GEB 3213Lecture 11 Outline

Working in TeamsWorking in Teams

Why form groupsand teams?

1. _________________2. Faster response3. _________________4. Greater “buy-in”5. Less resistance to change6. ____________________7. ___________________

Interpersonal Communication

• Communication between people• Crucial for teamwork • Teams more and more common

• What skills are involved? • ________________• ________________• ________________

Listening

Why is listening harder on job than in class?• _______________________________• _______________________________

• What are acknowledgement responses?

Active Listening

What are the three kinds of feedback involved in active listening? 1._________________________2._________________________3. _________________________

14 Deadly Sins in Listening

1. Interrupting the speaker.

2. _________________________

3. Rushing the speaker and making him feel that he's wasting the listener's time.

4. _________________________

5. Getting ahead of the speaker and finishing her thoughts.

14 Deadly Sins in Listening

6. Not responding to the speaker's requests.

7. _________________________8. Forgetting what was talked about previously.

9. _________________________

14 Deadly Sins in Listening

10. _________________________

11. Feeling uncomfortable with silence. If someone you're talking with pauses, you pick up the slack in a heartbeat and interrupt the speaker's thought.

12. _________________________

14 Deadly Sins in Listening

13. Letting emotions rule. The speaker says something that makes you feel defensive or attacked. You quit listening and respond to the heat of the moment instead.

14. _________________________

Active Responses

• _________________________• Mirror speaker’s feelings• State your own feelings• _________________________• _________________________

Conversational Style

Conversational style - our talk patterns; ways we show--

_________________________

_________________________

_________________________

Conversational Style

What elements make up your conversational style?

Rate of speech__________________Persistence when turn missed__________________

__________________.

Nonverbal Communication

• Name two characteristics of open body positions:1. 2.

• Name three characteristics of closed (defensive) body positions:1. 2. 3. Hands in pockets

Group Interactions

What happens during the forming stage?• Begin to define task• _________________________________ • _________________________________ • _________________________________ .

Group Interactions

What happens during the storming—or conflict stage?• Clarify procedures so

everyone knows what to do• _________________________________ • _________________________________ .

Group Interactions

What happens duringNorming—the longest stage?• Most comments need to

deal with information• _________________________________ • _________________________________ .

Group Interactions

Forming Forming StormingStorming NormingNorming __________________

Group Interactions

What happens during performing—or the consensus stage?• _________________________________ • _________________________________ .

Negative Actions in Groups

• Dominating• ______________

• ______________ • ______________

55 Blocking Responses

• Ordering, threatening• _______________________• _______________________

• Minimizing the problem• _______________________

Interpersonal Relationships• Regulating participation

• _______________________• Maintaining mutual respect

• _______________________

• _______________________

• Instigating conflictBased on Cragan and Wright, Communication in Small Groups, 5e, Wadsworth, 1999.

Skills for Team Leaders

Attributes of Successful Student

Groups• Clear deadlines• Frequent meetings• _______________________• _______________________• _______________________

Peer Pressure & Groupthink

• What is Groupthink? • Name three correctives:

• _______________________• ______________________ • _______________________

Methods for Reaching Group

Decisions

_____________ Consensus_____________

Averaging

_____________

What are the advantages and disadvantages of each method?

Conflict Resolution

Name 5 means of conflict resolution:

1. Be sure group members actually disagree

2. ______________________________3. Discover needs each person is

trying to meet 4. __________________________ 5. __________________________

Strategies for Effective Conflict

Resolution1. In conflict resolution, how should

you respond to an attack?

2. Use the ________ person.

3. Work to maintain a _____________.

4. Practice _______________________.

Strategies for Effective Conflict

Resolution

5. Avoid _______________________.

6. Don’t use _____________ language.

7. When provoked, try a _____________ check.

Strategies for Effective Conflict

Resolution

8. What are three means of clearing the air?

Strategies for Effective Conflict

Resolution

Constructive Responses to Criticism

• ________________________

• Checking for feelings• ________________________

• Buying time with limited agreement

• ________________________

Effective Meeting Guidelines

• State purpose of meeting at beginning

• ________________________

• Allow time for discussion• ________________________

Effective Meeting Guidelines

• Summarize ________________________

• Summarize______________________

Collaborative Writing

• Working with other writers to produce a single document

• Requires attention to—• ________________________• ________________________• ________________________

Collaborative Writing

Planning• Make analysis explicit; know

where you agree and disagree

• Plan organization, format, and style before anyone writes

• ________________________• ________________________.

Collaborative Writing

Revising• Evaluate content, discuss

revisions as group• ________________________• ________________________

Make Group Process Work

• Note that people have different ways of expressing themselves

• Don’t assume that ________________________

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Communicating Communicating across Culturesacross Cultures