generic operational control manual (dispatcher manual) for air operator

7/27/2019 Generic Operational Control Manual (Dispatcher Manual) for Air Operator

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Generic Operational

Control Manual(Dispatcher Manual)

for Air Operators

Edition 2000


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(Air Operators Name)Flight Dispatchers Operational Control Manual

Revision original Introduction Jan 2000


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Minister of Public Works and Government Services !anada "###

Permission is granted b$ t%e &e'artment of (rans'ort !anada to co'$ and)or

re'roduce t%e contents of t%is 'ublication in *%ole or in 'art 'rovided t%at full

ackno*ledgment is given to t%e &e'artment of (rans'ort !anada and t%at t%e

material be accuratel$ re'roduced+ W%ile use of t%is material %as been aut%ori,ed t%e

&e'artment of (rans'ort !anada s%all not be res'onsible for t%e manner in *%ic% t%e

information is 'resented nor for an$ inter'retations t%ereof+

(%e information in t%is co'$ of 'ublication ma$ not be u'dated to reflect amendmentsmade to original content+ -or u'.to.date information contact t%e &e'artment of

(rans'ort !anada+

(%e information in t%is 'ublication is to be considered solel$ as a guide and s%ould

not be /uoted as or considered to be a legal aut%orit$+ It ma$ become obsolete in

*%ole or in 'art at an$ time *it%out notice+



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This manual is the property of (Name of air Operator) and any disclosure of itscontents to others is given in strictest confidence. It must not be reproduced or

used in flight operations or other commercial enterprises by any person, agency orcorporation without specific approval and permission of the (Director of lightOperations).

!ny "uestions with respect to use of this manual or information contained hereinshall be directed to#

(Name of !ir Operator !ddress and $hone number)



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Introduction

(%is manual in conunction *it% t%e 1name of Air Operator -lig%t 3'erations Manual contain all t%e'ertinent information and is intended to meet all (rans'ort !anada Regulations and Standards+

Instructions contained in t%is manual s%all govern t%e conduct of t%e 3'erational !ontrol S$stem of

14ame of 5ir 3'erator+ W%ere o'erating 'rocedures and 'erformance data 'resentations differ fromt%ose of (rans'ort !anada suc% revised 'rocedures and modified 'erformance 'resentations must be

a''roved b$ (rans'ort !anada+

W%en o'erations are sc%eduled *it% certain air'lane or air'lane s$stem com'onents unserviceable t%e

air'lane must be o'erated accordance *it% t%e limitations stated in t%e -3M and as amended b$ t%e

Minimum E/ui'ment 6ist 1ME6+ Maintenance *ill install 'lacards at a''ro'riate locations in t%eair'lane advising of unserviceable e/ui'ment+ &is'atc% *ill advise t%e !a'tain *%enever t%e air'lane isdis'atc%ed utili,ing ME6 relief+

W%en o'eration is sc%eduled *it% certain secondar$ airframe and engine 'arts missing t%e air'lane

must be o'erated in accordance *it% t%e limitation stated in t%e -3M and as amended b$ t%e

!onfiguration &eviation 6ist 1!&6+ &is'atc% *ill advise t%e !a'tain *%enever t%e air'lane isdis'atc%ed in accordance *it% t%e !&6+

(%is manual is t%e 'ro'ert$ of 1Name of Air Operator and an$ disclosure of its contents to ot%ers is

given in strictest confidence+ It must not be re'roduced or used in an$ *a$ e7ce't *it% t%e s'ecifica''roval and 'ermission of t%e 1&irector of -lig%t 3'erations+

5n$ /uestions *it% res'ect to use of t%is manual or information contained %erein s%all be directed to t%e1&irector -lig%t 3'erations+



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Introduction

General

(%is -lig%t &is'atc%er Manual 1-&M %as been 're'ared b$ 1Name of air operator+ (%e 'ur'ose oft%is manual is to8

. Provide t%e necessar$ o'erating limitations 'rocedures 'erformance and s$stems informationt%e /ualified flig%t dis'atc%er re/uires to safel$ and efficientl$ e7ercise o'erational control for

1Name of air operator+

. Serve as a revie* guide for use in recurrent training and -lig%t &is'atc%er !om'etenc$ c%ecks+

. Establis% standardi,ed 'rocedures and 'ractices as outlined in (rans'ort !anada9s !ommercial

