general conditions of rental

8/17/2019 General Conditions of Rental

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General Conditions of RentalContents

1) The Contract2) Requirements you must meet to rent the vehicle3) Security Checks

4) The Price5) Customers with disailities!) Collectin" the vehicle#) $ehicle condition and ins%ection on &%ick'u%() *urin" the Rental+) ,-tendin" the rental1.) *ama"e/ 0oss or Thet11) S%eedin"/ %arkin" and traic ines and char"es12) Returnin" the vehicle13) $ehicle condition and ins%ection on return14) uel15) %tional ,-tras %roducts1!) %tional ,-tras ' services1#) %tional ,-tras ' aivers and Protections1) Payment1+) ,ndin" the Contract ,arly

2.) 6se o Personal 7normation21) Com%laints and Contactin" 6s

Please read these General Conditions of Rental (the “General Conditions”) and the Location Specific Conditions (“Location Conditions”)before your rental:

These pages contain the inforation you ! and if you ha"e the # additional dri"ers need to $no% about your rental& including %hat tobring %ith you %hen you pic$ up the "ehicle& your responsibilities to us& our responsibilities to you'

t is iportant to us that you enoy your e*perience %ith us and ha"e all the inforation you need' So please don+t sign %ithout reading' tight ta$e you a little tie no% but i t could sa"e you tie later'

,ey Ters and Conditions

18 Rental -greeent8 The contract is with us/ the %rovider o the vehicle and you/in oth cases as named on the rental a"reement8

Please read the General Conditions of Rental and the Location SpecificConditions& both of %hich are part of your rental agreeent'

28 The .ehicle' /e ust %rovide the vehicle and all mandatory saety equi%ment9&vehicle() in a roadworthy condition/ %ro%erly ta-ed and licenced8 ithin ,uro%e/ %eust %rovide vehicles with mandatory third %arty liaility insurance8 The dri"er isnot a third %arty or these %ur%oses and is not covered y this insurance8

0ou ust return the vehicle and o%tional e-tras in the same condition as %rovided/e-ce%tin" air wear and tear8 Please check the vehicle thorou"hly eore you drive'away8

Please ask us to rectiy the vehicle condition re%ort i there is any unrecordeddama"e: i the uel levels are marked incorrectly: i the vehicle re"istration/ insurancecertiicates/ incident re%ort orm or any mandatory saety or security equi%ment is not%resent in the vehicle8

38 Rental Period' 0ou are responsible or the vehicle and any o%tional e-tras orthe duration o the rental %eriod;

vis ?eneral Conditions o Rental ,@ 1 ,@'.4A2.1!


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e will try to recover the e-cess and other char"es rom the %arty at ault i you areale to show that the dama"e/ thet or loss is not attriutale to your ault/ delieratereach/ raudulence or "ross ne"li"ence 9to the e-tent such terms are used underthe a%%licale law)8 To hel% us/ you ust %rovide us a %ro%erly com%leted incidentre%ort orm/ includin" the contact details o the other %arties involved/ within 4hours o the accident8 To the e-tent the law allows/ %e %ill charge a fee to co"erour costs in ha"ing to contact you to obtain a properly copleted incidentreport for8

0ou are not liable or any loss or dama"e char"es to the e-tent attriutale to ourailure to maintain the vehicle or covered under a manuacturer warranty8

#8 /ai"ers' aivers reduce the amount you have to %ay to the stated e-cess ithe vehicle is dama"ed or stolen8 ithin ,uro%e/ our rates include a asic level o

waiver and %e %ill not charge you ore than the stated e*cess plus ta*es (if

applicable and our daage! or theft! processing fee unless your e*cess doesnot apply' merica/ ut only to the e-tent necessary to process your boo$ingthrough the reser"ation syste/

enforceent > local authorities and par$ing copanies i they have the ri"ht

to that inormation and the law allows us to or to veriy the validity o your drivin"licence8

to third parties who act on our ehal in clais adinistration/ in collecting

onies that you owe us and in conducting custoer sur"eys which we use orim%rovin" our services to you8

ll other items will e dis%osed o within 3 months8

1+8 -pplicable la%' The a%%licale law "overnin" the contract etween you and us will e the law a%%licale in the country where you %icked u% the vehicle and wherethe rental a"reement was entered into8

>vis ?eneral Conditions o Rental ,@ 2 ,@'.4A2.1!


