?” Texas Business and Technology Educators Association Journal (Submitted 1/11 – under review)

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Hynes, G.E., Hill, K.L., & Johnson, B. “International Students’ Unfamiliarity with U.S. Business Culture: Overcoming a Roadblock to Success in MBA Programs.” Journal of Global Business Education (Status: Revise & Resubmit)

Cooper, T., & Hynes, G.E. (2010). “Business Faculty Expectations of Student Computer Literacy.” Informational Technology, Learning, and Performance Journal (Status: revised & resubmitted 1-11)

Hill, K.L., Hynes, G.E., Joyce, M.S., & Green, J.S. (2011). “GMAT-AWA Score as a Predictor of Success in a Managerial Communication Course.” Business Communication Quarterly (forthcoming)

Stretcher, R.H., Hynes, G.E., & Maniam, B. (2010, September). “Transfer of Learning across Courses in an MBA Curriculum: A Managerial Finance Case Study.” Journal of Instructional Pedagogies, vol. 5, available at www.aabri.com/jip.html

Sigmar, L.A., Hynes, G.E., & Cooper, T. (2010, June). “Emotional Intelligence: Pedagogical Considerations for Skills-Based Learning in Business Communication.” Journal of Instructional Pedagogies, vol. 3, available at www.aabri.com/jip.html

Hynes, G.E., & Hill, K.L. (2009). “Alternatives for Assessing Students’ Cultural Sensitivity in Business Communication Courses.” Intercultural Communication Journal (status: revise and resubmit)

Stretcher, R.H., & Hynes, G.E. (2009). “Live Chat in eCommerce: The Importance of Interpersonal Communication Skills.” Journal of Research in Business Information Systems 2(2), 17-24.

Turri, A., Maniam, B., and Hynes, G.E. (2008). “Are They Watching? Corporate Surveillance of Employees,” The Business Review, Cambridge, 11(2), 126-130.

Hynes, G.E., and Stretcher, R.H. (2008). “A Missing Link in Business Schools,” Focus on Cross-Disciplinary Teaching Column, Business Communication Quarterly, 71(2), 207-211.

Hynes, G.E., & Janson, M. (2007). “Global Imagery in Online Advertisements.” Focus on Business Practices Column, Business Communication Quarterly, 70(4), 487-492.

Stretcher, R.H., & Hynes, G.E. (2007). “The Future of Publication Formats: A Survey of Business School Deans.” Journal of Business and Economic Perspectives, 33(1), 150-161.

Stretcher, R., Hynes, G.E., & Stowe, C.R.B. (2006). “B-Schools and E-Journals: Policies and Perceptions.” Academy of Educational Leadership Journal, 10(1), 83-89.

Roever, C., & Hynes, G.E. (2005). “Understanding Organizational Culture: A Key to Professional Success.” Regional Business Review, 24, 76-89.

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Goss, Y., & Hynes, G.E. (2005). “Strategies for Successful Repatriation.” Journal of International Business Research, 4(1), 97-107.

Hynes, G.E., & Stretcher, R. (2005). “Business Schools’ Policies Regarding Publications in Electronic Journals.” Journal of Education for Business, 81(2), 73-80.

Goss, Y., & Hynes, G.E. (2004). “Repatriation Strategies: Retaining Returning Employees.” Southwest Review of International Business Research, 15, 217-225

Hynes, G.E. (2004). “Annual Reports: A Tool for Businesses, Investors, and Educators.” Education Review of Business Communication, 1(1), 81-96

Hynes, G.E., & Bexley, J.B. (2004). “The Contribution of Banks’ Annual Report Writing Quality to Investor Decision-Making.” Journal of Commercial Banking and Finance, 3(2), 113-122 . Stretcher, R., & Hynes, G.E. (2003). “Adjusting to Rapid Growth and New Technology: The EduSat Project.” Journal of the International Academy for Case Studies, 9(2), 39-45

Stretcher, R., & Hynes, G.E. (2003). “Teaching Note: Adjusting to Rapid Growth and New Technology: The EduSat Project.” JIACS Teaching Notes, 9 (6), 57-62.

