generic fault flexi

LGF September 2012 Nokia Siemens Networks CONFIDENTIAL APPROVED 1.0 Page 1

List of Generic Faults LGF-3GBTSmr-2012-09 WCDMA BTS Ultra, Metro, Flexi 3G BTS

Week 38 2012


Table of Contents Overview ........................................................................................................................................... 10 1. Open UltraSite and MetroSite generic faults .............................................................................. 12

1.1 Sending of parameter is failed when doing the BTS commssioning, New .............................12 1.2 BTS failed during stability test WN6.0 22.12-299_A6, New ...................................................12

2. OPEN FLEXI BTS generic faults ............................................................................................... 13 2.1 Problem with CESoPSN - TDM pseudo wire support ............................................................13 2.2 HSDPA DL power problem (constantly 35dBm) ....................................................................13 2.3 Misleading inconsistent VLAN Node B measurements .........................................................14 2.4 Alarm MHA active even if MHAs are not used or commissioned ...........................................14 2.5 Rx signal level monitoring alams clearing problem .............................................................15 2.6 Lack of actual VSWR alarm state after VSWR tuning ...........................................................15 2.7 Incorrect behavior of WMHD without license ........................................................................16 2.8 MDGA missing after BTS SW upgrade .................................................................................16 2.9 FXDA unit with Antenna Line Failure alarm after MP4.2 SW ..............................................17 2.10 Zero non-HSDPA power with configuration 3+3+3 @60W .................................................17 2.11 RF module failure (125) during Extension SM block&unblock ............................................18 2.12 Failure in Optical RP3 interface source (0010) from FXDA detected after upgrade BTS from WN6.0 22.12- 294_V to -297_S ......................................................................................18 2.13 E-RGCH Signature failures with FSMB+FSMD configuration ...............................................19 2.14 Lost of CEs without any alarms after upgrade BTS SW WN6.0 MP4 V5 (WN6.0_22.12-145), New ...............................................................................................................19 2.15 FXDA AISG license missing alarms after WN6.0 MP4.2 upgrade, New .............................20 2.16 Not possible to use NB snapshot for commissioning, New ...................................................20 2.17 Missing CEs after autonomous reset, New ...........................................................................21 2.18 RET AISG 2.0 Antenna line device failure after SW Upgrade WN6.0 MP4.2-292_E, New ....................................................................................................................................21 2.19 Different Node B licences needed for FRGGs and FRGQs, New ..........................................22 2.20 BTS automatic restart with alarm 7652 .................................................................................22 2.21 HSUPA Ramp up behavior ...................................................................................................23 2.22 KPI degradation, New ...........................................................................................................23 2.23 AAL2 congestion cause MTC access failure, New ................................................................24 2.24 Counter M804C5 increased, New .........................................................................................24 2.25 M1002C540 & C482 increased after WN6.0 MP4.31, New ...................................................25 2.26 Failure in Optical RP3 interface, New ................................................................................25 2.27 Rx Level failure, New ............................................................................................................26 2.28 Sleeping cells appeared on LCG2 after BTS SW upgraded from WN6.0_22.9-23_B to WN7.0 1.1 1104_1385_05 , New ................................................................................................26 2.29 M1005C177 counter and fault SETUP_FAIL_FIRST_RL_TRL is counted in WN7.0EP1(WN7.0 1201 033 00), New ...........................................................................................27 2.30 RL setup failure due to MISC unspecified, New ..................................................................27 2.31 Sudden increase in HS AFR due to counters M1002C525 and M1002C416, New ...............28 2.32 Loss of RF modules, New .....................................................................................................28 2.33 Kernel error with WN7.0_1202_028_05 SW, New ................................................................29 2.34 RRC_CONN_STP_FAIL_TRANS increased gradually with WN7.0_1201_033_00, New 29 2.35 Loss of HSPA traffic for certain sectors after BTS upgraded to RU30 and BB-unlocked, New ................................................................................................................................30 2.36 HS ADR degradation after CPC/F-DPCH activation, New.....................................................30


2.37 KPI decreasing on BTS using 2xLCG after upgrading SW from WN7.0_1104_1325_00 to WN7.0_1104_1385_05, New ................................................................31 2.38 BTS loses one branch after BT SW upgrade, New ...............................................................31 2.39 Memory leak when changing RET Configuration, New .........................................................32 2.40 Autonomous reset after locking all WCELLs, New ................................................................32 2.41 Second FSME disappear ......................................................................................................33 2.42 FSPC restart, New ................................................................................................................33 2.43 Unit autonomous reset from WN7.0_1201_033_00, New .....................................................34 2.44 MSM is in degraded state after DSP Sub Unit soft reset (Mode 4), New ...............................34 2.45 FSPC Unit Autonomous Reset, New ....................................................................................35 2.46 Alarm "No connection to Flexi transport submodule (0010)" seen on build WN32037, New 35 2.47 Alarm "Incompatible SW version detected(0023)" appeared on FTM module after SW down load from WN6.0_22.11-139_F to WN7.0_1104_1280_00, New ....................................36 2.48 Faults 2005 should be filtered during opt link sync state storm situation, New .....................36 2.49 New SEM version (BTSSM_07_01_1117) installation recommended install with WN7.0.1, New ................................................................................................................................37 2.50 FSPs not detected WCDMA after WN6.0 MP4.1 to LN3.0 SW update, New .........................37 2.51 Alarm Failure in optical RP3 interface (2010), New ............................................................38 2.52 'EFaultId_PerformanceNotOptimalRel2NotFullyUtilizedAl' (fault 4112) due to wrong TCOM master allocation, New ........................................................................................................38 2.53 SCF was not genetated when upgrade BTS SW from WN6.0 22.11-139_F to WN7.0 1.1 1104_1314_00, New ................................................................................................................39 2.54 Invalid frequency channel for the BTS HW (1807) alarms appeared after MDGA connection, New .............................................................................................................................39 2.55 "Automatic BTS Operator Certificate retrival" alarm raised when BTS SW updated to WN7.0 1.0, New .............................................................................................................................40 2.56 Alarm "RF module failure(0103)" raised on FRGP2 after block&unblock FRGP1, New .........40 2.57 Abnormal report for HS-DSCH required power and HS-DSCH provided bitrate in NBAP, New ....................................................................................................................................41 2.58 Radio Link Setup failures due to Misc 3, New .......................................................................41 2.59 Radio Link reconfiguration from HSPA to HSPA is not handled properly, New .....................42 2.60 Voice DCR increased from an average of 0.33% to 0.48% after 1062_00 load, New ...........42 2.61 File activation failed when doing the BTS recommssioning, New ..........................................43 2.62 Fan failure alarm not displayed as active fault in UI when two fans are blocked in master SM on WN7.0_1104_1332_00, New ...................................................................................43 2.63 License Missing : MHA power option, New ...........................................................................44 2.64 Faulty Extension FSME, New ...............................................................................................44 2.65 After DNBAP link breaks BTS autonomous reset performed due to alarm id 111, New 45 2.66 System Module locks up after loading SCF, New .................................................................45 2.67 RET AND EXT/TILT failure during Site Tests execution, New ..............................................46 2.68 HSDPA/HSUPA configuration failed alarms seen at RNC, New ...........................................46 2.69 RGCH index leak printous seen with WN7.0 EP2, New ........................................................47 2.70 Counter M5006C4 MaxUsedCEUL out of range, New ..........................................................47 2.71 Received new fault (101) EFaultId_NoResponseAl from TCOM during stability test , New 48 2.72 Fault L1Tra_UPDpchQueueData burst in stability testing, New ........................................48 2.73 MHA fault alarm is not raised when set to current mode and fault threshold, New ................49 2.74 After WN7.0 upgrade packet call drop increased on high speed train route, New .................49