5ir Services Standards 1!5SS+

(%e -&M is structured in 16 chapters containing 1list the chapter titles+

(%e -&M *ill be 'eriodicall$ revised to incor'orate 'ertinent 'rocedural and s$stem information

c%anges+ Items of a more critical nature *ill be incor'orated in o'erational bulletins and distributed in a

timel$ manner+ In all cases suc% revisions and c%anges *ill remain com'atible *it% t%e !ommercial

5ir Services Standards 1!5SS+



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Intentionall$ :lank

List of Effective Pages

Section Page Revision Date



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Intentionall$ :lank



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Revision Record

-ormal revisions to t%is manual are issued 'eriodicall$ b$ t%e -lig%t 3'erations &e'artment to 'rovidecurrent 'olicies and information not 'reviousl$ furnis%ed+

Eac% formal revision *ill be accom'anied b$ a ne* 6ist of Effective Pages 16EP and a (ransmittalS%eet containing t%e revision number date and filing instructions+ (%e 'erson filing t%e revision s%ould

enter t%e revision number its date and initial t%e a''ro'riate column belo*+ Persons filing t%e revision

s%ould enter t%e amendment se/uentiall$+ 4e* amendments s%ould not be entered until t%e 'revious

amendments %ave been entered+ 3nce t%e revision is filed t%e currenc$ of t%e manual s%ould t%en bec%ecked b$ com'aring t%e ne* 6EP to t%e 'ages contained in $our manual+ If a disagreement is noted

or 'ages are found to be missing contact -lig%t 3'erations immediatel$+

FORMAL REVISIO RECORD

REVISIO

!M"ER

REVISIO

DA#E II#IALS

REVISIO

!M"ER

REVISIO

DA#E II#IALS



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Intentionall$ "lan%



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S!&&ES#IOS'COMME#S

We *ould like $our suggestions and)or comments for im'roving t%e manual+ (%is manual s%ouldfacilitate $our da$.to.da$ o'eration a fact t%at is of concern to us+ We %ave limits in t%e design and

'rinting 'rocess but if a c%ange is needed as indicated b$ $our res'onse *e *ill c%ange t%e t%ings

*e can+ If a 'roblem e7ists and $ou don;t %ave t%e solution state t%e 'roblem< no formalit$ is

e7'ected+ Please for*ard $our recommendations to t%e 1Manager of Flight Dispatch+

5dditional suggestions 'ages *ill automaticall$ be 'rovided to re'lace t%e ones $ou use for

for*arding $our suggestions+

Please( )eep us advised*

14ame of air 3'erator

5ttention8 14ame of Manager

-&M Page 4o+======================================

Suggestions)!omments8

Revision 3riginal Introduction Jan 2000


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Intentionall$ :lank

Revision 3riginal Introduction Jan 2000


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Chapter +

I#ROD!C#IO

"+0" PRE-5!E

"

"+02 5>(?3RI(@

"

"+0A &E-I4I(I34S B 5:RECI5(I34S

2

"+0D (IME

2

"+0 GE4&ER RE-ERE4!E

2

"+0F PR3PER(@

2

"+0 !34(R36

Revision 3riginal !%a'ter " Jan 2000


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2

"+0H RECISI34S

2

"+# M54>56 3RGI4I5(I34

2

"+"0 PERS3456 M54>56S

A

"+"" I4-3RM5(I34 :>6I(E4S

A

"+"2 I4-3RM5(I34 !IR!>65RS

A



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Intentionall$ :lank



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+*,+ PREFACE

(%is -lig%t &is'atc% Manual is enabled b$ and consistent *it% 1Name of air operator!om'an$ -lig%t 3'erations Manual+ It includes instructions and information necessar$ for

flig%t dis'atc% 'ersonnel involved *it% t%e o'erations of 1Name of air operator aircraft to

'erform t%eir duties and res'onsibilities *it% a %ig% degree of safet$+

3'erational control is conducted in com'liance *it% t%e a''licable (rans'ort !anada

issued !anadian 5viation Regulations 1!5Rs and !ommercial 5ir Services Standards1!5SS+ (%ere s%all be no deviations from a''licable !5Rs or !5SS unless a''roved

b$ (rans'ort !anada+ 3'erations conducted under t%is manual %ave been a''roved b$