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?) The Contract

/hat is the contract@

The contract sets out ourres%onsiilities to you and yourres%onsiilities to us when rentin" avehicle and any o%tional e-tras8 7t ismade u% o the ollowin" documents;

the rental agreeent&

including the $ey ters and

conditions these General

Conditions

the "ehicle condition

report 9i %rovided)

the Location

Conditions

/ho is the contract %ith@

The contract is with the %rovider o thevehicle and you/ the %erson named on therental a"reement8


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>ll drivers must rin" a ull drivin"licence valid or use in the country orental or the entire rental %eriod8

7 any driver can(t meet theserequirements/ they won(t e ale todrive the vehicle8

Find out more: Location Conditions# Dri$ing licence and &Dre'uirements or as( a memer of

our team*

*rivers must rin" all %arts o their valid drivin"licence with them8

>ny driver who cannot show their ull validlicence will e unale to drive the vehicle8

/hen do you need an international dri"inglicence or an official translation of your dri"inglicence@

*rivers must rin" oth their drivin" licence andeither an international drivin" licence or an oicialtranslation o it rom a notary in the lan"ua"e o thecountry o rental i;

their drivin" licence was issued in

,uro%e and you are rentin" in a countryoutside ,uro%e

their drivin" licence was issued in a

non',uro%ean country/ and you are rentin"outside that country

their drivin" licence was issued in a

non'roman al%haet like >raic/ ?reek/Russian/ Eerew or Ga%anese

f a dri"er doesn+t ha"e one@

>ny driver/ who needs an international drivin"licence ut does not have one/ won(t e ale todrive the vehicle8

Eo% long ust dri"ers ha"e held their licencefor@

>ll drivers must have held their licence or theminimum %eriod we require8 Please check theLocation Conditions, Dri$ing licence and &Dre'uirements*

7 the drivin" licence does not show the driver hasheld it or the minimum %eriod then they must%rovide evidence/ such as %revious drivin" licencesor a letter rom their drivin" licence authority statin"that they have held it or at least the minimum%eriod

f a dri"er has pre"ious or unspentcon"ictions

Convictions on a drivin" licence will notautomatically sto% a driver rom drivin" thevehicle8

7 any driver has any convictions you ust

check the Location Conditions, Dri$inglicence and &D re'uirements or ask amemer o our team as they may not e aleto drive8

Payent cards


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e aware that the %re'authorisation on the ori"inalcard could last u% to 3. days8


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6) Custoers %ith disabilities

-dapted "ehicles

S%ecially ada%ted vehicles are availale at some o our rentallocations8

9urther details

Find out more: .s( a memer of our team or call the eser$ationsteam*

Eand controls

These are suitale i you have "ood use o your u%%er ody includin" hands and in"ers8

Eand controls and %anoramic mirrors are only availale at some oour rental locations8 7 you need them/ they are com%letely ree o

char"e8

Find out more: Location Conditions # Secial e'uiment oras( a memer of our team*

9urther details

Eand controls work with automatic vehicles only8 They include hand'o%erated rake and accelerator controls or a steerin" all which iscom%atile with vehicles that have a driver(s aira"

Eand controls are itted y a third %arty8 6sually/ the itter will e at the

rental location when you %ick u% the vehicle8 7 you or any additionaldrivers are not amiliar with the controls/ they will show you how to usethem8


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Stone chi%s; less than 3mm in diameter and

without any dentin"

heel or wheel'trim; scus without crackin" or

"ou"in"

Seat covers; dama"e o less than 3mm in

diameter

Car%ets; dama"e o less than 1.mm in diameter

7nterior; stains or marks than can e cleaned or

%olished out usin" our standard cleanin" %rocedure


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allowed to do so y law/ you will lose the eneit o any dama"e waivers/ e-cess reduction %roducts/%ersonal accident insurance and third %arty liaility insurance8

Ja*iu Jileage

7 a ma-imum milea"e is dis%layedin the vehicle/ and you ecomeaware you will e "oin" over itsoon/ you must contact usimmediately8

,eep an eye on the ileage

nywhere that is %ermitted in thecountry o rental8

Find out more: LocationConditions # Ta(ing -our $ehicleoutside the countr- or as( a

memer of our team

Can you dri"e any%here else@


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inside the vehicle8

Find out more: LocationConditions # %iscellaneousinformation or as( a memer ofour team*

lease also see section 16 ) Otional !"tras # ser$ices elo2for more information on3oadside .ssistance lus4*

Fther probles during the rentalB

7 you have ou"ht Roadside >ssistance Plus/ and you(re drivin" in a %ermitted country/ we will also%rovide roadside assistance or certain non'mechanical reakdowns8

ssistance Plus/ you must still tell us i you reak down or have anaccident8

7 you need roadside assistance/ we will arran"e this or you ut you will have to %ay or it8 0ou %ill also

be charged for any costs we incur "ettin" the vehicle ack on the road in the country o rental8 Thismay include/ ut is not limited to;