2.75 After Node B SW upgrade to WN70_1181_02 AISG control was lost and RET Information available only for wcell2-5, New ...................................................................................50 2.76 BTS Site Manager shows incorrect Power licence, New .......................................................50 2.77 Interrupts in voice calls over HSPA transmission, New .........................................................51 2.78 NBCC not found from main table and NBCCID:771 is hanging, New ....................................51 2.79 Unit autonomous reset from WN7.0_1201_033_00, New .....................................................52 2.80 Different descriptions for counters M5006, New ...................................................................52 2.81 HSUPA call degraded after DSP Sub unit soft reset (mode5), New ......................................53 2.82 Resource reservation for non-NBR connections is not working, New....................................53 2.83 Alarm 0418 FSPC Unit autonomous reset as recovery action, New ...................................54 2.84 SW upgrade to RU30 failed for Node B with FRGG, New .....................................................54 2.85 Minutes after reseting the BTS, alarm of "Failure in optical RP3 interface (2002)" was found and all cells were down, New ...............................................................................................55 2.86 IP BTS cannot save whole site information data, New ..........................................................55 2.87 MHA status Led becomes off after reset or recommissioning, New ......................................56 2.88 Alarms list not refreshed in BTS Site Manager, New ............................................................56 2.89 Radio Link Setup Failure when performing intra BTS soft HO between cells under 2 LCG, New .......................................................................................................................................57 2.90 Unit autonomous reset from WN7.0_1201_033_00, New .....................................................57 2.91 FSPC restart with code 418, New .........................................................................................58 2.92 Licences shouldnt be downloaded to Extension SM when OPT request to NMS, New 58 2.93 Memory allocatios are on the increase on FSM (Rel.2), New................................................59 2.94 After WN7.0 ver 1207_03 SW upgrade from WN6.0 to WN7.0 causing problem MHA /RET is not detected, New ..............................................................................................................59 2.95 WN7.0 ver 1207_03 with error: "The RET has received an incorrect or not supported message.", New .............................................................................................................................60 2.96 AISG is enabled by default, New ..........................................................................................60 2.97 FSPC restart with code 418 with BTS software WN7.0 ver. 1207, New ................................61 2.98 HSUPA calls are not possible after soft reset (mode2), New ................................................61 2.99 Telecom configuration failure (0110) on one cell of FXFB, New ............................................62 2.100 Alarm Loss of secondary Optical Interface (1930) not seen at 3G BTSM when disconnecting 2G Optical Cable from RFM, New ............................................................................62 2.101 FSMD degraded without any alarm (WN6.0 MP4.04-154_C), New .......................................63 2.102 After RF modules block/unblock fault 1836 is not properly handled, New .............................63 2.103 Alarm 7761 WCEL_OUT_OF_USE occurred from WN7.0_1201_033_00, New .................64 2.104 Wrong handling of fault 4015, New .......................................................................................64 2.105 Lots of RlReconfigFailures with cause 10 & RNLayer 4, New .............................................65 2.106 Lots of HSUPA L2 error prints seen on BTS log, New ..........................................................65 2.107 'EFaultId_Rp301LinkConflictAl' (fault id=4039) to FSMD during BTS startup, New ...............66 2.108 Alarm 7665 (61400) about license missing for feature 598 is created unexpectly at BTS SM, New .................................................................................................................................66 2.109 Increase of PS AFR, HS PS AFR and HS Resource AFR, New ...........................................67 2.110 FXFA faults 1173 EFaultId_BelowCurrentWindowMain and 1182 EFaultId_AboveCurrentWindowMain after BTS startup, New ......................................................67 2.111 Incompatible UI selected after SW upgrade from WN6.0_22.12-298_G to WN7.0_1104_1028_15, New ..........................................................................................................68 2.112 Alarm 1884 is present when BTS with MHA is commissioned to Current Mode, New ...........68 2.113 Watchdog reset occurred at FTM with WN7.0_1201_029_00, New ......................................69 2.114 Max Available R99 CEs Varies with no Traffic, New .............................................................69


2.115 LNA changing mode after RF block/unblock, New ................................................................70 2.116 Invalid pointer address and memory leak found in UT, New .................................................70 2.117 Extension FSME is visible at BTS Site Manager although it is excluded from configuration, New ..........................................................................................................................71 2.118 LTCOM_RLH_SyncRestoration status is 5, New ................................................................71 2.119 HSDPA ADR is degraded 0.4% on BTS RU30 EP2, New .....................................................72 2.120 Sleeping 2G cell using Shared RF when 3G cell is On Air state, New ................................72 2.121 BTS failure caused by FTM fails supervision, New ...............................................................73 2.122 TRS Commission fails, New .................................................................................................73 2.123 FSPC restart (418) with BTS software WN70 ver 1207, New................................................74 2.124 Tune VSWR Threshold alarm display implementation does not correspond to the specifications, New .........................................................................................................................74 2.125 Impossible to collect KPI (MAC-HS Efficiency) after BTS upgrade to RU30EP2, New ..........75 2.126 Tune VSWR Threshold alarm display implementation does not correspond to the specifications, New .........................................................................................................................75 2.127 After upgrade BTS to WN7.0, some sites turned to un-commissioned state, New ................76 2.128 Many BTSs are down around 00:01 at every even hour, New ..............................................76 2.129 Incorrect SW information shown after upgrade, New ............................................................77 2.130 Unable to commission MHA and RETs, New ........................................................................77 2.131 BTSs state changed to Integrated to RAN after cancellation of fault 476 and fault 10, New ..........................................................................................................................................78 2.132 Extension SMx greyed out in 3G EM and alarm (4110) not cancelled after 2G BCF reset, New ......................................................................................................................................78 2.133 Not possible to establish 2G call through cells configured on Shared RF Module when 3G cells are active, New .......................................................................................................79 2.134 RF Sharing Extension SMx is greyed out after upgrading SW to WN7.0 1207 158 00, New ..........................................................................................................................................79 2.135 2 FSPs reset due to Kernel Error TCOM_SDL_TASK on FSMB+FSMD site, New .............80 2.136 Some cells not On Air state after SAAL2 Reconnection, New ............................................80 2.137 Fault 7651 Major BASE STATION OPERATION DEGRADED / BTS is uncommissioned, New ...................................................................................................................81 2.138 WN7.0_1207_070_00 (Rel.1) Not all cells go on-air after SAAL2 Reconnection, New ..........81 2.139 RF sharing: 2G site down after SW update to 3G, New ........................................................82 2.140 After tens of short SAAL2 link breaks the status of the link is wrongly reported, New ...........82 2.141 FTP Server on Transport Module parameter issue in CM tools, New ....................................83 2.142 RET info lost after BTS SW upgrading from WN6.0 PP2.02 to WN7.0_1104_1325_00 on AN55, New ...........................................................................................83 2.143 RF logs from FRGP B (RF1) are not included in Snapshot, New ..........................................84 2.144 DL implementation missing CM during user transfer, New ....................................................84 2.145 Software download to slow on BTSs AN55 and BX20 with WN7.0_1104_1325_00, New 85 2.146 TMARET commissioning failure, New ...................................................................................85 2.147 Commissioning parameters missing with BTS SM wizard after upgrade from WN6.0 MP4.3 to WN7.0_1104_1270_04, New ..........................................................................................86 2.148 Debug logs (6=5) are causing DSP overloadload and failure, New .......................................86 2.149 KPI HSUPA access degraded due to BTS and RL Reconfig Prepare is rejected, New 87 2.150 Existing licence expiration alarm (4002) is not dismissed when new valid licence file is installed, New .............................................................................................................................87 2.151 Rx signal level failure rose for ANT1 and ANT3 (FRGP B), New ........................................88