Hynes, G.E. (2002). “Strategies for Teaching Managerial Communication,” Focus on Teaching: Business Communication in MBA Programs Column, Business Communication Quarterly, 65 (3), 86-92.

Hynes, G.E., Davis, B.D., & Moss, F.K. (1998). “The Use of In-House Publications by Organizations,” Business Communication Quarterly, 61 (2), 107-113

Hynes, G.E., & Bhatia, V. (1996). “Graduate Business Students’ Preferences for the Managerial Communication Course,” Business Communication Quarterly, 59 (2), 45-55

Walker, W.G., & Hynes, G.E. (1972). “Communication Nets among Staff Members in Eight Australian High Schools,” Australian Education.

Hynes, G.E. (1971). Review of Language and Poverty: Perspectives on a Theme, by Frederick Williams. Journal of Communication, 21 (3)

Rich, P., Hynes, G.E., & Katz, F.M. (1971). “A Comparison of Southeast Asian and Australian First-Year Students’ Views on University,” Australian Journal of Social Issues, 6 (2)

Hynes, G.E. (1971). “Effects of Complexity of Environmental Language on Children’s Sentence Production and Understanding,” The Speech Teacher, 20 (2)

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Clark, R.A., & Hynes, G.E. (1970). “Desirability and Likelihood Dimensions of Judgments of Events.” Speech Monographs, 37(3)

Refereed Conference Proceedings

Hill, K.L., Hynes, G.E., Joyce, M.S., & Green, J.S. (2010, December). "GMAT Writing Score As A Predictor Of Success In A Managerial Communication Course." Paper accepted for publication in the 2010 Global Trends Conference of the Academy of Business Administration Readings Book.

Cooper, T., and Hynes, G.E. (2009, October). “A Comparison Of Student Computer Literacy and Business Faculty Expectations.” Refereed Proceedings of the 74th Annual Association for Business Communication International Convention, Portsmouth, VA.

Hynes, G.E., and Sigmar, L. (2009, April). “Campus Recruiters’ Perceptions of the Importance of Business Communication Courses for New Hires,” Refereed Proceedings of the First Annual General Business Conference, SHSU, Huntsville, TX.

Hynes, G.E., and Pivateau, G. (2009, February). “Sorry Seems to be the Hardest Word: Legal Effects of the Corporate Apology.” Refereed Proceedings of the Association for Business Communication-Southwestern US Conference, Oklahoma City, OK.

Hynes, G.E., Stretcher, R.H., and Maniam, B. (2008, March). “What Business Communication Competencies Do Students Apply to Other Disciplines?” Refereed Proceedings of the Association for Business Communication Southwestern U.S. Annual Conference (with Federation of Business Disciplines), Houston, TX.

Hynes, G.E., and Janson, M. (2007, October). “Semiotic Analysis of Internet Marketing Strategies.” Refereed Proceedings of the 72nd Annual Association for Business Communication International Convention, Washington D.C.

Sigmar, L., Cooper, T., Hynes, G.E., & Hill, K. (2007, October). “The Impact of EQ Training on Collaborative Professional Writing.” Refereed Proceedings of the 72nd Annual Association for Business Communication International Convention, Washington D.C.

Hynes, G.E., Stretcher, R.L., & Turri, A. (2007, March). “The Importance of Interpersonal Communication Skills for Successful Live Chat in eCommerce.” Refereed Proceedings of the 2007 Association of Business Information Systems Conference, Federation of Business Disciplines, San Diego, CA

Hynes, G.E., & Hill, K. (2005, May). “Student Perspectives of Cultural Differences in Nonverbal Communication.” Refereed Proceedings of the 7th Association for Business Communication European Conference, Copenhagen, Denmark.

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Stretcher, R., Hynes, G.E., & Stowe, C.R.B. (2004, October). B-School Deans’ Perceptions of E-Journals.” Refereed Proceedings of the Allied Academies International Conference, Maui, HI. Note: This paper won the Distinguished Research Award of the conference.