(rans'ort !anada as being in com'liance *it% all 'ertinent regulator$ source documents of

(rans'ort !anada+

&is'atc%ers must be t%oroug%l$ familiar *it% t%e content of t%is manual as it 'ertains to

t%eir areas of res'onsibilit$+ 5ll dis'atc%ers are c%arged *it% %aving a good *orkingkno*ledge of all regulations and ot%er 1Name of air operator manuals 'ertinent to t%e

e7ercise of t%eir &is'atc%er !ertificates+

+*,- A!#.ORI#/

(%e information instructions 'olicies and 'rocedures contained in t%is manual are binding

on all (Name of air operator 3'erational !ontrol and -lig%t 3'erations 'ersonnel+ 1Name

of air operator 'olicies ma$be more restrictive t%an t%e (rans'ort !anada a''rovedregulations and standards but no 'olic$ in t%is manual ma$ be less restrictive t%an t%e

regulations or standards set fort% b$ (rans'ort !anada+

+*,0 DEFII#IOS and A"REVIA#IOS

(%e follo*ing definitions a''l$ as used t%roug%out t%is manual8

0 include . means to include but is not limiting+

" s%all . is used in t%e im'erative sense+ It is to be construed and understood as binding or

mandator$+

2 ma$ . is used in a 'ermissive sense+ It means t%e desire or met%od is not mandator$

A co.aut%orit$ dis'atc%K . means a flig%t *%ere t%e flig%t dis'atc%er and t%e 'ilot.in.command s%are res'onsibilit$ for -lig%t Watc%+

D flig%t *atc%K . means maintaining current information on t%e 'rogress of t%e flig%t and

monitoring all factors and conditions t%at mig%t affect t%e 3'erational -lig%t Plan+



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'ilot;s self.dis'atc% . means a flig%t *%ere t%e 'ilot.in.command is solel$ res'onsible for-lig%t Watc%+

F !om'le7 3'erations . means o'erations *%ere an$ t*o of t%e follo*ing conditions

e7ist!(

"

A+0A

S(54&5R&I5(I34"

A+0D43(I!E 3- CI6365(I34S

2

A+0PERS3456 E6E!(R34I! &ECI!ES

2

A+0F

!3MM>4I!5(I34S

2

A+0

&IS5GREEME4( RES36>(I34 P36I!@

A

Revision 3riginal !%a'ter A Jan 2000


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A+0H

!3MM>4I!5(I34 RE!3R&SA

A+0#

&ISP5(!?ER RE!3R&SA

A+"0(R5I4I4G

A



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Intentionall$ :lank



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0*,+ SAFE#/

Safet$ is t%e most im'ortant consideration in all air o'erations+ (%e o'erating'%iloso'%$ of 1Name of air operator concludes t%at safet$ is an essential

ingredient to success+ Ever$ 'olic$ or 'rocedure s%all be develo'ed around suc%

safet$.oriented guidelines+ Lno*ing and ad%ering to safe 'ractices t%at %ave beenestablis%ed for t%e mutual benefit of bot% -lig%t 3'erations and -lig%t &is'atc%

'ersonnel are essential to t%e 'revention of mis%a's+ "E PROAC#IVE O#REAC#IVE*

0*,- PERSOAL COD!C#

1Name of air operator e7'ects all em'lo$ees to acce't certain res'onsibilities forad%ering to business 'rinci'les in matters of 'ersonal conduct and to e7%ibit a

%ig% degree of 'ersonal integrit$+ 5cce'table conduct involves not onl$ sincere

res'ect for t%e rig%ts and feelings of ot%ers but assurance t%at 'ersonal conduct inbot% business and 'ersonal life avoids an$ action t%at mig%t8 :e %armful to t%e

em'lo$ee %imself ot%er em'lo$ees t%e !om'an$ or cause an$ unfavorable

reaction for current or 'otential internal and e7ternal customers+

-lig%t &is'atc% 'ersonnel must use discretion *%en dealing *it% t%e 'ublic or

ne*s media regarding cor'orate matters 'rior to being 'ermitted to 'artici'ate in

intervie*s or make 'ublic statements+ 5''roval from 1Name of person is also

re/uired 'rior to re'resenting 14ame of air operator in an$ 'ublic forum 1i+e+s'eaking engagements sc%ool career da$s etc+