2.152 HSDPA Allocates HSUPA CE After FSP Restart, New .........................................................88 2.153 BTS SW download failed due to Unit autonomous reset 0010 on FSPC with WN7.0_1104_1284_00, New ..........................................................................................................89 2.154 No coverege on LCG2, New .................................................................................................89 2.155 WCELL not working sate after BTS upgrade (WN7.0_1201_033_00), New ..........................90 2.156 Unit autonomous reset from WN7.0_1202_028_05, New .....................................................90 2.157 Unexpected fault 4046 is visible with faulty iRET, New .........................................................91 2.158 System module failure (0418) and MAC-HS failure observed at BTS, New ........................91 2.159 HSUPA calls are not possible due to RADIO LINK RECONFIGURATION FAILURE (SYNC) after soft reset (mode5), New ...........................................................................................92 2.160 Max HSUPA user amount not decreased when R99 calls are created to dynamic area (no R99 licenses), New ..........................................................................................................92 2.161 Timeout for evBB_LOOP_DELAY_REPORT_ACK_MSG after soft reset (mode2), New 93 2.162 No alarm in UMTS site manager if optIF4 is opening, New ...................................................93 2.163 Resource reservation for non-NBR connections doesnt work correctly with HSDPA scheduler limitation, New ................................................................................................................94 2.164 CESoverPSN does not work with 2 TS in T1 mode and RU30 SW, New ..............................94 2.165 CommonTransportChannelSetupFailure after version upgrade, New ...................................95 2.166 HSPA calls are not possible after FSP shutdown, New.........................................................95 2.167 AMR calls are not possible in one LCG after ESM failure when cells are On Air state, New ......................................................................................................................................96 2.168 Uplink NBR may not be kept during 3 HSUPA calls in 1 cell (SPI 8, 0, 11), New ..................96 2.169 Cells down spontaneously with WN7.0EP1, New .................................................................97 2.170 During the High load, lots of fault 101 seen due to missing response from HSUPA L2, New ..........................................................................................................................................97 2.171 Fault 4112 is not cancelled after BTS reset, New .................................................................98 2.172 RF modules are missing form WBTSHWData.xml, New .......................................................98 2.173 No 0023 reported for FTIB when BTS uncommissioned, New ..............................................99 2.174 100% Voice AFR in site 4040 after upgrade to WN7.0, New ................................................99 2.175 Cells with sleeping HSPA HSDSCHOpState not defined, New ...................................... 100 2.176 RAB_EFR_PS RAB_EFR_HSDPA degradation (WN7.0_1202_032_10), New ............... 100 2.177 WN70 1.0 limiting HSUPA throughput to 1,8 Mbps in not highly loaded Wcell (less than 20 users), New ..................................................................................................................... 101 2.178 High Tx power detected in WN7.0_1202_032_11, New ...................................................... 101 2.179 Master System Module reset loop after SW roll-back from WN7.0 1104_1385_05 to WN7.0 1104_1378_00, New ......................................................................................................... 102 2.180 Common channels not working on two cells after upgrade to WN7.0 EP2, New ................. 102 2.181 Impossible to unlock cells - cells remains in state 264 BL WBTS BL FL MEAS, New ....... 103 2.182 Post Mortem logs excluding all necessary files, New .......................................................... 103 2.183 RF module failure (0125) from FRGG reported instead of VSWR, New........................... 104 2.184 Cells are down spontaneously with WN7.0EP1, New ......................................................... 104 2.185 SETUP_FAIL_UE_HS_DSCH_BGR was increased after upgrade (WN7.0_1202_032_11), New ....................................................................................................... 105 2.186 RAB_EFR_HSDPA_has_degraded_due_to_SETUP_FAIL_BTS_HS_DSCH_BGR(WN7.0_1202_032_11), New ............................................................................................................ 105 2.187 KPI degraded due to RRC_CONN_ACC_FAIL_RADIO with BTS SW WN7.0_1202_032_11, New.......................................................................................................... 106


2.188 Alarm not available on BTS Site manager after BTS SW upgrading to WN7.0_1104_1385_05, New ........................................................................................................ 106 2.189 RF Module Failure (FRGF faultID=1910), New ................................................................ 107 2.190 Loss of RF modules, New ................................................................................................... 107 2.191 Loss of RF Module and impossible to enter the SCF file, New............................................ 108 2.192 Cell faulty and BB bus failure alarm seen after WN7.0 activation, New ............................... 108 2.193 FSPC restart , New ............................................................................................................. 109 2.194 Increased VOICE/PS AFR seen after RU30 rollout, New .................................................... 109 2.195 FXDA module lost after BTS roll back from WN7.0_1104_1385_13 to WN6.0_22.12-298_M, New ................................................................................................................................. 110 2.196 Invalid type 1 frame PDU len (Flexi rel.2), New .................................................................. 110 2.197 Low throughput and "641" RTWP value after cell block/unblock, New ................................ 111 2.198 BTS is not operational due to System module failure (1806) in FSP1, New ..................... 111 2.199 Incompatible SW version detected (0023) during KPI testing, New .................................... 112 2.200 Extra WN7.0 Licence provisioning causes WBTS reset, New ............................................. 112 2.201 BTS failure during stability test due to fault (1806) , New .................................................... 113 2.202 After manual Iub link break all cells are down , New ........................................................... 113 2.203 One RM faulty after SWDL by using SW WN7.0_1104_1181_26, New .............................. 114 2.204 FSPC reset with WN7.0_1104_1385_05 , New .................................................................. 114 2.205 FSPC autonomous reset 0110 FSPC on Multiband site configuration 4+4+4, New ............ 115 2.206 Failure in optical RP3 interface (4064) happened after block/unblock RF on WN7.0_1104_ 1385_26, New ....................................................................................................... 115 2.207 Site test (from WBTS manager) failed on WN6.0 MP4.2-292_E for some configurations, New ...................................................................................................................... 116 2.208 3G Node B automatically start to hang. Soft Reset clears the situation, New ...................... 116 2.209 ICSU Fault Switchover causes Cell State Mismatch, New .................................................. 117 2.210 Cells missing from HSDPA and/or HSUPA schedulers (LRM) - zero HSPA accessibility, data volume and failures due to BTS, BTS HW and Max Users, New ...................... 117 2.211 PS CCSR decrease after update WBTS SW to MP4.3, New .............................................. 118 2.212 BTS with high load traffic fails when collecting snapshot, New ........................................... 118 2.213 Incompatible SW version detected on FRGP, WN6.0 22.12-299_C1, New ......................... 119 2.214 Missing Licence alarm appears after BTS reset and alarm does not clear after license has been distributred to WBTS, New ................................................................................ 119 2.215 HSUPA Ramp up Behavior, New ........................................................................................ 120 2.216 Antenna Line Device Failures trigging Cell Faulty state, New ............................................. 120

3. Open common UltraSite, MetroSite and Flexi BTS generic faults .............................................121 4. Solved UltraSite and MetroSite generic faults ...........................................................................122

4.1 Local AXC SW downloading failed when NSN PC is used .................................................. 122 4.2 Increase of #7652 autonomous reset with WPAB,D,J, K .................................................... 122 4.3 BTS starts using code id which was not previously accepted due to Not Enough User Plane Resources ................................................................................................................ 123 4.4 Ultrasite BTSs lost commissioning file after SW roll back ................................................... 123 4.5 Problem with commissioning on WBTS SW WN6.0 22.12-294_V, New ............................. 124 4.6 MP4.4 BTS Manager (WN6.0 EP1 6.2.2427) not compatible with WCDMA Ultrasite, New 124

5. Solved Flexi BTS generic faults ................................................................................................125 5.1 Plenty of NodeBs has incompatible SW version detected (0023) FTIB ............................... 125 5.2 HSUPA configuration Failure alarms after MP4.07 upgrade ............................................... 125 5.3 Node B SW version unavailable with no alarm when using BTS SW MP4.04-154C ........... 126 5.4 mac_d_flow_capareq_expired_s expires.......................................................................... 126


5.5 Some Flexi Multiradio WBTS are restarting with no alarms ................................................ 127 5.6 RET calibration error when the RET uses FW_V02.03.01 .................................................. 127 5.7 7652 "Difference between BTS master clock and reference frequency" alarms appear on many sites after MP4.2 upgraded ................................................................................ 128 5.8 TMARET faulty with two RF module (FRGP or FRGF) ....................................................... 128 5.9 Alarm 7652 and RRC Connection Setup Failure due to BTS .............................................. 129 5.10 Fan failure generated during POST test phase ................................................................... 129 5.11 Extension FSMD/FSME missing with high failure rate ........................................................ 130 5.12 File Corrupted during SW DL and FRGF alarming .............................................................. 130 5.13 Configuration 3+3+3 with FSMB + FSMD and FRGL/FRGC ............................................... 131 5.14 Incorrect RX signal level values reported on SW WN60_2212-154_C ................................ 131 5.15 Min CE availability varying .................................................................................................. 132 5.16 TRS/SCF plan download from OMS EM fails. ..................................................................... 132 5.17 Unit / BTS autonomous reset as recovery action alarms after Min CE drop ........................ 133 5.18 WBTS hardware failures during software download. ........................................................... 133 5.19 Error in file server during SW download alarm occurred ................................................... 134 5.20 BTS internal SW management problem from FTM ............................................................. 134 5.21 CE degradation with no alarm ............................................................................................. 135 5.22 Unknown HW resource alarm blocks BTS after WN6.0 MP3.2 SW upgrade. ...................... 135 5.23 Backup Commissioning file was not obtained ..................................................................... 136 5.24 Flexi BTS reset when FXDA disconnected ......................................................................... 136 5.25 IP- IUB flexi with FTJA units.Total shaper information rate goes to 100mb/s after BTS reset ..................................................................................................................................... 137 5.26 E1 blip on 3G Flexi WBTS causes site to fail and stop processing calls ............................. 137 5.27 IMA link out of delay synchronization issue......................................................................... 138 5.28 Alton Hill BTS performs spontaneous resets ....................................................................... 138 5.29 PRX Noise issue after software update .............................................................................. 139 5.30 FRGP & FSME HW Quality degrade .................................................................................. 139 5.31 Bad HSPA KPI due to faults (493) HsupaL2 Hw Modification Rejected ............................ 140 5.32 Baseband allocation - 2xFSME+3xFRGQ ........................................................................... 140 5.33 HSDPA degradation with UE CAT20 .................................................................................. 141 5.34 RTT delay in NodeB because of DL issue causing UL Retransmission .............................. 141 5.35 Unexpected alarm "Antenna Line Device Failure (0010)" rose after BTS reset ................... 142 5.36 HSUPA call setup is rejected while Max user is still less than 80 within one LCG, New 142