Call out and recovery costs

Re%air costs

0oss o use

Re%atriation costs

> %rocessin" ee

>nd any costs to take you/ andAor any o your %assen"ers/ to another location

Dy si"nin" the rental a"reement/ you gi"e us perission to ta$e payent or this and we

will char"e it to your %ayment card8

f the "ehicle& $eys or anyoptional e*tras are stolen

Sometimes thet ha%%ens/ so wehave some "uidance on what to doi anythin" you(ve rented rom us isstolen8

Find out more: LocationConditions # %iscellaneousinformation or as( a memer ofour team

/hat to do at the sceneB

t the latest/ thisshould e eore the end dateand time on your rentala"reement8

Find out more: LocationConditions # eturns or as( amemer of our team

f it is possible to e*tendB

e(ll do our est to hel% althou"h another customer may have ooked the vehicle8

e will ask you to come ack to the rental location and si"n a new contract and %ossily chan"e vehicle i;


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immediately8

?) 3aage& Loss or Theft

3aage to the "ehicle

This is what ha%%ens i the vehicle/keys/ any accessories or any vehicledocuments are dama"ed or the keys/any accessories or any vehicledocuments are lost or stolen whileyou(re rentin" it

Find out more: Section 15 ) Otional!"tras # ai$ers and rotections,Location Conditions # ai$er and

rotection otions or as( a memerof our team

Eo% %e calculate the repair costs

e use a dama"e matri- to work out the estimated cost o re%air8 The dama"e matri- uses anavera"e re%air cost or the vehicle "rou% selected/ which takes account o dierent makes andmodels in that "rou%8 e work this out usin";

industry standard laour rates and o duration/ accordin" to an industry standard

estimatin" tool:

the %rice o any ori"inal equi%ment manuacturer %arts/

loss o use 9ein" the amount the vehicle reduces in value and interest costs/ rather

than %otential lost rental value)8 e will only char"e loss o use i the vehicle needs to e sentaway to e re%aired8

/ithout additional co"er


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you brea$ing the contract

7 the vehicle/ keys/ accessories/o%tional e-tras or any vehicledocuments are lost/ stolen or dama"edas a result o you or anyone in your%arty reakin" the terms o the contractthen you are res%onsile or all costs8

Find out more: Section 15 ) Otional!"tras # ai$ers and rotections,Location Conditions # ai$er and

rotection otions or as( a memerof our team

7 you reak the terms o your rental a"reement with us/ you ay lose the benefit o any waivers/e-cess reduction %roducts/ %ersonal accident insurance and third %arty liaility insurance8

So you will have to %ay;

The ull cost o re%lacement or estimated re%air costs

>ny loss o use

>ny costs we have to %ay to third %arties

>nd our own reasonale costs/ includin" a %rocessin" ee

7n these circumstances/ i the law requires us to %rovide you with third %arty liaility

cover/ the minimum cover required y law will still a%%ly ut we/ or our insurer/ may seek to recover

our costs rom you8

Payent

7 there has een any dama"e/ loss orthet then we need to take %ayment romyou8

/hat %ill you ha"e to pay %hen the daage& lossor theft is disco"ered@


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7 you want to a%%eal/ contest or dis%ute a ine or char"e/ we will "ive you details o;

The ine or char"e

The or"anisation who issued the ine or char"e

ny costs we incur as a result o the seiFure

Plus any loss o rental income while the vehicle is not availale to rent to someone else

Plus a %rocessin" ee

?D) Returning the "ehicle

Returning the "ehicle

6nless we have a"reedsomethin" dierent with you/you must return the vehicleand any o%tional e-tras yourented to the return locationstated on your rentala"reement y the end dateand time8

Returning the "ehicle early

7 you rin" the vehicle and any o%tional e-trasack to us early/ you will still have to %ay orthe ull rental %eriod8

Decause s%ecial oers and discounts otenrelate to s%eciic time slots/ you may even endu% havin" to %ay more i you rin" the vehicleack early8

Returning during opening hours

e recommend that you are there when we ins%ect thevehicle8 e will "ive you this o%%ortunity ut this may meanyou have to wait durin" usy times8

Fut of hours returns6nless you(ve a"reed it withus/ you cannot return thevehicle and any o%tionale-tras outside o our normalo%enin" hours8

7 we do a"ree to let you returna vehicle and o%tional e-trasout o hours/ there are somethin"s you need to know8

Find out more: Section 10 ) Damage, Loss or Theft

f you return a "ehicle out of hours7 you do return the vehicle and any o%tionale-tras outside o our normal o%enin" hours/you must;

