ge work-out
DESCRIPTION
How to implement GE’s revolutionary method for attacking organizational problems!!!!!TRANSCRIPT
GE WORK-OUT
How to implement GE’s revolutionary method for attacking organizational
problems!!!!!Arnab Dasgupta(107)
Jai Dembani(108)Ankit Dhadda(109)
Isha Aditi Dhar(110)Duvvuri Ravishankar(111)
Deon Fernandes(112)
Narsee Monjee Institute of Management Studies
MBA, 2007-09
What is work-out??
The GE WorkOut process is a time tested method used to:
• Streamline & simplify existing processes • Eliminate non-value added work • Quickly identify, prioritize & meet new
business initiatives • Speed up decision making & implementation • Build an empowered, "ownership" workforce
G.E. WorkOut, developed at GE in the late 1980's, is being used with dramatic results at hundreds of organizations world wide.
The focus is on fast implementation of measurable improvements with clear lines of accountability - obtained with speed, simplicity, and self confidence. Used repeatedly, GE Work Out can help your organization become more lean, efficient, and responsive to changing market conditions
The Key Elements of WorkOut
People closest to the work…– Know it best– Have significantly more to
contribute to achieving business goals—and want to do so
– Will respond favorably to a team challenge
WorkOut aims to …– Create the forum for
dialogue and change– Eliminate bureaucracy
and barriers– Cultivate grass root
solutions
Actions begin immediately because…- Leadership decides ‘live’ on the recommended
solutions- Teams empowered to implement their
solutions with updates to leadership - Recommendations must be completed in 90
days
How does it help?• Infuses entrepreneurial spirit-greater speed,
flexibility, communication• Provides a focus on stretch• Develops systems’ thinking• Encourages lateral thinking-RAMMPP Matrix• Quick and critical analysis of ideas- Pay-off
matrix• Creating ownership• Injects rapid cycle change and fast decision
making
"Coming together is a beginning, keeping together is a process, working together is success." - Henry Ford
Creativity
Enthusiasm
Experience
WorkOut Involves Everyone
Top DownLeaders or managers identify a key business improvement goal, then challenge those closest to the work to recommend ways to reach the goal.
Bottom UpThose closest to the work make specific recommendations to meet the goal, then implement the approved recommendations within 90 days.
Pay-off matrix for a critical idea analysis
Overcoming resistance
• Create synergy among existing alternatives
• Nobody is perfect• Cost-effectiveness• Preach, profess ,
propagate- "Wasteful Work Practices"
Stages Planning Conducting Implementing
Time (days) 30 1-3 90
Participants Sponsor, Lead Facilitator, Champion, invited members
Sponsor, Champion, lead facilitator, team leader, team member, team facilitator, resource people, administrator, panelist
Recommendation Owners, other recruited members
Goal And Functions
i. Select theme, date, design session
ii. choose team leaders, team members, team facilitators, town meeting panelists, administrator, resource people
Analyze situation, give recommendation, approve action plans, give go ahead signal
Carry out action plan
Stages Of A Work-Out
Objective : What is the objective of this Work-Out in bottom-line business terms?
Improvement in actual performance, not in an area
Work-Out goal expression in a SMART goal statement : Stretch goal, Measurable, Achievable, Realistic, Time-related
Planning :
1. Identifying the problem2. Upper level organizational support3. Organizing a plan design team4. Recruiting a cross-functional team
Planning A Work-Out
Roles
Role Responsibilities Importance
Facilitation roles
Sponsor (A Sr.Manager)
Responsible for all the parts of the organization involved in the Work-Out
Mandatory
Champion Represents the sponsor at sessions and organizes review sessions. Responsible for detailed preparation & follow up.
Mandatory
Work-Out Consultant
Helps the sponsor make initial decisions about objectives and then works with the sponsor and champion to design the session and organize logistics
Mandatory
Analyst compile and prepare the data given to team members Optional
Facilitator Facilitators help the consultant prepare and run sessions, attend preliminary briefing sessions with the lead facilitator, and meet with team leaders to plan the team Sessions
Mandatory
Exp resource Specialists who are available during sessions Optional
Administrator organizes the logistics of the event Optional
Participatory Roles
Team leaders responsible for preparing their team for sessions Mandatory
Team Member Gather data, do some preliminary thinking, and are part of the team that solves the business Problem
Mandatory
• Introduction
• Brainstorming within small teams
• Presenting the ideas
• Developing the top 4 best ideas
• Decision making by the key Business Manager
Conducting a work out
Implementing Work -Outs
• Ensuring Accountability
• Work planning
• Providing management oversight and support
Stages Planning Conducting Implementing
Time(days) 30 1-3 90
Participants Sponsor, Lead Facilitator, Champion, invited members
Sponsor, Champion, lead facilitator, team leader, team member, team facilitator, resource people, administrator, panelist
Recommendation Owners, other recruitedmembers
Goal And Functions
i. Select theme, date, design session
ii. choose team leaders, team members, team facilitators, townmeeting panelists, administrator, resource people
Analyze situation, give recommendation, approveaction plans, give go ahead signal
Carry out action plan
Stages Of A Work-Out
Implementing Work -Outs
• Selecting the Implementation team :– In touch with the front line– Challenge traditional practices – Participate actively without
dominating– Strong orientation towards action
and results
Customizing Work-Out
• Time: A complex problem needs an “ Extended” Work-Out
• Distance: Organizations scattered geographically use Virtual Work-Out
• FLEX THE FOCUS
Bureaucracy – Busting
Process Improvement
Strengthening the Value Chain
Leadership Challenge
• Define, Clarify and communicate the Leadership Brand to everyone
• Assess Managers against Leadership Brand
• Invest in Managers Development enabling them to live with brand
• Reinforce the Leadership Brand
Embedding the Work-Out Process in Organization Culture
• Work-Out is an adjective• Stack the deck for success• Use Facilitators to show the
way• Build a support system• Enable managers to get
ready to deploy Work-Out• Set Specific Delivery Goals
Embedding the Work-Out Process in Organization Culture
• Publicize the success• Align your actions with your commitment• Reach the tipping point• Resource your Work-Out• Share the knowledge you gain• Apply Work-Out to other Programs
FINAL THOUGHTS