6. Solved common UltraSite, MetroSite and Flexi BTS faults ........................................................143 6.1 HSDPA throughput drop to 0 during Intra-BTS SCC ........................................................ 143

7. Open Flexi BTS Transport Generic Faults ................................................................................144 7.1 Failure in WCDMA WBTS O&M connection for RNC2 and RNC7 sites .............................. 144 7.2 Fake BFD alarm still occurs after upgrade to MP4.2, New .................................................. 144 7.3 Node Bs have alarm Sychronization Lost, New ................................................................ 145

8. Solved Flexi BTS Transport Generic Faults ..............................................................................146 8.1 After TP5000 symmetricom FW version 1.1.8 upgraded to TP5000 FW version 2.0.4 synch alarm was triggered on WBTS, New ................................................................................... 146


Contact:

Contact your local Nokia Siemens Networks support Summary of changes:

21-Sep-2012 1.0.0 Approved version


OVERVIEW

List of Generic Faults describes the current unsolved problems in WCDMA Base Station, as well as the corrections made to the existing problems. Open problems:

Chapter 1 in the UltraSite and MetroSite

Chapter 2 in the Flexi BTS

Chapter 3 common problems in the Ultra, Metro and Flexi BTS

Chapter 7 FlexiBTS Transport Solved problems:

Chapter 4 in the UltraSite and MetroSite

Chapter 5 in the Flexi BTS

Chapter 6 common problems solved in the Ultra, Metro and Flexi BTS

Chapter 8 FlexiBTS Transport


The problem descriptions are structured as follows: Problem title: Title of the problem Problem report: Problem ID number Exists in: Product and software release in which the problem exists Corrected in / Corrected in: Product/software release in which the problem is either fixed or planned to be fixed Severity:

Critical

Major

Minor Probability:

Rare: 1-2 cases during a testing period

Seldom: few times during a testing period

Occasional: seen several times (5-10) during a testing period

Permanent: will occur always when a configuration or a feature is used Customer Impact:

Capacity & Performance

New feature/Functionality

Operation & Maintenance

Security

Stability Reported date: dd.mm.year Closed date: dd.mm.year Description: A short description of the problem and in the corrected cases also a description of the correction. Solution / Workaround: Describes method to avoid the problem or minimize the defect impact before the actual correction is available Impact to Operator: A description of what will be the most likely phenomena seen in the network because of the problem Impact to end user: A description of what will be the most likely phenomena seen by the end user.


1. OPEN ULTRASITE AND METROSITE GENERIC FAULTS

1.1 Sending of parameter is failed when doing the BTS commssioning, New

Problem report: 96702ESPE04 Exists in: WN7.0.1.1 Ultra WCDMA Base Station Correction Target: WN7.0 1.2 Severity: Major Probability: Permanent Customer Impact: Capacity & Performance Reported date: 12.09.2012 Closed date: N/A Description: BTS works with WN7.0_1104_1385_11. BTS commssion done but sending of parameters fails. Solution / Workaround: N/A Impact Operator: Sending of commission parameter fails Impact to End user: N/A

1.2 BTS failed during stability test WN6.0 22.12-299_A6, New

Problem report: 36618ESPE05 Exists in: WN6.0 MP4.5 Ultra WCDMA Base Station Correction Target: N/A Severity: Major Probability: One occurrence Customer Impact: Capacity & Performance Reported date: 13.08.2012 Closed date: N/A Description: BTS fails during stability test with OSE_HEAP_EHEAP_EXHAUSTED (0x105). Recovery is working fine. Solution / Workaround: N/A Impact Operator: BTS goes down Impact to End user: BTS performance


2. OPEN FLEXI BTS GENERIC FAULTS

2.1 Problem with CESoPSN - TDM pseudo wire support

Problem report: NA05072736, NA05193237 Exists in: WN6.0 MP3, FTM_A65_MP3_210.00

Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5 WN6.0 22.12-299_A3 FTM6.5 MP45 FTM_A65_MP45_247.00 WN7.0 1.1 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 02.03.2012 Closed date: N/A Description: CESoPSN (On Top) - TDM pseudo wire support used to connect 2G BTS to Flexi WBTS and aggregate TDM traffic into Ethernet transport to WBTS. Two 2G BTSs with 2 TDMs (IF1 and IF2) were connected to WBTS. Problem occurs when BSC receives alarm indicating 2G BTS with IF1 port is down and it cannot be accessed from BSC. Second 2G BTS with port IF2 is in working state.BTSs are getting synch from TDM. MWR (Cisco 2941) is used for TDM PW Gateway (on BSC side). Solution / Workaround: Mark/Unmark the flag on WBTS table CES over PSN Pseudo

ware1 in use. Impact to Operator: 2G BTS is not working Impact to End user: Service degraded

2.2 HSDPA DL power problem (constantly 35dBm)

Problem report: NA05096248, NA05186926 Exists in: WN6.0 MP4.12

Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5. Severity: Critical Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 18.04.2011 Closed date: - Description: HSDPA DL power (constantly 35dBm) problem after Dual Carrier configuration at one Node B. Solution / Workaround: None Impact to Operator: HSDPA performance degraded Impact to End user: HSDPA performance degraded


2.3 Misleading inconsistent VLAN Node B measurements

Problem report: NA05201860 Exists in: FTM_A65_MP42_239.00

Flexi WCDMA Base Station Correction Target: WN7.0 1.1, WN6.0 MP4.5, FTM_A65_MP45_247.00 Severity: Major Probability: Occasionally Customer Impact: Operation & Maintenance Reported date: 12.06.2012 Closed date: N/A Description: While at the RNC VLAN and IP Interface measurements share the same table (M565) at the Node B with RU20 EP1 SW there are separate tables for VLANs : - M5110 (ETHIF) - M5125 (ETHVLAN) - M5117 (IPIFCAC) - M5124 (IPVLANCAC) - M5118 (IPIFCOS) - M5123 (IPVLANCOS) While M5110 and M5125 can coexist and measure at the same time then M5117 is not even created if M5124 is working as VLAN is configured. Finally M5118 is reporting but only (incorrect) 0 values if M5123 is working as VLAN is configured. At least M5118 should not provide records if M5123 is measuring to avoid misinterpretation. Solution / Workaround: N/A Impact to Operator: Misleading BTS measurements Impact to End user: N/A

2.4 Alarm MHA active even if MHAs are not used or commissioned

Problem report: NA05096240 Exists in: Wn6.0 MP4.01

Ultrasite BTS Correction Target: WN6.0 MP4.5 Severity: Minor Probability: Occasionally Customer Impact: Operation & Maintenance Reported date: 19.06.2012 Closed date: N/A Description: After RU20 MP4.01 BTS SW was upgraded, MHA alarm noticed on the bi-frequency Ultrasite BTS on the even position even if MHAs are not used nor commissioned. Solution / Workaround: Rolling back to RU10 BTS SW Impact to Operator: MHA alarms Impact to End user: N/A


2.5 Rx signal level monitoring alams clearing problem

Problem report: NA05213525 Exists in: WN6.0 MP4.3

Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5 Severity: Minor Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 22.06.2012 Closed date: N/A Description: "Rx signal level monitoring" alarm is not cleared in time with BTS SW WN6.0 MP4.2-292_E. Rx signal level failure alarm shall be raised when the difference between Rx paths is higher than 7dB and time to trigger is 10 minutes. Now alarm shall be cleared when the difference is lower than 7dB for 10 minutes. Solution / Workaround: N/A Impact to Operator: Unnecessary alam Impact to End user: N/A

2.6 Lack of actual VSWR alarm state after VSWR tuning

Problem report: 80557ESPE04 Exists in: WN6.0 MP4.1

Flexi WCDMA Base Station Correction Target: - Severity: Major Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 13.06.2012 Closed date: N/A Description: After VSWR threshold tuning wrong alarm 1838 become active instead of alarm 1837 Solution / Workaround: N/A Impact to Operator: Wrong VSWR alams active Impact to End user: N/A