0eave any o%tional e-tras in the

oot or trunk

Secure the vehicle near the

return location

0eave the keys in our secure %ost

o-es outside the rental location and tellus where the vehicle is

0our responsibilities


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Find out more: Section 16 ) Otional !"tras # ser$ices,Section 17 ) Fuel, LocationConditions # Fuel charges,or as( a memer of ourteam*

Find out more: Section 8 ) !"tending the rental,Section 1/ ) eturning the$ehicle, LocationConditions, # Deli$er- and

collection or as( a memerof our team


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?7) Fptional *tras ! ser"ices

/hat ser"ices are a"ailable@

e oer a variety o services to hel% you on your ourney such as delivery services/ roadsideassistance %lus and e'toll/ a sam%le o which can eound elow8

/ant to learn ore@

Find out more: Location Conditions

-dditional dri"ers


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to %rotect yoursel rom reakdown as a result ocertain non'mechanical issues8

Find out more: Section + ) During the ental,oadside .ssistance, Location Conditions #%iscellaneous information, or as( a memer ofour team*

7t covers the cost o the call out and any work undertaken as lon" as you use ourroadside assistance %rovider8

t does not co"er:

Costs o any items needed to "et the vehicle ack on the road like uel or tyres

>ny costs to take you andAor any o your %assen"ers to another location

!Toll

7n some locations our vehicles are equi%%ed with ao- attached to the windscreen8 This contains anK,'tollL trans%onder device that allows you to %ay or

tolls without havin" to sto% or queue at a relevanttoll"ate8

Find out more: Location Conditions # Seciale'uiment, Or as( a memer of our team*

Eo% !toll %or$sB

e char"e a daily ee or usin" the ,'Toll service8 7 you do not want to use the ,'Tollservice/ ensure that the o- is ully closed eore you leave the rental location and kee%it ully closed8

7 you would like to use the ,'Toll service/ ully o%en the o- itted on your windscreen8This will activate the device and allow it to communicate with the relevant toll"ates8

7 you o%en the o-/ you will e issued with an invoice ater you return the vehicle8 Theinvoice will list all tolls and char"es as well as our service ees8


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Personal -ccident nsurance (P-)

e oer Personal >ccident 7nsurance/ ut a third %arty %rovidesit8 7 you decide to uy it/ you will need to read and a"ree tose%arate terms and conditions you can ind these in the0ocation Conditions document8

7 you have ou"ht %ersonal accident insurance/ the cost will eon your rental a"reement8

Find out more: Section 10 ) Damage, Loss or Theft,Location Conditions # ai$er and rotection otions, oras( a memer of our team*

Personal -ccident nsurance co"ersB

>ny inury suered y the a%%roved driver o the vehicle when

the accident ha%%ened

7n some rental location/ cover or any loss or dama"e to

%ersonal items elon"in" to you or anyone in your %arty that were in thevehicle when the accident ha%%ened is also included8

Deore you uy insurance/ you should check your home or

travel insurance and any insurance %rovided y your card com%any8 dditional %ayment methods may eacce%ted in the rental location 'additional conditions may a%%ly8

Find out more: Location Conditions #a-ment otions, or call theeser$ations team

Or as( a memer of our team*

Payent cards %e accept

e acce%t the ollowin" %ayment cards;

>merican ,-%ress/

*iners cards/

$isa Credit Cards and

HasterCard credit cards8

>vis issued char"e cards

Payent cards %e don+t accept

e do not acce%t $isa ,lectron/ >merican ,-%ress Travellers Cheque cards and Pre'Paid cardseven i they carry the >merican ,-%ress/ $isa or HasterCard lo"o on them8

Fther Payent Jethods

7n some locations we may acce%t the ollowin" %ayment cards;

*iscover cards/

$isa *eit cards/

HasterCard *eit cards/ Haestro cards/

Travel a"encies( voucher

-ppro"ed boo$ings

e acce%t &%ay now( ookin" conirmation emails/ &%ay now( reservation numers and vouchersissued y >vis "rou% com%anies or >vis %artners as %ayment towards the cost o your rental8

7 the amount you have already %aid as stated on your ookin" conirmation is less than the costo the rental/ you will need to %ay the dierence8

7 you have already %aid more than the cost o your rental/ you will not "et a reund ut i you wish touy o%tional e-tras rom us at the time o this rental/ you can use the dierence towards the cost othese items8

7 the email/ reservation numer or voucher is or a dierent rental %eriod/ we will not e ale toacce%t it as %ayment towards the cost o your rental8

7 you are not sure i you have made a ookin" throu"h an >vis "rou% com%any or an >vis %artner/%lease call the Reservations team or ask a memer o our team8