Hynes, G.E., & Stretcher, R. (2004, October). “Evaluating Faculty Research in the Electronic Age: Business School Deans’ Perceptions of Publication Formats.” Refereed Proceedings of the Association for Business Communication 69th Annual International Convention, Cambridge, MA.

Goss, Y., & Hynes, G.E. (2004). “Strategies for Successful Repatriation.” Refereed Proceedings of the Academy for Studies in International Business, Allied Academies International Conference, New Orleans.

Hynes, G.E., & Stretcher, R. (2004, March). “Writing Case Studies for Teaching and Publication,” Refereed Proceedings of the Academy of Business Administration 2004 National Conference, Las Vegas, NV.

Hynes, G.E., & Bexley, J.B. (2003). “Understandability of Banks’ Annual Reports.” Refereed Proceedings of the 68th Annual Convention of the Association for Business Communication, Albuquerque, NM, 1-11.

Hynes, G.E., & Bexley, J.B. (2003). “Reader Responses to Banks’ Annual Reports.” Refereed Proceedings of the Academy of Commercial Banking and Finance (Allied Academies) Fall International Conference, Las Vegas, NV, 27-30

Bexley, J.B., & Hynes, G.E. (2003). “Improving the Understandability of Banks’ Annual Reports.” Refereed Proceedings of the 5th Association for Business Communication European Convention, Lugano, Switzerland, 42-45

Bexley, J.B., & Hynes, G.E. (2003). “Bank Officers’ Perceptions of Managerial Writing Competency.” Refereed Proceedings of the Association for Business Communication-Southwestern United States Conference, 7-11

Hynes, G.E., & Sanchez, S. (2001, October). “Perception and Assessment of Online Communication Skill Acquisition.” Paper presented at Assessing the Quality of Online Instruction: A Symposium, hosted by Naval Postgraduate School, Monterey, CA. Proceedings published as a CD-ROM and available online at <http://ocl.nps.navy.mil/aqoi/MeasurementAssessment.htm>

Hynes, G.E. (1992). “The Role of Training Needs Analysis in Organizational Development.” Refereed Proceedings of the Midwest Research-to-Practice Conference in Adult, Continuing and Community Education, Manhattan, Kansas.

Hynes, G.E. (1989). “Effects of Psychological Type and Educational Orientation of University Faculty on Adult Learner Satisfaction.” Refereed Proceedings of the Midwest Research-to-Practice Conference in Adult, Continuing and Community Education, St. Louis, Missouri.

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Invited Articles

Hynes, G.E. (2011, May). “Why Study Business Communication?” i-studentadvisor: The Subject Guide 2011/2012. ISA Media Ltd, Brighton, East Sussex, U.K. The book is a comprehensive guide to different study options around the world. The print run will extend to 10,000 copies and will be distributed to high school and career counselors, important education figures, and at international conventions.

Skowronek, Michelle. “The effects of the abbreviation culture on contemporary business communication,” The Ithacan. Feb 23, 2010. Contributed reviews and summaries of recent research on the impact of SMS use on writing competency.

O’Rourke, M., & Hynes, G.E. “Blogs as a Business Communication Tool,” SHSU Small Business Development Center’s monthly eNewsletter, September 2008.

CURRENT RESEARCH

Sigmar, L.S., Hynes, G.E., & Hill, K. (2010). “Strategies for Teaching Social and Emotional Intelligence in Business Communication,” Journal of Education for Business (in progress)

Hynes, G.E., Awang, F., & Roach-Duncan, J. “Texting’s Impact on Student Literacy: Welcome Back or C U L8R?” Journal of Literacy Research (in progress)

Hynes, G.E., & Hill, K.L. “Writing Levels of Annual Reports of U.S. and Latin American Companies.” Business Communication Quarterly (in progress)

Sigmar, L., & Hynes, G.E. “An Examination of Student Writing Performance by Major and its Implications for Business Communication” Business Communication Quarterly (in progress)

Melancon, M., & Hynes, G.E. “Female Commercial Pilots: A Study in Leadership.” Journal of Aviation Management and Education.” (in progress)