2.7 Incorrect behavior of WMHD without license


Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5, WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Operation & Maintenance Reported date: 24.05.2012 Closed date: N/A Description: One license for MHA power uploaded to BTS. There was not enough MHA power capacity to change WMHD operational mode from AISG to Current Mode. 3rd party MHA (RFS) is properly set to faulty state with correct RX levelt. First LNA of WMHD is grey and signal is still amplified with wrong RX signal level. Solution / Workaround: None Impact to Operator: WMHD without license Impact to End user: N/A

2.8 MDGA missing after BTS SW upgrade


Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5, WN7.0 1.1

Severity: Minor Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 05.06.2012 Closed date: N/A Description: MDGA is not detected after BTS SW upgrade. FXDA voltage was set too low, which is causing ALDs not to respond. Solution / Workaround: N/A Impact to Operator: MDGA not detected at BTS Site Manager Impact to End user: N/A


2.9 FXDA unit with Antenna Line Failure alarm after MP4.2 SW


Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5 Severity: Minor Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 16.0 5.2012 Closed date: N/A Description: FXDA unit 2 with Antenna Line Failure alarm after WN6.0 MP4.2 SW upgrade. Alarms are not sent with WN6.0 MP4.1 SW. Replacing alarming FxDA unit does not solve problem. Solution / Workaround: Rollback WN6.0MP4.1 SW Impact to Operator: Alarming FXDA units Impact to End user: N/A

2.10 Zero non-HSDPA power with configuration 3+3+3 @60W

Problem report: NA05202568, NA05218683 Exists in: WN6.0 MP4.1

Flexi WCDMA Base Station Correction Target: WN6.0 MP4.5

Severity: Major Probability: Rare Customer Impact: Capacity & Performance Reported date: 24.05.2012 Closed date: N/A

Description: Configurations without RX carrier are lacking of TX RP3 measurements. This is caused by LVDS UL channel nonsynchronization. Zero non-HSDPA Power occurs with configurations where TX carrier is present on RF branch but corresponding RX carrier is not. Solution / Workaround: N/A Impact to Operator: HSDPA service degraded Impact to End user: HSDPA service degraded


2.11 RF module failure (125) during Extension SM block&unblock

Problem report: 92455ESPE04, 93610ESPE04 Exists in: WN6.0 MP4.3


Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 02.05.2012 Closed date: N/A Description: When Extension SM is blocked, alarm RF module failure (0125) is sent on all FRGLs of 6 cells. After Ext. SM unblock these alarms does not cancel anymore.Telecom sends FaultIndicationMsg to BTSOM when cell output power has continuously been under limit (CPICH power -0.5dB) for more than 300 seconds. Ext. SM block&unblock does not have any effect with power monitoring of TX. Solution / Workaround: BTS reset Impact to Operator: BTS performance degraded Impact to End user: Extra RF module failure alarms

2.12 Failure in Optical RP3 interface source (0010) from FXDA detected after upgrade BTS from WN6.0 22.12- 294_V to -297_S



Severity: Major Probability: Occasional Customer Impact: New Feature & Functionality Reported date: 24.05.2012 Closed date: N/A Description: After upgrade BTS from W6.0 22.12 294_V to WN6.0 22.12-297_S , FXDA is lost and fault Failure in optical RP3 interface source of FXDA is detected Solution / Workaround: BTS reset Impact to Operator: FXDA lost Impact to End user: BTS performance degraded


2.13 E-RGCH Signature failures with FSMB+FSMD configuration

Problem report: NA05082539 Exists in: WN6.0 MP3.2 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5

Severity: Critical Probability: Occasional Customer Impact: Capacity & Performance Reported date: 23.03.2012 Closed date: N/A Description: After upgrade RNC SW to RN5.0 and BTS WN6.0 MP3.2 SW some failures are observed on WBTSs with FSMB+FSMD SM configuration. It seems that L2 is out of signature (No free signature index for E-RGCH). E-RGCH Signature is not available in a cell with many users and plenty of faults RL setup failed Problem occurs during signature assignment and un-assignment - there are some signatures which are not freed properly. Thus signatures for RG are not available. Solution / Workaround: N/A Impact to Operator: RL Setup failure Impact to End user: BTS Capacity & Performance degraded

2.14 Lost of CEs without any alarms after upgrade BTS SW WN6.0 MP4 V5 (WN6.0_22.12-145), New

Problem report: NA04965781 Exists in: WN6.0 MP4.2 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5, WN7.0 1.1

Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 28.06.2012 Closed date: N/A Description: After BTS SW WN6.9 MP4.2 SW installation, BTSs lost some of CEs. Lost of CEs is visible only during few hours. At the same period of time there is KPI ( RRC) degradation. Solution / Workaround: N/A Impact to Operator: Lost of CEs Impact to End user: BTS Capacity & Performance degraded


2.15 FXDA AISG license missing alarms after WN6.0 MP4.2 upgrade, New


Severity: Minor Probability: Occasional Customer Impact: Operation & Maintenace Reported date: 16.07.2012 Closed date: N/A Description: FXDA sites are having AISG license missing alarms after WN6.0 MP4.2 SW upgrade. HW configuration is 222 Type C. Root cause of alarm AISG license missing is that Reservation Licence 310 has been set twice for Div MHA. Solution / Workaround: Install extra 3 MHA CWA licenses Impact to Operator: FXDA AISG license missing Impact to End user: N/A

2.16 Not possible to use NB snapshot for commissioning, New

Problem report: NA04998340 Exists in: WN6.0 MP1 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5 Severity: Minor Probability: Occasional Customer Impact: Operation & Maintenance Reported date: 30.09.2011 Closed date: N/A Description: Four Snapshots collected after upgrade to WN6.0 MP4 22.12-147. In 2 of Snapshot cases, configuration file cannot be exported and SCF files are missing. In other 2 Snapshops there is no commissioning directory or there is only CommisionngData.xml is present. Solution / Workaround: N/A Impact to Operator: SCF files are missing Impact to End user: N/A


2.17 Missing CEs after autonomous reset, New

Problem report: NA05238856 Exists in: WN6.0 MP4.4 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5, WN7.0 1.2

Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 25.07.2012 Closed date: N/A Description: CEs reduced after Unit autonomous reset as recovery action alarm Solution / Workaround: N/A Impact to Operator: CE reduction Impact to End user: BTS performance degraded

2.18 RET AISG 2.0 Antenna line device failure after SW Upgrade WN6.0 MP4.2-292_E, New

Problem report: NA05206992 Exists in: WN6.0 MP4.2 Flexi WCDMA Base Station Correction target: N/A Severity: Minor Probability: Rare Customer Impact: Capacity & Performance Reported date: 30.07.2012 Closed date: N/A Description: WBTS was updated to SW WN6.0 MP4.2 -292_E. After upgrading Antenna line device failure alarm appears Solution / Workaround: Downgrade BTS SW to WN6.0 -187 Impact to Operator: Extra BTS SW down- and upgrading Impact to End user: N/A


2.19 Different Node B licences needed for FRGGs and FRGQs, New

Problem report: NA05223399, 36404ESPE05 Exists in: WN6.0 MP4.2 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5, WN7.0 1.2

Severity: Minor Probability: Occasional Customer Impact: Operation & Maintenance Reported date: 01.08.2012 Closed date: N/A Description: BTS configuration (3+3+3) equipped with FRGQs requires less amount of licences than BTS equipped with FRGGs Solution / Workaround: N/A Impact to Operator: Wrong license handling for RF modules Impact to End user: N/A

2.20 BTS automatic restart with alarm 7652


Severity: Major Probability: Occasional Customer Impact: Capasity & Performance Reported date: 07.08.2012 Closed date: N/A Description: RRC success rate degrades from 100% to less than 2% and majority of slots has 0% success rate. HSPA RAB setup success rate and call drop rate are seriously degraded. Solution / Workaround: BTS reset Impact to Operator: Due to automatic restarts, KPI values degraded Impact to End user: BTS and HSPA performance degraded


2.21 HSUPA Ramp up behavior

Problem report: NA05194753 Exists in: WN6.0 MP4.12 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5, WN7.0 1.1 Severity: Major Probability: Permanent Customer Impact: Capasity & Performance Reported date: 07.08.2012 Closed date: N/A Description: Slow slope during initial part of UL FTP transfer causing effectively lower HSUPA throughput. Happy UE load increase procedure does not work as intended. Instead of checking of only UE status it should check HW reservation status Very Happy or is HW grant at Maximum Set of E-DPDCHs level Solution / Workaround: N/A Impact to Operator: HSUPA throughput degrades Impact to End user: HSUPA performance degraded