-lig%t &is'atc% 'ersonnel contacted eit%er directl$ or indirectl$ b$ t%e (rans'ort

Safet$ :oard of !anada s%all refrain from comment on an$ regular or irregular

o'erations+ (%e (rans'ort Safet$ :oard of !anada re'resentative calling s%all bereferred to t%e -lig%t Safet$ :ranc% of (name of air Operator) (phone num&er

and name of the air operators safety representative)for 'ur'oses of 'ositive

identification and for all briefing)debriefing information being soug%t+

4o 'erson s%all be under t%e influence of alco%olic beverages and)or mind

altering drugs *%ile on dut$+ Slee'ing at an$ time *%ile 'erforming t%e duties of!ontrolling -lig%t &is'atc%er is e7'ressl$ forbidden+



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0*,0 S#ADARDI7A#IO

(%e use of standardi,ation en%ances safet$ and efficienc$ b$ logicall$ assigningto different -lig%t &is'atc% 'ersonnel t%e res'onsibilit$ for t%e accom'lis%ment of

re/uired tasks+ (%e use of standard 'rocedures reduces t%e burden of 'lanning

and 'romotes confidence and 'recision *it%in t%e -lig%t &is'atc% de'artment+

5lt%oug% not all eventualities can be foreseen it %as been *ell 'roven t%at t%e

best o'erations occur *%en a %ig% level of 'lanning communications -lig%t&is'atc% su''ort and standardi,ation e7ist+

It is t%e goal of -lig%t &is'atc% to ac%ieve a 'recise level of standardi,ation t%at

discourages unsafe 'ractices carelessness and t%e develo'ment of individuali,ed'rocedures but not so %ig% t%at o'erational fle7ibilit$ good udgment and

'rofessionalism are discouraged+

0*,1 O#ICE OF VIOLA#IOS

5n$ communication received from (rans'ort !anada b$ -lig%t &is'atc%'ersonnel concerning an alleged or actual flig%t violation or incident *ill be

immediatel$ for*arded to t%e Manager -lig%t &is'atc%

0*,2 PERSOAL ELEC#OIC DEVICES

W%ile on dut$ -lig%t &is'atc% 'ersonnel s%all not *ear %eadset a''aratus for t%e

'ur'oses of listening to non. operational control related broadcasts+ (%e -lig%t&is'atc%ershall at all times monitor com'an$ communications+

0*,3 COMM!ICA#IOS

5ll -lig%t &is'atc% 'ersonnel s%all 'ass t%e e7amination for and be in 'ossession

of a valid R5&I3 (E6EP?34E 3PER5(3R9S RES(RI!(E& !ER(I-I!5(E+

5ll -lig%t &is'atc% 'ersonnel are 'ersonall$ res'onsible for ensuring t%at t%e

Manager -lig%t &is'atc% is su''lied *it% a du'licate co'$ of t%e em'lo$ee;scurrent R5&I3 (E6EP?34E 3PER5(3R9S RES(RI!(E& !ER(I-I!5(E toallo* for 'resentation and revie* b$ entitled 'arties+

5ll -lig%t &is'atc% 'ersonnel s%all com'l$ *it% and ad%ere to all guidelines assti'ulated b$ (rans'ort !anada for t%e use and control of radio tele'%one

communications and e/ui'ment+



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5ll -lig%t &is'atc% 'ersonnel s%all conform to 'ro'er tele'%one eti/uette b$

identif$ing t%e de'artment name follo*ed b$ t%e name of t%e 'erson t%e caller %asreac%ed+

5ll incoming -lig%t &is'atc% radio communications s%all be c%allenged b$ -lig%t

&is'atc% 'ersonnel immediatel$ u'on recei't+

-or t%e continued 'reservation of safet$ if due to individual and)or -lig%t

&is'atc% de'artmental *orkload re/uirements t%ere s%ould become a necessit$ to'rioriti,e t%e %andling of incoming radio and)or tele'%one calls t%e follo*ing

se/uence s%all be follo*ed8

"+ Radio calls associated *it% airborne flig%ts and flig%ts in motion on t%e groundt%at %ave declared an emergenc$+

