(gd)sl desktop suite

13 September, 2011

IT Network Global Solutions DivisionSolution Group

NEC Corporation

<General Description>

Desktop Suite （V1.0) for SL1000

© NEC Corporation 2011

OverviewDesktop Suite is an Intuitive, Desktop Application that will help your staff to work even more efficiently. It can operate in 2 modes:

▐ Deskset Mode Allows a user to perform call control on a desk phone

i.e. Answer, Hangup Hold, transfer etc Can provide BLF using DSS keys that are programmed on the keyset Call Log / Speed dials Dial from and Screen Pop into Outlook

▐ Softphone Mode use you PC as a VOIP extension. With all the features of the Deskset mode

LAN

Deskset Mode

Softphone Mode


Deskset Call Control▐ Call control provided by PC▐ Voice path provided by Deskset (MLT (Multi Line Telephone))▐ Does Not require VoIP card▐ Requires a Deskset Control License (max. 128 clients)

(BE111312: SL-DT-DESKTOP SUITE-1 LIC)

The user can easily navigate to Call Control functions of his MLT with theuse of a Tool Bar. Available tool buttons

• Dial, Redial• Hold, Transfer, Park• Page, call pickup, Barge In• DND, Forward• Conference • etc


Integration

▐ Integration with Voice Mail● Voice mail tab with message notification

▐ Integration with Outlook● Screenpop, dial, transfer and conference

▐ Highlight and dial: Highlight a number press F12 to dial


Call Log

Inbound, Outbound and Missed calls are logged

▐ Abandoned Calls are marked in red

▐ The user can easily Add Notes to a call record Filter the logged calls


DSS Buttons

Easy to Use BLF with DSS and Speed Dial Buttons

▐ The details of the users own Active Call are plainly presented▐ The user can check the availability of Co-workers and Easily call them

with the use of the DSS Soft Buttons The SoftButtons represent the DSS Keys of the linked MLT


Example Screens


Softphone

Softphone and Desktop Control : Same look and feel GUI

▐ Call control and voice provided by PC

▐ Requires VoIP card in SL1000 maximum 16 Softphones

▐ Requires a Softphone License(BE111312: SL-DT-DESKTOP SUITE-1 LIC)


Easy to Install (1/3)

▐ The same software is installed for both Deskset mode and Softphone mode.

▐ A Clear Wizard guides you in the Installation process


▐ Double click the icon to start the application for the first time and the configuration wizard starts, click next on the first screen.

▐ Enter the IP address of the CPU or VOIP DB depending on which is in use and click next

▐ Choose ▌ I Have an SL Series

phone on my desk’

or

▌ I want to run in Softphone mode

▐ Click Next



▐ Choose the extension that you will control and click finish

▐ The application will start



▐ In the last Installation step you could enableSelect the ‘Start the application in trial mode’ option

▐ The gives you the possibility to use the Desktop Suite during 90 day trial, free of Charge.

Demonstration / Trial License


Minimum PC Requirements

▐ Hardware PC Class: Pentium 3 Processor Speed: 1GHz RAM: 512MB Minimum, 1GB Recommended Display: Super VGA (800 x 600) or higher Available Disk Space: 50MB CD-ROM Drive Network Adapter Sound Card Microphone/Headset/USB Handset (optional) Speakers (optional)

▐ Supported Operating Systems Windows XP Professional, SP2 Windows Vista Business Windows 7 Professional, 32- and 64-Bit


NEC USB handset - UTR-1W

▐ Plugged directly into PC USB port

▐ Easy-to-use mechanical design based on NEC desktop phones

▐ High voice quality with wideband codec

▐ USB 2.0 support

▐ Compatible with HID interfaces without any software driver required

▐ Windows XP and Vista supportwindows 7, 32 and 64 bit.

▐ Note) The old UTR-1-1RS does Not support Windows 7.


Hardware Requirements & Licensing

▐ Licensing

▐ Hardware Requirements

The following license is required for the SL1000 Desktop Suite (either Softphone Mode and/or Deskset Modes) that incorporates IP Terminal license.

The SL Desktop Suite will allow the user to run in trial mode for a period of 90 days from initial start-up. During the trial period, the SL Desktop Suite will not retrieve the required licenses from the telephone system.

The following hardware are required in case the Softphone Mode is accommodated in MainKSU (V1.20 or higher) (BE110246) IP4WW-MEMDB-C1: Memory Daughter Board (BE110290) IP4WW-VOIPDB-C1: VoIP Daughter Board<Note: In case of Deskset Mode, then VOIPDB is not required>

SL-DT-DESKTOP SUITE-1 LIC


Features List (1/2) (Comparison with SV8100’ Desktop Suite)

XL Meeting

Custom Message

Voice Mail

SV8100Desktop Suite

SL1000Desktop SuiteFeature

Telephony Functions

Call Redirect

Voice Over

Forward

Do Not Disturb

Page

Park

Unpark

Group Pickup

Record

Auto Headset

Night Mode

Conference

Barge In

Directed Call Pickup

Last Number Redial

Transfer

Hold

Dial

Hang up

Answer

Presence

9 Predefined states

4 User-defined states

Change Phone Setting (DND, FWD Immediate, FWD Both)

Visibility within BLF and Directory

Presence Scheduler

Salesforce

SV8100Desktop Suite


Enhanced Outlook (Presence Calendar, Speed Dial)

Outlook (Screen Pop, Dial, Transfer, Conference)

CRM Integration

Time Matters

Goldmine

ACT!

Tiger Paw

Switch Login Mode

Telephony Functions (Cont’d)

Add/Edit Note

Pickup Other Group

Auto Callback

Callback Request

Background Music


Supporting Tools

Call Log

Company Directory

BLF/DSS View

Speed Dial List

Trunks Tab

Highlight Dial Feature

Notification Alerts (Toast)

Help File

Personal Greeting

Call To Tag Support

Japan Highlight Dial Application

Data Conference

SV8100Desktop Suite


Application Sharing

FTP

Whiteboard

File Sharing

Chat

Phone Message

Quick Message

Access controlled on a per user basis

Messaging

Enhanced Features

Video

Visual Mode

Toolbar Mode

Window Mode

Softphone Phone Image

Compact Phone

Licensing

Trial Period

Softphone License

Desktop Client License

Shared Services License

Enhancement Bundle

Enhanced CRM Integration

Enhancement Feature Set

Answer Center

SV8100Desktop Suite


Drag and Drop Transfer

ACD Agent Features

Mobile Presence

Redirect to Voicemail

Supporting Tools (Cont’d)

BLF Active Call Detail

Extension Name Extraction from Phone System

Enhanced XML

Links menu

Features List (2/2) (Comparison with SV8100’ Desktop Suite)

(gd)sl desktop suite

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