2.22 KPI degradation, New

Problem report: NA05123852 Exists in: WN6.0 MP4.3 Flexi WCDMA Base Station Correction target: WN6.0 MP4.5 Severity: Critical Probability: Occasional Customer Impact: Capacity & Performance Reported date: 27.07.2012 Closed date: N/A Description: Degradation in HS KPIs after CLUSTER_FAILURE messages in FSP. After alarm 7651 and 7786 present and KPI degradation. Solution / Workaround: FSP card reset Impact to Operator: KPI drops Impact to End user: Lack of HSUPA accesibility


2.23 AAL2 congestion cause MTC access failure, New

Problem report: NA05215827 Exists in: WN6.0 MP4.31 Flexi WCDMA Base Station Correction target: FTM6.0, FTM_A60_167.01 Severity: Critical Probability: Occasional Customer Impact: Capacity & Performance Reported date: 16.08.2012 Closed date: N/A Description: Flexi WCDMA BTS AAL2 connection congestion cause MTC access failure. The maximum number of AAL2 connections is less than 150 and AAL2 congestion will lead to some calls access failure. Solution / Workaround: N/A Impact to Operator: BTS call service degraded Impact to End user: BTS call service degraded

2.24 Counter M804C5 increased, New

Problem report: NA05235139 Exists in: WN6.0 MP4.31 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 14.08.2012 Closed date: N/A Description: Unexpected increase of counter M804C5 at the number of BTS sites . Faults NBAP radio link setup failure or NBAP radio link reconfiguration failure were replied from WBTS Solution / Workaround: N/A Impact to Operator: Radio Link Failues visible Impact to End user: BTS call service degraded


2.25 M1002C540 & C482 increased after WN6.0 MP4.31, New

Problem report: NA05219092 Exists in: WN6.0 MP4.31 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 14.08.2012 Closed date: N/A Description: Counters M1002C540 & C482 increased after WN6.0 MP4.31 (WN6.0 22.12-294_V) upgrade.CQI is not at acceptable range and a lot of DTXs and NACK messages are visible. BLER is also above the expected value Solution / Workaround: N/A Impact to Operator: Counters M1002C540 & C482 increased Impact to End user: N/A

2.26 Failure in Optical RP3 interface, New

Problem report: NA05106010 Exists in: WN6.0 MP4.12 Flexi WCDMA Base Station Correction target: - Severity: Minor Probability: Occasional Customer Impact: Capacity & Performance Reported date: 04.07.2012 Closed date: N/A Description: Periodic FAILURE IN OPTICAL RP3 INTERFACE alarm notification active, RF unit is resetting and coming autonomously back into working state. The BTS Site is near by the ICE line (high speed train). Occasionally BTS may be effected when when train was passing. Solution / Workaround: N/A Impact to Operator: Extra BTS resets Impact to End user: BTS service degraded


2.27 Rx Level failure, New

Problem report: NA05101341 Exists in: WN6.0 MP4.12 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 12.06.2012 Closed date: N/A Description: Alarm RxLevel failure appears periodically at certain 3G sites,. At BTS Site Manager seen that Rx signal level of one input gets very high on sector 2( -95 dB), and another input stays normal (-105 dBm). Another sectors are ok. Alarm may be active for several hours and then disappears. Solution / Workaround: N/A Impact to Operator: Rx level failure Impact to End user: BTS service degraded

2.28 Sleeping cells appeared on LCG2 after BTS SW upgraded from WN6.0_22.9-23_B to WN7.0 1.1 1104_1385_05 , New

Problem report: 96187ESPE04 Exists in: WN7.0 1.1 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Permanent Customer Impact: Capacity & Performance Reported date: 28.08.2012 Closed date: N/A Description: Afer BTS SW upgraded to WN7.0 1.1 1104_1385_05 successfully and BTS status is OK and all cells are On Air state. Test calls are made by MCG to check BTS status. Terminals should be able to be locked to all cells but now they can't be locked to cells of LCG2. Probably the issue is caused by some failures when parsing SCF file there are multiple errors when loading of xml file. Most likely direct cause of sleeping cells is TX/RX usage which is not loaded into DB as this parameter is responsible for cell to antenna assignment Solution / Workaround: Reset external SM or reset BTS Impact to Operator: Cell performance degraded Impact to End user: BTS service degraded


2.29 M1005C177 counter and fault SETUP_FAIL_FIRST_RL_TRL is counted in WN7.0EP1(WN7.0 1201 033 00), New

Problem report: NA05253129 Exists in: WN7.0 1.1 , WN7.0_1201_033_00 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 21.08.2012 Closed date: N/A Description: M1005C177 counter and fault SETUP_FAIL_FIRST_RL_TRL increased at many BTSs with BTS SW WN7.0EP1 (WN7.0 1201 033 00). Solution / Workaround: N/A Impact to Operator: Cell performance degraded Impact to End user: BTS service degraded

2.30 RL setup failure due to MISC unspecified, New

Problem report: NA05255454 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.2 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 24.08.2012 Closed date: N/A Description: With WBTS SW version WN7.0_1104_1270_04 KPI is ncreasing.BTS starting to return a lot of RL Setup failures due to "misc - unspecified". Reason for RL setup failures is RTT Delays for 2 of 3 RF modules,were not sent to RF module in certain conditions. Problem occurs with configurations of 2 RF modules used per cell. Solution / Workaround: N/A Impact to Operator: Sleeping cells on relatd RF modules Impact to End user: BTS service degraded


2.31 Sudden increase in HS AFR due to counters M1002C525 and M1002C416, New

Problem report: NA05254883, 95804ESPE04, NA05251856, NA05260824 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.2 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 24.08.2012 Closed date: N/A Description: Mismatch in HSUPA removal implementation causes permanent NACK messages. HSUPA RM and TCOM LRM don't negotiate the proper number of DSP Sub units on master SM

Solution / Workaround: N/A Impact to Operator: HSUPA performance degraded Impact to End user: HSUPA performance degraded

2.32 Loss of RF modules, New

Problem report: NA05259107 Exists in: WN7.0 2.0 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 29.08.2012 Closed date: N/A Description: When no RF modules are present in DB during startup there is Kernel error in BBC causing site to reset. Site reboots in loop and it can't be recovered. Remote power off to SM doesn't recover situation. Solution / Workaround: N/A Impact to Operator: All RF modules are lost Impact to End user: BTS service degraded


2.33 Kernel error with WN7.0_1202_028_05 SW, New

Problem report: NA05257316 Exists in: WN7.0 2.0 Flexi WCDMA Base Station Correction target: WN7.0 1.2 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 30.08.2012 Closed date: N/A Description: Kernel error due toOSE_EHEAP_ESYSTEM_ALLOC_FAILED. Over allocations in PMProxy leads to memory fragment. Solution / Workaround: N/A Impact to Operator: BTS is not operational Impact to End user: BTS service degraded

2.34 RRC_CONN_STP_FAIL_TRANS increased gradually with WN7.0_1201_033_00, New

Problem report: NA05260483, NA05235139, NA05215827, NA05262741, NA05262855

Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.2, WN6.0 MP4.5 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 30.08.2012 Closed date: N/A Description: Faults RRC_CONN_STP_FAIL_TRANS and SETUP_FAIL_FIRST_RL_TRL are increased. Some of the IP connections are hanging in FTM. The configured bandwidth is 800 Kbps which remains unallocated and leading to RL failures with cause 47.This can happen if FTM did not receive IP_REL from TCOM. the same RNC UDP port for new IP connections is then reused. Solution / Workaround: Recovered after BTS restart Impact to Operator: Radio Link setup Failures increased Impact to End user: BTS service degraded


2.35 Loss of HSPA traffic for certain sectors after BTS upgraded to RU30 and BB-unlocked, New

Problem report: NA05242038 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.1 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 31.08.2012 Closed date: N/A Description: BTS upgraded to WN7.0 (1270_4). The target configuration of SFR (mono LCG, mono Scheduler) was applied and the BB-unlock was done. (max capa). After a while 2 sectors were Oot of Service. No HSPA traffic is observed on this sectors. Solution / Workaround: Deleting and recreating the cell Impact to Operator: No HSPA traffic on those 2 sectors Impact to End user: HSPA service degraded