2+ (ele'%one calls associated *it% airborne flig%ts and flig%ts in motion *%ile ont%e ground t%at %ave declared an emergenc$ onl$ if t%e information su''lied is

critical to t%e continued safe conduct of t%e flig%t and)or %as been s'ecificall$

re/uested b$ t%e o'erating -lig%t !re* and)or controlling -lig%t &is'atc%er+

A+ Radio calls associated *it% airborne flig%ts o'erating under normal conditions+

D+ Radio calls associated *it% flig%ts *%ile in normal motion on t%e ground

during t%eir de'arture '%ase of o'eration+

+ Radio calls associated *it% flig%ts *%ile in normal motion on t%e groundduring t%eir arrival '%ase of o'eration+

F+ (ele'%one calls associated *it% normal o'erations of eit%er ground orairborne flig%ts+

0*,4 DISA&REEME# RESOL!#IO POLIC/

(%e controlling -lig%t &is'atc%er and t%e Pilot.in.!ommand s%all make ever$

effort to resolve all disagreements 'ertaining to t%e e7ercising of o'erationalcontrol in a safe efficient and timel$ manner+

?o*ever s%ould an irreconcilable disagreement arise bet*een t%e flig%t

dis'atc%er and t%e 'ilot.in.command concerning a flig%t t%e most conservativecourse of action s%all 'revail+ 5dvise from t%e Manager -lig%t &is'atc% and t%e

3'erations Manager *ill be soug%t b$ t%e 'ilot.in.command and t%e dis'atc%er in

order to resolve t%e disagreement+



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If a resolution of t%e disagreement is unattainable and a dela$ or cancellation of aflig%t occurs a full *ritten re'ort outlining t%e basis of t%e disagreement *ill befor*arded b$ bot% 'arties to t%e 3'erations Manager+

0*,5 Co99unication Records

-lig%t dis'atc%ers s%all document safet$ information bet*een flig%t cre*s

maintenance and 1list any departments supplying operational control $ith safety

related information+ (%e documented information s%all be retained for a

minimum of 177 da$s)mont%s

0*,6 Dispatcher Records

(%e air o'erator maintains current records for eac% -lig%t &is'atc% em'lo$ee t%at

s%o*s *%et%er t%e individual com'lies *it% all training and 'roficienc$ c%ecks assti'ulated b$ t%e !anadian 5viation Regulations+ (%is record s$stem is based and

maintained in t%e &is'atc% de'artment located (address $here files are

maintained+ (%e maintenance of t%is s$stem is t%e direct res'onsibilit$ of t%eManager -lig%t &is'atc%+

A+"0 #raining

(raining of all flig%t &is'atc%ers *ill be as 'er !5SS 2+"2D 12" and furt%ertraining information can be found in t%e &is'atc%er (raining Manual 1(P "AD#HE



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Operational Control

C.AP#ER 1

ADMIIS#RA#IO POLICIES

SEC#IO

#I#LE

PA&E

D+0" 3:JE!(ICES "

D+02 REP3R(I4G -3R &>(@ "

D+0A S?I-()W3RL635& !?54GE 3CER "

D+0D :RIE-I4G "

D+0 3PER5(I3456 !34(R36 2

D+0F W3RL635& M545GEME4( 2

D+0 3PER5(I3456 (5SLS A

D+0H 3PER5(I4G PR3!E&>RES A

Revision 3riginal !%a'ter D Jan 2000


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Intentionall$ :lank



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1*,+ O":EC#IVES

(%e function of -lig%t &is'atc% is to conduct safe and efficient flig%t o'erations incoordination *it% t%e Pilot.in.!ommand and ot%er &e'artments and 5gencies+ (o

ac%ieve t%ese obectives t%e -lig%t &is'atc%er must constantl$ be a*are of t%e

c%anging conditions t%at affect t%e o'erations environment and be 're'ared toreact to t%ese conditions in t%e 'ro'er manner as s'ecified b$ establis%ed

regulations 'olicies and 'rocedures+ (%e -lig%t &is'atc%er is e7'ected to 'lan

a%ead antici'ate 'roblems establis% *ork 'riorities and e7ercise good udgmentin t%e 'erformance of %is duties+

1*,- REPOR#I& FOR D!#/

-lig%t &is'atc% 'ersonnel s%all re'ort for dut$ at t%e sc%eduled time and be

're'ared to assume duties as assigned + (%e individual s%all 'rior to assignment

be a*are of %is res'onsibilit$ aut%orit$ and t%e o'erational criteria associated*it% t%e 'articular assignment+