UNPUBLISHED RESEARCH

Hynes, G.E. (1990). “Effects of Psychological Type and Educational Orientation of Faculty on Adult Learner Satisfaction.” Unpublished Doctoral Dissertation, St. Louis University

Thomas, R., & Hynes, G.E. (1975). “Effects of Language Insight on Students’ Communication Skills and Attitudes toward Language.” Extended Time Project Report funded by the St. Louis Community College (lithographed)

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Hynes, G.E. (1970). “Attitudes toward Bonding Students under N.S.W. Teachers College Scholarships.” Education Research Unit Report, University of New England, Armidale, N.S.W., Australia

Hynes, G.E. (1970). “A Course in Basic Study Skills.” Education Research Unit Report, University of New England

Wroblewski, G.E. (1969). “Effects of Certain Grammatical Transformations on Children’s Sentence Production and Understanding.” Unpublished Master’s thesis, University of Illinois-Urbana

Wroblewski, G.E. (1969, January). “Role Differentiation and the Emergence of Leaders in Small Groups.” Small Groups Behavioral Laboratory Report, University of Illinois-Urbana (mimeo)

Wroblewski, G.E. (1969, January). “The Effects of Phrase Structure on Comprehension of an Oral Message.” Speech Communication Laboratory Report, University of Illinois-Urbana (mimeo)

Wroblewski, G.E. (1968). “The Language Code of the Culturally Disadvantaged Child: Review and Implications.” Unpublished Senior Honors thesis, University of Illinois-Chicago

Wroblewski, G.E. (1967, June). “The Acquisition of Syntax in the English Speaking Child: The First Phase.” Independent Study, unpublished B.A. Honors paper, University of Illinois-Chicago

CONFERENCE PRESENTATIONS

Hynes, G.E., Hill, K.L., & Johnson, B. “Meeting the Needs of International Graduate Business Students: Learning about U.S. Business Culture.” Paper presented at the Delta Pi Epsilon National Conference, Philadelphia, PA, November 19, 2010.

Sigmar, L.S., and Hynes, G.E. “Major Difference: An Examination Of Student Writing Performance By Major And Its Implications For Business Communication.” Paper presented at the Association for Business Communication Annual International Convention, Chicago, October 28, 2010.

Hill, K.L., Joyce, M.S., Hynes, G.E., & Green, J. “Can the GMAT-AWA Score Predict Academic Success in Graduate Writing Courses?” Paper presented at the Association for Business Communication Annual International Convention, Chicago, October 28, 2010.

Hynes, G.E., Hill, K.L., and Johnson, B. “How International MBA Students Learn about U.S. Business Culture.” Paper presented at the Management Communication Association Conference, Waco, TX, April 2010.

Hynes, G.E., Hill, K.L., and Johnson, B. “‘Who are Warren Buffett, Drayton McLane, and Ben

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Bernanke?’ What International Graduate Business Students Want to Know about US Business Culture.” Paper presented at the 2nd Annual General Business Conference, SHSU, Huntsville, TX, April 2010.

Hynes, G.E. “What our Students Know about Grammar and Mechanics.” Paper presented as part of a panel, “Should We Teach Grammar in Business Communication Courses?” Paper presented at the 2nd Annual General Business Conference, SHSU, Huntsville, TX, April 2010.

Hynes, G.E., “‘I Did Good on the Job Interview!’: Aspects of Grammar and Mechanics that Our Students Still Don’t Know.” Paper presented at the Association for Business Communication-Southeastern U.S. conference, Birmingham, AL, March 2010.

Hynes, G.E., and Hill, K.L. “What Do Non-U.S. Students Need to Know to be Successful in Graduate Business Communication Courses?” Paper presented as part of a panel, “The 5 Ws of Graduate Business Communication.” Association for Business Communication-Southwestern U.S., Dallas, TX, March 2010.

Cooper, T., and Hynes, G.E. “A Comparison Of Student Computer Literacy and Business Faculty Expectations.” Paper presented at the Association for Business Communication 74th Annual International Convention, Portsmouth, VA, October 2009.

