general report · submerged in patuxent river ... retiree george campbell looks back” “welcome...
TRANSCRIPT
1
General Manager’s
Report
June 2018
GM/CEO Carla Reid welcomes attendees to the WSSC Water Symposium on May 1
3
National Drug Takeback Day◦ Collected 29 lbs. of drugs
Building Fish Habitats ◦ Built by 50 middle-school students
◦ Submerged in Patuxent River
◦ Creates habitats for fish to thrive
5
Successful media event to announce:
◦ WSSC has longest active Acoustic Fiber Optic system in country
◦ 102 miles of large water mains now protected
◦ Alerted WSSC 20 times to major breaks
◦ $21 million investment has saved customers more than $42 million
New Water Tanks Operational◦ Camp Springs
◦ Collington
Colesville Road Project◦ Greater Silver Spring Chamber of
Commerce meeting
◦ Members of business community commend project manager
“We love our friends from WSSC – especially Curtis [Pinder]! He is very approachable, always in communication, keeps us ahead of what is going on.”- Downtown Silver Spring Rotary Club
8
Tap into Business◦ Combined outreach events ◦ Nearly 300 attendees
“…it was truly a world-class event.”Antonio Jones, Delmock Technologies
P2P Goes Live ◦ One stop shop for
procurement process From ordering to paying
County Councils approve
FY19 budget◦ $1.4 billion Operating and Capital
budget focuses on replacing aging infrastructure
◦ $205.3 million for water and sewer◦ $40.3 million for Bio-Energy
Combined 4.5 percent water and sewer rate increase ◦ +$2.04 per month ($6.12 per
quarter) to the average residential customer bill
AWWA annual conference ACE18
Several WSSC members attended and participated on panels
WSSC Water Treatment Plants received the President’s Award from the Partnership for Safe Water
Tapping team represented Chesapeake section
12
WSSC In Your Neighborhood Open Houses◦ April 10 & 24 and May 8
Customer Feedback Community Utility Ranking Exercise ◦ WSSC #1 among local utilities in all 4 areas
◦ 51 CFC respondents
Water Symposium: A Century of Innovation
Centennial Celebration◦ This weekend!
WSSC Environmental Education Coordinator Named PGCPS “Unsung Hero”
Facilitated 15 PGCPS “Sunfish and Students” programs
School programs reach thousands!◦ 1500 PGCPS◦ 1300 MCPS
Tool for education on water distribution designed by◦ Engineering◦ Process Control◦ Community Outreach◦ Trade Shop
Inaugural use for this week’s H2OEngineers program
Will be stored at RGH for internal training and demonstrations
WSSC’s 65th Annual Manhole Open Gold Tournament in June
Employees, retirees and friends raised $10,000 for WSSC Water Fund
Water Fund created in 1994 to help those in need pay their water/sewer bill
19
Happy Birthday WSSC
Come in Unity Meetings
Earth Month Azalea Garden Clean up
Centennial Video Wins a “Telly”◦ “A Century of Service: 100-Year-Old
Retiree George Campbell Looks Back”
“Welcome Back” Retiree Celebration
2017 Core Mission Dashboard
HomeServe
August 2016 – April 2018
Product Monthly Cost Contracts Completed
Repairs
HomeServe's Repair Cost/Customer
Savings
HomeServe's Estimated Revenue
Water Service Line $3.99 72,414 1,351 $2,179,442 $4,249,881
Sewer/Septic Line $5.49 36,532 1,161 $679,841 $2,328,358
Bundle(WSL and SSL) $5.99 7,554 518 $520,320 $651,407
Interior Plumbing and Drainage $9.99 16,137 2,744 $957,785 $1,558,670 Total 132,637 5,774 $4,337,388 $8,788,315
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000
$100,000,000
$120,000,000
$140,000,000
$160,000,000
FY 2018 Total Operating Revenue
FY 2018 Actual
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000
$100,000,000
$120,000,000
$140,000,000
FY 2018 Net Operating Expenses
FY 2018 Actual
Achieve Business Process Excellence & Maintain Financial Stability
Enhance Customer Experience & Community Engagement
June 2018
2017
94 New Customer
Accounts
213 Concerns Closed
4 Total Compliments
$563,693,000 YTD
$594,367,000 YTD
IssueTrakr May 2018
FY 2018 Commission Dashboard
166 Concerns OpenedBilling : 53
Customer Service: 10
HomeServe: 7
Operations: 57
Quality of Service: 39
1,707 Total Customer
Accounts
0
20
40
60
80
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Percent of Calls Answered
FY 2018 FY 2017 Target
$0.00$2,000,000.00$4,000,000.00$6,000,000.00$8,000,000.00
$10,000,000.00$12,000,000.00$14,000,000.00$16,000,000.00
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Delinquent AccountsAccts. Considered Delinquent 17 Days After Due
Date
Government CommercialMulti-Family Units ResidentialFY 2017 TOTAL
0
20
40
60
80
100
120
140
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Num
ber o
f Day
s
Permanent Paving Work OrdersAverage Completion Time
Days to Complete FY17 Days to Complete FY18
Goal to Complete
Employee Engagement
Improve Infrastructure
0
10
20
30
40
50
60
70
80
90
100
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Basement Backups
FY 2018 5 Yr Avg.
0
5
10
15
20
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Sanitary Sewer Overflows
FY 2018 5 Yr. Avg.
171 220338
435278 253
242
258
0
100
200
300
400
500
600
700
800
Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs
FY 2018 Eligible Retirements - Current and Future
As of April 2018
Full Retirement Early Retirement
020406080
100120140160180
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2018 Vacancies vs. Active Recruitments
FY 2018 Vacancies vs. Active Recruitments
Active Recruitments Inactive RecruitmentsPositions Filled Avg. Days to Fill
0.020.040.060.080.0
100.0120.0140.0160.0180.0200.0
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
MG
DWastewater Treatment
Includes Wastewater Treated at Blue Plains
FY 2018 FY 2017
0.020.040.060.080.0
100.0120.0140.0160.0180.0200.0
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
MG
D
Water Production
FY 2018 Actual FY 2017 Actual
4
38
26
2
Water Main Breaks & Leaks by Pipe AgeMay
Under 25 yrs 25-50 yrs
Over 50 years Unknown
70 Total