1*,0 S.IF#';OR)LOAD C.A&E OVER

-lig%t &is'atc%ers u'on acce'ting a s%ift assume res'onsibilit$ and aut%orit$ over

t%e assigned *orkload)areas and s%all remain on dut$ until8

relieved b$ anot%er &is'atc%erF t%e o'eration1s %as concluded or

t%e controlling -lig%t &is'atc%er %as been removed from %is assignment b$.a /ualified Manager -lig%t &is'atc%+

1*,1 "RIEFI&

5 -lig%t &is'atc%er debriefing at s%ift c%angeover s%all consist of a t%oroug%

e7'lanation of categories as outlined8

"+" -lig%ts under t%e flig%t *atc% '%ase

"+"H >''er air c%arts 1a''licable to o'erations"+"# Significant *eat%er c%arts"+20 Surface anal$sis and *eat%er c%arts

"+2" Weat%er information for origin)destination and alternate air'orts

"+22 Pilot re'orts 1PIREPS "+2A 5IRME(S B SIGME(S 43(5MS

"+2D !%anges to 5ircraft Manuals



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"+2 !%anges to 3'erating Manuals

"+2F ME6 E/ui'ment as re/uired

In addition t%e -lig%t &is'atc%er *ill 'rovide flig%t cre*s on re/uest *it% a

com're%ensive *eat%er briefing+ (%e briefing *ill contain t%e follo*ing

information8

"+2 *eat%er information 1t%is *ill include origin)destination)alternate and

an$ enroute air'orts t%at ma$ effect t%e flig%t"+2H 43(5M information for air'orts and enroute facilities effecting t%e

flig%t

"+2# 5ircraft serviceabilit$ 1ME6 items etc+

"+A0 6imitations 1an$ restrictions t%at ma$be im'osed b$ 5(! ME6 items orair o'erator 'olic$

"+A" Performance limitations 1*eig%t altitude tem'erature limitations

"+A2 Routine and irregular o'erations 1curfe* 5(! labor 'roblems etc+"+AA 5n$ notices or bulletins 'ublis% b$ t%e air o'erator or (rans'ort !anada+

43(E8-lig%t &is'atc%er1s *ill be considered relieved from dut$ onl$ *%ent%e individual1s assuming t%eir duties and res'onsibilities are satisfied

*it% t%e debriefing+ 5ssum'tion of t%e s%ift b$ t%e incoming -lig%t

&is'atc%er im'lies an acce'tance of res'onsibilit$ for t%e com'lete

o'eration+

1*,2 OPERA#IOAL CO#ROL

3'erational !ontrol is defined as t%e e7ercising of aut%orit$ b$ /ualified

'ersonnel over t%e formulation e7ecution and amendment of t%e 3'erational

-lig%t Plan as detailed in t%e !anadian 5viation Regulations+ (%e aut%orit$for 3'erational !ontrol is oint and s%ared solel$ bet*een t%e Pilot.in.

!ommand and t%e controlling -lig%t &is'atc%er+ -or o'eration 'ur'oses

3'erational !ontrol commences (hours prior to flight departure and

terminates u'on confirmation of t%e flig%t;s arrival at destination+

(%ere are t*o ke$ -lig%t &is'atc%er activities associated *it% t%e e7ercisingof 3'erational !ontrol t%e$ being 're de'arture 're'aration and -lig%tWatc%+ It is t%e !om'an$;s e7'ectation t%at eac% -lig%t &is'atc%er *ill

'rioriti,e *orkload res'onsibilities in suc% a manner as to guarantee t%at t%e

'erformance of Flight ;atch al


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-lig%t cre*s and dis'atc%es 'lanning multi'le flig%t legs must insure t%e flig%t

'lans remain valid+ -lig%t cre*s on arrival at t%e do*n line station *ill c%eckfor an$ revisions to t%e original flig%t 'lan+ &is'atc%ers *ill advise do*n linestations of revised flig%t 'lans and a confirmation from t%e station must be

sent *%en t%e revised flig%t 'lan %as been received and acce'ted b$ t%e 'ilot.