Sigmar, L., and Hynes, G.E. “Do your Rubrics Measure Up? Assessing Rubrics for Writing Assignments in Business Communication Courses.” Paper presented at the Association for Business Communication 74th Annual International Convention, Portsmouth, VA, October 2009.

Stretcher, R.H., Hynes, G.E., & Maniam, B. (2009). “Transfer of Learning across Courses in an MBA Curriculum: A Managerial Finance Case Study.” Paper presented at the Academic and Business Research Institute Conference, Orlando, FL, September 2009.

Hynes, G.E., and Sigmar, L. “Campus Recruiters’ Perceptions of the Importance of Business Communication Courses for New Hires.” Paper presented at the First Annual General Business Conference, Sam Houston State University, Huntsville, TX, April 2009.

Hynes, G.E., and Pivateau, G. “Sorry Seems to be the Hardest Word: Legal Effects of the Corporate Apology.” Paper presented as part of a panel, “Communicating Negative Messages: Issues and Perspectives,” at the Association for Business Communication-Southwestern US Conference, Oklahoma City, OK, February 2009.

Turri, A.M., Maniam, B., & Hynes, G.E. “Are They Watching? Corporate Surveillance of Employees’ Technology Use.” Paper presented at the Economics and International Business Research Conference, Miami FL , December 2008.

Hynes, G.E., Hill, K., Harvey, A., & Vega, D. “Student Perspectives on the Communication Audit Assignment.” Panel of papers presented at the 73rd Annual Association for Business Communication International Convention, Incline Village, NV, October 2008.

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Mahin, L., Bowers, M., Hynes, G.E., & Stretcher, R. “Intertextuality – Business Communication and Other Disciplines.” Panel of papers presented at the 73rd Annual Association for Business Communication International Convention, Incline Village, NV, October 2008.

Hynes, G.E., Stretcher, R.H., and Maniam, B. “What Do Students Retain? A Case Study of Course Content Transfer,” Paper presented at the Association for Business Communication Southwestern U.S. Annual Conference (with Federation of Business Disciplines), Houston, March 2008.

Hynes, G.E., and Janson, M. “Semiotic Analysis of Internet Marketing Strategies.” Paper presented at the 72nd Annual Association for Business Communication International Convention, Washington D.C., October 2007.

Sigmar, L., Hynes, G.E., Cooper, T., & Hill, K. “The Impact of EQ Training on Collaborative Professional Writing.” Paper presented at the 72nd Annual Association for Business Communication International Convention, Washington D.C., October 2007.

Hynes, G.E., Wardrope, W., & Conaway, R. “Impression Management in Annual Reports of U.S. and Latin American Companies.” Paper presented at the 72nd Annual Association for Business Communication International Convention, Washington D.C., October 2007.

Hynes, G.E., Stretcher, R.L., & Turri, A. “The Importance of Interpersonal Communication Skills for Successful Live Chat in eCommerce.” Paper presented at the Association of Business Information Systems Conference, Federation of Business Disciplines, March 2007, San Diego, CA.

Hynes, G.E., & Hill, K. “Strategies for Assessment and Development of Students’ Intercultural Sensitivity Level.” Paper presented at the 70th Association for Business Communication International Convention, October 2005, Irvine, CA.

Hynes, G.E., & Hill, K. “Student Perspectives of Cultural Differences in Nonverbal Communication.” Paper presented at the 7th Association for Business Communication European Conference, May 2005, Copenhagen, Denmark.

Hynes, G.E., & Hill, K. “Graduate Students’ Perceptions of Cultural Differences in Nonverbal Communication.” Paper presented at the Association for Business Communication Spring Conference, April 2005, Greensboro, NC.

Stretcher, R., Hynes, G.E., & Stowe, CRB. “B-school Deans’ Perceptions of eJournals.” Paper presented at the Allied Academies Fall International Conference, Maui, HI, October 2004. Note: This paper won the Distinguished Research Award for the Allied Academies Conference.

Hynes, G.E., & Stretcher, R. “To Kill or Not to Kill More Trees: Business School Deans’ Perceptions of Electronic Journals.” Paper presented at the Association for Business

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Communication 69th Annual International Convention, Cambridge, MA, October 2004.

