©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

Generating Support Offers – Distributors

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Introduction

Current Process: As of today, partners can generate support offers only to

User Center accounts they are currently attached to.

Current Challenges: We have received many requests from partners to allow

generating support offers, also for accounts that they are not attached to.

Allowing to generate quotes for accounts the partner isn’t attached to, creates a security risk (exposing the install base of the end user)

Nokia partners are very used to generate quotes, based on the customer’s serial numbers, rather than their account(s).

3©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

Distributors will receive a summary offer – summarizing the total cost for the offer, without exposing the customer’s install base.

Allow Distributors Only to generate support offers also to accounts that they are not attached to.

Distributors may search for the account by the products device number (CK, MAC Address, Serial Number) or by the account ID.

Upgraded Support Quoting Tool

4©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

Option 1: Select from my User Center Account list

5©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

6©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

7©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

This is similar to the current process,

partner will receive the detailed PDF

8©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

Option 2: Enter the product device number

9©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

Option 3: Enter the Account ID

10©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

11©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

12©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

No information on the customer’s

install base.

13©2009 Check Point Software Technologies Ltd. All rights reserved. [Confidential]—For Check Point users and approved third parties

Questions