in.command+

In t%e event t%at 3'erational !ontrol activities s%ould escalate to a 'oint

*%ere 're de'arture 're'aration activities ma$ begin to adversel$ affect t%e-lig%t &is'atc%ers abilit$ to 'erform ade/uate -lig%t Watc% t%e individual

s%all initiate t%e follo*ing 'rocedure8

H reduction in 're de'arture activit$ in order to maintain a safe -lig%tWatc%

# resc%edule normal 're de'arture activities u' to and including t%e

dela$ing and)or cancellation of non.o'erating flig%ts under %iso'erational control

1*,3 ;OR)LOAD MAA&EME#

4ormal 'riorities are listed belo*< %o*ever adustments for dail$ o'erations

are e7'ected+ (%e urgenc$ of an$ o'erational condition s%ould dictate t%e

follo*ing order of *ork 'riorit$8

EMERGE4!@ 54& S5-E(@ related situations *ill be %andled *it% to'

'riorit$+

5&CI!E (3 PI63(S s%all be 'rimaril$ given 'rior to de'arture and be of

sufficient detail as to allo* t%e Pilot.in.!ommand to disc%arge %isres'onsibilities under t%e !anadian 5viation Regulations+ >'dates en route

are on an as re/uired basis+

Safet$ related conditions suc% as8

"+AD sigmets turbulence and t%understorms on route of flig%t+"+A !%anges to o'erational environment suc% as u'dated *ind informationalternate and destination *eat%er advice terminal dela$s ino'erative facilities

field conditions diversion advice+

"+AF Securing ME6 a''roval+"+A Revisions to 3'erational -lig%t Plans and -lig%t Releases+

"+AH 5mend 'reviousl$ released flig%ts to reflect 3-P c%anges in o'erating

conditions+



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"+A# 5mend flig%t 'lans to reflect aircraft c%anges

"+D0 >'date an$ 'erformance restrictions due to tem'erature 'ressure *eig%tetc+

"+D" &is'atc%ers are e7'ected to assist ot%er -lig%t dis'atc%ers as t%e need

re/uires+

"+D2 5dvise management if *orkload is becoming unmanageable+"+DA 5ns*er tele'%ones 'rom'tl$ 1giving name and de'artment+

"+DD 5ns*er radio calls

"+D Read evaluate and action all *ritten communications dealing *it%o'erational control

(%e above items do not e7clude t%e -lig%t dis'atc%er9s res'onsibilit$ for continual

monitoring of *eat%er facilities flig%t 'rogress and 'erforming ot%er dis'atc%duties+

1*,4 OPERA#IOAL #AS)S

5ddress 're.de'arture issues8

"+DF 5lternate c%anges

"+D -ield conditions

"+DH 5(! restrictions

"+D# Pa$load c%anges

"+0 ME6 items"+" Weat%er conditions effecting Maimum (ake off Weig%ts

"+2 Slot (imes"+A 5ircraft c%anges

1*,5 OPERA#I& PROCED!RES

AIRCRAF# PERFORMACE S#R!C#!RAL ;EI&.# LIMI#A#IOS

(%e controlling -lig%t &is'atc%er s%all maintain an ade/uate *orking kno*ledgeof t%e 'erformance 'arameters including 'erformance and structural limitations of

t%e aircraft t$'es o'erating under %is urisdiction+ (%is kno*ledge in conunction*it% meteorological and o'erational anal$sis s%all be used to8

Establis% t%e Ma7imum allo*able takeoff *eig%t based on8

F0 Structural limitations

F" 5ircraft 'erformance

"+D Run*a$ limiting factors



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"+ En route terrain clearance

Establis% t%e Ma7imum allo*able landing*eig%t based on8

"+F Structural limitations"+ 5ircraft 'erformance

"+H Run*a$ limiting factors for destination and alternate terminals+

(%e 1air o'erators Run*a$ 5nal$sis Manual 'rovides Weig%t 6imitation !%arts for

sc%eduled air'orts and some fre/uentl$ used alternates and c%arter air'orts+

W%en calculating air'ort M(3W limits using t%e run*a$ anal$sis manual be a*are take.off *eig%ts establis%ed b$ t%is transaction ma$ limit 'a$load+ It is essential t%erefore t%at

-lig%t &is'atc%ers closel$ monitor takeoff *eig%ts to ensure ma7imum 'a$load is carried

54& t%at an overload



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Intentionall$ blank



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OPERA#IOAL CO#ROL

C.AP#ER 2

FLI&.# PLAI&

SEC#IO

#I#LE

PA&E

+0"