Hynes, G.E., & Roever, C. “Using Dancing Elephants to Enhance Your Teaching and Consulting.” Paper presented at the Association for Business Communication Spring Conference, LaJolla, CA, April 2004.

Goss, Y., & Hynes, G.E. “Strategies for Successful Repatriation.” Paper presented at the Academy for Studies in International Business (ASIB), Allied Academies Spring International Conference, New Orleans, LA, April 2004.

Goss, Y., & Hynes, G.E. “Repatriation Strategies: Retaining Returning Employees.” Paper presented at the Academy of International Business, US Southwest Chapter, Annual Conference, Orlando, FL, March 2004.

Hynes, G.E., & Bexley, J.B. “Understandability of Banks’ Annual Reports.” Paper presented at the 68th Annual Convention of the Association for Business Communication, Albuquerque, NM, October 2003.

Hynes, G.E., & Bexley, J.B. “Reader Responses to Banks’ Annual Reports.” Paper presented at the Academy of Commercial Banking and Finance (Allied Academies) Fall International Conference, Las Vegas, NV, October 2003.

Bexley, J.B., & Hynes, G.E. “Improving the Understandability of Banks’ Annual Reports.” Paper presented at the 5th Association for Business Communication European Convention, Lugano, Switzerland, May 2003.

Hynes, G.E., & Cherry, J.T. “Evaluation: What Does it Tell You?” Paper presented at the Association for Business Communication-Joint Southeastern and Western U.S. Regional Conference, New Orleans, LA, March 2003.

Bexley, J.B., & Hynes, G.E. “Bank Officers’ Perceptions of Managerial Writing Competency.” Paper presented at the Association for Business Communication-Southwestern United States and Federated Business Disciplines Joint Conference, Houston, TX, March 2003.

Hynes, G.E., & Bielema, C. “Designing and Facilitating Online Learning: Making the Most of Electronic Access and Resources.” Paper presented at the Association for Business Communication 67th Annual Convention, Cincinnati, Ohio, October 2002.

Hynes, G.E. “The Perfect New Hire: Campus Recruiters’ Perceptions of Business Administration Students.” Paper presented at the Association for Business Communication 67th Annual Convention, Cincinnati, Ohio, October 2002.

Bell, J.D., & Hynes, G.E. “‘Can We Fire the Slacker?’: Simulating Business Teams in the Classroom.” Paper presented at the 66th Annual Convention of the Association for Business Communication, San Diego, CA, November 2001.

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Sanchez, S., & Hynes, G.E. “Effectiveness of Traditional Delivery versus Online Delivery for a Managerial Communication Course.” Presented at A Symposium: Assessing the Quality of Online Instruction, Naval Postgraduate School, Monterey, CA, October 2001.

Hynes, G.E. “New Copyright and Intellectual Property Issues for Business Communication Faculty.” Paper presented at the 8th Annual Conference on Teaching Communication, The Ohio State University, July 2001.

Hynes, G.E., & Bielema, C. “Assessing Learning in an Online Management Communication Course.” Paper presented at 7th Annual Conference on Teaching Communication, The Ohio State University, July 2000.

Sanchez, S., & Hynes, G.E. “Learning Management Communication Skills in the Virtual Classroom.” Paper presented at Association for Business Communication Annual Convention, Los Angeles, CA, November 1999.

Roever, C., & Hynes, G.E. “Teaching Creative and Critical Thinking in the Business Communication Course.” Presented at 6th Annual Conference on Teaching Communication, The Ohio State University, July 1999.

Roever, C., & Hynes, G.E. “Teaching the Two C’s Needed for Business Success: Critical Thinking and Creative Thinking.” Presented at Association for Business Communication 63rd Annual Convention, San Antonio, TX, November 1998.

Hynes, G.E, & Kramer, M.G. “Tag Team Wrestling: Teaching with a Partner.” Presented at Association for Business Communication 63rd Annual Convention, San Antonio, TX, November 1998.

