genni burns resume - detailed
TRANSCRIPT
Genni Burns Lewisville, Tx 75067
www.linkedin.com/in/genniburns
HR MANAGER OVERVIEWProficient human resources professional with a wide variety of experience. Includes design and implementation of a shared service center. Creation, implementation, coaching and training of policies and processes, as well as day to day support in areas of performance, employee relations, reporting, compliance, benefits, HRIS systems and terminations/downsizing. Efficient in projects related to automation, improvements and implementations, all in a fast-pace, ever changing environment . A practical professional, known for being a tenacious hard worker, adapting well to personalities, situations and environments. Detail oriented, love to research, analyze and solve problems. Effective with improving employee satisfaction and process efficiencies with end to end solutions. My passion is helping people and making a difference.
KEY skills
HR policy management and support Streamlining and Process improvement Facilitating and Coaching Planning and Coordinating Critical thinking and Problem solving People management Orientation and onboarding Employee relations
PROFESSIONAL EXPERIENCE:
MICROSOFT - Irving, TX 4/2014 – 5/2015HR Manager
Upon official transition from Nokia to Microsoft, continued to support 500 acquired managers and employees of Nokia in areas of transition and change management, performance management, policies, benefits, SAP reporting, payroll and employee relations. Support of transition, sharing best practices and lessons learned of the Nokia shared services
model for Microsoft to adopt. Managed over 1000 Americas layoffs during 2014 including preparation, notification and
reporting.
NOKIA - Irving, TX 5/1996–4/2014 Senior HR Consultant Support for 2-3K US and Canada managers and employees from a centralized HR model. Participated in projects to improve processes utilizing Successfactors. Coached managers regarding employee performance. Guidance and training for workforce planning, investigations and terminations. Supported employees with policies, HR systems, processes, benefits and payroll. Operational support with audits, surveys, SAP reports and input of newhires, and data updates. Analyzed presented metrics for support center from Customer relationship system (Serena and Successfactors). Support of legal regarding subpoenas.
Managed integration of acquisition (HERE navigation) and HR support of 2.5K employees and managers with a consistent satisfaction rating above 4 out of 5 point scale
Developed and delivered Performance Improvement training for 100+ managers across multiple sites resulting in reduced write-ups and improved communications and overall employee performance ratings and quality dialogues during performance reviews.
Managed Employee Relations and investigations with 90% resulting in immediate corrected action, improved ratings and better relationships between manager and employee.
Developed trust relationships (including remote and local sites) with employees and managers.
Managed 2K America layoffs during 2013 including preparation, notification and reporting.Genni Burns www.linkedin.com/in/genniburns
Senior HR Consultant (cont) Managed regional shared service model for 5K employees. Implemented phonesystem, tracking system, reporting and training resulting in avg of 800
request per month with above avg satisfaction. Sought process improvement and ensured results, focusing on root cause and working with
extended groups allowing for solid solution. Improvements included administrative recruiting process, self-service workflows in Sucessfactors, improved online forms, streamlined, end to end and simplified policies and processes.
HR Service Specialist ManagerManaged team of 4 servicing 5K employees and managers in areas of payroll, benefits, policies, processes, SAP reporting and system inquiries. Design and implementation of centralized support model and Customer Relationship
Management system (Serena) for United States and later Canada. Managed pilot project in US for chat (Lync) feature to HR Service Center which was later
adopted by global. Managed RFP’s, implementation, communication and tracking for compliance trainings using
NAVEX, resulting in 100% participation of necessary trainings.
Manager HR Communication/Services Managed department of 4 with focus on consolidating/establishing common practices across all sites with a total of estimated 8K employees. Managed compliance and documentation of policies including development, research, updates and communication. Managed vendors for employee services such as Café, wellness and site services. Managed project and maintained area web content including development and maintenance
for US & Canada consolidating and improving and simplifying end user experience. Instrumental in bringing diversity advertisements in-house and then managed ads resulting
in$40K savings annually. Developed internal careers site – saving $34K annually Development, implementation and delivery of new employee induction/orientation program.
Resulting in consistency among all sites and regulation of enrollments. Managed and audited SOX controls including documentation, training and communications.
Resulting in improvements with significant cost and efficiency savings. Designed automated streamlined Employee Referral Program administration. Managed project for 100 Best companies final candidates’ submission. Resourced and developed online Recognition program for US offering consistent, efficient
and cost effective way to recognize employees with tracking, notifications and reporting. Resourced and developed Service award program for United States. Developed employment law training for United States managers. Participated in design team for SAP organization structure for global implementation.
Other Nokia experience HR Employee Services Manager HR Administrative Team LeadPayroll Administrator
Education:North Texas State University – Business AdministrationKilgore College – Associates Applied Arts PHR Certification 2007- currently expired, recertification scheduled for Nov, 2015Completion of Project Management Academy PMP course - 2014
References: Jennifer Conner [email protected] 214-235-5478Others upon request