General

"

+02 3'erational -lig%t Plan "

+0A -iling -lig%t Plans A

+0D -iling -lig%t Plans D

+0 Weat%er Minimum

+0F (ake.off and 6anding Minima

+0 5lternate 5ir'orts

+0H (ake.off 5lternates

+0# 5uto or !om'uter -lig%t Planing F

+"0 Manual -lig%t Planning F

+"" Manual Planing -uel !alculations 1e7am'le

+"2 Manual -lig%t Plan Release 1e7am'le H

Revision 3riginal !%a'ter Jan 2000


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Intentionall$ "lan%



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2*,+ &eneral

In accordance *it% t%e classification (Name of the air operator ad%eres to t%e

follo*ing t$'e of o'erational flig%t 'lan 13-P+ A0 items 3-P as listed belo*<

"H items 3-P as indicated b$ asterisk in t%e list belo*< *ill be used for local areafl$ing 1test flig%ts training sig%tseeing

3'erational flig%t 'lans *ill be issued for all 14ame of air operator flig%tsincluding test training and local sig%tseeing flig%ts+

2*,- Operational Flight Plan

(%e Minimum Re/uired !ontent of an 3'erational -lig%t Plan is8

"+ air o'erator;s name(E &e'arture &estination 5lternate

@@ @>6 @3W

Planned 5ltitude "0 F000

(em'erature S(& MD S(&

(5S 2D

Wind !om'onent P20L M"0L

Ground S'eed 2F

&istance A#0 #0

(ime "8A0 820

-uel :urn 00 200

5dditional fuel for 15(! etc+ "000

Reserve 2200

Ma7 6anding Weig%t 0000

!alculated Ma7 (ake off Weig%t burn

NM6W

00

(otal -3& 00

Minimum -uel Re/uired burn N -3& "A200

Ma7 (ake off Weig%t 00

2*+- Manual Flight Plan Release

If a com'uter flig%t 'lanning failure occurs flig%t dis'atc%ers *ill for*ard t%efollo*ing information to t%e Pilot.in.command+ ( this is an example only and

should &e modified to address the air operators needs#)



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E>a9ple(

(%e follo*ing is an example message for manual flig%t 'lanning8

Please %old for !a'tain 1name

&is'atc%er 1name releases -6( "2AD)dte @@)@>6 MI4 "A200 M(3W 0056(4 @3W

P64G @@.@>6 -6"0)(MP S(& MD)!3MP P20L)&IS( A#0 4M)(IME

"8A0):>R4 0056(ER45(E @3W -6 F000)(MP S(&)!3MP M"0L)&IS(

#04M)(IME8A0):>R4 200

5&46 "000 P64& -3R 5(!)-3& 00

M(3W 00 G33& (3 2A! RW>4W5@ 0F6 PRES 2#+#2R3>(EI4G 1planned $ith A-" 1@@.SI& ..............@>6 &EP5(>RE (IME

"D00 (5S 2D kts E(E +

15bbreviations8 "2AD flig%t number dte date of o'eration @@)@>6

de'arture and destination stations MI4 minimum fuel M(3W Ma7 (ake.off

Weig%t 56(4 alternate -6 -lig%t 6evel (MP tem'erature M MI4>SP P6>S !3MP average com'onent for route using t%e M or P for Plus or

minus com'onents &IS( distance 5&46 additional fuel (5S true air

s'eed E(E estimated time enroute+



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Intentionall$ :lank



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Operational Control

C.AP#ER 3

EMER&EC/ PROCED!RES

SEC#IO #I#LE PA&E

F+0" Roles and Res'onsibilities "

F+2 5larm !all 6ist

2

F+0A ?a,ardous Material !all 6ist A

Revision 3riginal !%a'ter F Jan 2000


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Intentionall$ blank

Revision 3riginal !%a'ter F Jan 2000


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3*,+ Roles and Responsi?ilities 1t%is is an e7am'le onl$ and *ill var$ *it% airo'erator

Manager Dispatcher

In t%e event of a maor accident t%e Manager &is'atc% is res'onsible to t%e

&irector -lig%t 3'erations+

"+F for t%e over all co.ordination of all flig%t dis'atc% duties as outlined in t%e

1name of air operator Emergenc$ Res'onse manual

generic operational control manual (dispatcher manual) for air operator

Documents