Hynes, G.E., & Kramer, M.G. “The Communication Audit: A Powerful Tool for your Students, Yourself.” Presented at the Association for Business Communication 62nd Annual Convention, Washington, D.C., November 1997.

Hynes, G.E., & Ramamurthy, R. “Building Communication Teams: Partnering in and Beyond the Classroom.” Presented at 4th Annual Conference on Teaching Communication, The Ohio State University, July 1997. (Proceedings available)

Joshi, K., Janson, M., & Hynes, G.E. “Metaphors in Communicative Practice: An Intercultural Study.” Presented at The Association for Business Communication 61st Annual Convention, Chicago, November 1996.

Hynes, G.E. “Graduate Business Students’ Preferences for the Managerial Communication Course Curriculum.” Presented at the Association for Business Communication 60th Annual Convention, Orlando, November 1995.

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Roever, C., & Hynes, G.E. “African-American Students Discuss Diversity Issues.” Presented at the Association for Business Communication 60th Annual Convention, Orlando, November 1995.

Hynes, G.E. “The Role of Grammatical Complexity in Children’s Speech: Implications for Elementary Education Teachers.” Paper presented at the Speech Association of America Convention, New York City, December 1969.

KEYNOTE ADDRESSES, SEMINARS, WEBINARS, WORKSHOPS, LECTURES

“Literacy: Welcome Back or CUL8R?” Webinars on the effects of SMS usage on student writing competency. April 13 and 15, 2010. Hosted by McGraw-Hill Publishing Company via WebEx.

“Employee Coaching, Training, and Development,” Guest lecture in an Organizational Communication course, College of Business, Stephen F. Austin State University, Nacogdoches, TX, March 12, 2009.

“Leadership,” facilitator for half-day sessions conducted at “Scout Saturday at Sam,” Interest Project Patch for Girl Scouts of San Jacinto Texas Council, February 2005, February 2006, and February 2007.

“Interpersonal Communication and Recruiting Skills,” Workshop conducted for Sigma Sigma Sigma Sorority, Eta Omicron Chapter, Sam Houston State University, June 2005.

“Writing Case Studies for Teaching and Publication.” Workshop conducted at the Academy of Business Administration National Conference, Las Vegas, NV. March 2004. Co-presenter: Robert Stretcher.

Co-moderator of Special Session on Financial Communication and Investor Relations, the 5th Association for Business Communication European Convention, Lugano, Switzerland, May 2003. Guest speaker: Mr. Luca Soncini, member of the Executive Board and Head of the Group Corporate Center, Banca del Gottardo Group, Switzerland.

“Engagement: The Secret to Effective Online Teaching.” Seminar presented at the Focus on Teaching and Technology Conference, Student Engagement: Creating Learner-Centered Environments, St. Louis, MO. November 2002. Co-presenter: Thomas Eyssell.

“Getting Started in Consulting.” Workshop conducted at Association of Professional Communication Consultants annual meeting, Cincinnati, Ohio. October 2002. Co-presenter: Paula Foster.

“Speaking without Words.” Southwestern Bell lunch seminar for small business owners and municipal department managers. Sponsored by Sam Houston State University Small Business Development Center. May 2002.

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“Online Learning Experiences in Business Communication Courses: As Good as On Campus?” Panel discussion at the 66th Annual Convention of the Association for Business Communication, San Diego, CA. November 2001.

“Prospecting Client Needs.” Session conducted at Twenty-first Century Consulting: Grading and Upgrading Performance Professional Development Day, co-hosted by the Association of Professional Communication Consultants and the Middle Tennessee Chapter of ASTD, Nashville, TN. June 2000.

“How to Develop a Client Base as an Independent Communication Consultant.” Workshop session conducted at the Association for Professional Communication Consultants annual professional development day, Los Angeles, CA. November 1999. Co-presenter: Carol Roever

“Capitalizing on Professional Position for Better Client Satisfaction.” Presented at the Association for Professional Communication Consultants Annual Pre-Conference Workshop, Washington, D.C., November 1997. (Proceedings available).