2.36 HS ADR degradation after CPC/F-DPCH activation, New

Problem report: NA05259565 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.2 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 31.08.2012 Closed date: N/A Description: After CPC/F-DPCH activation, HS_ADR is degraded and KPI degradation on HSPA ADR with enabledCPC/F-DPCH Solution / Workaround: N/A Impact to Operator: HS_ADR degraded Impact to End user: HSPA service degraded


2.37 KPI decreasing on BTS using 2xLCG after upgrading SW from WN7.0_1104_1325_00 to WN7.0_1104_1385_05, New

Problem report: NA05261405 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.1 Severity: Critical Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 03.09.2012 Closed date: N/A Description: HSDPA KPI decreasing on sites using 2xLCG after upgrading from WN7.0_1104_1325_00 to WN7.0_1104_1385_05. By checking WCELL KPI, LCG HSDPA DL Data rcvd _RNC_608C is not available. KPis are missing for LCG2 cells 6, 7 and 8 (belonging to LCG2), but present for LCG1 cells 1, 2, 3, 11, 12, 13 Solution / Workaround: N/A Impact to Operator: KPIs are missing for cells 6,7 and 8 Impact to End user: N/A

2.38 BTS loses one branch after BT SW upgrade, New

Problem report: NA05260720 Exists in: WN7.0 2.0 Flexi WCDMA Base Station Correction target: - Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 03.09.2012 Closed date: N/A Description: Site was upgraded to BTS SW WN7.0 EP2. A day after upgrade, BTS site was losing one of RF module branch (FXDA + FRGP). Site goes to reset loop due to lost commissioning data Solution / Workaround: N/A Impact to Operator: BTS service degraded Impact to End user: BTS service degraded


2.39 Memory leak when changing RET Configuration, New

Problem report: NA05252042 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction target: WN7.0 1.2 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 16.08.2012 Closed date: 13.09.2012 Description: Some BTSs restarted while changing the RET Configuration due to memory leak. This is causing Kernel error OSE_HEAP_ESYSMEM_ALLOC_FAILED Solution / Workaround: N/A Impact to Operator: BTS service degraded Impact to End user: BTS service degraded

2.40 Autonomous reset after locking all WCELLs, New

Problem report: 80634ESPE01 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 01.06.2012 Closed date: 10.08.2012 Description: When internal UpdateManageObject's operation were executed, one of the clients were destroyed; after above mentioned operations were done, back message was about to be sent. Since client was destroyed its pointer in UpdateManagedObject and run out of the scope (generated event of that pointer caused kernel). Flag 0x20041=1 was enabled but Flag 149=1 was not enabled as it should be Problem occurrs with WN7.0_1104_1270_00. Solution / Workaround: Usage of Global Id added, which will prevent in the future

usage of non valid pointers Impact to Operator: Extra BTS resets Impact to End user: BTS performance degreaded


2.41 Second FSME disappear

Problem report: NA05097940, NA05210422, NA05212888, 81176ESPE01, 112061ESPE02, NA05237431, NA05238011, NA05249650, 96081ESPE04

Exists in: MP4.1 Flexi WCDMA Base Station

Correction Target: WN6.0 MP4.5 Severity: Major Probability: Occasionally Customer Impact: Capacity & Performance Reported date: 29.03.2012 Closed date: N/A Description: The second FSME disappears with 2 FSME (extended configuration) and BTS is goes to continuous loop. Synchronization between Master System module and Extension System module is not working correctly. Solution / Workaround: Disconnect the second FSME manually Impact to Operator: BTS Capacity & Performance degraded Impact to End user: BTS Capacity & Performance degraded

2.42 FSPC restart, New

Problem report: NA05228846, NA05226699, 95036ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 06.07.2011 Closed date: 10.08.2012 Description: RAKE reports fatal error RACCM_EErrorCode_PmMeasActivatedFsmStateInvalid and then DSP fails. Later OD2 was generated (just 5 slots later) later prior one OD1. (Normally, later OD would generate more than 2 frames after prior OD).This issue happened during high traffic. Solution / Workaround: Ignore abnormal PM OD which is not outStatNum 0x3F or

0xBF Impact to Operator: Extra FSP resets Impact to End user: BTS performance degreaded


2.43 Unit autonomous reset from WN7.0_1201_033_00, New

Problem report: NA05231598 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 13.07.2011 Closed date: 07.08.2012 Description: Unit autonomous reset is on FRGP with fault 1907 which leads to RF module failure (3010). All cells on RF1 are inactive. Critical RFM operation mode with TX data out of order and FRGP Unit autonomous reset

Solution / Workaround: Activation carriers get additional protection Impact to Operator: Fault 1907 and All cells on RF1 are inactive Impact to End user: BTS performance degreaded

2.44 MSM is in degraded state after DSP Sub Unit soft reset (Mode 4), New

Problem report: 94365ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 25.06.2012 Closed date: 27.0 7.2012 Description: DSP Sub unit reset 0x1252 (mode4) was executed via DSP Browser: After reset related cells returned to working state but unit status (0x12) stayed as permanently degraded and MSM unit is in degraded state. BCN polling failed after GPIO failure during DSP Sub unit reset. Start and stop of BNC polling couldn't been handled parallel Solution / Workaround: BTS reset. GPIO failure does not stop starting of BCN polling Impact to Operator: After DSP Sub unit reset it stays as permanently degraded Impact to End user: BTS performance degreaded


2.45 FSPC Unit Autonomous Reset, New

Problem report: NA05225070, 95218ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 25.06.2012 Closed date: 27.0 7.2012 Description: BMM End Mark is overwritten and causing DSP failure Solution / Workaround: Remove the protecting timer and SRIO multicast reception is

disabled in HS Encoder. Impact to Operator: FSPC Autonomous reset Impact to End user: BTS performance degreaded

2.46 Alarm "No connection to Flexi transport submodule (0010)" seen on build WN32037, New

Problem report: 112624ESPE02 Exists in: FTM7.0 2.0, FTM_A70_20_296.00 Flexi WCDMA Base Station Correction Target: WN7.0 1.0, FTM7.0.2.0 FTM_A70_20_298.00 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 05.06.2012 Closed date: 31.0 7.2012 Description: Node B was in IP IuB mode. Necessary configurations were done on Node B for on air test setup including LDAP server IP address and port. BTS was On Air state and cell was in active (operational) but Alarm "No connection to Flexi transport sub module (0010)" is active Solution / Workaround: N/A Impact to Operator: Alarm "No connection to Flexi transport sub module (0010)" is

active after rest Impact to End user: BTS performance degreaded


2.47 Alarm "Incompatible SW version detected(0023)" appeared on FTM module after SW down load from WN6.0_22.11-139_F to WN7.0_1104_1280_00, New

Problem report: 92143ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Operation & Maintenance Reported date: 05.06.2012 Closed date: 23.07.2012 Description: Alarm 0023 "Incompatible SW version detected" appeared on FTM module after SW down load from WN6.0_22.11-139_F to WN7.0_1104_1280_00. During software upgrade SmaRuim process got hanged. So FTM package will remain in fallback raising alarm 0023 Incompatible SW Version detected alarm Solution / Workaround: SmaRuim process fixed Impact to Operator: Alarm "Incompatible SW version detected (0023)" appeared

on FTM module Impact to End user: N/A

2.48 Faults 2005 should be filtered during opt link sync state storm situation, New

Problem report: 93482ESPE04, 93576ESPE04 Exists in: PS1.0 and PS_REL_2012_05_00 Flexi WCDMA Base Station Correction Target: WN7.0 1.1, PS_REL_2012_06_01 Severity: Minor Probability: Occasional Customer Impact: Capacity & Performance Reported date: 30.05.2012 Closed date: 26.07.2012 Description: Both System Modules start in master mode. There is conflicting clock on optic links between both system modules causing frequent optic link synchronization state changes and in consequence faults 2005 are sent frequently. So fault management list overflows and other faults are not handled. In this case faults 2002 cancels were not handled and RF recovery reset was performed Solution / Workaround: Faults 2002 cancels are handled correctly and RF recovery

reset will not be performed Impact to Operator: After BTS SW DL Unit autonomous reset as recovery action

(2002) on FRGP appears and RF recovery reset was performed

Impact to End user: BTS performance degraded


2.49 New SEM version (BTSSM_07_01_1117) installation recommended install with WN7.0.1, New

Problem report: 94984ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Minor Probability: One Occurence Customer Impact: Operation & Maintenance Reported date: 13.07.2012 Closed date: 25.07.2012 Description: New SEM version should be used after SW upgrade. Working with old SEM version may cause some feature malfunctions. Flexi SiteEM is not copied to SiteEM in cases where the list of files are to be activated and they all are non special files Solution / Workaround: A new Flexi SiteEM needs to be copied to SiteEM Impact to Operator: Working with new SEM version some features malfunctions Impact to End user: N/A