Fther Aoo$ings

7 you have %aid money u%ront to someone other than >vis or an >vis %artner/ we may acce%t the%roo o %urchase issued y them as %ayment towards the cost o rental at our sole discretion8

7 you are not sure if %e %ill accept it/ %lease call the Reservations team or s%eak to a memer oour team8

Late payents

7 you are late makin" %ayment/ we willchar"e you/ without urther notice/interest on the amount that is overdue ithe law allows us to do so8

Find out more: Location Conditions #a-ment otions, or call theCustomer Ser$ice team*

nterest charges and costs

7nterest is calculated at a %ercenta"e %er year aove the ase lendin" rate o a national ank in thecountry o rental/ and in accordance with the law8

e will also charge you for any costs we incur while we(re tryin" to "et %ayment rom you includin" le"al costs8

?K) nding the Contract arly

/hen %e end the contract Pri"ate ndi"iduals: /hat this eans:


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early

7n some circumstances/ we willseek to end the contract8

7n this section when we say &you( we mean;

The %erson named

on the rental a"reement

>ny drivers

>nyone who makes

%ayment towards the rentalFind out more:

Section 8 ) !"tending therental, or call the CustomerSer$ice team*

7 you are rentin" as a %rivate individual/ wemay end the contract strai"ht away i;

we ind out that any o your elon"in"s

have een taken away rom you until you%ay o your dets: or

a receivin" order has een made a"ainst

you: or

you are declared ankru%t: or

you reak the contract in a way that

causes us si"niicant loss or harm/ or in a way that cannot e rectiied8

7 you reak the contract y not doin" what you a"reedto/ you must %ay;

any amounts owed to us under the contract and

or the losses we suer as a result/ %rovided they

are losses that we oth thou"ht/ when you si"nedthe contract/ could arise i you roke the contract9known as Kforeseeable lossesL)8

oreseeale losses could include;

loss o rental income/

the cost o re%airin" or re%lacin" dama"ed items/ or any amounts we have to %ay to third %arties i we

are late in returnin" the vehicle to them8


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Please see our %rivacy %olicy availale on our wesite or more inormation8

Dy si"nin" the rental a"reement/ you "ive us your e-%ress consent to our use o your %ersonal inormation or as lon" as the law

allows us to8

/ho %e share it %ith

e share your %ersonal inormation with;

ther com%anies within the international "rou% o%eratin" -"is Rent!a!Car Syste and selected third parties& %ho could be

located both %ithin and outside of urope8 They oer adequate levels o %rotection8 e share your inormation solely in order or themto %rovide the vehicle rental services and other services to you8

/i=ard Co' nc'& the owner o the reservation system/ which is located in the 6nited States o >merica/ ut only to the e-tent

necessary to %rocess your ookin" throu"h the reservation system/ Third parties such as the police and pri"ate par$ing operators i we consider they have a ri"ht to the inormation and the law

allows us to8 or e-am%le/ i there is an alle"ation o s%eedin"/ or that you have ailed to %ay a traic ine or char"e8

Third parties usually located in the country of rental/ to allow relevant identity/ security/ drivin" licence and credit checks to e

carried out and to detect and %revent crime in relation to your rental8

Third parties& usually located in the country of rental to in"estigate accidents and thefts& and to try to recover costs or

dama"e caused to the vehicle/ any o%tional e-tras and to individuals8

Please see our %rivacy %olicy availale on our wesite or more inormation8

Dy si"nin" the rental a"reement/ you "ive us your e-%ress consent to us usin" and transerrin" your %ersonal inormation or as

lon" as the law allows us to8 ll electronic devices %hones/ talets/ com%uters/ la%to%s/ cameras and satnavs memory sticks includin" any items %otentially

containin" %ersonal data will e sent to Redeem 9htt%;AAwww8redeem8co8ukA) who have een a%%ointed to ensure that all devices are%ro%erly wi%ed and recycled: and

O >ny cash will e anked8

Fther belongings:

>ll other elon"in"s not containin" %ersonal or inancial inormation will e dis%osed o ater three months as ollows;

O Clothin"Asun"lassesA"lasses will e donated to a local charity:O Pa%erwork will e shredded:O >ll other items 9includin" child seats/ satnav cradles/ %hone char"es/ 6SD char"ers) will e dis%utes o with normal waste: andO Hedication and will e destroyed in a secure medication rece%tacle8

Eo% to clai lost property:

7n order to claim lost %ro%erty/ you will have to show valid 7* 9e8"8 drivin" licence/ %ass%ort and %roo o address)


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Than$ you for choosing -"is

general conditions of rental

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