“How to Resolve Conflict in the Workplace.” Session presented at Welfare to Work Program, St. Louis University. June 1997. Co-presenter: D. Petty

“Doing your Best Means Earning the CPS.” Seminar presented at St. Louis Chapter Annual Meeting, Professional Secretaries International. June 1997.

“Uncommon Solutions to Common Problems: Creative Problem Solving for Coaches and Sport Psychology Consultants.” Workshop conducted at American Alliance of Health, Physical Education, Recreation, and Dance Annual Convention, St. Louis. March 1997. Co-presenter: Jackie Savis

“Making Effective Presentations.” Seminar conducted at County Commissioners Association of Missouri Annual Training Session, Jefferson City, MO. February 1997.

“The Importance of Needs Assessment in Contract Training.” Session presented at Association of Professional Communication Consultants Annual Pre-Conference Workshop, Chicago. November 1996.

“Interpersonal Communication.” Session conducted at the Cultural Diversity in the Workplace Conference sponsored by University of Missouri-St. Louis Continuing Education Division. September 1992.

“Stress Management,” Workshop conducted at Association of Credit Union Internal Auditors Annual Meeting, St. Louis, MO. September 1992.

“Customer Service and Interpersonal Communication.” Keynote address delivered at the National Association of Water Companies Annual Conference, St. Louis, MO. May 1992.

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“Development of Supervisory Skills: Practicing Interpersonal Communication and Conflict Resolution.” Workshop conducted at the University of Missouri Extension In-Service Conference. March 1992.

“In One Ear and Out the Other: Listening and Memory Skills,” Session at the Adult Basic Education Association of Missouri State Conference. August 1991.

“Better Business Writing.” Address delivered at the Graphic Arts Human Resource Directors Meeting, Master Printers of America, St. Louis, MO. October 1990.

“Business Writing.” Workshop at the Federally Employed Women National Training Conference, Memphis, TN. October 1989.

“How to Make Success out of Stress.” Session conducted at Kinko’s Annual Meeting, Tan-Tar-A, Missouri. June 1989. “Writing and Speaking Skills.” Session at the National Association of Water Companies Annual Conference, St. Louis, MO. May 1988.

“Using Plain English when Writing and Speaking.” Session at the National Association of Water Companies Annual Conference, St. Louis, MO. May 1987.

“Developing a Professional Image.” Address delivered at the University of Missouri Extension In-Service Education Conference, St. Louis, MO. December 1986.

PRO-BONO EXTERNAL SERVICE

Girl Scouts of San Jacinto Council, instructor for Interest Project Patch on “Leadership,” 2005-2007. Earning Interest Project Patches prepares Scouts for the Gold Award, the highest achievement in scouting. Sessions take place during “Scout Saturdays at Sam” on the Sam Houston State University campus. Faculty also participate in roundtable discussions concerning college life and careers.

Board of Directors, Association of Professional Communication Consultants, 1999-2005.Provided professional development opportunities, support, and networking opportunities for international membership. Helped maintain website (www.consultingsuccess.org) and listserv. Responsible for development, printing, distribution, and sales of association’s publications.

Education Committee, American Business Women’s Association, Bryan-College Station Charter Chapter, 2003-2005. Provided professional development opportunities for membership. Participated in fundraising

activities to support local charities and social service organizations. Worked with Education Committee to provide college scholarships to local women.

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Educators Focus Group, Institute for Certification, International Association of Administrative Professionals (formerly Professional Secretaries International), 1995-1999.

Consulted with IAAP Board of Directors to design, develop, and administer the Certified Professional Secretary (CPS) examination and the Certified Administrative Professional (CAP) examination, the only internationally recognized professional certifications for office professionals.

Management Focus Group, Institute for Certification, Professional Secretaries International, 1993-1995.

Consulted with PSI Board of Directors to promote certification of secretaries throughout the world.

Midwest Research to Practice Conference in Adult, Continuing, and Community Education Steering Committee, held in St. Louis, Missouri, 1999 Responsible for Call for Papers, coordination of submission reviews, and publication of

conference proceedings in hardcopy and on CD-ROM.

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