2.50 FSPs not detected WCDMA after WN6.0 MP4.1 to LN3.0 SW update, New

Problem report: 30533ESPE05, 91438ESPE04, 34401ESPE05, 34522ESPE05

Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occacional Customer Impact: Capacity & Performance Reported date: 23.08.2011 Closed date: 03.08.2012 Description: Some of FSPs were not detected when BTS SW was upgraded to LN3.0. Then SW downgrade made to WN6.0 MP4.1. All MCUs are pinging but DSP Sub units are not pinging which causing downgrading of BTS SW to WN6.0 MP4.1 again. Then 3 files were downloaded but DSP Sub units were still not pinging. Power cycle made and no change. SW updated to WN6.0 MP4.07 but after the activation DSP Sub units are not pinging. Activation of wrong FS on FSP after fallback while updating to LN. Solution / Workaround: Activation of right FSPs during

update Impact to Operator: Some FSPs not detected Impact to End user: N/A


2.51 Alarm Failure in optical RP3 interface (2010), New

Problem report: 93364ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occacional Customer Impact: Capacity & Performance Reported date: 26.05.2012 Closed date: 26.07.2012 Description: Failure in optical RP3 interface (2010) from optical port4 which is connected to Extension SMC. Alarm 2010 from Extension SM is visible on SEM after BTS Reset. Fault 2010 should be correlated by fault 2005 in FDPP. Solution / Workaround: BTS site reset. FD rules modified and the correlation Impact to Operator: Alarm 2010 from Extension SM visible on SEM after BTS

Reset Impact to End user: N/A

2.52 'EFaultId_PerformanceNotOptimalRel2NotFullyUtilizedAl' (fault 4112) due to wrong TCOM master allocation, New

Problem report: 93029ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occacional Customer Impact: Operation & Maintenance Reported date: 17.05.2012 Closed date: 10.08.2012 Description: Set TCOM master location error occurs when removing Extension SM and then executing commissioning. Then adding Extension SM and 4112 comes visible. BTS site reset is done but 4112 still visible. BTS hard reset tried but 4112 still visible and finally executed commissioning but 4112 is still visible. Cause is that TCOM master should be allocated on Rel2 not on Rel1. Solution / Workaround: Set TCOM master location as Extension SM after when

Extension SM put into DB Impact to Operator: TCOM master in not allocated correctly on Rel2 and fault

4112 appears Impact to End user: N/A


2.53 SCF was not genetated when upgrade BTS SW from WN6.0 22.11-139_F to WN7.0 1.1 1104_1314_00, New

Problem report: 95008ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occacional Customer Impact: Operation & Maintenance Reported date: 16.07.2012 Closed date: 23.08.2012 Description: Update SW from WN6.0 22.11-139_F to WN7.0 1.1 1104_1314_00.SW upgrade was successfully finished but SCF file was missing and BTS remains un-commissioned. SW upgrade via NetAct works correctly. Solution / Workaround: SFC is working properly after SW upgrade Impact to Operator: SFC is not working properly after SW upgrade Impact to End user: N/A

2.54 Invalid frequency channel for the BTS HW (1807) alarms appeared after MDGA connection, New

Problem report: 110700ESPE02, 81218ESPE01 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 22.05.2012 Closed date: 22.08.2012 Description: Configuration error: Invalid frequency channel (1807) occurs.Some MHAs are wrongly failed during the frequency checking. Fault 1807 appeared for affected MHAs. Wrong conditions have been used to decide whether frequency check for MHAs is passed.

Solution / Workaround: Conditions for frequency band checking have been fixed Impact to Operator: MHAs with wider frequency band is not working correctly Impact to End user: N/A


2.55 "Automatic BTS Operator Certificate retrival" alarm raised when BTS SW updated to WN7.0 1.0, New

Problem report: 111428ESPE02 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 13.03.2012 Closed date: 10.09.2012 Description: When setting CMP Server parameter Address/Port/Reference number/Pre-share key in WN 6.0 22.11-129_F and then upgrading and activating BTS SW to WN7.0 1104 1252 00 from NetAct or Local BTS SM. "Automatic BTS Operator Certificate retrieval" alarm appears. Solution / Workaround: After correction "Automatic BTS Operator Certificate retrieval"

alarm disappeared Impact to Operator: "Automatic BTS Operator Certificate retrieval" alarm appears

when BTS SW updated to WN7.0 1.0 Impact to End user: N/A

2.56 Alarm "RF module failure(0103)" raised on FRGP2 after block&unblock FRGP1, New

Problem report: 112251ESPE02 Exists in: WN7.0 1.0, WN6.0 MP4.4 Flexi WCDMA Base Station Correction Target: WN7.0 1.1, WN6.0 MP4.5 Severity: Major Probability: Permanent Customer Impact: Capacity & Performance Reported date: 28.06.2012 Closed date: 20.07.2012 Description: BTS works with WN6.0 22.12-298_M then Block & unlock FRGP1 and alarm "RF module failure (0103) occurs on FRGP2 after block & unblock FRGP1 Solution / Workaround: BTS reset and correction "RF module failure (0103) not

visible on FRGP2 after block & unblock FRGP1 Impact to Operator: Alarm "RF module failure (0103) disappears on FRGP2 after

block & unblock FRGP1 Impact to End user: N/A


2.57 Abnormal report for HS-DSCH required power and HS-DSCH provided bitrate in NBAP, New

Problem report: 95120ESPE04 Exists in: WN7.0 2.0 and WN7.0_1207_035_00 Flexi WCDMA Base Station Correction Target: WN7.0 2.0 and WN7.0_1207_060_00 Severity: Major Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 19.06.2012 Closed date: 30.07.2012 Description: Measurement values are consecutive, 10 times NULL. This cannot be identified from end user/operator PoV. Issue has been identified as part of BTS Module (TCOM) log analysis. MAC HS was not sending the measurement if the value was 0. Solution / Workaround: The measurement values are not sent by MAC HS if the

Measurement value is 0 Impact to Operator: MAC HS is not writing correct value and reports are not

correct Impact to End user: N/A

2.58 Radio Link Setup failures due to Misc 3, New

Problem report: NA05245836 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 03.08.2012 Closed date: - Description: HSUPA took all resources in SM and didn't left place for DCH allocation.Problem with HSUPA call in congested BTS. Wrong rules of controlling HSUPA resources Solution / Workaround: New corrected rules in controlling HSUPA resources (Per SM) Impact to Operator: HSUPA performance degraded Impact to End user: HSUPA performance degraded


2.59 Radio Link reconfiguration from HSPA to HSPA is not handled properly, New

Problem report: 83369ESPE01, NA05252668 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Permanent Customer Impact: Capacity & Performance Reported date: 09.08.2012 Closed date: - Description: Radio Link reconfiguration not handled properly and Radio Link reconfiguration from DCH to HSPA is not handled properly. HSUPA L2 gets new RL setup and few users HSUPA L2 receives NACKs the RL setup NACKs because of RNC signature problem. Also Radio link reconfiguration from HSPA to HSPA fails. Solution / Workaround: Radio Link reconfiguration from HSPA to HSPA is handled

properly Impact to Operator: HSPA performance degraded Impact to End user: HSPA performance degraded

2.60 Voice DCR increased from an average of 0.33% to 0.48% after 1062_00 load, New

Problem report: NA05122998, NA05213385 , NA05219251 NA05227381, NA05227694, NA05232753

NA05234122 , NA05230094, NA05242018 NA05229161, 95685ESPE04, NA05241885 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Occasional Customer Impact: Capacity & Performance Reported date: 01.06.2012 Closed date: - Description: HSPA Acc failures, SCC failures and voice call drops seen after upgrade from WN6.0 to WN7.0 EP1. Solution / Workaround: HSDPA Access failures disappears Impact to Operator: HSDPA performance degraded Impact to End user: HSDPA performance degraded


2.61 File activation failed when doing the BTS recommssioning, New

Problem report: 90112ESPE04, 94812ESPE04 Exists in: WN7.0 1.0 Flexi WCDMA Base Station Correction Target: WN7.0 1.1 Severity: Major Probability: Permanent Customer Impact: Operation & Maintenance Reported date: 01.03.2012 Closed date: 15.08.2012 Description: File activation is failed when doing the BTS re-commissioning. When doing first commissioni

generic fault flexi

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